Select Home Warranty

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Please cancel the warranty and waive the cancellation fee.  This has taken much too much time to resolve and is a sad reflection on your customer service. I would rather cancel the warranty and find my own solution to getting my washing machine repaired. 
Regards,
[redacted]

Select Home Warranty and advised that to expedite the claim process they could secure their own technician, the customer refused, they also stated they did not want to cancel the policy they just wanted to file complaints against the company.We did off an alternative to making sure their claim...

is taken care of but the customer refused.

In their response they say they do not cover a water heater issue. I don't even own a water heater, I have a tankless heater and my reason for contacting them was due to my water not running correctly in the house with an unknown reason why. They originally told me to call the water company to which I did then they asked me to call my own plumbing company instead of waiting for theirs. This is the most inappropriate run business I have ever dealt with.

Complaint: [redacted]
I am rejecting this response because: The only response that I will accept from them is a payment in the amount that they owe me. 
Regards,
[redacted]

The customer spoke with Mr. [redacted] later in the day yesterday and the customer was approved for the full repairs of $213.64 which is balance due on the repairs. Please contact the technician to schedule the appointment for repairs.

I am rejecting this response because:I was only refunded 175.00 out of 432.00. I am requesting a full refund for extremely poor customer service and not been...

truthful in your selling practices. I was told at the time of purchase that my Entire AC units would be cover accepted for Freon recharges. When I requested AC service I was given a contractor who did not have a working business telephone number. Contractor contacted me 48 hrs later, showed up with no identification or license, no name tag, no uniform and dressy tacky. He Checked my unit and said I need Freon and he would install at $60.00 per lb x 3. I asked him what happen to the Freon and he said it leaked out and I said why would you charge me 180.00 for it to leak back out. Then He said it may not be a leak but he would have to call AHS to get authorize to check for a leak. So I said so you don't know what is wrong with my unit weather its leaking or not could not be determined. His cell phone did not work after 4 times, so he ask if he could use my cell to call.... I called on his behalf and while waiting for someone to pickup up his cell started working vs droping the call. Soon as we got a associate on the line they started fussing at him saying his telephone number is not working and that they had tried to reach him for 48hrs. They said a customer had called in complaining and told him that's not acceptable not to have a working number. While they argued back and forth I told him I would be inside my house. Shortly afterwards he said they did not authorize the leak check and they would call me. Well after all of this had happen I did not believe nothing this guy told me. I told him once AHS called and confirm what he said I would paid the service fee. After waiting 35 mins AHS never called and I went outside to talk to the contractor and he had left. I called AHS and request to speak to a supervisor about this experience and was told no supervisor was  available. They inform me that a supervisor would call be back in 24 hrs. after calling back in after 24hrs  I finally received a call back almost 3 days later. This was a terrible experienceand very miss leading and design to ripped the consumer off. I'm asking for a full refund due to false information at the time of sell before the warranty was sent and extremely bad service from AHS and there contractors.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response...

made by the business in reference to complaint ID [redacted], and find that this resolution remains outstanding until check is received since I paid by credit card and no refund was posted back to account. Notice from business indicated 2-4 weeks for delivery. Will consider resolved once refund received.
Regards,
[redacted]

We have already gone above the policy terms and gave the customer a full refund. He is not owed any additional money at this time.

The customer had already signed the reimbursement form accepting that amount. No additional funds due at this time.

[A default letter is provided here which indicates your acceptance of...

the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We did speak with the customer and explained the situation. We did her 1 free service call for any issues she experienced.

Complaint: [redacted]
I am rejecting this response because:
Business failed to provide a fix to broken AC within time window promised. This was not the first time this happened but staying in 90+ F heat without AC forced me to cancel the contract and seek professional/technician help outside of the contract. This business has very bad coverage of technicians. The ones they have are poorly paid and hence they never trying to fix the problem in the correct way.Regards,
[redacted]

The customer has been approved for the maximum allowance of $150 towards their claim per section 10.1 of their contract. No additional funds due at this time.

The customer placed a claim for a leaking water heater. The policy does not cover leaks. Please see section 6.2.7 of the policy "This Agreement does NOT cover solar or tankless water heating systems or the components thereof. This Agreement does NOT cover the following list of modules, components...

and parts relating to the water heating system:(i) flues; (ii) drain piping; (iii) pressure reducing valve; (iv) leaks(v)pumps" the customer requested to cancel and refund check was already sent. There is no more funds due at this point.

We did speak with the customer and explained why the ac issue falls outside of the policy. The customer did have a Freon leak and fereon leaks are not covered under the terms, please see section 6.3.6 of the agreement. This Agreement does NOT cover window, wall or zone systems or portable...

air conditioning units. This Agreement does NOT cover (i) air filters; (ii) Freon; (iii) Freon recapture; (iv) geothermal systems; (v) gas or propane air condition systems; (vi) air filtration systems; (vii) humidifiers; (viii) registers; (ix) grills; (x) stands; (xi) jacks; (xii) condenser casings; (xiii) pads; (xiv) vents; (xv) flues; (xvi) clogged lines; (xvii) condensation leaks; (xviii) mismatched systems; (xix) damaged ducts; (xx) improper wiring; and (xxi) improper piping;(xxii)freon leaks;(xxiii)damage caused by freon leak. The customer elected to cancel. We waived the cancellation fee for the customer.

We did speak with the customer and are issuing a full refund.

Per the diagnosis received from the technician it was determined that maintenance records and pictures were required to review the customers claim. The customer submitted maintenance records which were not valid. Therefore, the customer has been approved for the maximum allowance on their claim...

which is $150.

We have left a message with the customer to return our call to go over the refund so that we may issue it back to their original form of payment. Please contact our office and speak with Florence or Lily in the billing department so that we may process the customers refund.

The customer has been issued a refund directly back to their card as of 2/16/2016.

Unfortunately, the customer is not eligible for a higher amount as they have reached their cap amount. The maximum allowance is $82 since the customer has already reached their cap limit.