Select Home Warranty

The customer has been informed on several occasions that we are working on locating a technician for this customerThe customer has been provided the option to secure their own technician so that they do not have to wait any additional timeThe customer is refusing to get their own technician and
we are still working on getting the customer oneI will expedite this request to our dispatch department to work on getting someone a technician out as soon as possible

The customer has already been approved for the maximum allowance on their A/C ClaimIf the customer can provide us with the three years requested maintenance records we can review their account for an additional allowanceSince the customer advised us at the time they do not have it they were
approved for the $which is the maximum allowanceThe customer refused the approval amount and requested to cancel their contractThe customers contract is currently being processed for cancellationAs soon as their refund check is issued it will be mailed out to them

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

The customer is not eligible for a full refund as full refunds are issued within the first days of purchaseThis customer renewed their contract in and is not eligible for a full refundThe customer was informed on 10/4/that they will be reimbursed for the $service call fee paid
Please submit proof of payment to *** so that they can send you a reimbursement form to signOnce received we can have a check processed for you.If the customer wishes to proceed with cancelling their contract we can have that processed per section of their warranty agreementPlease confirm if you wish to proceed with cancelling your contract.No additional funds due at this time

We did speak with the customer and assisted with the situation

I have submitted your request to our IT departmentThis customer should no longer receive phone calls from us

We were able to locate a technician for you to come out for the A/C ClaimTheir earliest available appointment is this coming SaturdayAll other technicians did not have any availability till mid to late next weekThis contract was able to provide the earliest appointment dateThe contractor
information is below: *** *** ***###-###-#### They should be contacting you shortly to schedule that appointment

Until an actual diagnosis is provided we cannot advise what will and will not be authorized/paidOnce an actual diagnosis is received we can review and discuss with the customer as to how to proceedThe customer has not advised if they will hire their own technician or wants us to continue to search for a technician so that we may proceed accordingly

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by
the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, assuming I actually do receive this money
Regards,
*** ***

Complaint: ***
I am rejecting this response because:i bought the house last year and they told me that I have to have service record for three years to get my money I spent to
repair, which doesn't make senseso I want to cancel my contract and full refund of $that I paid for the policy
Regards,
*** ***

On 02/02/the customer placed a claim with Select HomeWarranty for their Heating System.We secured *** Mechanical to go out and take a look atthe issue, they stated that the unit is an old back flashing heat exchanger,which is cracked and leaking carbon monoxide and was shut down by
thetechnicianThe heat exchanger was shut down due to the fact that it is leakingcarbon monoxide.We do understand that the customer is stating that there areother issues with the unit, but, the unit will not function without a heatexchanger, and that is the main component needed.We advised the customer that we would like to see what wecan do for them, we did request the maintenance records on the unit. The customer informed us that they had norecords, which per the Terms of Agreement, we reserve the right to ask for inany major repair or replacement.Select Home Warranty did offer the customer a courtesypayment and did advise that they ca the issue taken care of themselves and submitthe invoice for review and we would be more than happy to assist in any way wecan, the customer refused.6.3.3. Heating System (Primary Only)ThisAgreement covers all module, components and parts of the heating systemnecessary to the functionality of the heating systemThis Agreement covers theprimary heating system of the covered home only, provided that the heatingsystem does not exceed a five (5) ton capacity. This Agreement does NOT cover solar heating systems or thecomponents thereofThis Agreement does NOT cover any portable heating units orzone systems or wall units or components thereofThis Agreement does NOTcover fireplaces or heat lamps or the components thereofThis Agreement doesNOT cover radiant heating systems built into walls, ceilings or floorsThis Agreement does NOT cover the followinglist of modules, components and parts relating to the heating system: (i)air cleaners; (ii) humidifiers; ; (iii) clocks and timers; (iv) flues; (v) fluebaffles; (vi) damper motors; (vii) wiring; (viii) fire box; (ix) coils; ; (x) heat exchanger; (xi) piping; (xii)geothermal heating/cooling units; (xiii) water piping; (xiv) valves; and (xv)clogged lines. Select Home Warranty has filled its contractual obligationregarding the claim for the Heating System

