Select Home Warranty

The policy does have a 30 day wait period before claims can be made. we did speak with the customer and will give a full refund.

We did reach out to the customer and they will be sending over more information required for the claim. The customer will be covered according to the policy terms.

All of our warranty terms and conditions are present on our website for anyone to review at all times. In addition the customer was emailed a copy of their contract when purchased. If they do not have it we are more than happy to send out another one. Currently this customers claim has been denied per their warranty terms and conditions. No additional funds are due at this time.

The customer has already been informed that their claim was denied. The customer had maintenance work done and a keypad installed both of which are not covered under the customers contract. No additional funds due at this time.

The customer placed a claim for his ac. As part of the agreement, without 3 years maintenance records there is a $150 max cap payout on ac systems. The customer was approved for the policy max. The customer voiced his dissatisfaction with the policy by sending us an email. We called him back to try...

to help him further and he hung up on us. The customer may call Mr [redacted] at [redacted] for further help with this issue. Please remember he already has been approved for the max payout.

We do apologize for your experience but the terms of coverage are clear followed for all your claims.

Very happy to say we received the check on Saturday for $95. Thank you for all your help.  We still do not recommend Select Home Warranty because of their horrible service and lies about calling us back and response...

time with payment on a simple issue.  I firmly believe if we had not had your help we might have never received our check.

THe customer purchased the policy on 12/09/2014, that is when the check was received,when a check is received from a customer a note is placed on the account and an email is sent to the customer with the policu guideline.The customer placed a claim on 11/19/2015, we advised the customer that we did...

not have a copy of their signed policy, the customer purchased a policy for 599.99 and never checked on the matter to see if we received the payment or stated they neverreceived anything from Select Home Warranty.This is a service purchases, it is the customers responsibility to let us know if they have not received any documentation after the policy has been purchased we have no way of knowing if it was received after we sent it.

Complaint: [redacted]
I am rejecting this response because:I have not been provided an information that would allow me to know what 13.2 refers to and why you can cancel my policy without my permission and still keep my money. I have received the checks that were mailed out August 15, 2017, but again they are for the claims but only $106 for a refund. This is unacceptable. This is less than 20% of what I paid for a policy I was unable to use due to the gross miscommunication by Select Home Warranty. If the company had been even reasonably responsive to my many phone calls we would have been able to resolve the issue. However since I was not able to resolve this issue I have spent months with out the full use of the policy. The only time I was able to access my rights as a policy holder were the two service calls in March/April and those have only been paid to me this week and will not be cashed as I am rejecting this as a refund attempt.  I can not see any benefit I received from this policy during the time I had, before SHW cancelled the policy, furthermore your cancellation fees and breakdown of charges are excessive. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I'm currently awaiting refund of my prorated contract including the $75 cancellation charge which they agreed to waive. 
Regards,
[redacted]

Mr [redacted] spoke with the customer and informed the customer that her refrigerator claim was denied. As a courtesy the customer was offered an approval towards a replacement refrigerator and they refused. The customer subsequently requested to cancel all of their warranties in place with us. Their...

cancellation request has been processed per section 13.2 of the warranty. They should be receiving a check shortly.

The customer was informed by someone in our office that they need to call the contractor to obtain appointment availability. A contractor was assigned to the claim and they were informed that they would need to call them to discuss the schedule. Below is the contractors information if they need it...

again: [redacted]###-###-####.

We did speak with the customer. They are not eligible for a full refund. Service was provided on this account and claims were paid.We will waive the cancellation fee for cancellation.We have gone above the policy terms by doing this.

we did speak with the customer and have sent him out the reimbursement form .

Complaint: [redacted]
I am rejecting this response because: It has been a long process with the warranty company and I feel comfortable closing this ticket once this issue is totally resolve. 
Regards,
[redacted]

With respects to the customers A/C claim. We were never provided with invoices of work performed. Please submit so that we may review and advise accordingly. With respects to mold, that is not covered under our agreement. No additional funds due at this time.

Edward from our office spoke with the customer. A technician will be going out to the customers home on Monday.

I am rejecting this response because:   They are offering 250.00 for a claim over 5000.00.   I believe they have no plan on paying the claim, so now I have to pay it the repair costs.  So, why buy a warrantee program if they wont pay for the items you bought the program for.  I feel I've been ripped off.

I am rejecting this response because: they sent a technician of Air condition. Select home warranty didn't cover any penny . I paid in full to that technician too, he over charged for Freon.Paid almost $400 for that service even my system not holding that much Freon. when he start putting Freon from the beginning he start shaking his Freon container until end his job. How you push that much Freon if its empty.  If they need  Will sent a proof of receipt too. when I called other electric problems that has to be cover no where it mentioned on the contract that out lets that attached with my home walls will not cover. These companies are fraud trapping people differently and increasing balance in there heart and bank too. Their all inexperience technician fail to provide services they are not suppose to charge any thing because they didn't diagnose problems and they left. I would like them to pay back of my money in full because they fails to provide services and keep running Fraud business. They need to stop this Nonsense innocent people trapping business.

Complaint: [redacted]
I am rejecting this response because: this message was try to reach me, not the settlement. I have...

talked to Mr [redacted] and am waiting for the payment check. I'll accept it once I receive the check from Select Home Warranty for the agreed amount. Thanks 
Regards,
[redacted]