Tower is constantlying down having problemsWe rarely have working internetI'm fed up with calling in to see why we have no internetOr slow internet we pay for down we have never received anywhere close to that we are lucky to get down is pushing it we were finally sent a new router it is slower than the old routerRise does not care they are not the fastest internet my phone is fast they are notThey breached the contract repeatedly and do nothing for your time without working internet serviceSitting on the phone for minutes every time you callI want to end this relationship they are the worst internet service in America! It is down more than it works!
Cancelled service with Rise Broadband after years with them Put up with slow internet speeds, several tech visits where we were told “that that is the best we’ll ever get”Finally decided we were done and cancelled our service Were told we would be charged a termination fee due toyragreement We NEVER signed or agreed to any yr agreement Would not have because of our growing frustration with their service! Asked for a manager....no call I called a couple of days later saying I wanted to settle our account and what was showing as due Was told $was owing Asked them about the termination fee and was told there was no fee charged Paid the $by credit card and once again verified that there was no fee....told there was not Then weeks later I find a $charge on my credit card!!!! I emailed them a complaint explaining all our issues, complaints and requesting that charge be refunded By the way, you have to wait at least min on hold before e
advertisement over the phone when setting up the internet serviceWe specifically requested a month to month account as in our area internet is difficult The cost of service was $per month with no early terminationAfter three months of statements of over $per month we called and cancelled We are now being billed a $early termination fee We never signed anything stating we wanted a two year contract We have made multiple calls to have this resolved
We have an unlimited plan with Rise Broadband and when the contract termed they were charging us for the data and the bill tripled After a couple of months we noticed what was going on (we were on direct pay) I called and they let me know that they no longer do unlimited No one made us aware of this and so I cancelled my service with them and paid in full on the account We are now a couple of months down the road and I receive a call from a collection agency stating that I am in collections for a $dollar charge with Rise Broadband They charged me for the next monthly fee but I had already cancelled and paid the account off
I am writing to request that this account is shown as legally in dispute and this should be reflected on any credit reporting The amount in dispute is the Early Termination Fee of $that was charged to my account on February 14, and any subsequent charges after that dateI am disputing this as I was no longer under contract and an Early Termination Fee should not apply I called in October to see why the bill was so highI was advised at that time that my usage was supposedly higher than the plan allowed During this call I was talked through changing the password and resetting it to make sure that someone else was not using our Wi-Fi.The following month I called again because nothing had changed and all devices had been removed off the internet and it was still showing overageI did not believe that our has been billed correctly for the past few monthsI called in January to review why it was still so high if we were barely using the services and ev
Rise Broadband provides consumer internet service My service went out on July 8th, I called to schedule an appointment around July The appointment was made for a week or so later The company called on the day of the appointment and cancelled The next appointment available was weeks later I cancelled the service since the next appointment was so much later Rise Broadband continued to bill my credit card under a "auto-payment" arrangement When I discovered this I called on September 25, they would cancel the service but give no refund for the months of payment with no service (July, August, September) The company has the ability to determine the data usage on this account since July 8th (which would be none), but refused to do so
I have terminated my service with Rise Broadband because they could not provide me with the Megabit speed that I was contracted forI was contracted for mbs per secondThe highest speed I ever received through Speed Test.net was 14mbsMost often, the sped test showed a speed of - mbsThey sent one of their technicians to my home to try and resolve this problemThis technician told me I would never be able to receive my contracted mbs, due to all of the trees in Eaton, CO, interfering with the satellites
Rise Broadband charged me a termination fee of $I am paying this termination fee under protest in order to maintain my good credit ratingI believe it to be very unfair that I have to uphold my end of the contract by paying this termination fee, but they do not have to uphold their end of the contract by providing me the speeds the told me I could get when I agreed to my contract
