I called June to ask about slow internet I was told by *** that she had reset the roof dish twice and the speed got a little better but still not great She said she would have a tier two person contact me No one called me so I called again on June First I spoke with *** who said she was fixing some stuff Speed did not improve She lost our connection, called back, and then lost me again No call back I called back and talked to *** He said there might be a problem with the tower and he was going to put me on hold Twenty-eight minutes later the phone disconnected and he did not call back Tried to live chat with *** and she told me I needed to call in I told her I had spent two and a half hours already trying to call in and I needed a manager I was told I would have to call in to get a manager Very poor customer service Why am I paying for internet when I can't get it properly and they can't or won't fix their problems
when we got Rise on moving into the Johnstown area it was the best service we could get, due to no cableWe started with basic rate but in a could of months it seemed slowThe cosaid could increase the rate with a higher cost and we reluctantly decided to increase the cost and rate, but now and off and on for months we have buffering issues with NetflixI am on hold with them now for minutes for customer serviceI have tested our speed with their and Speakeasy and range from upload of mb/s to 76.1, but usually rateWhen you try to find the download speed on your account, I can not find it obviouslyWe do our bill electronically and the bills do not say what to expectI am rather displeased with their internet service
Buyer beware! We paid for the 15mbps planOf course, their verbiage says that you pay for speeds "up to 15mbps" (or whatever speed your plan has)My experience is that I RARELY hit that speed I was paying forI probably could have saved money by choosing a "up to 6mbps" planI did dozens of speed tests while I was with Rise, and the results weren't exactly stellarOf the speed tests I actually recorded from Jan - Aug 2017, the average speed was 8mbps, with speeds that were less than 3mbps, more in the 5-range, and a few good days in the 13-rangeI had to call them many times due to completely intolerable performance and their techs would come out and check thingsMost times, they would end up moving my connection to another tower that was less crowdedBut, over time, that tower would become overcrowded and performance would again sufferThe techs were always friendly and professional, so I never had a problem with themBut, the fact that I had to keep calling and having things "fixed" temporarily got old really quickIt finally got to the point where I didn't even get any calls back or follow-up, as promised on the phone, when I was experiencing slownessTowards the end, even getting through to someone at customer service was all but impossibleI was annoyed when I waited on hold for minutes, and then just plain angry when my wife waited on hold at other times for minutes and then for MINUTES! It seems that good customer service just isn't high on their listSo, if you want to pay top dollar for slow, inconsistent service, bad customer service and, of course, unbelievable "data limits" of 250GB or 350GB that you'll most likely end up going over each month and then paying more money each time you surpass those limits, feel freeBut, I'm outUnfortunately, I don't have many options where I live, but this will definitely no longer be one of them for me
I have with Rise Broadband for about a monthI have had to call about internet being down or in/out none stop since I got serviceThe first time the tech came out he stated that he did not want to move the dish as it would add more holes to my roof, so instead he replaced my equipment inside which was brand new from weeks ago I have more trouble and literally no service since thenI have called and despite having to be on hold for over an hour and the call end, then calling again and being on hold for over minutes I am told, there is an issue but no ETA on when this will be fixedThey did offer a $dollar discount but that doesn't cover the issue of not having internetI feel they knew there were issues with this tower form the start, since the first time I called the rep stated I was not the only one calling with complaints
Terrible serviceMbps with a low data capHave to stream video at lower quality, limit downloadsThese are unacceptable practicesThis company and companies with similar caps and slow speeds are keeping America's internet below that of third world countriesData caps are entirely unnecessary, and rise uses them to justify price gouging anyone that uses the internet for anything other than checking emailPrice is completely inconsistentI'm on a graveyard shift schedule and even late at night when there are no other people in the house using the speed and signal strength will randomly dropWe're lucky to get mbpsIt got so bad at one point I had to file a complaint with the FCC just for them to fix our speed
I too got sucked into the 2yrmeg offer This week alone the internet has gone down and the phone as well for a period of at least half hourevery dayToday I tried to call in and was put on hold for some minutes At the end I rang like you were getting in and then went dead Heretofore I would get help rather quickly and always they helped solve the problem Service seems to be going down hill
I'd recommend finding any other internet provider than Rise BroadbandThey have the absolute worst customer service in the industryTheir customer service associates are arrogant and rude and refuse to assist with any issues....which I GUARANTEE you will experienceThe service is terrible due to a complete lack of maintaining any infrastructure in their environmentRise Broadband is one of the worst companies you will ever make the mistake of dealing withBe warned!
