I have had Rise for almost yearsIn Aug I was called and told we were almost at capacity and the best thing would switch to unlimited dataI took the reps advise and paid more and made the switchThe service lagged and kept getting slower and slowerI was told in Feb I should up my speed to 10Gb which I didAt that time I was also told I was no longer on unlimited data and I inquired as to whether I was going to be locked into a contractI was told noAfter numerous phone calls and hours spent to finally agree for them to send someone out here because my service was still lagging my service never got betterI was told if I dropped back down to the lower speed it would only be worseI finally had to go with another company because I could not do my work with my speed averaging between 2-GB and even slower in the evening when more people were logged onThey over sold their capacitySo now I go to disconnect and am told I am going to be charged a $disconnect fee
Called on 1/21/to cancel service Rise purchased JAB and my bill increased when I was promised my bill would stay locked in Representative said Rise would do nothing for me and I notified him my specific intentions were to cancel the account if my rates increased The rep told me that Rise would not work with me on my previous promises made by the company they purchased I again told him I wanted to cancel
My internet was turned off on 1/22/ Yet, I received a bill on 2/23/for service I did not use and for a service I cancelled
I have been without any internet service at all since June at my house YET I have have been charged for itI have called them numerous times and have been told they would fix the problemThey have notI called on 08/17/to cancel service and get a full refund of all the money drafted from my checking since June and they refused and offered only $per month back dated since thenThey have taken my money for NO service
Nothing but liars and crooksThey rope you into a year contract with the promised 20mbps speeds, which you MIGHT get 10mbps for the first few months, then throttle your connection WAY down to no more than 5mbpsI have never, not once got 20mbpsService reps will tell you to restart your router and POE adapter every time you contact them about the issueThen they will say they have escalated your case to a higher tech and you should expect to receive a call from them explaining the situationThey won't contact you after thatThey have given the same run around to almost everyone in our neighborhoodThis is a horrific company and treat their customers as if it is a burden for them to provide the product you pay forEven if Rise seems like the better option in your area, I guarantee you it is notThey delete any comments on social media confronting them about their serviceDon't walk away, RUN away
Rise Broadband has got to be one of the worst internet providersI have had their service for months and I am constantly calling to say I am not getting what I pay for and what I pay for is mbps at a monthly rate of $Let say this I have never got the mbps Im lucky if I get one or two but I still pay them every monthWhen I call to complain I get the run around
First I was told it was my router, so I buy a new router and after a month they shut me down saying my router had become an access pointSo the only solution was to rent their router at $a monthThis still did not resolve the speed problemFor months we are constantly having to reset itOur nightly programming is "buffering" This is what we watch 90% of the timeSo they sent a tech out once and the other time he just called and upgraded me to mbps I thought for sure I would at least see by doing thatBut hers the catch he never told me that by upgrading from the to the that I would lose my u
I was contacted on June 23rd, to be informed of an update I needed to have made to my equipment, at which time I told the gentleman I was moving soon and would not be needing the update He wished us well and we hung up On July 26th, 2017, I received a call from a girl who said the technician isn't going to make it to your home today for the update and when can I reschedule? I was set back because there was no appointment made in the previous call, which made me think that either #- the first gentleman made an appointment anyway, or #- this girl just flat out lied to rope me into updating the equipment I told her of the previous call and that we are moving, which she transferred me to the service department to cancel our service During that call, I was told there would be a $cancellation fee because I'm in a year contract, and if we switched to our new home, the year contract would start over After discussing it with our landlord, she made it very clear she d
Service was terribleCalled to get it resolved because it kept getting worse spoke with a custom service rep did a speed test on Internet and it was slow asked us to unplug the router and check again got even slower custom service rep told us the problem was we were to far from the nearest tower and that there was nothing they could do to make it fast that we could terminate service at no cost transferred us to the billing department I believe and told them we wanted to cancel service the guy was very rude and told us there was no problem on there end and to terminate we need to pay a dollar fee after the lady told us we would not have too !!!! I told him I'm not paying for a service that doesn't work and he said it works doesn't it very rudely! The service is so slow the lady was apologizing for it I don't feel we should have to pay a discount fee when they admitted on the phone it was there fault