I have made many phone calls to this company trying to work with them t
When I signed up for broadband service with this company it was advertised and I was told I would get a Roku device for signing up It was September when I signed up I have called several times to talk to supervisors and have been told they will take care of it and send it out I have yet to receive it
The Rise service was unavailable to me starting 9/24/Reason stated was "tower equipment difficulties"I use the internet for business and after repeated calls asking for a repair time frame, tech support did not respond to meOn 9/I had enough and switched to ComcastI called the corp office in Loveland CO to let them know, was instructed to leave a message and my call was returned the next dayThe caller said he wasn't able to cancel my service and to call another numberSounds arrogant when a corp representative can't respond to an aggrieved consumerI called several times attempting to call to formally register my departure but was left on hold minutes plus each time and finally hung upToday was the last strawI spoke to a Jolani and explained my situationShe admitted that the "Retention" department had a slow response time and if I didn't mind she would place me on a "brief" hold while she personally would communicate to that department and then transfer me to them Thirty minutes later, I hung upHere's the issueThey keep mailing me bills even though my last day of use was 9/23/This is harassment and as a first step I decided to communicate with youBut after I saw you gave them an A+ rating despite the avalanche of bad reviews I figure the Revdex.com is a toothless dog
My internet service in the Argenta IL area since rise broadband took over tbroadband is terrible Speeds are well below what they advertise In fact I had to send this review via my cell phone hot spotI have contacted tech support several times and they have been to my site times It was finally concluded after replacing my equipment that it is a issue with their equipment on the tower This has been weeks ago and it is still not resolved I have contacted them and they have no idea when the issue will be fixed In the mean time my internet cost have increased over 40%
Negative experience, service was very on again - off again with no credit for time there was no connectionWhile payment is in advance of service there is no refund upon cancellation
On December 15, I started a new internet service with Mountain Broadband (***)On the same day I called Rise Broadband (***) at 1:03pm (call lasting minutes) to cancel my Rise Broadband serviceI told Rise Broadband I switched to another internet company and need to cancel service as of today
The lady on the phone said she was sorry to see me go and asked whyI said I was with Wispertel since the beginning (their 34th customer) and had unlimited downloadsRise Broadband (purchased Wispertel through SkyBeam) and switched me to 200gb downloads even after SkyBeam promised no changes after the saleBut when I complained, they promised to upgrade me to 350gb downloadsHowever, a month later they downgraded me to 150gb, but kept sending me billsOne at 200gb and another at 150gb
I further added that (shortly after the purchase of SkyBeam) and my now 150gb complaint, they offered to upgrade me to a faster service with at least 350gb downloadtech
Was previously a INTERNET AMERICA customer when it was purchased by RISE BROADBANDI was grandfathered in with unlimited internet data usage when the transition of the new company occurredRecently Rise Broadband could not fix an technical problem with my residential service and created a whole new account to get it working due to an admitted error on their partBy doing so, this un-grandfathered me thereby limiting my internet use to 10GB / monthThis change was not authorized by me and now RISE is saying once an old account has been removed you are no longer grandfatheredThe old account was removed solely on behalf of RISE and to no knowledge on my behalfThey are reusing to restore my account with my previously unlimited dataRISE does have many call notes and dates and times of contact as do I
I have used rise broadband as my internet provider for three years and in the last year and half I have had hours and days without any internet Every time I lose internet I contact rise broad and I'm put on hold or they tell me they can't fix the problem remotely So I schedule a tech to come out and look at it and he adjusts a few things and my internet returns for a few weeks and then I go through the whole process over again Today has been the worst I haven't had internet all day and I can't get past being placed on hold when I try to contact them
Do not use rise broadband internet servicesWe had horrific service and then when we moved to a city they do not provide service they are still charging me a $fee for cancelling early
They do not care about their customer in any wayI own a company and would never treat my customers so poorly!!!
