Speeds are in the dial up range most of the time, calling them does no good the answer is always the same, we are looking into the problemAlmost months later they still have not fixed the issueThis company needs to be shut down and the owners locked up for fraud.How many excuses can a company have for poor service? Here are just a fewIt must be the router
it might be a bad wire to the router
its most likely on our end we are looking into it
its a tower problem we show lots of packet loss
I went out and bought a nice dollar router just to rule that out,you think they would send a tech to look at the rest? Nope have not seen one yet! months of this is beyond stupid.Not to mention every time I call in to see whats being done I dont get the results of any investigation into the problem,I get a new tech stating it could be a new problemStay far away from this company !
First of all I have had trouble with this company since my week trial ended and my contract took effect The first two weeks the service was great and as soon as the weeks ended it has been nothing but problems and the customer service has done nothing to resolve the issues I have called and complained several times about service with no improvements I now have been without internet for and 1/weeks and the company claims it is because of hurricane Harvey which did not do any damage where I am located All my neighbors have a similar internet service and they did not have any issues at all after the storm I am tying to finish my degree at *** online and it is not acceptable to be without service for this long I would like to cancel service and be let out of the contract
They rope you into a 2-year contract with the promised 15mbps speeds, which you MIGHT get 8-9mbps for the first few months, then throttle your connection WAY down to no more than 3-4mbpsI have, not once got 15mbpsService reps will tell you to restart your router and POE adapter every time you contact them about the issueThen they will say they have escalated your case to a higher tech and you should expect to receive a call from them explaining the situationThey won't contact you after thatThey have given the same run around to almost everyone in our neighborhoodThis is a horrific company and treats their customers as if it is a burden for them to provide the product you pay forEven if Rise seems like the better option in your area, I guarantee you it is notThey delete any comments on social media confronting them about their serviceI have personally met with and talked to the service rep His comments are when they sold the package it was oversold and there are too ma
I was sold a service plan that was for 10meg download speeds On a good day I get 6meg down, and most days it is more like 1meg I was apparently sold a year contract that I "verbally" agreed to I have no recollection of agreeing to a year agreement
I have months remaining on my contract and I'm paying $per moth for meg download service months ago they tacked on a PC Care fee, that was free for one month, we had to call the company to opt out This increased the monthly bill
I was sold a contract that doesn't meet the service levels I was sold I'm locked in and can't get out without a $termination fee
This business is a scam! We have consistent problems with the service they provided leading to them charging us overage charges They then sent a technician to our house who never came but reported that our service was working fine I have talked to multiple people including supervisors who have lied to me about their services Stay away!
We have had internet service with Rise Broadband for less than monthsService is so intermittent that it's basically uselessThere is an issue with equipment on their towerIt resets and drops our connection every minute secondsSometimes it will last longer, maybe 2-minutesWe can't run credit cards for our business, can't use our internetCan't engage in remote sessionsRise is aware of the issue, it has been ongoing for monthsAll of our neighbors have called in angryThey give us the run around, same excuses every time"They're working on it; Yeah, looks like something is going on with the tower" -But no one knows what they're working ETA for repairsNothingWe get the same "I don't know" every time we callIf we ask to speak to a supervisor, one will follow up with a generic email, mirroring whatever the CSR saidThey have no intent on providing service or attempting to manage their customersIt is obvious that they are in the business of selling cont
We pay for mb/s and rarely get more than mb/sThey also added a data cap without notifying us and charged us a significant amount of money This was later resolved however and we were cleared of the fee No matter how many times we call and complain, the service does not improveAnd we have little choice in data packages to increase our limit This company is also the only internet provider in our area so we have no choice but to use them
