Select Home Warranty

THe customer has already been contacted by Select Home Warranty and the matter has been resolved.

We wil send a check for a full refund of what the customer paid for the policy. We have gone above the policy terms by doing this. Please allow 14-30 days for check to arrive,

Mr. [redacted] spoke with the customer and they accepted the $150 reimbursement for their claim. As soon as we receive the signed reimbursement form from the customer we will proceed with issuing the check for the $150.

We have refunded the customers card $200 as requested.

Select Home Warranty has advised the customer that the HVAC unit is not covered under the policy as it has a Freon Leak, if the customer does not agree with the diagnosis they are more than welcome to secure a local technician for a second opinion and we would be more than happy to review it.

The customer policy lapsed back in may and they tried to place a claim on 9/26. The customer is not due any money , however we will send a check for the $162. Please allow 14- 30 days.

The customer requested to cancel after they were not happy with a reimbursement amount. We have offered to waive the $75 cancellation fee. We have gone above and beyond the policy term for the customer.

The customer has been issued a full refund. The refund was issued directly to their original form of payment. The customer should be able to view the refund on  their credit card statement within the next few days.

We had requested that the customer provide us with copies of maintenance records on their unit. The customer provided us with a letter from the technician which was subsequently rejected as they were not maintenance records as requested. Because the customer is not able to provide us with proper...

maintenance records on the unit we offered the customer $200 towards the unit which is more than the $150 cap we normally offer.

A technician was sent to the customers home back in March. Per the technicians diagnosis they stated that the door hinges were worn out and that it what was causing the problems with the door not closing and the oven not to operate properly. At that time the customer was informed that door and door...

hinges on ovens is not covered under their warranty and were referred to section 9.1.2 on their contract. The customer demanded a second opinion at which time Mr. [redacted] advised the customer that he can obtain a second opinion by his own technician and submit a diagnosis for review. The customer refused and requested to cancel their warranty with our company.

Complaint: [redacted]
I am rejecting this response because:I have rejected their offer to settle when they called me yesterday. The underlying contract obliges...

Select Home Warranty to repair the AC unit which will cost a lot more than $200. Anything less constitutes a breach of the agreement by Select. It should also be noted that the Select representative offered to fully refund the premium of the warranty to relieve them of their obligation under the agreement. This is another attempt by Select to avoid their lawful obligation under the contract. Please do not indicate this claim resolved or presumed resolved until Select fulfills its obligation under the agreement.
Regards,
[redacted]

Complaint: [redacted]I am rejecting this response because: The "refund" check issued was for less than half of the refund due. The contract originally signed was for three years. I used up only about 7 months of...

it.  Select claimed that certain repairmen performed work at my home. They billed me for those "repairs". Those allegations are totally false. Those repairmen NEVER showed up to my home and cancelled on me after scheduling appointments. In fact, one company never even canceled, just decided to not show up despite me waiting at home for an entire day! After calling the company the following business day, they confirmed that the technician never made it out to my home but did not give any reason. Select claimed that they paid out to those companies when in fact NO work was performed and No companies showed up.Regards,[redacted]

The customer has been refunded via check as of 01/21/2016, per their request.

I recieved the check today in the mail.

Complaint: [redacted]
I am rejecting this response because: It is not the mailing time that is in question, it is the time it took and the attitude with which the company handled the claim from the beginning. It should NOT take THREE WEEKS for them to find a technician to fix a water heater when I was able to find one in ONE DAY. I was given the option to find my own technician at the beginning of the process, but then what am I paying the company for? It is THEIR JOB to locate a technician, NOT mine. It is pure LAZINESS to make the customer do your work for you! I paid for a service that was not provided to me and that is why I am asking for a complete refund. Also, I was told on 10/16 that my check was being processed that day, but on 10/20 when I inquired again, I was told it was still being processed. It DOES NOT take 4 days to process ONE CHECK...unless someone isn't doing what they're supposed to be doing, which, judging from the whole experience, is quite possible. I suggest this company hire competent employees and they may have better results gaining and retaining business!
Regards,
[redacted]

We just received a check for $780 in the mail today.  We paid $1035.00 for 3 years.  We signed up on May 6th of 2015.  Coverage did not start for 30 days.  We asked...

for a refund early in September 2015.  Even giving the benefit of the doubt that is 4 months, June, July, August, and September.  Each month would have been $28.75 times 4 equals $115.00  If you subtract this from $1035 originally paid, the refund should have been $920.00.  We got $780.00.  That is $140 short of what we should have gotten.  We expect a check for that.