when I called to start my service the lady I spoke with told me because of a promotion deal I wouldnt have to pay for the equipmentso I asked her how much I had to pay that day for services and she said nothingi then repeated nothing for the serviceand she responded saying yes the first month you dont pay anythingafter installation the guy asked me how I wanted to paySo obviously I was dumbfounded and confused and he told me I had days to pay my first billSo they lady I spoke with totally misrepresented everything I am super upset and would advise against start with this companythey are scam artistas soon as my contract is up I will definitely fine a different internet/phone company
I received a Rise Broadband advertising and inquired about service, was scheduled a installation date which to my records was June I have a bank statement with a electronic check date of transaction The installation techs kept telling me what a good location my house was in and would get a very good signal because of the close and unobstructed view to the transmission tower Within days the service was down and I called to get service and restoration days late service tech came and attached computer to restore service, no explanation of outage We had constant problems with connection issues within our house and after several calls to tech support they tried to change frequencies which didn't resolve anything I asked about a better router because of the cheap appearance and was told that is the only one available but if I wanted to buy one for about $from Best Buy they could not guarantee a better signal in my house because of unknown reception with the tran
Rise Broadband has repeatedly provided inadequate or no internet service We were told at one point that someone would be out to upgrade our service only to learn that the wrong equipment was installed This meant we had to have additional service calls to remedy their problem We had no internet for days Since this last service call, we have been repeatedly dropped and/or received incredibly slow service Once again, I had to place a service call and must be available sometime between 8-12am tomorrow morning
As you might imagine, trying to get Rise to deliver adequate Internet service, requires an inordinate amount of my time I'm often put on hold for more than minutes before a technician answers the call, not to mention the amount of time waiting for a technician to arrive onsite and try to find and fix the problem
We have been a customer of this company for 8+ years,(previously Skybeam)The service was ok for the first few years and has consistently went down hill ever sinceWe recently moved months ago and transferred our service to the new location out of convenience of paying a new company to install Our service got even worse than it was before and we didn't even feel that was possibleWe are constantly dropped or go days without even being able to connectWhen we can connect it stays in a loading state 40% of the timeThis month (January 2018), we have barely had any service at all and have been using our hotspots in order to connectI called several times to discuss my account and get credited for the service we were not receivingAfter numerous calls and cold transfers I decided to cancel the accountThis is when they said we would be charged with a cancelation fee! WHAT?! We were never in a contract and never authorized them to put us in oneHow is this even possible? I really feel that they cannot keep customers so they backdoor them with this " contract" in order to keep them afloat in this area What ever they try to sell you- Don't fall for it, we did for solong and have finally are leaving like we should have a very long time ago
When I was ready to switch providers from *** ***, we were aware that we may be moving within a few monthsWe needed the internet for schooling thoughThat is around the time I received different offers in the mail between Rise Broadband & *** ***Both offering the option to not sign a contractAfter discussing it with my husband we decided we would sign with Rise Broadband because there was the option of NO CONTRACT & More "freebies" offeredFree installation, $35/month, an apple roku & NO CONTRACT REQUIREDI called, received a email confirmation of my order, the tech came, did not explain anythingJust installed & made a mess of my wall/carpet, had me sign and then leftI received a receiptI was NOT told that by accepting these freebies, that I would be entered into a year contract otherwise I would have NEVER SIGNED WITH RISE BROADBANDWhen I called to cancel in the first weeks of March, I was understandably VERY surprised to learn that I was stuck in a year contract & that it would cost me $to cancelI was/am extremely upset, considering I never was told that I would be signing a year contractI spoke with a manager that was VERY hard to understandHe gave me the same spiel repeatedly & said he would see what he could do & then call me backWhen he called back, he left a message explaining that there would be nothing he could do for me since I "should have realized that I was signing on for years when they sent me my RECEIPT of servicesAnd accepted the "free installation, $35/mo, free apple roku- that I never received, & free equipment- which I am actually renting & isn't free." So there would be "nothing he could do for me & couldn't waive the fee due to me not realizing it from the EMAILED RECEIPT (you know where it's glaringly obvious when it only says $mbps-yr) & cancelling it within days." I then had to call back a few days later to figure out how to send back my equipment so I wouldn't get charged for thoseThe woman gave me the email address to send my dispute toWhich I feel is also very unprofessional to have to email back & forth with someone over a disputeemailed them on March 22nd anywaysBy April 14th I had to call them back, againBecause I had not received a responseI was then on hold for about minutes before FINALLY getting another supervisor who stated the same exact thing as the supervisors beforeBut in a very rude & unprofessional mannerWhich understandably got me heated with her snarky commentsShe basically was calling me liar asking what email address I was given, she was confused why I was told to email them, that they wouldn't be able to help me either way (which is where I pointed out that they need to tell their employees to stop misinforming people if their emails weren't going to be answered and their disputes wouldn't be settled.) She said all of their emails were always answered diligently, another lieI feel like their product was wrongly represented, has bad business ethics, HORRIBLE customer service since even before my dispute, they are fraudulent & they worked it in a way to get uninformed consent
Tower is constantlying down having problemsWe rarely have working internetI'm fed up with calling in to see why we have no internetOr slow internet we pay for down we have never received anywhere close to that we are lucky to get down is pushing it we were finally sent a new router it is slower than the old routerRise does not care they are not the fastest internet my phone is fast they are notThey breached the contract repeatedly and do nothing for your time without working internet serviceSitting on the phone for minutes every time you callI want to end this relationship they are the worst internet service in America! It is down more than it works!
