Select Home Warranty

We have already gone above the policy terms and have processed a full  refund for the customer. There is nothing more we can do at this time.

# credits were done on 11/30, it can take 3-5 days for the transactions to show up.

Mr. [redacted] spoke with the customer in our office and they were informed of the cap on their warranty with lack of maintenance. We increased the customers cap to $200 on their warranty and we are currently awaiting their decision.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

The customer does not have a policy with us. They have requested a full refund and this was given.

Complaint: [redacted]
I am rejecting this response because: As stated...

before this company gives you the run around. I do not want their offer of the 150.00 check. It was only offered after the Revdex.com got involved. I do not trust this company they have lied to me numerous of times. After my first initial call on Sept 23  thru Oct 12 which was 18 days of calling over and over  trying to get this issue repaired with not respond.  Yes they did approved the job on Oct 12, but they still did not give the technical the order to do the job. THEY PLAY GAMES, IF IT WASN'T FOR Revdex.com THEY WOULD HAVE NEVER GOT IN TOUCH WITH ME. DON'T WANT THEIR CHECK AND SINCE THEY DIDN'T DO THE JOB I DESERVE MY REFUND.
Regards,
[redacted] [redacted]

The customer has already been informed that they were approved the maximum allowance of $200 towards their claim. If the customer wishes to proceed with cancelling their contract, it will be cancelled per section 13.2 of the warranty. The customer is not eligible for a full refund as refunds are...

issued within the first 30 days of purchase. Please confirm if you wish to proceed with cancelling your contract.

The customer purchased a monthly plan on October 2014 andagreed to 12 monthly payments of 42.00.Select Home Warranty collected two payments and when thethird payment was due the card came back expired.The customer would be covered as long as payments are madeand it is the customers’ responsibility...

to make sure we have the most up todate payment information.  Select Home Warranty is unable to refund the customer fortwo months that he was covered before the coverage lapsed.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before...

sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I will except the response right now but let’s see if they actually send me the check they still owe me a $40 check for a microwave I had repaired and I still have not gotten that back
Regards,
[redacted]

We have canceled the policy and refunded the money back to the credit card. No further payments will be taken out.

Complaint: [redacted]
I am rejecting this response because no reimbursement form has been received. It has been more than a month and I am still waiting for the reimbursement form.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:1.  There was no system or pressure test done on the Freon system to determine if the Freon was actually low or caused the compressor to ground out.  When asked the contractor he said he didn't need too and the Warranty company stated it was the contractors professional opinion it was a Freon leak.  I don't know how you know that Freon caused the problem if you don't test the system.2. I had a second opinion come out and he stated that while the compressor was ground out that he would not be able to determine it was due to Freon.  He felt the A/C system went out due to age.3. It's very interesting to me that the Warranty company's contractor wrote up the report in such a way that it would not be under warranty.  Using key words and phrases from the warranty contract of items not covered. 
Regards,
[redacted]

We have already assigned a tech to the claim. We will follow up with the tech and the customer

We did send a $300 check to the customer. We have confirmed  that they have received it.

The customer does not have sufficient maintenance records, therefore he customer is only eligible for the cap of 250.00 as per the Terms of Agreement, we did reply to the customers' lawyer letter with this information already.

I am rejecting this response because:  The amount of refund was $34.10.  It is not any where near the appropriate amount I am due.  I have not cashed this check.  They also never explained the...

reason for this refund.  I asked repeatedly to speak to someone from the company and continued to get the run around.  The three people I spoke with could not or refused to answer any questions.  This has been so stressful.  No one should be treated this way.  When I pay for over three years coverage and only get a minuscule refund after less than a year of so called coverage.

I just received the refund   thank you for everything

The customer originally placed a claim for the HVAC unit on05/11/2015 for the furnace making a loud noise, we sent a technician out to thecustomers’ home and it was diagnosed that the Suction line was iced up, thecoil was contaminated, and the line set was dirty.A common issue with a unit that has a...

frozen line is that theunit is low on freon and it is causing the line to freeze, the unit also couldnot take any freon due to the damage.If regular maintenance was performed the customer would havefound that the unit was low on freon and would have had the coils thoroughlyclean there would not be any contamination in it.Select Home Warranty does reserve the right to ask a customerfor maintenance records as well as pictures of the unit, if the customerdisagrees with this they could have imposed the question before they signed theTerms of Agreement.At this time Select Home Warranty will issue a full refundto the customer, we would like to end our relationship fully with the customerat this time.

The customer was informed that the original policy was purchased by another customer and it was transferred to them when they purchased the home, we are unable to refund the money as it was paid for by the original home owner.

The customer has cancelled their renewal warranty which would have been effective later this month. The customer did receive a full refund on that in the beginning of June. With respects to the customers refrigerator claim, I have expedited this request and forwarded the information to one of the...

manager for review. The customer should expect a call back within the next 24 hours.