The web advertised monthly fee was $The tech who installed the system verified that would be the price for monthsI received a bill from the company for $plus for fees and taxesWhen I called the company I was informed that the fee really was only $but there was an additional monthly charge of $for the dish on the roof This was not the advertised situation Their advertising is deceptive and incomplete
On 4/4/my wife set up autopay with Rise Broadband to have our monthly service charges automatically withdrawn from our bank accountI received an email confirmation from Rise that same day informing me of autopay setupThere was no mention of a past due amountApproximately weeks later I received a monthly statement from RiseIt did inform me of a past due amount of $and current charges equaled a total of Statement says this total is “due via autopay” and that “auto-bank payment will be made on 05/02/18”BUT Rise then shut off our internet service on 4/or 4/due to the unpaid balance, even though we have a statement in writing saying they would automatically withdraw payment on 5/
I called Rise on 4/made the payment over the phone, and was told our internet service would be back on within minutesRise charged a $reconnect fee
Service was never reconnected
On 4/I called Rise technical support, they were unable to reestablish a conn
Signed up for internet service, did not tell me there were data limits
Received notification days into the plan we were close to maxing our our monthly planCalled to see if there was a bigger planThey informed based on the usage they did not have a plan for my familyThey did not offer a usable solution so I changed to a different provider that had unlimited planNow they want to slap me with a early term fee of $220?The sales rep told us if we canceled within 30!days there would be no penaltyOn top of the service was terribleHalf the devices were unable to connectI would like the early term fee waived since that can not accommodate me for service
In December 2015, my service became a lot slower than it had been, however, I called off and on to determine if it was a network issue or something with my direct equipment By February/March 2016, my internet service became less than desirable The service was worse than what dial up was or is My children could no longer stream Netflix, Youtube would buffer most of the time and it would literally take four to hours to watch a two hour movie However, more importantly, I am a full-time college student in a rural area that highly depends on the internet for my online classes
I made several calls to Rise Broadband and became acquainted with Supervisor *** in the Loveland, CO office After about a month of making regular phone calls to Rise Broadband to complain about my service, it was obvious that nobody really knew what was going on with my internet problems I was told that they could not detect any internet problems in my area The next time I called, a Technician wo
I have contacted them multiple times about loss of Internet signal I was told about months ago that they were going to upgradeupgrade the tower It has not been done yet Under contract, I am supposed to receive 3-Mbps but the majority of the time I get less than 2MBpsSometimes I get about 0.24MBps I call tech support and It may get fixed for a month and then it reverts backI am very frustrated that the company can not get it fixed so that it stays consistent
June 15, Started calling Rise Broadband shortly after am as the internet went down AGAIN Put on hold every time I called from to minutes Finally at 9:pm talked to a Tim (?) explained the past and present issues after a minute conversation he said out tp link box was not connecting I told him this will be the 4th one replaced and tried to explain that the little box was down in the basement and the computer was upstairs He insisted that I had to unplug the laptop and plug it directly into the blue cable When trying to explain I need someone out ASAP as the service is unreliable he said Tuesday they would come I asked for a Manager to call me back and he repeated all the managers are handling other calls and had no clue when anyone will call me back No one ever did call me back Asked for CEO MrJack K**'s email or phone and he could not provide me with any direct contact MrK** needs to know how horrible they treat their customers, how you wait to