Cancelled service with Rise Broadband after years with them Put up with slow internet speeds, several tech visits where we were told “that that is the best we’ll ever get”Finally decided we were done and cancelled our service Were told we would be charged a termination fee due toyragreement We NEVER signed or agreed to any yr agreement Would not have because of our growing frustration with their service! Asked for a manager....no call I called a couple of days later saying I wanted to settle our account and what was showing as due Was told $was owing Asked them about the termination fee and was told there was no fee charged Paid the $by credit card and once again verified that there was no fee....told there was not Then weeks later I find a $charge on my credit card!!!! I emailed them a complaint explaining all our issues, complaints and requesting that charge be refunded By the way, you have to wait at least min on hold before e
advertisement over the phone when setting up the internet serviceWe specifically requested a month to month account as in our area internet is difficult The cost of service was $per month with no early terminationAfter three months of statements of over $per month we called and cancelled We are now being billed a $early termination fee We never signed anything stating we wanted a two year contract We have made multiple calls to have this resolved
We have an unlimited plan with Rise Broadband and when the contract termed they were charging us for the data and the bill tripled After a couple of months we noticed what was going on (we were on direct pay) I called and they let me know that they no longer do unlimited No one made us aware of this and so I cancelled my service with them and paid in full on the account We are now a couple of months down the road and I receive a call from a collection agency stating that I am in collections for a $dollar charge with Rise Broadband They charged me for the next monthly fee but I had already cancelled and paid the account off
I am writing to request that this account is shown as legally in dispute and this should be reflected on any credit reporting The amount in dispute is the Early Termination Fee of $that was charged to my account on February 14, and any subsequent charges after that dateI am disputing this as I was no longer under contract and an Early Termination Fee should not apply I called in October to see why the bill was so highI was advised at that time that my usage was supposedly higher than the plan allowed During this call I was talked through changing the password and resetting it to make sure that someone else was not using our Wi-Fi.The following month I called again because nothing had changed and all devices had been removed off the internet and it was still showing overageI did not believe that our has been billed correctly for the past few monthsI called in January to review why it was still so high if we were barely using the services and ev
Rise Broadband provides consumer internet service My service went out on July 8th, I called to schedule an appointment around July The appointment was made for a week or so later The company called on the day of the appointment and cancelled The next appointment available was weeks later I cancelled the service since the next appointment was so much later Rise Broadband continued to bill my credit card under a "auto-payment" arrangement When I discovered this I called on September 25, they would cancel the service but give no refund for the months of payment with no service (July, August, September) The company has the ability to determine the data usage on this account since July 8th (which would be none), but refused to do so
I have terminated my service with Rise Broadband because they could not provide me with the Megabit speed that I was contracted forI was contracted for mbs per secondThe highest speed I ever received through Speed Test.net was 14mbsMost often, the sped test showed a speed of - mbsThey sent one of their technicians to my home to try and resolve this problemThis technician told me I would never be able to receive my contracted mbs, due to all of the trees in Eaton, CO, interfering with the satellites
Rise Broadband charged me a termination fee of $I am paying this termination fee under protest in order to maintain my good credit ratingI believe it to be very unfair that I have to uphold my end of the contract by paying this termination fee, but they do not have to uphold their end of the contract by providing me the speeds the told me I could get when I agreed to my contract
I have made many phone calls to this company trying to work with them t
