Select Home Warranty

The policy does not cover units that have had previous repairs. It does not matter who made the repairs to the unit.

We have tried to reach out to the customer a few times but have not heard back. The customer may reach Mr [redacted] at ###-###-#### for help with this issue.

We did speak with the customer and sent a reimbursement form.

The customer placed a claim for a water heating issue that was not covered under the terms of the policy. We will waive any prorated and cancellation fees and provide a full refund. Please allow 10-14 days for the check to arrive.

We have reached out to the customer since 6/23 with no response. We will process a refund for the customer according tot he terms of the policy.

The customer has been issued a full refund of their charge. They should be able to view the refund on their credit card statement within the next few business days.

Check [redacted] for $125 was already mailed out. The customer should be getting it any day. If they don't receive it 7 more day they may contact us and we can either send them the money with [redacted] or back to the credit card.

We will go ahead and have a contractor dispatched to the customers home to obtain a formal diagnosis before we proceed. Someone should be calling the customer shortly to schedule an appointment.

The customer was informed that they were approved for the maximum allowance of $125 towards their stove claim. The customer has the option to either repair their current stove or use the reimbursement towards a replacement whichever they choose. With respects to the customers washing machine claim as of 2/7/18 we are still waiting for pictures of the unit in order to move forward. No additional funds due at this time.

Select Home Warranty spoke with the customer on 09/26/2015 and explained the refund breakdown and he was satisfied with our explanation.

Section 6.2.2 specifically states what is and isn't covered with respects to the customers claim.6.2.2. Oven/Range/Stove Top. This Agreement covers all modules, components and parts of the gas or electric oven, range and stove top necessary to the functionality of the oven, range and/or stove top.(i) Burners (ii) control boards (iii)thermostats (iv) broilers (v) temp controls (vi) heating elements (vii) igniter (viii) ignition module (ix) spark igniters. Excluded: (i) range hood; With regards to the A/C claim the customer has $30 left on their cap for this claim. No additional funds due at this time.

Select Home Warranty has issued a full refund on 10/21/2014 in the amount of 798.00 to the customers credit card.

Select Home Warranty has already agreed to issue a full refund to the customer, which is what they requested.

The customer had an issue with their unit that cooled on the2nd floor on 03/06/2015, we did advise the customer to review theirTerms of Agreement to be sure of what is covered and not covered under thepolicy.  The customer has another issue on5/20/2015, the diagnosis was that the compressor was...

grounded, the technicianis not sure if the unit is for upstairs or downstairs. The technician continuedto state that the unit also needs to be drained of Freon and then recovered aswell as acid away.Select Home Warranty did advise the technician that we wouldrequire to know what floor the unit is for as we cover the primary floor unitonly. The customer was advised that we would need additional information suchas pictures and maintenance records.The customer sent in one service record which stated thatthe customer had a thermostat replaced as well as a run capacitor and had adrain line clogged, this is not a maintenance records.We did offer the customer a courtesy reimbursement of 100.00for not having maintenance records. See Below:9.1.2. This Agreement doesnot cover any systems or appliances that have had previous repair or thatrequire repair or replacement as a result of improper installation, previousrepair, damage caused by any construction activity, improper wiring, inadequateor lack of capacity, power failures, power surges, overloads, missing parts,failure to properly maintain, failure to properly clean, neglect, misuse,corrosion, rust, sediment and any modification to the system or appliance. Youare responsible for providing maintenance and cleaning by a licensed technicianon covered items to ensure continued coverage on such items. Select reservesthe right to request prior years (3) maintenance records and/or pictures,without proper maintenance records and pictures the maximum payout on anysystem/appliance is up to $150.00. For example: heating and a/c systems requireperiodic cleaning and/or replacement of filters and cleaning of evaporator andcondenser coils. Water heaters require periodic flushing. This policy coversmechanical breakdowns, it does not cover shelves, door handles, doors, hinges,knobs and buttons, door seals, displays, latches, timers, leveling equipment,clogged drains or lines, cosmetic issues, gaskets, leak searches, lights,noise, refrigerants, valves, dispensers, installation, electrical failures.

We spoke with customer and we have agreed as a good will to refund her $195 to help with her claim.  We have already credited the card.

A contractor has been assigned to the customers claim. They should be contacting the customer to schedule an appointment. Below is their contact information: [redacted]###-###-####

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

The check was mailed to [redacted], please confirm if you have received it at this time...

Complaint: [redacted]
I am rejecting this response because:I will accept the response as and when I receive and clear their check.In view of how Select Home Warranty handled my claims, I am sure no one will blame me.
Regards,
[redacted]

We received the reimbursement for back on march 7th. We will send out the check today.