After a power outage, I began to receive data overage charges In one instance Rise claimed that I had used 150+ GB of data in two days when I have never used more than 360GB in a month prior On top of that, nobody was even in my house for one of those days After dealing with rude customer service agents for several weeks and paying multiple overage charges that I am certain were false, I decided to cancel my service I paid the $200+ dollar early termination fee as well as all charges due The technician that came to retrieve the equipment heard our story and agreed that there was no way that we could have used that much data That being said, I was satisfied to just terminate my service and move on I changed service to *** and according to them, my data usage has returned to the ~300-350GB per month range Now, over a month later I received ANOTHER bill from Rise for more data overages It seems clear to me that the issues were with Rise Broadband and not
In September 2016, I called Rise Broadband to ask if they had security systems and learned that they did not A representative then described an offer that included a lower monthly bill I listened, and understood it to be an offer, not a contract I did not agree to enter into a contract
In November I unexpectedly received a router I called Rise Broadband to learn why I received the router and found out that they consider me to be under contract for years despite the fact that I never signed anything I found out I was leasing the router, as part of my new contract I told them I don't need a router, and I was surprised that they considered my phone conversation from September to be a "verbal contract" and said that the would charge me $if I broke their "contract" They said that they reserved the right to raise the price during the course of the year contract Because I never received a written document, I have no idea what the terms of the contract ar
Have increased our services to a Preferred Customer which promises up to 10mb speed on Tuesday, May 17, 2016, and can use the increased speed Have repeatedly done speed test and still have services as Economy customer which is a step down from the Preferred Customer, with our download speed only reaching Mbps I call their Service Center for internet Troubleshooting and get conflicting reports, one saying issues to the tower and another saying issues in the way our account was set up, noting nothing about the tower I am paying now for Preferred Customer with some added charges but still am getting the speed of the Economy Customer!!!! I would like for them to guarantee a fix time and pro rate our bill until this is resolved!!! They promise services for 10mb and do not fulfill their promise!!!!!
We originally worked with *** who merged with *** *** and then became Rise BroadbandThey were providing Domain hosting for our webpage Under Rise Broadband they allowed our domain names to expire even though they were prepaid a year in advance for domain name registration service and the service had always been on autorenewal, they claimed it was changed to not autorenew yes, it was by them! We went with another company to repurchase our domain names, but were still charged for domain name services they were not providing nor could they have been in any way because the name was registered through a different company after they allowed them to expire this was done in 10/2016, and we had prepaid for months in 8/so we want refunded for the services prepaid for but not provided for months worth We were still hosting our website on their server and had the domain name point to that location They had their server crash and it was down for several days, eve
WORST INTERNET EVER! I've tried to talk to billing for monthsEach time it's a few hours waitNo one EVER answers and I haven't had internet services for monthsI can't cancel or talk to anyoneSeems like a total scam to meI was told by tech support that "that's just the way it is." I don't know how to to not pay for nothing without going to collectionsThis is so unfair!! I guess the next step is the FCC
Rise Broadband is trying to charge me for a month and a half of service, after the service was disconnectedI travel and had my wallet stolen, and was out of the countryI had the service on autoplay, and when I canceled the service the auto pay stopped of courseThey then cut off my service, and told me that I had to pay for a month and a half after the service was disconnectedThey had no way to prorate the bill, and their policy was to keep charging customersThis is theftThey may be a company, but they are still stealing from their customers
I contacted Rise Broadband on 10/02/at 02:30pm CST and the call lasted minutes to include a hold time while waiting for a representative in the billing department I was inquiring about canceling my services I asked the woman since my service was prepaid until 10/26/2017, would I receive a prorated amout refunded back to me for the days that were not used She advised me that YES, I would in fact receive a prorated refund I also asked her if our conversation was recorded for documentation purposes and she said yes I called Rise Broadband back on 10/04/to go forward with the cancellation because I had a new provider install service on this date AND paid for the new service When I spoke to *** *** with the cancellation department, he advised me that I would NOT be receiving a refund and that the woman I spoke with two days prior had given me misinformation I asked to speak with someone in the billing department and *** *** advised me that he was