When I signed up with Rise Broadband in Oct I asked if I was signing up for an unlimited planI was told I was on an unlimited plan with the year contractThen in Oct of when my contract expired my bill doubledI called them and they told me I was out of my contract term and that I could resign the original agreement and my price would go back to the original amountI was told that they would also upgrade my speed from Mbps to 20Mbps and that they would need to send a Service Tech out to upgrade my equipmentThe Tech came out and said that they did not need to upgrade my equipmentI was satisfied with the ServiceThen in after a month I was told that a Data Cap of Gig per month was placed on my accountThat was defiantly not explained to me when I resigned a new year contractI called the Customer Service and they explained to me that there was nothing that they could do about itThey were not helpful and stated that they could change the contract at any
Regarding Unreasonable Business Practice "Res - PC Care Support"Current customers were notified by email that a feature was being added to all accounts by default If you wish to avoid the $monthly fee, you must call and cancel the serviceI do not think "opt-in" by default is a reasonable practice The default for any feature requiring an additional charge should be "opt-out"
I signed up for internet service on their megabit plan The entire time I and the service, several months, I was getting about megabits I called their technical support group multiple times and they stated it was a tower issue and would soon be resolvedAfter several months of paying for a service that did not work I called to cancel The person I spoke with stated that the account would be cancelled and they would waive the cancellation fee Now they are trying to collect this fee If the service was workable I would not have cancelled and am not going to pay for a service I am not receiving
This is about a refund from the company that I have not received as of yet which I think is overdueon July I ended my service with the company one week later an employee came to my house and pick up the equipment from the roof and I have ben looking for my refund for over a month and a half I call and they claim that there is no report of the equipment being return (that's a joke ) It was on the root ,I watched the employee put in the truck
I called to cancel my account on November 9, 2016, and a lady named *** informed me that I could not cancel my account because I was in a two year contractIf I cancelled, I would have to pay $for the early cancellation feeI told her that I did not sign a contract, to which she replied it was a verbal contractI asked to hear the audio, and she said she could not release the audio to me without a court orderI told her that I specifically chose Rise Broadband because they did not require a contract, and since we move a lot ,I couldn't do a contractI then asked to speak to a manager*** the manager told me that I had the $month to month plan, and when I asked him why they thought I had a contract when I had the month to month plan, and he said that month to month means they charge me month to month, but it is still a two year contractIn business, the term month to month means that there is no contract, and that you can cancel anytimeRise Broadband purposely used
This company is a scamI was told I had to pay for install up front of the installer coming out, I was told that the installer would call the office before coming out to be sure the install fee had been paidThe installer came out but was unable to install as we were out of the line of siteI called the office to see how I get my install money back and was told it would come in a check to wks laterWell since I paid with my cc this did not make much sense, I asked to speak with a supervisor and was told the same thingSo I waited, now wks later they are still sitting on my install moneyI again email them and they respond it was my fault for paying ahead of install, that they never recommend paying ahead until they are sure we will be in line of siteWhat I say, your saying I made that all up! Your calling me a liar, that they would never tell someone to pay aheadWell that is total bullI asked if they recorded their calls cause that would prove my point, but instead their response was Again we never recommend someone pay ahead of install and she would request my refund be expeditedWhat I said you mean wks later and it still was not even in routeOH MY GOSH, do not do business with this company!!!!
I called Technical support of Rise Broadband on: 01/24/after a complete service interruption NO INTERNET CONNECTION at all After being on hold for 20+ minutes to speak to "Theodore" in technical support, he told me after minutes of disconnecting and reconnecting equipment he has to call me back He called me back 15-minutes later and explained that he cannot "see" his own equipment and that he has to send a technician out at the earliest available date: 02/08/ No earlier date available! He put me on the "Flex-schedule" in case an earlier date would become available But no such luck!
