Rise Broadband added a PC support plan to my account without my permission They also were not forthcoming when I rEquested an upgrade to my plan (to try to get better speed for Internet) resulting in data overage charges of more than $ The data limit used shows GB which is ludicrous - there is no way we used that much data, nor were we told of any data limit when we upgraded our plan We've never had a limit before We were told there was nothing they could do about these charges when we called them
I am paying for high speed service through Rise Broadband and I have contacted their technical support team several times to see why the service is not performing since I am in a two year contract I am getting tired of paying for
a service I am not receiving
I have had my service for a little over a year When we moved to our little community we were told that we couldn't get Internet service through the major providers that we wanted We were directed a company called *** They later changed to Rise Broadband We were told that for our needs, we only needed the "Preferred" Package They said that this package was recommended for families, students and heavy users They said that this service would allow; "Multiple Video Streams, Single HD Video Stream, including; Online Video, Movies and Video Chat They also said that this was a "Better" package for Gaming as we would have 2Mb upload speeds."
From the very beginning, we experienced many outages as well as the slowest download speeds I have seen in years I called their Customer Service I actually was on the phone with the technician for a little over minutes In this conversation he had me reboot the router to see what that would do It did absolutely nothing I then
Part One:
Rise Broadband (formerly ***) is my ISP From July until March I also used them as my VoIP provider Something on their end happened at that time and my VoIP no longer functioned After contacting them through their e-mail support and providing more than the necessary diagnostic logs from my end, they kept replying with the statement, "Please call our Support Line to proceed." I asked them why they no longer could troubleshoot via e-mail and informed them that because my VoIP service was not functional I am unable to call their support line--even if I could, the only time I was available to troubleshoot was after working second shift (between midnight and AM) They replied with, "please contact our support line so we may assist you." At this point I decided to wait a month and see if the issue on their end would correct itself In the meantime, I had all calls forwarded to my wife's cell phone Because I wanted to keep my phone numbers (I had two lin
We notified Rise Broadband on 6/28/that we were moving locations and needed to cancel servicesThe representative claimed they could not close our account until the exact day we wanted to terminateWe told them on 7/They said we had to call back they could not terminate in advanceWe called on 7/to confirm that we were calling to confirm our account was cancelledThey continued to send us bills every month for July, August and SeptWe attempted to call and send notes to the company to cancel services that we did not live at the address they had on file anymore and did not owe for any servicesWe were told each time a supervisor had to call us back that we could not be transferred to a supervisorWe spoke with *** a supervisor at 5:pm on 8/12/that finally called us after months of continual callingShe confirmed we did not owe anythingIf we did owe it was maybe centsWe were told the policy of the company is to bill the customer for months after they c
I have been a customer since 2012; first with ***, and now Rise Broadband, since they bought out *** In February 2017, I received a letter inviting me to lower my monthly payment from $a month to $a month for the very same service, and I would also receive a gift card for $150.00, if I extended my contract for another years It sounded like a great deal, and I had been pretty happy with my service up to this point, so I called and took advantage of the offer Then the problems started!
Problem # The representative on the phone told me an email would be sent to me containing information about how to get the $gift card The email never came I called a month later and was told it should be coming in the next week or so, it did not It still has not come
Problemt # I was billed $in February and in March In April, I was billed $and told I used more than data than my plan allowed I am on an unlimited data plan, so how could th
I have been a Rise Broadband customer for almost a decade! I also own three rental properties near my house on Floyd Hill and I-I also manage two other rentals nearbyI always recommend new tenants to use Rise Broadband instead of the three other choices on this mountainRise Broadband would credit me dollars over a period of monthsFor some reason this time I have be refused three different times to receive my credit even though this referral program is still in effectIt takes time to even speak to a customer service representativeThen I am treated like a scammer trying to get a free dollar creditI am told to have my tenants contact Rise to receive my credit and they have done so twice nowMy tenants name is *** *** and they live at my property on * *** *** *** * *** *** gave me her account number which is *** ** *** ***They rented from me over a year ago and on my advice picked Rise Broadband for internet serviceI am ready
I have paid for 5Mbps Internet and I never get close to that I have made numerous calls to Rise Broadband tech support with no resolution They keep giving me tales of degradation and spectrum analysis with a resolution in a day or two This has been going on in varying degrees for over a year!!! I complained about my bill and all they would offer me is a two week credit I'm at the end of the line with this company I feel at this point the only thing I can do is file complaints and seek out an attorney to pursue a a class action