I have had Rise for almost yearsIn Aug I was called and told we were almost at capacity and the best thing would switch to unlimited dataI took the reps advise and paid more and made the switchThe service lagged and kept getting slower and slowerI was told in Feb I should up my speed to 10Gb which I didAt that time I was also told I was no longer on unlimited data and I inquired as to whether I was going to be locked into a contractI was told noAfter numerous phone calls and hours spent to finally agree for them to send someone out here because my service was still lagging my service never got betterI was told if I dropped back down to the lower speed it would only be worseI finally had to go with another company because I could not do my work with my speed averaging between 2-GB and even slower in the evening when more people were logged onThey over sold their capacitySo now I go to disconnect and am told I am going to be charged a $disconnect fee
Called on 1/21/to cancel service Rise purchased JAB and my bill increased when I was promised my bill would stay locked in Representative said Rise would do nothing for me and I notified him my specific intentions were to cancel the account if my rates increased The rep told me that Rise would not work with me on my previous promises made by the company they purchased I again told him I wanted to cancel
My internet was turned off on 1/22/ Yet, I received a bill on 2/23/for service I did not use and for a service I cancelled
I have been without any internet service at all since June at my house YET I have have been charged for itI have called them numerous times and have been told they would fix the problemThey have notI called on 08/17/to cancel service and get a full refund of all the money drafted from my checking since June and they refused and offered only $per month back dated since thenThey have taken my money for NO service
Nothing but liars and crooksThey rope you into a year contract with the promised 20mbps speeds, which you MIGHT get 10mbps for the first few months, then throttle your connection WAY down to no more than 5mbpsI have never, not once got 20mbpsService reps will tell you to restart your router and POE adapter every time you contact them about the issueThen they will say they have escalated your case to a higher tech and you should expect to receive a call from them explaining the situationThey won't contact you after thatThey have given the same run around to almost everyone in our neighborhoodThis is a horrific company and treat their customers as if it is a burden for them to provide the product you pay forEven if Rise seems like the better option in your area, I guarantee you it is notThey delete any comments on social media confronting them about their serviceDon't walk away, RUN away
Rise Broadband has got to be one of the worst internet providersI have had their service for months and I am constantly calling to say I am not getting what I pay for and what I pay for is mbps at a monthly rate of $Let say this I have never got the mbps Im lucky if I get one or two but I still pay them every monthWhen I call to complain I get the run around
First I was told it was my router, so I buy a new router and after a month they shut me down saying my router had become an access pointSo the only solution was to rent their router at $a monthThis still did not resolve the speed problemFor months we are constantly having to reset itOur nightly programming is "buffering" This is what we watch 90% of the timeSo they sent a tech out once and the other time he just called and upgraded me to mbps I thought for sure I would at least see by doing thatBut hers the catch he never told me that by upgrading from the to the that I would lose my u
I was contacted on June 23rd, to be informed of an update I needed to have made to my equipment, at which time I told the gentleman I was moving soon and would not be needing the update He wished us well and we hung up On July 26th, 2017, I received a call from a girl who said the technician isn't going to make it to your home today for the update and when can I reschedule? I was set back because there was no appointment made in the previous call, which made me think that either #- the first gentleman made an appointment anyway, or #- this girl just flat out lied to rope me into updating the equipment I told her of the previous call and that we are moving, which she transferred me to the service department to cancel our service During that call, I was told there would be a $cancellation fee because I'm in a year contract, and if we switched to our new home, the year contract would start over After discussing it with our landlord, she made it very clear she d
Service was terribleCalled to get it resolved because it kept getting worse spoke with a custom service rep did a speed test on Internet and it was slow asked us to unplug the router and check again got even slower custom service rep told us the problem was we were to far from the nearest tower and that there was nothing they could do to make it fast that we could terminate service at no cost transferred us to the billing department I believe and told them we wanted to cancel service the guy was very rude and told us there was no problem on there end and to terminate we need to pay a dollar fee after the lady told us we would not have too !!!! I told him I'm not paying for a service that doesn't work and he said it works doesn't it very rudely! The service is so slow the lady was apologizing for it I don't feel we should have to pay a discount fee when they admitted on the phone it was there fault