This company is the worstFour years I have done business with them, and they were decent until this yearIn February I noticed that I was getting massive packet lossDidn't bother with it at the time because I traveled a lot during this time, and figured they would have it fixed when my travels slowed downCome May it was still bad, and I called it inGot the run around for a month of them blaming everything but their NetworkAfter getting fed up I diagnosed their Network with my years of IT experienceTold them exactly where the issue was (6th node into a trace route)They gave me the run around again until yesterdayWhere they informed me that the problem is my routerSo I connected directly to their antennaSame issue, 6th node dropping all the packetsTheir next excuse is I was trace routing the wrong ip addressSo I changed the IP to the one they wanted, and lo and beholdSame issue6th nodeNext excuse they blamed my computer for viruses and malwareWhen I humored them with scans and cleaning up my computer their next excuse was computer is too oldBought it last year for my birthdayAnd finally their last excuse is I live too far away and need to pack up and moveI will be cancelling service on Monday, because they refuse to fix the issues with their NetworkThey want to blame everything else but their shoddy nodes, and leave their customers to suffer because they have no other competition in my areaDO NOT USE THEIR SERVICE! THEY WILL SCREW YOU OVER!
I'm trying to cancel service but after first call they were supposed to cancel and send a tech to get equipment It never happened When I tried to call again they refused to do anything because they claimed I was not an authorized user(my husband set up the account) I explained that I was added the last time I called They instead kept transferring me to random departments (like tech support)I am the owner of my home and should have every right to cancel service and have them remove the equipment from my home
I called to establish a business account on/about 11/21/ I was quoted a price of $(odd change) for my total monthly charges for cable, internet and phone Since having the service, my monthly charges (total) have been nowhere near what was quoted, I was placed on auto billing w/*** (which I did not authorized) and the *** account was placed in my personal name vs business account That was not agreed to and at this point, I will plan to file fraud charges against to representative who took the call I have chat transcripts from Rise telling me my monthly charges for internet/phone are $including taxes and *** chat advising around $as wellI also have yet to receive one of the two $Visa debit cards promised in the call I have made a number of attempts to resolve with no assistance, Rise ***s me they are 3rd party and once the order is complete I have to complain to ***, although it was not *** that mislead me
I had called the day after install (9/14/16) and said my internet was not workingtheir tech helped me to reboot the router and regain serviceHowever, by the next morning it was fluctuating on and off with loss of signalmy wife and I are both busy so I did not call back until the 20th and reported the issuerise sent out a tech to my house who replaced a main part on the roof antennae on the 22ndThey refuse to credit me for the week because I did not call back immediately and notify themI did try to make several calls but was on hold longer than I could waitI find it to be deplorable service to treat a brand new customer in this manner
Thank you,
Rise broadband provides a decent internet, but there equipment leaves a lot to be desiredI was getting a good internet signal into the house, but a very poor wireless signalThere solution to me was to buy a new routerSo they tell you they provide a router, but it is a poor quality router that only out out speeds of mbps, on a good day, when it was used for wirelessI also had issues with my phone cutting in and out and no one had a solution except when it came to thatThe technician who came to the house said maybe the phone would work better since my internet was going through a different modemSo if you want a decent provider and are willing to shell out more money for a decent modem than this is the company for you
WE have had their service for over years nowWe had constant problems with outagesWe had several service techs come out and they said w needed to upgrade our service at a higher cost to get more reliable serviceWe did thisWe only have service about 50% of the timeWe call almost daily with outagesThey continue to charge for the monthly service even though our service is down for weeks at a time on a repeated basisThey are charging for service they are not providingIn my estimate they owe me at least 33% of the entire amount I have paid over the last three yearsMy service has worked days out of the last You call and leave your number and they never return your call