Again,According to the contract that Per Section “For heating or cooling equipment (hvac), in the first three months of coverage a $repair/replacement allowance will be paid to the customerThis repair replacement allowance will increase to $after the first three months of coverage.” The only prior repair which was performed through select warranty was where the problem was identified; however select choose not to make the repair at that timeBased on the foregoing, Select is obligated to cover repair or replacement of the hvac equipment and/or parts, up to $as this is a renewal policy and has been in effect for over months.$would not even fix itAccording to the contractor that you assigned me, the estimated cost would be $

We have reached out to the customer numerous times in the last few days and have not had a call backThe customer may reach out to Mr *** ** *** *** for help with this issue. Thank you

We spoke with the customerWe explained why his issue falls outside of coverage. Customer requested to cancelwe have issue a refund and waived the cancellation fee

In order for the customer to be approved for their stove claim a diagnosis needs to be received and reviewed by the claims departmentWe cannot approve an allowance towards stove repairs unless a diagnosis is provided for reviewAs of now we did not receive a diagnosisThe customer has been
offered to secure their own technician or we can continue to search for a technicianPlease advise how you wish to proceed so we can notate your accountIf you have already hired your own technician please have the technician provide a diagnosis for review so that we may move forward accordingly

I am rejecting this response because:
I gave Select Home Warranty plenty of time to "work this out" They referred me to different vendorsTwo of them complained that Select Home Warranty owed them money for previous services rendered One of them was in another townThe other one said he had never heard of Select Home Warranty and did not do businesss with themSelect Home Warranty tried to get me to pay a repairman myself to fix my refrigerator in "ggod faith" that they would eventually reimburse meThere was NO WAY I was going to pay and expect repayment if they were not even paying their own techniciansThat would be the definition of an oxymoronSelect Home Warranty is in breach of contract There is no excuse for them not paying the technicians from the companies that they do business withI demand a FULL refund due to their breach of contractI will not accept anything lessI have already spoken to my attorney about this and I will not let it goThey need to rerun my money, ALL OF IT, ASAPThat means no pro rating and no closure feeGIVE ME MY MONEY BACK

Complaint: ***
I am rejecting this response because:
I spoke to SHW rep, they stated I would have to receive a second opinion, at which I had to pay the cost of the second opinion, the rep aslo informed me that even if the second opinion didn't have the same findings as the first plumber I would not be refunded for the second opinion nor will they Honor the repairMy question to SHW rep, why would I pay a out of pocket expense when they are hired to do a jobThe first plumber gave a report off their assumption from a previous jobWhen I informed the rep, he stated to me "Oh well"Now I'm being forced to pay a dollar cancellation fee to SHW not to honor there contactAlso I requested a copy of the first plumber report which the SHW rep ignored
Regards,
*** ***

Select Home Warranty has approved the customer for the maximum allowed on the policy for Additional Coverage for the Well Pump See Below:Select’s LiabilityDimensions, Brand and Color, LimitsSelect will not be responsible for matching a system or appliance’s color, brand, or
dimensions and only is responsible for repairing and/or replacing systems or appliances of similar capacity and efficiencyThe following guidelines will be implemented to provide a repair/replacement allowanceFor heating or cooling equipment(hvac), in the first three months of coverage a $repair/replacement allowance will be paid to the customerThis repair/replacement allowance will increase to $after the first three months of coverageFor appliances, plumbing and electrical (non-heating or cooling) in the first three months a $repair/replacement allowance will be paid to the customerThis repair/replacement allowance will increase to $after the first three months of coverage***For additional coverage options in the first three months a $repair/replacement allowance will be paid to the customer.This repair/replacement allowance will increase to $after the first three months of coverage***Select Home Warranty did email the updated Reimbursement Form for on March 20, we are currently awaiting the signed form

We did send out a technician for this claimThe customer ac system is working The problem is its not cooling "enough" due to old age and efficiencyThis problem does fall outside of the policy as there is nothing wrong with the conditioner. We did offer to waive the cancellation fee if the
customer wishes to opt out of the policy

We spoke with the customerAlthough she had a $cap on this repairWe have increased the reimbursement to $We have sent the customer the reimbursement form, Once this is signed and sent back we will mail the check