the first time I had problems with my internet(loss of signal), it took them over two months to fixThis time around, it has been two week, with no successI HAVE TO CALL IN EVERY DAY AND NOTHING HAPPENSI go through all the same steps with every person, and they all tell me it will be fixedIT NEVER GETS DONEThis place is beyond awful
This company is charging all its customers a $"PC support" fee without their permissionA customer has to call in and cancel the unauthorized service to stop the billing
Had this internet provider for about years The last were the worst Paid for Mbps and was VERY lucky to get 1-MbpsComplained over and over again They continually lied to me and couldn't figure out why my service was so bad Was obvious to me They WAY oversold their capacity and people were just choking the system Would be fine at AM on Monday, but about PM it would go down the tubesI take every opportunity to pass on my experience with them in my neighborhood If they go out of business it would be a great service to the buying publicThese people run an AWFUL business The worst I have ever dealt with and I'm years old
Today I spoke with a technician for Rise Broadband that informed me the best internet speed I would ever receive is Mbps and no higher I monitor my speed by a program on my computer and have verified it against the site Rise Broadband uses to check internet speedsThe technician tried to get a field technician to check my equipment and he was not allowed by a field supervisor I am currently being billed for MbpsApparently the equipment I have or the tower nearest me is not capable of the Mbps speed for which I am being billedThe tower is only a couple hundred yards from my house with no obstructions
I signed up for 15mbps internet service in September on a year contractSince that time I have rarely gotten speeds above 8mbpsI've called technical support multiple times, usually or times per weekSometimes moreEach time I spend to minutes on the phone with them trouble shooting the issueThey have sent service technicians to my home different timesI've have called customer service multiple times, spoke with supervisors who all tell me I will have to pay a $early termination feeThey say as long as my internet is functional, they are providing the service and will not let me let m out of my contractI have wasted too many hours on the phone with these people
These folks have VERY deceptive sales practices They told me that the plan that I was sold was "UP TO" 25mb download with unlimited data after reporting that my internet speed was not getting anywhere close to 25mb download, they again said that I was promised "UP TO 25mb Down" After working with their tech, he confirmed that the tower in my area only has the capabilities of delivering 15gb Down and has NEVER been able to deliver 25mb down After fighting with them on the phone, they finally agreed that 15mb was the best I would get and that that is just the way the plan I was on is sold The way it is sold would make a reasonable person believe that you would be able to get 25mb some of the time and most of the time would be close to it This is where the deception comes in I have completed a year contract that I feel I was overpaying for every month
On may 12, servace was started for a two year contract in the amount of 63.71$On Jan, I received a bill for over 600.00$I contacted Rise Broadband to see why I was being billed this amountThe IT department informed me that over ten devices conected to my WIFI using up dataI explained that the devices did not belong to me and I should not be billed for thisI also asked why I was not informed about this soonerThe reprisentative then told me they would not change the bill and it needed to be paid immediatelyI then canceled my servace with Rise broadband and sent back there equipment
I xxxx xxxxxxxxx set on city council of xxxxxx xxxxxx, TexasI have received many complaints from our residents about internet service from Rise BroadbandFirst Rise Broadband advised costumers they had bad wiring,customer had someone check it and advise them it was their internet not their cableSomeone advised them to go to OOKLA speed test and checkI have yet to see one that shows better than National Grade f or f+ most showed are Latency 114, Download 96MB'S Upload tests were made
If I could give zero stars, I would This company is a joke We only used them because they were the only one that could get us internet where we lived We ended up moving out of state and they told us that it wouldn't be a problem to cancel because where we moved their service isn't available We moved the first of June and the service was supposed to be canceled on June Every month this summer I have received a bill because the service wasn't canceled I called them every month and spend close to an hour each month to get them to supposedly cancel my contract On August 10, I again called to have it canceled and was told that it was and that I didn't owe anything A few days ago, October 1, I received a letter from a collection agency stating that I owed rise money I was told repeatedly that I didn't owe anythingIn fact, every time I called them I asked if I owed anything and was assured that I didn't So I called today, October 5, and the girl I spoke to kept telling me different things First it was that the refund for the early termination was still processing and then she changed her story and told me that I owe for the internet for part of June I asked to speak to a supervisor and was told that there wasn't one available and that he would call me back in fifteen minutes That was and hour ago This company is such a joke DON'T USE THEM!!!
