We have been with this provider for one year and a halfWhen we initiated our contract, the provider indicated we would be receiving 10mb speedAdditionally, their sales rep assured us we would get what we paid for (10mb) or we could get the contract removed at any timeWe had left a previous provider due to service and access issuesSince the inception of service we have experienced very slow speeds or no service at allWe have been calling their tech support regularly for three months, with three open "tickets" and three "techs" having come to our homewith no resolution to the problemThey are not upholding their end of the contract, whereas we haveWe are paying for a service we are not receiving
Rise Broadband would not give me full credit on my account when my internet was out for almost a monthThey made me partially pay for their service even when their internet service was not working, so I was having to pay them for a service they were not providingI asked them today to let me out of my contract because there internet service is very unreliable but they told me there was nothing they could do and that was not any notes of me calling in to report poor internet serviceThey lied to me when they said that because there's been plenty of times when I have called in to report issues with there service and they were able to see notes from previous calls but now that I want out of my contract the notes have disappearedRise Broadband has been cheating me out my money and in my opinion commiting fraud
I called Rise Broadband in July and I requested a megabit package service package to be installed at my houseInstallation was completed in late JulyI didn't use the service for multiple bandwidth-intensive items until we purchased another streaming deviceAt that point, I began running speed tests and found that was I was consistently running 1-megabits and topping out barely over that rateWhen I brought the issue to service (spending 2-hours between several nights), I was told the tower was undergoing maintenanceShortly after that phone call, I did not have service for the better part of two weeksHowever, I was told that the tower topped out at megabitsThe technician that installed my equipment, plus the customer service representative that signed me up, should have recognized that my location was not capable of megabit service in July Instead they both ignored that, allowing me to pay an extra ~$a monthWhen I asked customer service why I wa
In May we extended our service agreement (years) with Rise Broadband A couple of months prior to this date we began having service interruptions due to lack of bandwidth In May, when service/sales tech came out to our home they checked out the equipment and stated they had repaired any issues with the equipment They also claimed if we signed up for a faster plan we would not experience daily and frequent internet interruptions On the contrary, the interruptions became more frequent and made the service essentially useless for media (internet T.V) which was the purpose of the service I continued to call and complain The Service technician told me the problem was with the tower because the equipment needed to be replaced and there was nothing they could do After several more phone calls and no improvement I called to cancel Rise Broadband is charging me $early termination fee for a service I never received
My service was disconnected over $left over they claim from my previous bill I have not received a bill from them in months I was then informed that I had went over my data usage for May, I have an unlimited plan and have had an unlimited plan since when I signed up for service and that I had an unlimited plan I started out this morning on chat with them and got nowhere I asked for a complete audit of my account and was told they couldn’t do that I then called and after almost minutes finally spoke to a supervisor who told me I had signed an agreement in ending my unlimited when I upgraded my service, I told them I have never done anything to upgrade my account and asked to see what I signed and was told they couldn’t show it to me She then told me that I had called in in and changed my plan I told her that was untrue She then tried to tell me that I had called in and that had changed my plan I told her that trying to reduce my monthly cost
I cancelled my service due to going over weeks without functioning internet The speeds were consistently around 0.3mps, which isn't even enough to open a webpage, let alone use email or other internet services I called several times to work with technical support, where no one had ever offered to have a technician come to troubleshoot the issue I was still billed for the two billing cycles that passed I received a discount, but had no internet while I was still expected to pay I am still waiting on a refund for that, but needed internet I cancelled my service only to find out that they were going to charge me an early termination fee to cancel I apparently had a year contract that they claim I am the one who broke the contract This company actually blames me for ending my contract after almost months without internet When talking to a customer care representative, she said that the technicians only noted that I had "slow speeds" rather than "no internet" I'm s
I have been with rise broadband since it became rise broadbandIt started as Big Dog and changed names several times and prices went up but we stayed and it is now rise broadbandI have NEVER missed a payment even though we have had problems with internet speed NEVER being what we are paying for since it became Rise BroadbandWe live in a Rural area and don't have a lot of optionsJust recently in September my debit card expired and my auto withdraw was not madeI called to fix this as soon as I realizedThey updated my payment information and said that it would take a bit for this to process and put a promise to pay on Oct 3rdI was told it would come out automatically and to ignore any shut off warningsThe payment did not come out and I got shut offOnce again I called immediately to fix things and make my paymentThey tried to charge me for paying over the phone again and a dollar reconnect feeThe mistake was theirs so the "waived" these feesOn my next bill the fees were there!! I called again and the took the fees off and took my paymentAgain trying to charge me for paying over the phone!! I specifically asked about the bill that had the overages to make sure that the automatic transaction would NOT come out and was told that it wouldn'tA few days later I check my banking account and the had taken both payments!!! The one I owed and authorized and another for $that I specifically asked if it was cancelledTherefore it was NOT authorized!!! Customer service was terribleThey treated me like I was the itAnd were very unwilling to return my moneyAlso accused me of skipping payments when the only payment I have ever missed was simply because my card expired!!