When I called again today: 02/01/to either re-establish service or cancel my current service, another technical support rep "Brenda" or "Chris" was able to remotely fix my issues in (five) minutes I was then transferred to customer support to get a credit for the time of no internet connection After waiting for 20+minutes to get connected to customer service I was then
Rise Broadband states on their website that if a customer chooses to receive paper statements, they may be charged a fee I have received not received a paper statement since (before Rise Broadband, when it was still ***) and have been enrolled in paperless statements on Rise Broadband's website since they took over *** Rise Broadband continues to charge me a monthly statement fee even though I have been enrolled in paperless statements When I contacted Rise Broadband's Billing Department, it was agreed to remove the monthly statement fee.; however, the person transferred me to a different departmentThat department also agreed to remove the monthly statement fee, but then told me I was not registered for paperless statements When I explained to the person that I have not received a paper bill since and I was currently in my online account looking at my statement and profile, the person then said she did not have the ability to remove the monthly statement fee
I signed up in April with Rise for new internet serviceI was promised Mbps., I have only time in the (literally) hundreds of tests that I have run, seen speeds at this level, normally they run 25-I had horrible problems shortly after signing up, it took weeks of calling, yelling, escalating to supervisors to finally get a tech to my house, which seemed to fix the issueNow just in the last week or so, we have been having the exact same issues againEverything will be going fine and then it just suddenly dropsEveryone gets booted from whatever they are doing and then within minutes its right back up and running fine againThe first time I called customer service, they reset something on the tower and it was a little better for a couple days, but then right back to square oneI called 1/1/at 9:20am, was on hold for an hour and minutes only to have the customer service tech tell me, if I am not having the problem currently there is really nothing they can doSo ton
The service was unusable or down for at least two weeks After service was restored I called and asked for an adjustment to my bill A total adjustment of $(24.7%) was made My bill is $54.78, it was reduced to $ It stands to reason an adjustment closer to 50% should have been made I called again explaining the discrepancy The person I spoke to said they could not make further adjustments and I would have to take it up with corporate It is rather sad that I have to go to such extremes to be made whole over ~$after they failed to render service
We were with Rise Broadband (formerly known as Digis) since October We constantly had services outages as well as a complete failure to deliver the speeds we were paying forWhile I realize there are "no guarantees" for speeds at all timesI believe it is the service provider's responsibility to at least ensure I get what I'm paying for the majority of the time! This is when they were known as DigisNow when we discovered they had changed their name and were assuming there would be some sort of information regarding the change in name, the services and fees, they failed to do so We found out from a billboard along the freewaySo I called customer service on 4/and was informed that I was paying the price equal to their 15mbs speed, while only being on the 5mbs, and that I could "upgrade" for the same priceI said greatSo in October after NEVER getting anywhere close to 15mbs, and several outages- and a service visit that informed me the radio on the roof was too "old" to give me the speeds I was paying for- which they upgraded for $133- I finally said forget this companyThere must be a better optionI cancelled services on 10/31/via phone call and was told I had to pay a $early termination feeI told them I had been with them since 2013, how could I be breaking a yr contract? They said when I called 4/about slow speeds and they so graciously "upgraded me to 15mps" (despite my equipment not being able to acquire such speeds) that I had "renewed" another year contract at that timeFunny, nobody ever mentioned it to me at that time- nor did I ever sign or consent to another contract termThis business takes no accountability for their lack of being able to deliver services being payed for- even when it's their own faulty equipment to blame I will never do business with them again- and frankly the termination fee was ridiculous since nobody ever said anything about a renewal of contractTerrible company