When I signed up for broadband service with this company it was advertised and I was told I would get a Roku device for signing up It was September when I signed up I have called several times to talk to supervisors and have been told they will take care of it and send it out I have yet to receive it
The Rise service was unavailable to me starting 9/24/Reason stated was "tower equipment difficulties"I use the internet for business and after repeated calls asking for a repair time frame, tech support did not respond to meOn 9/I had enough and switched to ComcastI called the corp office in Loveland CO to let them know, was instructed to leave a message and my call was returned the next dayThe caller said he wasn't able to cancel my service and to call another numberSounds arrogant when a corp representative can't respond to an aggrieved consumerI called several times attempting to call to formally register my departure but was left on hold minutes plus each time and finally hung upToday was the last strawI spoke to a Jolani and explained my situationShe admitted that the "Retention" department had a slow response time and if I didn't mind she would place me on a "brief" hold while she personally would communicate to that department and then transfer me to them Thirty minutes later, I hung upHere's the issueThey keep mailing me bills even though my last day of use was 9/23/This is harassment and as a first step I decided to communicate with youBut after I saw you gave them an A+ rating despite the avalanche of bad reviews I figure the Revdex.com is a toothless dog
My internet service in the Argenta IL area since rise broadband took over tbroadband is terrible Speeds are well below what they advertise In fact I had to send this review via my cell phone hot spotI have contacted tech support several times and they have been to my site times It was finally concluded after replacing my equipment that it is a issue with their equipment on the tower This has been weeks ago and it is still not resolved I have contacted them and they have no idea when the issue will be fixed In the mean time my internet cost have increased over 40%
Negative experience, service was very on again - off again with no credit for time there was no connectionWhile payment is in advance of service there is no refund upon cancellation
On December 15, I started a new internet service with Mountain Broadband (***)On the same day I called Rise Broadband (***) at 1:03pm (call lasting minutes) to cancel my Rise Broadband serviceI told Rise Broadband I switched to another internet company and need to cancel service as of today
The lady on the phone said she was sorry to see me go and asked whyI said I was with Wispertel since the beginning (their 34th customer) and had unlimited downloadsRise Broadband (purchased Wispertel through SkyBeam) and switched me to 200gb downloads even after SkyBeam promised no changes after the saleBut when I complained, they promised to upgrade me to 350gb downloadsHowever, a month later they downgraded me to 150gb, but kept sending me billsOne at 200gb and another at 150gb
I further added that (shortly after the purchase of SkyBeam) and my now 150gb complaint, they offered to upgrade me to a faster service with at least 350gb downloadtech
Was previously a INTERNET AMERICA customer when it was purchased by RISE BROADBANDI was grandfathered in with unlimited internet data usage when the transition of the new company occurredRecently Rise Broadband could not fix an technical problem with my residential service and created a whole new account to get it working due to an admitted error on their partBy doing so, this un-grandfathered me thereby limiting my internet use to 10GB / monthThis change was not authorized by me and now RISE is saying once an old account has been removed you are no longer grandfatheredThe old account was removed solely on behalf of RISE and to no knowledge on my behalfThey are reusing to restore my account with my previously unlimited dataRISE does have many call notes and dates and times of contact as do I
I have used rise broadband as my internet provider for three years and in the last year and half I have had hours and days without any internet Every time I lose internet I contact rise broad and I'm put on hold or they tell me they can't fix the problem remotely So I schedule a tech to come out and look at it and he adjusts a few things and my internet returns for a few weeks and then I go through the whole process over again Today has been the worst I haven't had internet all day and I can't get past being placed on hold when I try to contact them
Do not use rise broadband internet servicesWe had horrific service and then when we moved to a city they do not provide service they are still charging me a $fee for cancelling early
They do not care about their customer in any wayI own a company and would never treat my customers so poorly!!!