Thankfully we have a wonderful bank that put the money back right away and they filed a dispute!!
I started internet service with Rise Broadband in April The salesman promised something that couldn't be delivered (speed of Mbps)I was informed of this via text message by a technician on the day of installationHis text reads, "I know they sold you a meg internet planOnly Mbps is avail, so you still want that?"Since I felt like I was on the wrong end of a classic Bait & Switch I agreed to still sign up for service if two conditions were met: 1) one free month of service and 2) half off of installationI received my free month, but have still not received half off of installationI have an e-mail trail with *** *** of Rise Broadband where he confirms I would receive half off of the billed installation rate of $which is $After several calls to the company over a period of a couple months I talked in June with *** *** of Rise BroadbandShe informed me $was already half off of their installation rateMy response was they
The speed was very slowThey were very slow to correct problem issuesThey were unprofessional when disconnecting our serviceThe disconnection was done two months earlier than their specified date without the courtesy of letting us know that the service was being disconnected We will not recommend this company to anyone
They changed my contract without notice or authorization in November and started billing me for nearly double what I had agreed to I called in December to resolve the issue, but they would not resolve the matter because they said that my one year contract was up and that the price they were charging was agreed upon when I started the contract That is a lie They would not resolve the issue, so I cancelled my service before a new contract was started They have continued to charge me for the service because they say they don't have record of cancelling it in December I have called several times since then to resolve the matter, but every call has involved a lie by one of their personnel regarding what they were going to do During the last call, the customer support person said they were going to cancel my service and take care of the account balance and waive the early cancellation fee for the contract I never started They did cancel my service finally, but they did not
BEWARE OF RISE BROADBAND!
1) They will not deliver the speeds that they claim - I was paying for a 10Mbs service and they consistently delivered 2Mbs service (or less), even in low-volume hours of the evening They will throttle your data rates (even though they claim that they don't)2) They will add a $"PC Support" charge to your account *without your approval*3) There Tech Support is absolutely worthless - Had a ticket opened for the slow speeds and it was open for more than a week being "researched by Tier 2" Never made any progress on it at all4) Asked for escalation to Tech Support manager - They would call me within "25-hours" Called back after hours and was offered the same "24-hour" contact promiseIf you are thinking about using Rise Broadband - don't There are much better choices out there, even if you live in a rural area (like I do) and think they are your only choice
This company oversells an area while collecting their money, and then does not provide the service they sell the customerI am charged for a fast download speed and have NEVER received what I pay for Often I can not even load a page from the internet, yet they have no qualms about billing me full choke every month for what I am not gettingWhen contacting technical customer assistance a very unapologetic and self righteous gentleman tells me that late next month they may get to itThis is unacceptable as I depend on my service, and Rise Broadband's business practices has already cost me money
They have been unable to provide service for weeks - yet they state I am bound to contract - they did not do there part of the contract they have left me on the phone for hours with countless technicians- and today weeks I continue to be without service yet they take my money every month for NO service- Rise Broadband is a scam
We are a business who relies on Rise Broadband to provide our internet and phone service Our services have been out for hours at this point We cannot make money at this pointThere seems to be a serious lack of concern for our business Further more, I have been in contact with the regional manager, Chris, and he has told me multiple times that someone would be in contact with me shortly (about hours ago) No one has called
My experience with Rise Broadband is that they have never in years delivered the promised connection speeds I pay forWhen you call customer service you are likely to be given a fictitious name like Rain or Sunday [yes really] Then you can never trace back who you really talked toRecently the crammed a PC support charge onto my billTheir excuse was that they gave two months of free service before they started chargingWe never received any information around itWhile I was able to call and get it cancelled, they refused to see that it was wrong to do it in the first placeUnfortunately they are the only option for my ISP so I have to keep them and continue to aggressively monitor what they do
Internet connection was slow and is now completely not working
I called on November 23rd to request service on my radioWe had a bad wind storm and it seemed to have knocked the radio out of alignmentThe speed checks confirmed that the speeds were slower than what I purchased