I actually have two issues with this companyI had originally signed up for auto pay for this internet serviceAfter several months of them not taking the payment out, my having to call in and being told by their employee, not to pay what they said was due, just let them take the correct amount out the next billing cycle, of which I was incurring late fees, and even a disconnect/reconnect feeI finally opted out of their auto pay and just had a direct payment made to them each month through my bankI was told when I called in that they could not waive the $reconnect fee until I signed up for their auto payWhen I asked to speak to the supervisor, I was told that no one had the authority to credit my account that amount, I would have to contact the corporate officesI have sent letters explaining the situation and asking them to credit me the $and all accrued late feesI have not received a response, nor a credit but continue to keep adding on the late feesThe bill in t
When I signed up for service I did a year contract so I could get unlimited usage without a cap When we started having problems with connection and slow speeds, which is from day one on that I called and complained and they said they would only charge me for the MB plan until they got the issue fixed What I later found out is they changed my plan to the 5MB plan which is not what we had discussed I called them back and told them of the mistake and they moved my service back to the MB plan Now I am getting notices that I am over my usage for the the billing period when I should still be on unlimited usageWhen I contacte them to tell them they said they don't offer the unlimited anymore I told them I understand but the contract I signed said I get unlimited they changed my plan and when I call to get them to put it back to the 10MB that it should have stayed at they canceled my unlimited usage without notice that it was going to happened and I have contacted them nu
Speeds are in the dial up range most of the time, calling them does no good the answer is always the same, we are looking into the problemAlmost months later they still have not fixed the issueThis company needs to be shut down and the owners locked up for fraud.How many excuses can a company have for poor service? Here are just a fewIt must be the router
it might be a bad wire to the router
its most likely on our end we are looking into it
its a tower problem we show lots of packet loss
I went out and bought a nice dollar router just to rule that out,you think they would send a tech to look at the rest? Nope have not seen one yet! months of this is beyond stupid.Not to mention every time I call in to see whats being done I dont get the results of any investigation into the problem,I get a new tech stating it could be a new problemStay far away from this company !
First of all I have had trouble with this company since my week trial ended and my contract took effect The first two weeks the service was great and as soon as the weeks ended it has been nothing but problems and the customer service has done nothing to resolve the issues I have called and complained several times about service with no improvements I now have been without internet for and 1/weeks and the company claims it is because of hurricane Harvey which did not do any damage where I am located All my neighbors have a similar internet service and they did not have any issues at all after the storm I am tying to finish my degree at *** online and it is not acceptable to be without service for this long I would like to cancel service and be let out of the contract
They rope you into a 2-year contract with the promised 15mbps speeds, which you MIGHT get 8-9mbps for the first few months, then throttle your connection WAY down to no more than 3-4mbpsI have, not once got 15mbpsService reps will tell you to restart your router and POE adapter every time you contact them about the issueThen they will say they have escalated your case to a higher tech and you should expect to receive a call from them explaining the situationThey won't contact you after thatThey have given the same run around to almost everyone in our neighborhoodThis is a horrific company and treats their customers as if it is a burden for them to provide the product you pay forEven if Rise seems like the better option in your area, I guarantee you it is notThey delete any comments on social media confronting them about their serviceI have personally met with and talked to the service rep His comments are when they sold the package it was oversold and there are too ma
I was sold a service plan that was for 10meg download speeds On a good day I get 6meg down, and most days it is more like 1meg I was apparently sold a year contract that I "verbally" agreed to I have no recollection of agreeing to a year agreement
I have months remaining on my contract and I'm paying $per moth for meg download service months ago they tacked on a PC Care fee, that was free for one month, we had to call the company to opt out This increased the monthly bill
I was sold a contract that doesn't meet the service levels I was sold I'm locked in and can't get out without a $termination fee
This business is a scam! We have consistent problems with the service they provided leading to them charging us overage charges They then sent a technician to our house who never came but reported that our service was working fine I have talked to multiple people including supervisors who have lied to me about their services Stay away!