when I called to start my service the lady I spoke with told me because of a promotion deal I wouldnt have to pay for the equipmentso I asked her how much I had to pay that day for services and she said nothingi then repeated nothing for the serviceand she responded saying yes the first month you dont pay anythingafter installation the guy asked me how I wanted to paySo obviously I was dumbfounded and confused and he told me I had days to pay my first billSo they lady I spoke with totally misrepresented everything I am super upset and would advise against start with this companythey are scam artistas soon as my contract is up I will definitely fine a different internet/phone company
I received a Rise Broadband advertising and inquired about service, was scheduled a installation date which to my records was June I have a bank statement with a electronic check date of transaction The installation techs kept telling me what a good location my house was in and would get a very good signal because of the close and unobstructed view to the transmission tower Within days the service was down and I called to get service and restoration days late service tech came and attached computer to restore service, no explanation of outage We had constant problems with connection issues within our house and after several calls to tech support they tried to change frequencies which didn't resolve anything I asked about a better router because of the cheap appearance and was told that is the only one available but if I wanted to buy one for about $from Best Buy they could not guarantee a better signal in my house because of unknown reception with the tran
Rise Broadband has repeatedly provided inadequate or no internet service We were told at one point that someone would be out to upgrade our service only to learn that the wrong equipment was installed This meant we had to have additional service calls to remedy their problem We had no internet for days Since this last service call, we have been repeatedly dropped and/or received incredibly slow service Once again, I had to place a service call and must be available sometime between 8-12am tomorrow morning
As you might imagine, trying to get Rise to deliver adequate Internet service, requires an inordinate amount of my time I'm often put on hold for more than minutes before a technician answers the call, not to mention the amount of time waiting for a technician to arrive onsite and try to find and fix the problem
We have been a customer of this company for 8+ years,(previously Skybeam)The service was ok for the first few years and has consistently went down hill ever sinceWe recently moved months ago and transferred our service to the new location out of convenience of paying a new company to install Our service got even worse than it was before and we didn't even feel that was possibleWe are constantly dropped or go days without even being able to connectWhen we can connect it stays in a loading state 40% of the timeThis month (January 2018), we have barely had any service at all and have been using our hotspots in order to connectI called several times to discuss my account and get credited for the service we were not receivingAfter numerous calls and cold transfers I decided to cancel the accountThis is when they said we would be charged with a cancelation fee! WHAT?! We were never in a contract and never authorized them to put us in oneHow is this even possible? I really feel that they cannot keep customers so they backdoor them with this " contract" in order to keep them afloat in this area What ever they try to sell you- Don't fall for it, we did for solong and have finally are leaving like we should have a very long time ago
When I was ready to switch providers from *** ***, we were aware that we may be moving within a few monthsWe needed the internet for schooling thoughThat is around the time I received different offers in the mail between Rise Broadband & *** ***Both offering the option to not sign a contractAfter discussing it with my husband we decided we would sign with Rise Broadband because there was the option of NO CONTRACT & More "freebies" offeredFree installation, $35/month, an apple roku & NO CONTRACT REQUIREDI called, received a email confirmation of my order, the tech came, did not explain anythingJust installed & made a mess of my wall/carpet, had me sign and then leftI received a receiptI was NOT told that by accepting these freebies, that I would be entered into a year contract otherwise I would have NEVER SIGNED WITH RISE BROADBANDWhen I called to cancel in the first weeks of March, I was understandably VERY surprised to learn that I was stuck in a year contract & that it would cost me $to cancelI was/am extremely upset, considering I never was told that I would be signing a year contractI spoke with a manager that was VERY hard to understandHe gave me the same spiel repeatedly & said he would see what he could do & then call me backWhen he called back, he left a message explaining that there would be nothing he could do for me since I "should have realized that I was signing on for years when they sent me my RECEIPT of servicesAnd accepted the "free installation, $35/mo, free apple roku- that I never received, & free equipment- which I am actually renting & isn't free." So there would be "nothing he could do for me & couldn't waive the fee due to me not realizing it from the EMAILED RECEIPT (you know where it's glaringly obvious when it only says $mbps-yr) & cancelling it within days." I then had to call back a few days later to figure out how to send back my equipment so I wouldn't get charged for thoseThe woman gave me the email address to send my dispute toWhich I feel is also very unprofessional to have to email back & forth with someone over a disputeemailed them on March 22nd anywaysBy April 14th I had to call them back, againBecause I had not received a responseI was then on hold for about minutes before FINALLY getting another supervisor who stated the same exact thing as the supervisors beforeBut in a very rude & unprofessional mannerWhich understandably got me heated with her snarky commentsShe basically was calling me liar asking what email address I was given, she was confused why I was told to email them, that they wouldn't be able to help me either way (which is where I pointed out that they need to tell their employees to stop misinforming people if their emails weren't going to be answered and their disputes wouldn't be settled.) She said all of their emails were always answered diligently, another lieI feel like their product was wrongly represented, has bad business ethics, HORRIBLE customer service since even before my dispute, they are fraudulent & they worked it in a way to get uninformed consent