The technician was to come out on Monday November 28th to service the issueMy appointment was between 12:and 4:30, I made it home at 12:I waited until 4:and contacted technical support wondering if the technician was going to make itThey informed me that the technician had submitted notes saying they had re-aligned the radioThis surprised me considering no one came by my house, nor did I hear anyone on my roofSo my first question is it common for you techs to trespass without notifying the client that they are on the premises? Second I do not believe that anyone made it by my home to correct the issue at all, and you have employees that do not show high integrity for your business
I started with Keyon who was bought out by Twho then changed to RiseOnce our service became Rise it went downhillOur connection is lost frequently and although I'm paying for 15mbps we average about 6mbps and the techs can do NOTHING to fix thisIt's the same excuse over and overFinally after months and months of complaining over the phone, a tech actually came out to the house he said our equipment was set to 10mbps so he bumped it up to 15mbps and no, there was no credit made to my account even though I askedWe live rural and have no other option so we're stuck with Rise and now they're adding data limitsSo in the course of about a year our service has gotten worse, our bill has gone up, and now when/if it's working there will be a cap on how much we can doIf we go over there will be overage fees but I am not being credited for what we don't useThis should be ILLEGAL!! Save yourself the trouble and the money and don't consider Rise Broadband for your internet provider!! As soon as something else becomes available here (that can provide something better than up to 1mbps) I am switchingRise buys out the other companies and then turns the service to crap knowing the customers can do nothing about itThey also try to get you into a year contract under threat of the month to month customers being subject to rate increases monthlyI don't want to be stuck with them if another provider becomes availableI repeat, what Rise does should be illegal!!
years ago Rise Broadband told me that if I signed a year contract they would give me unlimited dataIn the last years I have been on an unlimited plan and have not had any data charges
I recently saw online that they had a package the same as mine for $20/mo cheaperI called them to ask about it
I told them I had been on unlimited data and that I still wanted unlimited dataThey told me that I was no longer on unlimited data but was now on Gb data plan because my contract was upThey said I had not been going over Gb so the new package should work fine for me
I was VERY clear with them that my goal in switching was to save money every monthI also canceled a phone line at that time to save even moreMy bill was supposed to go down to $75/mo with the changes I madeThe rep confirmed that it would
I just went to pay my bill today and it had gone up by 600%, from $75/mo to $470/mo because of data usage and other charges that had not been on my bill bef
I signed up for a 20mbps internet plan with this company in October of and have had this service continually until this month Two days ago I discovered that the equipment they installed is only capable of download speeds of mbps After speaking for hours with technicians and customer service managers at this company, they would only refund me $30!!!! I have been overcharged for almost months approximately $(mos@ $overcharge per month) The technicians at the company told me without question that the equipment cannot give me download speeds of over mbps whereas the customer service people say that it can do higher speeds of up to mbps but certainly not the mbps I had signed up for The manager says they cannot refund me any more than $ This is an outrage and want to be refunded the full amount I have been overcharged I also want other consumers to be aware of this company's ridiculous policies
I received a Advertisement in the mail from Rise Broadband that was advertising the Company's "faster high speed internet is now available in your area" so I contacted the company through its website at www.risebroadband.comThe FIRST information they wanted was to be able to tell me if I was in their service areaI put in my zip code as required and a few seconds the screen came back saying that I WAS in their service area The next step is to complete the their form so they could make an appointment for installAfter starting to fill out their form with my name and address a "Chat " screen became available and I did have questions about how to reference the level of service I wantedThe chat person (sorry, I don't remember her name) asked me if I would be interested in *** **? I informed her that I already had *** **The next information I received was that they could not provide me with internet service because I already had *** ***
Well I was not calling for satell
We have been with this provider for one year and a halfWhen we initiated our contract, the provider indicated we would be receiving 10mb speedAdditionally, their sales rep assured us we would get what we paid for (10mb) or we could get the contract removed at any timeWe had left a previous provider due to service and access issuesSince the inception of service we have experienced very slow speeds or no service at allWe have been calling their tech support regularly for three months, with three open "tickets" and three "techs" having come to our homewith no resolution to the problemThey are not upholding their end of the contract, whereas we haveWe are paying for a service we are not receiving
Rise Broadband would not give me full credit on my account when my internet was out for almost a monthThey made me partially pay for their service even when their internet service was not working, so I was having to pay them for a service they were not providingI asked them today to let me out of my contract because there internet service is very unreliable but they told me there was nothing they could do and that was not any notes of me calling in to report poor internet serviceThey lied to me when they said that because there's been plenty of times when I have called in to report issues with there service and they were able to see notes from previous calls but now that I want out of my contract the notes have disappearedRise Broadband has been cheating me out my money and in my opinion commiting fraud
