Select Home Warranty

A check has been mailed to the customer for their refund, and we do apologize for the delay

Select Home Warranty has refunded the customer the amount of 424.00 directly back to their card.

I am rejecting this response because:
The company has yet to reimburse me as promised and wants me to wait30 days to be paid.

The customer used up 12 months that they paid for the policy we cannot refund the customer for time that was covered 2 months after.

I am rejecting this response because:nothing has been resolved yet.  I still need to get a response back from the gentleman Dwight I spoke with.  They have done nothing yet to resolve the issue.

Select Home Warranty has issued a reimbursement form for the 45.00 on 10/16/2015, we are waiting to receive the form back and will issue the refund of 45.00.

The customer has been previously informed that they are not entitled to a full refund per section 13.2 of their contract. The customer has been refunded their June installment and their account has been cancelled per their request. No additional funds are due at this time.

We have dispatched a tech and the customer has been approved for the policy limit for the claim.

Complaint: [redacted]I am rejecting this response because: The company has poor policies.  This company is designed to rip off customers and never intend on honoring the warranty.  I paid $850.00 for the policy and used this company once.  The reason I used them was to repair a refridgerator that is still not working properly.  Everytime I tried to call a repairman, no luck.  Also, their customer services is very poor.  I have several emails complaining.  I am willing to say my complaint was resolved providing I get more money back.  Select Home Warranty is the reason I will NEVER trust another company. Regards,
[redacted]

Select Home Warranty has reached out to the cusotmer, as the email they received was sent in error, it should have stated: The issue with rust and corrosion is not.We do want to apologize for the misunderstanding and hope that the customer will allow us to resolve the matter.  We will follow up withthe customer tomorrow as well.

Select Home Warranty has been in contact with the customer regarding the refund breakdown of the refund that was received on 12/21/2015

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I am rejecting this response because:Paragraph 10.1 does not apply because I purchased the additional coverage for well pump.  The following paragraph (6.4.4) of the contract applies so well pump should be 100% covered.  See attached contract confirming additional coverage for well pump: 6.4.4. Well Pump. This Agreement covers all components of well pump, provided the well is the primary water source to the covered home. This Agreement does NOT cover the following list of modules, components and parts relating to the well pump: (i) well casings; (ii) holding and storage tanks; (iii) piping or electrical lines leading to or connecting pressure tank and covered home; (iv) re-drilling of wells; (v) booster pumps; and (vi) components for geothermal/heat pumps. [redacted]
Regards,
[redacted]

Select Home Warranty has been in contact with the customer, they will be sending in their invoice for review and we will work with the customer to resolve the matter within the Terms of Agreement.

The customer is refusing to send in therequired documentation that they agreed to on the Terms of Agreement, everymanufacturer of HVAC Units state that there should be maintenance performed at least once a year.  Select Home Warranty puts thisinformation into the Terms & Conditions and sends it to the customer toreview, sign and state that they agree to the terms the customer has agreed and now per the Terms of Agreement we requiremaintenance records to move forward.  If the customer will not provide thedocumentation we are requesting we would not be able to moveforward with the claim.  All HVAC technicians providemaintenance programs that you can sign up for, they will come 2 times per yearor once a year depending on where you live, if maintenance was not necessary, why would all technicians offer this service? On the sites for the following manufacturers they all statethat preventative maintenance will prolong the life of your unit as thecomponents in the unit are similar to a car, and they also require regulartune-ups and maintenance.Select Home Warranty would be more than happyto resolve the matter once the customer sends in the requested maintenance.

I am rejecting this response because:
In response to Select Home Warranties claim, we are not disputing the first the claim, we simply did not do anything with the first claim. Select Home Warranty is disputing the second claim stating that we exceeded our limits of coverage with the first claim that never went through. We have had numerous phone and email conversations with Select Home Warranty regarding the second claim in which they keep coming back with different offers instead of paying the full claim that we are entitled to per the contract. The second claim was put in July 4, 2015 for the washer, which was after the 90 day grace period. I do have a copy of my contract and emails stating different offers they have come back with on the second claim. Thank you for your cooperation.

Select Home Warranty has received two payments from thecustomer in the amount of 223.73 on 3/31/15 and 223.73 on 05/01/2015 for atotal of 447.46.The customer placed a claim for their refrigerator ice makerissue, leaking water inside of the fridge, a 2nd fridge in thelaundry room, supply line for the...

ice-maker is disconnected. We sent an email to the customer that the second issue withtheir ice-maker is not covered as they only purchased the additional coveragefor one fridge not the second.  The technicianstated that there is not an issue with the first fridges’ ice-maker, the issueis actually a drain line that is clogged, we advised the customer that theissue per the Terms of Agreement is not covered.      SeeBelow:9.1.2. This Agreement doesnot cover any systems or appliances that have had previous repair or thatrequire repair or replacement as a result of improper installation, previousrepair, damage caused by any construction activity, improper wiring, inadequateor lack of capacity, power failures, power surges, overloads, missing parts,failure to properly maintain, failure to properly clean, neglect, misuse,corrosion, rust, sediment and any modification to the system or appliance. Youare responsible for providing maintenance and cleaning by a licensed technicianon covered items to ensure continued coverage on such items. Select reservesthe right to request prior years (3) maintenance records and/or pictures,without proper maintenance records and pictures the maximum payout on anysystem/appliance is up to $150.00. For example: heating and a/c systems requireperiodic cleaning and/or replacement of filters and cleaning of evaporator andcondenser coils. Water heaters require periodic flushing. This policy coversmechanical breakdowns, it does not cover shelves, door handles, doors, hinges,knobs and buttons, door seals, displays, latches, timers, leveling equipment,clogged drains or lines, cosmetic issues, gaskets, leak searches, lights,noise, refrigerants, valves, dispensers, installation, electrical failures.Unfortunately, the issues the customer had in his home with theirappliances were not covered as per the Terms of Agreement, on 05/15/2015 thecustomer contacted us to cancel any future payments as they had not fully paidfor the warranty service.The customer was refunded a pro – rated amount as they hadcoverage from 30 days after date of purchase, we do apologize that the repairsthe customer required were outside of the coverage terms.The customer was under the impression they were covered forthe second ice-maker because they purchased coverage for their secondrefrigerator, but, if you have to purchase ice-maker coverage separately forone fridge, of course you would have to purchase additional coverage for asecond one.Select Home Warranty did explain this to the customer, aswell as referred them to the policy they purchased which refers to oneice-maker coverage and one additional refrigerator coverage.

The customer has requested to cancel their contract. The customer has been refunded the current months installment which they should be able to confirm with their credit card company within the next 2-3 business days.

The customer has been approved for $120 which is the cost of the motor. Please submit a paid invoice so that we may begin the reimbursement process.

This not scandalous. The refund policy is clear. When the contract is canceled  the customer pays the non discounted rate. This is what we have done. We are willing to waive the $75 cancellation fee.

We spoke with the customer and made arrangements to get his claim processed.