My internet service has been out for most of this past daysI have made numerous calls in an attempt to determine what the issue is and what the company is doing about itThe recorded message when calling in simply states I might be experiencing slow or no serviceI knew that before I calledWhen talking to tech support, they have no further informationI requested to speak to a supervisor and promised I would be contacted no later than yesterday evening and most likely within an hour or twoI have received no callWhen speaking to tech support, they seem to be prohibited to transferring calls to supervisory personnel as they will only refer to them for a call-backThe customer service is *** existentAt no time does the company attempt to update their customers as to the status of the alleged repairI wouldn't expect that on a short duration outage, but after one week, I feel they could offer some information
In the meantime, I am paying Rise for a service I do not
For the last or months I've been having issues with Rise BroadbandThe whole community where I live has called and complained several timesThe issue has not been fixed and we are having to continue to pay for services that aren't workingThey say the same thing every time you callThat they are working on the issueIt's been monthsThey are basically screwing people out of money.Before it was Rise Broadband, it was SkybeamI had no issues with themMy bill was around $a monthFor the last couple of months, my bills has been almost $I don't think it's right to continue to pay $a month and not get any service whatsoeverNot only do I use my phone for personal reasons I also use it for my business and if my wifi isn't working, my phone bill is going up as well.PLEASE HELP
I live in a rural area and my family has had internet service for years Over those years we have had different internet providers, each of them were bought out by one another internet company The last and current of these companies that is providing us internet service is Rise Broadband
The service provided with past companies prior to Rise Broadband was rather good The other companies were quick to respond to any problems, and always fixed any issues as they arose in a timely mannerIssues were few and far between Since Rise Broadband has taken over and provided us our current internet service, we have had nonstop constant internet failures, horrible service to say the least with little to no help taking care of the chronic problemsWe would call Rise Broadband when the internet was down which would be at least once or twice or more a week! When I would call Rise Broadband to tell them of the problems they would tell us they were working on the issue, and said they
This is absolutely the worst company I have ever dealt with After the company we had sold out to them we were calling very frequently to complain of slow or non existant service They would send a technician out but I never knew when they would get here sometimes they would call other times they would just show up They could never resolve the speed issues and although they compensated us a bit (they knocked $off of our bill one month) they never offered to reduce our rates For the last three months we had them it was the worse We put in several calls the technician finally told us something was interfering with the signal and he couldn't fix it No offer was made to find out where the interference was coming from By this time we were beyond tired of paying for substandard service and I told the tecj to just take the equipment we were not going to pay another dime to them After the equipment was gone we were still getting bills for monthly service I tried to call a few times and was put on hold, I didn't wait They finally called me and I explained the situation and thought that was the end of it I received another bill I thoughy that maybe it was sent out before I called I never heard from them again but received a call from a collection agency I called Rise again only to be told there was nothing they could do about it I am not happy with the service this company has provided or how they treat a costomer of several years I really do not understand how they can have a A+ rating I have not talked to any other Rise customers who are happy with their service
they told me that I would not go over my datathey lied to me in order to get into a contractThen said it will cost me $to get out of said contractI only have been in the contract days when I got a notice that I was going over my data usage
Rise Broadband is not just the worst ISP I have ever dealt with, they are the worst company I have done business withThey sell plans with speeds they can only meet at off hours (like 3AM) They oversubscribe to such an extent that I often get .12Mbs (or less) while they are selling me a 5Mbs planTech support is painful - its always the same thing....reboot my wireless router and then bypass it....and every single time the problem is on their end...in the end the problem is oversubscription at the towerNow their tech support is only available 6AM-8PM Mountain time on the weekendI end up with no usable internet connection and no one to provide any service!