I called Rise Broadband in July and I requested a megabit package service package to be installed at my houseInstallation was completed in late JulyI didn't use the service for multiple bandwidth-intensive items until we purchased another streaming deviceAt that point, I began running speed tests and found that was I was consistently running 1-megabits and topping out barely over that rateWhen I brought the issue to service (spending 2-hours between several nights), I was told the tower was undergoing maintenanceShortly after that phone call, I did not have service for the better part of two weeksHowever, I was told that the tower topped out at megabitsThe technician that installed my equipment, plus the customer service representative that signed me up, should have recognized that my location was not capable of megabit service in July Instead they both ignored that, allowing me to pay an extra ~$a monthWhen I asked customer service why I wa
In May we extended our service agreement (years) with Rise Broadband A couple of months prior to this date we began having service interruptions due to lack of bandwidth In May, when service/sales tech came out to our home they checked out the equipment and stated they had repaired any issues with the equipment They also claimed if we signed up for a faster plan we would not experience daily and frequent internet interruptions On the contrary, the interruptions became more frequent and made the service essentially useless for media (internet T.V) which was the purpose of the service I continued to call and complain The Service technician told me the problem was with the tower because the equipment needed to be replaced and there was nothing they could do After several more phone calls and no improvement I called to cancel Rise Broadband is charging me $early termination fee for a service I never received
My service was disconnected over $left over they claim from my previous bill I have not received a bill from them in months I was then informed that I had went over my data usage for May, I have an unlimited plan and have had an unlimited plan since when I signed up for service and that I had an unlimited plan I started out this morning on chat with them and got nowhere I asked for a complete audit of my account and was told they couldn’t do that I then called and after almost minutes finally spoke to a supervisor who told me I had signed an agreement in ending my unlimited when I upgraded my service, I told them I have never done anything to upgrade my account and asked to see what I signed and was told they couldn’t show it to me She then told me that I had called in in and changed my plan I told her that was untrue She then tried to tell me that I had called in and that had changed my plan I told her that trying to reduce my monthly cost
I cancelled my service due to going over weeks without functioning internet The speeds were consistently around 0.3mps, which isn't even enough to open a webpage, let alone use email or other internet services I called several times to work with technical support, where no one had ever offered to have a technician come to troubleshoot the issue I was still billed for the two billing cycles that passed I received a discount, but had no internet while I was still expected to pay I am still waiting on a refund for that, but needed internet I cancelled my service only to find out that they were going to charge me an early termination fee to cancel I apparently had a year contract that they claim I am the one who broke the contract This company actually blames me for ending my contract after almost months without internet When talking to a customer care representative, she said that the technicians only noted that I had "slow speeds" rather than "no internet" I'm s
I have been with rise broadband since it became rise broadbandIt started as Big Dog and changed names several times and prices went up but we stayed and it is now rise broadbandI have NEVER missed a payment even though we have had problems with internet speed NEVER being what we are paying for since it became Rise BroadbandWe live in a Rural area and don't have a lot of optionsJust recently in September my debit card expired and my auto withdraw was not madeI called to fix this as soon as I realizedThey updated my payment information and said that it would take a bit for this to process and put a promise to pay on Oct 3rdI was told it would come out automatically and to ignore any shut off warningsThe payment did not come out and I got shut offOnce again I called immediately to fix things and make my paymentThey tried to charge me for paying over the phone again and a dollar reconnect feeThe mistake was theirs so the "waived" these feesOn my next bill the fees were there!! I called again and the took the fees off and took my paymentAgain trying to charge me for paying over the phone!! I specifically asked about the bill that had the overages to make sure that the automatic transaction would NOT come out and was told that it wouldn'tA few days later I check my banking account and the had taken both payments!!! The one I owed and authorized and another for $that I specifically asked if it was cancelledTherefore it was NOT authorized!!! Customer service was terribleThey treated me like I was the i
tAnd were very unwilling to return my moneyAlso accused me of skipping payments when the only payment I have ever missed was simply because my card expired!!