My internet service has been disconnecting approximately times a day for well over a month Rise Broadband has been aware of the issue, and has made no attempts at fixing the issue After a week of intermittent failures, Rise Broadband sent a technician to my house, who determined that the problem was not on my end A short time later, after contacting their service department several times, and being forced to speak with a supervisor, I was notified that the issues they were having were problems they were having with local radio frequencies, which were causing my signal to "session", which in turn was causing the disconnections It has now been weeks since these problems began, and a month since they were first reported I've had no contact with Rise Broadband recently, even though they repeatedly tell me they'll have a "supervisor contact me" What does seem to work, however, is their billing department, who has been sending me my bill on schedule Granted, they have issu
Rise Broadband added a PC support plan to my account without my permission They also were not forthcoming when I rEquested an upgrade to my plan (to try to get better speed for Internet) resulting in data overage charges of more than $ The data limit used shows GB which is ludicrous - there is no way we used that much data, nor were we told of any data limit when we upgraded our plan We've never had a limit before We were told there was nothing they could do about these charges when we called them
I am paying for high speed service through Rise Broadband and I have contacted their technical support team several times to see why the service is not performing since I am in a two year contract I am getting tired of paying for
a service I am not receiving
wait times if they don’t disconnect the call,to place a vacation hold for months,which they never did.Know they have the account in collections
I have had my service for a little over a year When we moved to our little community we were told that we couldn't get Internet service through the major providers that we wanted We were directed a company called *** They later changed to Rise Broadband We were told that for our needs, we only needed the "Preferred" Package They said that this package was recommended for families, students and heavy users They said that this service would allow; "Multiple Video Streams, Single HD Video Stream, including; Online Video, Movies and Video Chat They also said that this was a "Better" package for Gaming as we would have 2Mb upload speeds."
From the very beginning, we experienced many outages as well as the slowest download speeds I have seen in years I called their Customer Service I actually was on the phone with the technician for a little over minutes In this conversation he had me reboot the router to see what that would do It did absolutely nothing I then
Part One:
Rise Broadband (formerly ***) is my ISP From July until March I also used them as my VoIP provider Something on their end happened at that time and my VoIP no longer functioned After contacting them through their e-mail support and providing more than the necessary diagnostic logs from my end, they kept replying with the statement, "Please call our Support Line to proceed." I asked them why they no longer could troubleshoot via e-mail and informed them that because my VoIP service was not functional I am unable to call their support line--even if I could, the only time I was available to troubleshoot was after working second shift (between midnight and AM) They replied with, "please contact our support line so we may assist you." At this point I decided to wait a month and see if the issue on their end would correct itself In the meantime, I had all calls forwarded to my wife's cell phone Because I wanted to keep my phone numbers (I had two lin
We notified Rise Broadband on 6/28/that we were moving locations and needed to cancel servicesThe representative claimed they could not close our account until the exact day we wanted to terminateWe told them on 7/They said we had to call back they could not terminate in advanceWe called on 7/to confirm that we were calling to confirm our account was cancelledThey continued to send us bills every month for July, August and SeptWe attempted to call and send notes to the company to cancel services that we did not live at the address they had on file anymore and did not owe for any servicesWe were told each time a supervisor had to call us back that we could not be transferred to a supervisorWe spoke with *** a supervisor at 5:pm on 8/12/that finally called us after months of continual callingShe confirmed we did not owe anythingIf we did owe it was maybe centsWe were told the policy of the company is to bill the customer for months after they c
I have been a customer since 2012; first with ***, and now Rise Broadband, since they bought out *** In February 2017, I received a letter inviting me to lower my monthly payment from $a month to $a month for the very same service, and I would also receive a gift card for $150.00, if I extended my contract for another years It sounded like a great deal, and I had been pretty happy with my service up to this point, so I called and took advantage of the offer Then the problems started!
Problem # The representative on the phone told me an email would be sent to me containing information about how to get the $gift card The email never came I called a month later and was told it should be coming in the next week or so, it did not It still has not come
Problemt # I was billed $in February and in March In April, I was billed $and told I used more than data than my plan allowed I am on an unlimited data plan, so how could th
I have been a Rise Broadband customer for almost a decade! I also own three rental properties near my house on Floyd Hill and I-I also manage two other rentals nearbyI always recommend new tenants to use Rise Broadband instead of the three other choices on this mountainRise Broadband would credit me dollars over a period of monthsFor some reason this time I have be refused three different times to receive my credit even though this referral program is still in effectIt takes time to even speak to a customer service representativeThen I am treated like a scammer trying to get a free dollar creditI am told to have my tenants contact Rise to receive my credit and they have done so twice nowMy tenants name is *** *** and they live at my property on * *** *** *** * *** *** gave me her account number which is *** ** *** ***They rented from me over a year ago and on my advice picked Rise Broadband for internet serviceI am ready
I have paid for 5Mbps Internet and I never get close to that I have made numerous calls to Rise Broadband tech support with no resolution They keep giving me tales of degradation and spectrum analysis with a resolution in a day or two This has been going on in varying degrees for over a year!!! I complained about my bill and all they would offer me is a two week credit I'm at the end of the line with this company I feel at this point the only thing I can do is file complaints and seek out an attorney to pursue a a class action