We have had internet service with Rise Broadband for less than monthsService is so intermittent that it's basically uselessThere is an issue with equipment on their towerIt resets and drops our connection every minute secondsSometimes it will last longer, maybe 2-minutesWe can't run credit cards for our business, can't use our internetCan't engage in remote sessionsRise is aware of the issue, it has been ongoing for monthsAll of our neighbors have called in angryThey give us the run around, same excuses every time"They're working on it; Yeah, looks like something is going on with the tower" -But no one knows what they're working ETA for repairsNothingWe get the same "I don't know" every time we callIf we ask to speak to a supervisor, one will follow up with a generic email, mirroring whatever the CSR saidThey have no intent on providing service or attempting to manage their customersIt is obvious that they are in the business of selling cont
We pay for mb/s and rarely get more than mb/sThey also added a data cap without notifying us and charged us a significant amount of money This was later resolved however and we were cleared of the fee No matter how many times we call and complain, the service does not improveAnd we have little choice in data packages to increase our limit This company is also the only internet provider in our area so we have no choice but to use them
When I signed up with Rise Broadband in Oct I asked if I was signing up for an unlimited planI was told I was on an unlimited plan with the year contractThen in Oct of when my contract expired my bill doubledI called them and they told me I was out of my contract term and that I could resign the original agreement and my price would go back to the original amountI was told that they would also upgrade my speed from Mbps to 20Mbps and that they would need to send a Service Tech out to upgrade my equipmentThe Tech came out and said that they did not need to upgrade my equipmentI was satisfied with the ServiceThen in after a month I was told that a Data Cap of Gig per month was placed on my accountThat was defiantly not explained to me when I resigned a new year contractI called the Customer Service and they explained to me that there was nothing that they could do about itThey were not helpful and stated that they could change the contract at any
Regarding Unreasonable Business Practice "Res - PC Care Support"Current customers were notified by email that a feature was being added to all accounts by default If you wish to avoid the $monthly fee, you must call and cancel the serviceI do not think "opt-in" by default is a reasonable practice The default for any feature requiring an additional charge should be "opt-out"
I signed up for internet service on their megabit plan The entire time I and the service, several months, I was getting about megabits I called their technical support group multiple times and they stated it was a tower issue and would soon be resolvedAfter several months of paying for a service that did not work I called to cancel The person I spoke with stated that the account would be cancelled and they would waive the cancellation fee Now they are trying to collect this fee If the service was workable I would not have cancelled and am not going to pay for a service I am not receiving
This is about a refund from the company that I have not received as of yet which I think is overdueon July I ended my service with the company one week later an employee came to my house and pick up the equipment from the roof and I have ben looking for my refund for over a month and a half I call and they claim that there is no report of the equipment being return (that's a joke ) It was on the root ,I watched the employee put in the truck
I called to cancel my account on November 9, 2016, and a lady named *** informed me that I could not cancel my account because I was in a two year contractIf I cancelled, I would have to pay $for the early cancellation feeI told her that I did not sign a contract, to which she replied it was a verbal contractI asked to hear the audio, and she said she could not release the audio to me without a court orderI told her that I specifically chose Rise Broadband because they did not require a contract, and since we move a lot ,I couldn't do a contractI then asked to speak to a manager*** the manager told me that I had the $month to month plan, and when I asked him why they thought I had a contract when I had the month to month plan, and he said that month to month means they charge me month to month, but it is still a two year contractIn business, the term month to month means that there is no contract, and that you can cancel anytimeRise Broadband purposely used
This company is a scamI was told I had to pay for install up front of the installer coming out, I was told that the installer would call the office before coming out to be sure the install fee had been paidThe installer came out but was unable to install as we were out of the line of siteI called the office to see how I get my install money back and was told it would come in a check to wks laterWell since I paid with my cc this did not make much sense, I asked to speak with a supervisor and was told the same thingSo I waited, now wks later they are still sitting on my install moneyI again email them and they respond it was my fault for paying ahead of install, that they never recommend paying ahead until they are sure we will be in line of siteWhat I say, your saying I made that all up! Your calling me a liar, that they would never tell someone to pay aheadWell that is total bullI asked if they recorded their calls cause that would prove my point, but instead their response was Again we never recommend someone pay ahead of install and she would request my refund be expeditedWhat I said you mean wks later and it still was not even in routeOH MY GOSH, do not do business with this company!!!!