Thankfully we have a wonderful bank that put the money back right away and they filed a dispute!!
I started internet service with Rise Broadband in April The salesman promised something that couldn't be delivered (speed of Mbps)I was informed of this via text message by a technician on the day of installationHis text reads, "I know they sold you a meg internet planOnly Mbps is avail, so you still want that?"Since I felt like I was on the wrong end of a classic Bait & Switch I agreed to still sign up for service if two conditions were met: 1) one free month of service and 2) half off of installationI received my free month, but have still not received half off of installationI have an e-mail trail with *** *** of Rise Broadband where he confirms I would receive half off of the billed installation rate of $which is $After several calls to the company over a period of a couple months I talked in June with *** *** of Rise BroadbandShe informed me $was already half off of their installation rateMy response was they
The speed was very slowThey were very slow to correct problem issuesThey were unprofessional when disconnecting our serviceThe disconnection was done two months earlier than their specified date without the courtesy of letting us know that the service was being disconnected We will not recommend this company to anyone
They changed my contract without notice or authorization in November and started billing me for nearly double what I had agreed to I called in December to resolve the issue, but they would not resolve the matter because they said that my one year contract was up and that the price they were charging was agreed upon when I started the contract That is a lie They would not resolve the issue, so I cancelled my service before a new contract was started They have continued to charge me for the service because they say they don't have record of cancelling it in December I have called several times since then to resolve the matter, but every call has involved a lie by one of their personnel regarding what they were going to do During the last call, the customer support person said they were going to cancel my service and take care of the account balance and waive the early cancellation fee for the contract I never started They did cancel my service finally, but they did not
BEWARE OF RISE BROADBAND!
1) They will not deliver the speeds that they claim - I was paying for a 10Mbs service and they consistently delivered 2Mbs service (or less), even in low-volume hours of the evening They will throttle your data rates (even though they claim that they don't)2) They will add a $"PC Support" charge to your account *without your approval*3) There Tech Support is absolutely worthless - Had a ticket opened for the slow speeds and it was open for more than a week being "researched by Tier 2" Never made any progress on it at all4) Asked for escalation to Tech Support manager - They would call me within "25-hours" Called back after hours and was offered the same "24-hour" contact promiseIf you are thinking about using Rise Broadband - don't There are much better choices out there, even if you live in a rural area (like I do) and think they are your only choice
This company oversells an area while collecting their money, and then does not provide the service they sell the customerI am charged for a fast download speed and have NEVER received what I pay for Often I can not even load a page from the internet, yet they have no qualms about billing me full choke every month for what I am not gettingWhen contacting technical customer assistance a very unapologetic and self righteous gentleman tells me that late next month they may get to itThis is unacceptable as I depend on my service, and Rise Broadband's business practices has already cost me money
They have been unable to provide service for weeks - yet they state I am bound to contract - they did not do there part of the contract they have left me on the phone for hours with countless technicians- and today weeks I continue to be without service yet they take my money every month for NO service- Rise Broadband is a scam
We are a business who relies on Rise Broadband to provide our internet and phone service Our services have been out for hours at this point We cannot make money at this pointThere seems to be a serious lack of concern for our business Further more, I have been in contact with the regional manager, Chris, and he has told me multiple times that someone would be in contact with me shortly (about hours ago) No one has called
My experience with Rise Broadband is that they have never in years delivered the promised connection speeds I pay forWhen you call customer service you are likely to be given a fictitious name like Rain or Sunday [yes really] Then you can never trace back who you really talked toRecently the crammed a PC support charge onto my billTheir excuse was that they gave two months of free service before they started chargingWe never received any information around itWhile I was able to call and get it cancelled, they refused to see that it was wrong to do it in the first placeUnfortunately they are the only option for my ISP so I have to keep them and continue to aggressively monitor what they do