the first time I had problems with my internet(loss of signal), it took them over two months to fixThis time around, it has been two week, with no successI HAVE TO CALL IN EVERY DAY AND NOTHING HAPPENSI go through all the same steps with every person, and they all tell me it will be fixedIT NEVER GETS DONEThis place is beyond awful
This company is charging all its customers a $"PC support" fee without their permissionA customer has to call in and cancel the unauthorized service to stop the billing
Had this internet provider for about years The last were the worst Paid for Mbps and was VERY lucky to get 1-MbpsComplained over and over again They continually lied to me and couldn't figure out why my service was so bad Was obvious to me They WAY oversold their capacity and people were just choking the system Would be fine at AM on Monday, but about PM it would go down the tubesI take every opportunity to pass on my experience with them in my neighborhood If they go out of business it would be a great service to the buying publicThese people run an AWFUL business The worst I have ever dealt with and I'm years old
Today I spoke with a technician for Rise Broadband that informed me the best internet speed I would ever receive is Mbps and no higher I monitor my speed by a program on my computer and have verified it against the site Rise Broadband uses to check internet speedsThe technician tried to get a field technician to check my equipment and he was not allowed by a field supervisor I am currently being billed for MbpsApparently the equipment I have or the tower nearest me is not capable of the Mbps speed for which I am being billedThe tower is only a couple hundred yards from my house with no obstructions
I signed up for 15mbps internet service in September on a year contractSince that time I have rarely gotten speeds above 8mbpsI've called technical support multiple times, usually or times per weekSometimes moreEach time I spend to minutes on the phone with them trouble shooting the issueThey have sent service technicians to my home different timesI've have called customer service multiple times, spoke with supervisors who all tell me I will have to pay a $early termination feeThey say as long as my internet is functional, they are providing the service and will not let me let m out of my contractI have wasted too many hours on the phone with these people
These folks have VERY deceptive sales practices They told me that the plan that I was sold was "UP TO" 25mb download with unlimited data after reporting that my internet speed was not getting anywhere close to 25mb download, they again said that I was promised "UP TO 25mb Down" After working with their tech, he confirmed that the tower in my area only has the capabilities of delivering 15gb Down and has NEVER been able to deliver 25mb down After fighting with them on the phone, they finally agreed that 15mb was the best I would get and that that is just the way the plan I was on is sold The way it is sold would make a reasonable person believe that you would be able to get 25mb some of the time and most of the time would be close to it This is where the deception comes in I have completed a year contract that I feel I was overpaying for every month
On may 12, servace was started for a two year contract in the amount of 63.71$On Jan, I received a bill for over 600.00$I contacted Rise Broadband to see why I was being billed this amountThe IT department informed me that over ten devices conected to my WIFI using up dataI explained that the devices did not belong to me and I should not be billed for thisI also asked why I was not informed about this soonerThe reprisentative then told me they would not change the bill and it needed to be paid immediatelyI then canceled my servace with Rise broadband and sent back there equipment
I xxxx xxxxxxxxx set on city council of xxxxxx xxxxxx, TexasI have received many complaints from our residents about internet service from Rise BroadbandFirst Rise Broadband advised costumers they had bad wiring,customer had someone check it and advise them it was their internet not their cableSomeone advised them to go to OOKLA speed test and checkI have yet to see one that shows better than National Grade f or f+ most showed are Latency 114, Download 96MB'S Upload tests were made
It’s been a month of issues with arise Broadbands tower and no credit is given back for failure to provide service
If I could give zero stars, I would This company is a joke We only used them because they were the only one that could get us internet where we lived We ended up moving out of state and they told us that it wouldn't be a problem to cancel because where we moved their service isn't available We moved the first of June and the service was supposed to be canceled on June Every month this summer I have received a bill because the service wasn't canceled I called them every month and spend close to an hour each month to get them to supposedly cancel my contract On August 10, I again called to have it canceled and was told that it was and that I didn't owe anything A few days ago, October 1, I received a letter from a collection agency stating that I owed rise money I was told repeatedly that I didn't owe anythingIn fact, every time I called them I asked if I owed anything and was assured that I didn't So I called today, October 5, and the girl I spoke to kept telling me different things First it was that the refund for the early termination was still processing and then she changed her story and told me that I owe for the internet for part of June I asked to speak to a supervisor and was told that there wasn't one available and that he would call me back in fifteen minutes That was and hour ago This company is such a joke DON'T USE THEM!!!
My internet service has been disconnecting approximately times a day for well over a month Rise Broadband has been aware of the issue, and has made no attempts at fixing the issue After a week of intermittent failures, Rise Broadband sent a technician to my house, who determined that the problem was not on my end A short time later, after contacting their service department several times, and being forced to speak with a supervisor, I was notified that the issues they were having were problems they were having with local radio frequencies, which were causing my signal to "session", which in turn was causing the disconnections It has now been weeks since these problems began, and a month since they were first reported I've had no contact with Rise Broadband recently, even though they repeatedly tell me they'll have a "supervisor contact me" What does seem to work, however, is their billing department, who has been sending me my bill on schedule Granted, they have issu