I called June to ask about slow internet I was told by *** that she had reset the roof dish twice and the speed got a little better but still not great She said she would have a tier two person contact me No one called me so I called again on June First I spoke with *** who said she was fixing some stuff Speed did not improve She lost our connection, called back, and then lost me again No call back I called back and talked to *** He said there might be a problem with the tower and he was going to put me on hold Twenty-eight minutes later the phone disconnected and he did not call back Tried to live chat with *** and she told me I needed to call in I told her I had spent two and a half hours already trying to call in and I needed a manager I was told I would have to call in to get a manager Very poor customer service Why am I paying for internet when I can't get it properly and they can't or won't fix their problems
when we got Rise on moving into the Johnstown area it was the best service we could get, due to no cableWe started with basic rate but in a could of months it seemed slowThe cosaid could increase the rate with a higher cost and we reluctantly decided to increase the cost and rate, but now and off and on for months we have buffering issues with NetflixI am on hold with them now for minutes for customer serviceI have tested our speed with their and Speakeasy and range from upload of mb/s to 76.1, but usually rateWhen you try to find the download speed on your account, I can not find it obviouslyWe do our bill electronically and the bills do not say what to expectI am rather displeased with their internet service
I have been running m download speeds since july while paying for m
Buyer beware! We paid for the 15mbps planOf course, their verbiage says that you pay for speeds "up to 15mbps" (or whatever speed your plan has)My experience is that I RARELY hit that speed I was paying forI probably could have saved money by choosing a "up to 6mbps" planI did dozens of speed tests while I was with Rise, and the results weren't exactly stellarOf the speed tests I actually recorded from Jan - Aug 2017, the average speed was 8mbps, with speeds that were less than 3mbps, more in the 5-range, and a few good days in the 13-rangeI had to call them many times due to completely intolerable performance and their techs would come out and check thingsMost times, they would end up moving my connection to another tower that was less crowdedBut, over time, that tower would become overcrowded and performance would again sufferThe techs were always friendly and professional, so I never had a problem with themBut, the fact that I had to keep calling and having things "fixed" temporarily got old really quickIt finally got to the point where I didn't even get any calls back or follow-up, as promised on the phone, when I was experiencing slownessTowards the end, even getting through to someone at customer service was all but impossibleI was annoyed when I waited on hold for minutes, and then just plain angry when my wife waited on hold at other times for minutes and then for MINUTES! It seems that good customer service just isn't high on their listSo, if you want to pay top dollar for slow, inconsistent service, bad customer service and, of course, unbelievable "data limits" of 250GB or 350GB that you'll most likely end up going over each month and then paying more money each time you surpass those limits, feel freeBut, I'm outUnfortunately, I don't have many options where I live, but this will definitely no longer be one of them for me
I have with Rise Broadband for about a monthI have had to call about internet being down or in/out none stop since I got serviceThe first time the tech came out he stated that he did not want to move the dish as it would add more holes to my roof, so instead he replaced my equipment inside which was brand new from weeks ago I have more trouble and literally no service since thenI have called and despite having to be on hold for over an hour and the call end, then calling again and being on hold for over minutes I am told, there is an issue but no ETA on when this will be fixedThey did offer a $dollar discount but that doesn't cover the issue of not having internetI feel they knew there were issues with this tower form the start, since the first time I called the rep stated I was not the only one calling with complaints
Terrible serviceMbps with a low data capHave to stream video at lower quality, limit downloadsThese are unacceptable practicesThis company and companies with similar caps and slow speeds are keeping America's internet below that of third world countriesData caps are entirely unnecessary, and rise uses them to justify price gouging anyone that uses the internet for anything other than checking emailPrice is completely inconsistentI'm on a graveyard shift schedule and even late at night when there are no other people in the house using the speed and signal strength will randomly dropWe're lucky to get mbpsIt got so bad at one point I had to file a complaint with the FCC just for them to fix our speed
I too got sucked into the 2yrmeg offer This week alone the internet has gone down and the phone as well for a period of at least half hourevery dayToday I tried to call in and was put on hold for some minutes At the end I rang like you were getting in and then went dead Heretofore I would get help rather quickly and always they helped solve the problem Service seems to be going down hill
I'd recommend finding any other internet provider than Rise BroadbandThey have the absolute worst customer service in the industryTheir customer service associates are arrogant and rude and refuse to assist with any issues....which I GUARANTEE you will experienceThe service is terrible due to a complete lack of maintaining any infrastructure in their environmentRise Broadband is one of the worst companies you will ever make the mistake of dealing withBe warned!