Internet connection was slow and is now completely not working
I called on November 23rd to request service on my radioWe had a bad wind storm and it seemed to have knocked the radio out of alignmentThe speed checks confirmed that the speeds were slower than what I purchased
The technician was to come out on Monday November 28th to service the issueMy appointment was between 12:and 4:30, I made it home at 12:I waited until 4:and contacted technical support wondering if the technician was going to make itThey informed me that the technician had submitted notes saying they had re-aligned the radioThis surprised me considering no one came by my house, nor did I hear anyone on my roofSo my first question is it common for you techs to trespass without notifying the client that they are on the premises? Second I do not believe that anyone made it by my home to correct the issue at all, and you have employees that do not show high integrity for your business
I started with Keyon who was bought out by Twho then changed to RiseOnce our service became Rise it went downhillOur connection is lost frequently and although I'm paying for 15mbps we average about 6mbps and the techs can do NOTHING to fix thisIt's the same excuse over and overFinally after months and months of complaining over the phone, a tech actually came out to the house he said our equipment was set to 10mbps so he bumped it up to 15mbps and no, there was no credit made to my account even though I askedWe live rural and have no other option so we're stuck with Rise and now they're adding data limitsSo in the course of about a year our service has gotten worse, our bill has gone up, and now when/if it's working there will be a cap on how much we can doIf we go over there will be overage fees but I am not being credited for what we don't useThis should be ILLEGAL!! Save yourself the trouble and the money and don't consider Rise Broadband for your internet provider!! As soon as something else becomes available here (that can provide something better than up to 1mbps) I am switchingRise buys out the other companies and then turns the service to crap knowing the customers can do nothing about itThey also try to get you into a year contract under threat of the month to month customers being subject to rate increases monthlyI don't want to be stuck with them if another provider becomes availableI repeat, what Rise does should be illegal!!
years ago Rise Broadband told me that if I signed a year contract they would give me unlimited dataIn the last years I have been on an unlimited plan and have not had any data charges
I recently saw online that they had a package the same as mine for $20/mo cheaperI called them to ask about it
I told them I had been on unlimited data and that I still wanted unlimited dataThey told me that I was no longer on unlimited data but was now on Gb data plan because my contract was upThey said I had not been going over Gb so the new package should work fine for me
I was VERY clear with them that my goal in switching was to save money every monthI also canceled a phone line at that time to save even moreMy bill was supposed to go down to $75/mo with the changes I madeThe rep confirmed that it would
I just went to pay my bill today and it had gone up by 600%, from $75/mo to $470/mo because of data usage and other charges that had not been on my bill bef
I signed up for a 20mbps internet plan with this company in October of and have had this service continually until this month Two days ago I discovered that the equipment they installed is only capable of download speeds of mbps After speaking for hours with technicians and customer service managers at this company, they would only refund me $30!!!! I have been overcharged for almost months approximately $(mos@ $overcharge per month) The technicians at the company told me without question that the equipment cannot give me download speeds of over mbps whereas the customer service people say that it can do higher speeds of up to mbps but certainly not the mbps I had signed up for The manager says they cannot refund me any more than $ This is an outrage and want to be refunded the full amount I have been overcharged I also want other consumers to be aware of this company's ridiculous policies
I received a Advertisement in the mail from Rise Broadband that was advertising the Company's "faster high speed internet is now available in your area" so I contacted the company through its website at www.risebroadband.comThe FIRST information they wanted was to be able to tell me if I was in their service areaI put in my zip code as required and a few seconds the screen came back saying that I WAS in their service area The next step is to complete the their form so they could make an appointment for installAfter starting to fill out their form with my name and address a "Chat " screen became available and I did have questions about how to reference the level of service I wantedThe chat person (sorry, I don't remember her name) asked me if I would be interested in *** **? I informed her that I already had *** **The next information I received was that they could not provide me with internet service because I already had *** ***
Well I was not calling for satell