The web advertised monthly fee was $The tech who installed the system verified that would be the price for monthsI received a bill from the company for $plus for fees and taxesWhen I called the company I was informed that the fee really was only $but there was an additional monthly charge of $for the dish on the roof This was not the advertised situation Their advertising is deceptive and incomplete
On 4/4/my wife set up autopay with Rise Broadband to have our monthly service charges automatically withdrawn from our bank accountI received an email confirmation from Rise that same day informing me of autopay setupThere was no mention of a past due amountApproximately weeks later I received a monthly statement from RiseIt did inform me of a past due amount of $and current charges equaled a total of Statement says this total is “due via autopay” and that “auto-bank payment will be made on 05/02/18”BUT Rise then shut off our internet service on 4/or 4/due to the unpaid balance, even though we have a statement in writing saying they would automatically withdraw payment on 5/
I called Rise on 4/made the payment over the phone, and was told our internet service would be back on within minutesRise charged a $reconnect fee
Service was never reconnected
On 4/I called Rise technical support, they were unable to reestablish a conn
Signed up for internet service, did not tell me there were data limits
Received notification days into the plan we were close to maxing our our monthly planCalled to see if there was a bigger planThey informed based on the usage they did not have a plan for my familyThey did not offer a usable solution so I changed to a different provider that had unlimited planNow they want to slap me with a early term fee of $220?The sales rep told us if we canceled within 30!days there would be no penaltyOn top of the service was terribleHalf the devices were unable to connectI would like the early term fee waived since that can not accommodate me for service
In December 2015, my service became a lot slower than it had been, however, I called off and on to determine if it was a network issue or something with my direct equipment By February/March 2016, my internet service became less than desirable The service was worse than what dial up was or is My children could no longer stream Netflix, Youtube would buffer most of the time and it would literally take four to hours to watch a two hour movie However, more importantly, I am a full-time college student in a rural area that highly depends on the internet for my online classes
I made several calls to Rise Broadband and became acquainted with Supervisor *** in the Loveland, CO office After about a month of making regular phone calls to Rise Broadband to complain about my service, it was obvious that nobody really knew what was going on with my internet problems I was told that they could not detect any internet problems in my area The next time I called, a Technician wo
I have contacted them multiple times about loss of Internet signal I was told about months ago that they were going to upgradeupgrade the tower It has not been done yet Under contract, I am supposed to receive 3-Mbps but the majority of the time I get less than 2MBpsSometimes I get about 0.24MBps I call tech support and It may get fixed for a month and then it reverts backI am very frustrated that the company can not get it fixed so that it stays consistent
June 15, Started calling Rise Broadband shortly after am as the internet went down AGAIN Put on hold every time I called from to minutes Finally at 9:pm talked to a Tim (?) explained the past and present issues after a minute conversation he said out tp link box was not connecting I told him this will be the 4th one replaced and tried to explain that the little box was down in the basement and the computer was upstairs He insisted that I had to unplug the laptop and plug it directly into the blue cable When trying to explain I need someone out ASAP as the service is unreliable he said Tuesday they would come I asked for a Manager to call me back and he repeated all the managers are handling other calls and had no clue when anyone will call me back No one ever did call me back Asked for CEO MrJack K**'s email or phone and he could not provide me with any direct contact MrK** needs to know how horrible they treat their customers, how you wait to