The customers reimbursement check was already mailed out last week check #[redacted]. The check was mailed to: [redacted] as they had initially requested. Their refund check should arrive any day now.

Complaint: [redacted]
I am rejecting this response because:
p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 16.0px 'Times New Roman'; -webkit-text-stroke: #000000} span.s1 {font-kerning: none} span.s2 {font: 13.0px 'Times New Roman'; font-kerning: none} Select continues to creatively mine the ambiguity of the contract drafted by Select in an effort to deny my legitimate claim.  My original Revdex.com complaint on November 15th correctly quoted the relevant clause of that contract with its twenty day waiting period and the reference to the five-day credit card delay.   In no correspondence prior to my complaint has Select ever suggested that five-day delay was other than from the presentation of the credit card.  Select’s own repeated incorrect counting of the days to the effective date never included any consideration of an additional period beyond the twenty-day delay.   Prior to my Revdex.com complaint, Select asserted that the delay specified in the contract was thirty days and not the contract’s actual twenty days.  In Select’s initial response to my Revdex.com complaint they again asserted the effective date “…shall begin thirty (20) days following…” and went on to assert the effective date was November 10th (incorrectly counting days on the calendar).   It was only after I provided a graphic calendar displaying the days and counting them for Select that Select arrived at the new interpretation of an additional credit card delay.  Select has calculated the effective date multiple times and NEVER added days for the credit card clause.   Select drafted and employed an ambiguous contract.  They incorrectly attempted to assert a thirty-day waiting period rather than the contract’s twenty-day waiting period.  They have twice accepted my claim only to subsequently reject it.  Given multiple opportunities to calculate the effective date of my policy, Select never included any additional days beyond the contract’s twenty, although Select failed to actually count calendar day.   It wasn’t until I provided a graphic calendar counting the days from my contract’s inception to the effective date that Select finally arrived at its new assertion that they needed to add five more days.   It is very hard for me to see Select’s actions as other than a blatant effort to deny my legitimate claim.
Regards,
[redacted]

Select Home Warranty is more than will ing to resolve the matter, if the customer will not contact us there is no way to see what may be oweds, as the customers account is not showing that any refunds are due.

The customer placed a claim on 03/24/2015 for“getting too much water pressure”, the repair would be to install a pressurereducing valve.  Select Home Warrantydoes not cover any valves, as we did explain to the customer.See Below: 6.3.1. PlumbingSystem. This Agreement covers the following...

plumbing system components: (i)line leaks in water, drain, waste or vent lines not caused by damage resultingfrom freezing or from roots; (ii) line breaks in water, drain, waste or ventlines not caused by damage resulting from freezing or from roots; (iii) toilet bowls; (iv) toilet tanks; (v) toilet flushing mechanisms; (vi)angle stops; (vii) risers;ThisAgreement does NOT cover the following list of modules, components and partsrelating to the plumbing system: (i) tub and shower base pans; (ii) lineleaks/breaks/stoppages caused by freezing, root damage or foreign objects;(iii) line leaks/breaks/stoppages caused by collapsed, damaged or broken drain,vent or sewer lines outside the main foundation of the covered home; (iv)access to drain or sewer lines from the vent or removal of the water closet;(v), water softeners; (vi) inadequate or excessive water pressure (vii)plumbing components relating to hose bibs (viii) lead drain lines/pipes;(ix)slab leaks (x) tuband shower valves(xi)cartridge(xii)pumps(xiii)jetting. The customer placed a claim for a HVAC Uniton 5/5/2015, we assigned technician to the customer and they went out the sameday, they stated that the units’ coils are covered in ice and they cannot getthe full diagnosis until it thaws out.  Theytechnician would have to go back out to the customers home once the coils havethawed out. The customer will receive service once thetechnician is able to assess the unit. We request that the customer call the technician once they see that thecoils have thawed and he will be able to find out what is going on with the unit.