This company is the worstFour years I have done business with them, and they were decent until this yearIn February I noticed that I was getting massive packet lossDidn't bother with it at the time because I traveled a lot during this time, and figured they would have it fixed when my travels slowed downCome May it was still bad, and I called it inGot the run around for a month of them blaming everything but their NetworkAfter getting fed up I diagnosed their Network with my years of IT experienceTold them exactly where the issue was (6th node into a trace route)They gave me the run around again until yesterdayWhere they informed me that the problem is my routerSo I connected directly to their antennaSame issue, 6th node dropping all the packetsTheir next excuse is I was trace routing the wrong ip addressSo I changed the IP to the one they wanted, and lo and beholdSame issue6th nodeNext excuse they blamed my computer for viruses and malwareWhen I humored them with scans and cleaning up my computer their next excuse was computer is too oldBought it last year for my birthdayAnd finally their last excuse is I live too far away and need to pack up and moveI will be cancelling service on Monday, because they refuse to fix the issues with their NetworkThey want to blame everything else but their shoddy nodes, and leave their customers to suffer because they have no other competition in my areaDO NOT USE THEIR SERVICE! THEY WILL SCREW YOU OVER!
I'm trying to cancel service but after first call they were supposed to cancel and send a tech to get equipment It never happened When I tried to call again they refused to do anything because they claimed I was not an authorized user(my husband set up the account) I explained that I was added the last time I called They instead kept transferring me to random departments (like tech support)I am the owner of my home and should have every right to cancel service and have them remove the equipment from my home
I called to establish a business account on/about 11/21/ I was quoted a price of $(odd change) for my total monthly charges for cable, internet and phone Since having the service, my monthly charges (total) have been nowhere near what was quoted, I was placed on auto billing w/*** (which I did not authorized) and the *** account was placed in my personal name vs business account That was not agreed to and at this point, I will plan to file fraud charges against to representative who took the call I have chat transcripts from Rise telling me my monthly charges for internet/phone are $including taxes and *** chat advising around $as wellI also have yet to receive one of the two $Visa debit cards promised in the call I have made a number of attempts to resolve with no assistance, Rise ***s me they are 3rd party and once the order is complete I have to complain to ***, although it was not *** that mislead me
I had called the day after install (9/14/16) and said my internet was not workingtheir tech helped me to reboot the router and regain serviceHowever, by the next morning it was fluctuating on and off with loss of signalmy wife and I are both busy so I did not call back until the 20th and reported the issuerise sent out a tech to my house who replaced a main part on the roof antennae on the 22ndThey refuse to credit me for the week because I did not call back immediately and notify themI did try to make several calls but was on hold longer than I could waitI find it to be deplorable service to treat a brand new customer in this manner
Thank you,
Rise broadband provides a decent internet, but there equipment leaves a lot to be desiredI was getting a good internet signal into the house, but a very poor wireless signalThere solution to me was to buy a new routerSo they tell you they provide a router, but it is a poor quality router that only out out speeds of mbps, on a good day, when it was used for wirelessI also had issues with my phone cutting in and out and no one had a solution except when it came to thatThe technician who came to the house said maybe the phone would work better since my internet was going through a different modemSo if you want a decent provider and are willing to shell out more money for a decent modem than this is the company for you
WE have had their service for over years nowWe had constant problems with outagesWe had several service techs come out and they said w needed to upgrade our service at a higher cost to get more reliable serviceWe did thisWe only have service about 50% of the timeWe call almost daily with outagesThey continue to charge for the monthly service even though our service is down for weeks at a time on a repeated basisThey are charging for service they are not providingIn my estimate they owe me at least 33% of the entire amount I have paid over the last three yearsMy service has worked days out of the last You call and leave your number and they never return your call