After a power outage, I began to receive data overage charges In one instance Rise claimed that I had used 150+ GB of data in two days when I have never used more than 360GB in a month prior On top of that, nobody was even in my house for one of those days After dealing with rude customer service agents for several weeks and paying multiple overage charges that I am certain were false, I decided to cancel my service I paid the $200+ dollar early termination fee as well as all charges due The technician that came to retrieve the equipment heard our story and agreed that there was no way that we could have used that much data That being said, I was satisfied to just terminate my service and move on I changed service to *** and according to them, my data usage has returned to the ~300-350GB per month range Now, over a month later I received ANOTHER bill from Rise for more data overages It seems clear to me that the issues were with Rise Broadband and not
In September 2016, I called Rise Broadband to ask if they had security systems and learned that they did not A representative then described an offer that included a lower monthly bill I listened, and understood it to be an offer, not a contract I did not agree to enter into a contract
In November I unexpectedly received a router I called Rise Broadband to learn why I received the router and found out that they consider me to be under contract for years despite the fact that I never signed anything I found out I was leasing the router, as part of my new contract I told them I don't need a router, and I was surprised that they considered my phone conversation from September to be a "verbal contract" and said that the would charge me $if I broke their "contract" They said that they reserved the right to raise the price during the course of the year contract Because I never received a written document, I have no idea what the terms of the contract ar
Have increased our services to a Preferred Customer which promises up to 10mb speed on Tuesday, May 17, 2016, and can use the increased speed Have repeatedly done speed test and still have services as Economy customer which is a step down from the Preferred Customer, with our download speed only reaching Mbps I call their Service Center for internet Troubleshooting and get conflicting reports, one saying issues to the tower and another saying issues in the way our account was set up, noting nothing about the tower I am paying now for Preferred Customer with some added charges but still am getting the speed of the Economy Customer!!!! I would like for them to guarantee a fix time and pro rate our bill until this is resolved!!! They promise services for 10mb and do not fulfill their promise!!!!!
We originally worked with *** who merged with *** *** and then became Rise BroadbandThey were providing Domain hosting for our webpage Under Rise Broadband they allowed our domain names to expire even though they were prepaid a year in advance for domain name registration service and the service had always been on autorenewal, they claimed it was changed to not autorenew yes, it was by them! We went with another company to repurchase our domain names, but were still charged for domain name services they were not providing nor could they have been in any way because the name was registered through a different company after they allowed them to expire this was done in 10/2016, and we had prepaid for months in 8/so we want refunded for the services prepaid for but not provided for months worth We were still hosting our website on their server and had the domain name point to that location They had their server crash and it was down for several days, eve
WORST INTERNET EVER! I've tried to talk to billing for monthsEach time it's a few hours waitNo one EVER answers and I haven't had internet services for monthsI can't cancel or talk to anyoneSeems like a total scam to meI was told by tech support that "that's just the way it is." I don't know how to to not pay for nothing without going to collectionsThis is so unfair!! I guess the next step is the FCC
Rise Broadband is trying to charge me for a month and a half of service, after the service was disconnectedI travel and had my wallet stolen, and was out of the countryI had the service on autoplay, and when I canceled the service the auto pay stopped of courseThey then cut off my service, and told me that I had to pay for a month and a half after the service was disconnectedThey had no way to prorate the bill, and their policy was to keep charging customersThis is theftThey may be a company, but they are still stealing from their customers
I contacted Rise Broadband on 10/02/at 02:30pm CST and the call lasted minutes to include a hold time while waiting for a representative in the billing department I was inquiring about canceling my services I asked the woman since my service was prepaid until 10/26/2017, would I receive a prorated amout refunded back to me for the days that were not used She advised me that YES, I would in fact receive a prorated refund I also asked her if our conversation was recorded for documentation purposes and she said yes I called Rise Broadband back on 10/04/to go forward with the cancellation because I had a new provider install service on this date AND paid for the new service When I spoke to *** *** with the cancellation department, he advised me that I would NOT be receiving a refund and that the woman I spoke with two days prior had given me misinformation I asked to speak with someone in the billing department and *** *** advised me that he was