My internet service has been out for most of this past daysI have made numerous calls in an attempt to determine what the issue is and what the company is doing about itThe recorded message when calling in simply states I might be experiencing slow or no serviceI knew that before I calledWhen talking to tech support, they have no further informationI requested to speak to a supervisor and promised I would be contacted no later than yesterday evening and most likely within an hour or twoI have received no callWhen speaking to tech support, they seem to be prohibited to transferring calls to supervisory personnel as they will only refer to them for a call-backThe customer service is *** existentAt no time does the company attempt to update their customers as to the status of the alleged repairI wouldn't expect that on a short duration outage, but after one week, I feel they could offer some information
In the meantime, I am paying Rise for a service I do not
For the last or months I've been having issues with Rise BroadbandThe whole community where I live has called and complained several timesThe issue has not been fixed and we are having to continue to pay for services that aren't workingThey say the same thing every time you callThat they are working on the issueIt's been monthsThey are basically screwing people out of money.Before it was Rise Broadband, it was SkybeamI had no issues with themMy bill was around $a monthFor the last couple of months, my bills has been almost $I don't think it's right to continue to pay $a month and not get any service whatsoeverNot only do I use my phone for personal reasons I also use it for my business and if my wifi isn't working, my phone bill is going up as well.PLEASE HELP
I live in a rural area and my family has had internet service for years Over those years we have had different internet providers, each of them were bought out by one another internet company The last and current of these companies that is providing us internet service is Rise Broadband
The service provided with past companies prior to Rise Broadband was rather good The other companies were quick to respond to any problems, and always fixed any issues as they arose in a timely mannerIssues were few and far between Since Rise Broadband has taken over and provided us our current internet service, we have had nonstop constant internet failures, horrible service to say the least with little to no help taking care of the chronic problemsWe would call Rise Broadband when the internet was down which would be at least once or twice or more a week! When I would call Rise Broadband to tell them of the problems they would tell us they were working on the issue, and said they
This is absolutely the worst company I have ever dealt with After the company we had sold out to them we were calling very frequently to complain of slow or non existant service They would send a technician out but I never knew when they would get here sometimes they would call other times they would just show up They could never resolve the speed issues and although they compensated us a bit (they knocked $off of our bill one month) they never offered to reduce our rates For the last three months we had them it was the worse We put in several calls the technician finally told us something was interfering with the signal and he couldn't fix it No offer was made to find out where the interference was coming from By this time we were beyond tired of paying for substandard service and I told the tecj to just take the equipment we were not going to pay another dime to them After the equipment was gone we were still getting bills for monthly service I tried to call a few times and was put on hold, I didn't wait They finally called me and I explained the situation and thought that was the end of it I received another bill I thoughy that maybe it was sent out before I called I never heard from them again but received a call from a collection agency I called Rise again only to be told there was nothing they could do about it I am not happy with the service this company has provided or how they treat a costomer of several years I really do not understand how they can have a A+ rating I have not talked to any other Rise customers who are happy with their service
they told me that I would not go over my datathey lied to me in order to get into a contractThen said it will cost me $to get out of said contractI only have been in the contract days when I got a notice that I was going over my data usage
Rise Broadband is not just the worst ISP I have ever dealt with, they are the worst company I have done business withThey sell plans with speeds they can only meet at off hours (like 3AM) They oversubscribe to such an extent that I often get .12Mbs (or less) while they are selling me a 5Mbs planTech support is painful - its always the same thing....reboot my wireless router and then bypass it....and every single time the problem is on their end...in the end the problem is oversubscription at the towerNow their tech support is only available 6AM-8PM Mountain time on the weekendI end up with no usable internet connection and no one to provide any service!