I called Technical support of Rise Broadband on: 01/24/after a complete service interruption NO INTERNET CONNECTION at all After being on hold for 20+ minutes to speak to "Theodore" in technical support, he told me after minutes of disconnecting and reconnecting equipment he has to call me back He called me back 15-minutes later and explained that he cannot "see" his own equipment and that he has to send a technician out at the earliest available date: 02/08/ No earlier date available! He put me on the "Flex-schedule" in case an earlier date would become available But no such luck!
When I called again today: 02/01/to either re-establish service or cancel my current service, another technical support rep "Brenda" or "Chris" was able to remotely fix my issues in (five) minutes I was then transferred to customer support to get a credit for the time of no internet connection After waiting for 20+minutes to get connected to customer service I was then
Rise Broadband states on their website that if a customer chooses to receive paper statements, they may be charged a fee I have received not received a paper statement since (before Rise Broadband, when it was still ***) and have been enrolled in paperless statements on Rise Broadband's website since they took over *** Rise Broadband continues to charge me a monthly statement fee even though I have been enrolled in paperless statements When I contacted Rise Broadband's Billing Department, it was agreed to remove the monthly statement fee.; however, the person transferred me to a different departmentThat department also agreed to remove the monthly statement fee, but then told me I was not registered for paperless statements When I explained to the person that I have not received a paper bill since and I was currently in my online account looking at my statement and profile, the person then said she did not have the ability to remove the monthly statement fee
I signed up in April with Rise for new internet serviceI was promised Mbps., I have only time in the (literally) hundreds of tests that I have run, seen speeds at this level, normally they run 25-I had horrible problems shortly after signing up, it took weeks of calling, yelling, escalating to supervisors to finally get a tech to my house, which seemed to fix the issueNow just in the last week or so, we have been having the exact same issues againEverything will be going fine and then it just suddenly dropsEveryone gets booted from whatever they are doing and then within minutes its right back up and running fine againThe first time I called customer service, they reset something on the tower and it was a little better for a couple days, but then right back to square oneI called 1/1/at 9:20am, was on hold for an hour and minutes only to have the customer service tech tell me, if I am not having the problem currently there is really nothing they can doSo ton
The service was unusable or down for at least two weeks After service was restored I called and asked for an adjustment to my bill A total adjustment of $(24.7%) was made My bill is $54.78, it was reduced to $ It stands to reason an adjustment closer to 50% should have been made I called again explaining the discrepancy The person I spoke to said they could not make further adjustments and I would have to take it up with corporate It is rather sad that I have to go to such extremes to be made whole over ~$after they failed to render service
We were with Rise Broadband (formerly known as Digis) since October We constantly had services outages as well as a complete failure to deliver the speeds we were paying forWhile I realize there are "no guarantees" for speeds at all timesI believe it is the service provider's responsibility to at least ensure I get what I'm paying for the majority of the time! This is when they were known as DigisNow when we discovered they had changed their name and were assuming there would be some sort of information regarding the change in name, the services and fees, they failed to do so We found out from a billboard along the freewaySo I called customer service on 4/and was informed that I was paying the price equal to their 15mbs speed, while only being on the 5mbs, and that I could "upgrade" for the same priceI said greatSo in October after NEVER getting anywhere close to 15mbs, and several outages- and a service visit that informed me the radio on the roof was too "old" to give me the speeds I was paying for- which they upgraded for $133- I finally said forget this companyThere must be a better optionI cancelled services on 10/31/via phone call and was told I had to pay a $early termination feeI told them I had been with them since 2013, how could I be breaking a yr contract? They said when I called 4/about slow speeds and they so graciously "upgraded me to 15mps" (despite my equipment not being able to acquire such speeds) that I had "renewed" another year contract at that timeFunny, nobody ever mentioned it to me at that time- nor did I ever sign or consent to another contract termThis business takes no accountability for their lack of being able to deliver services being payed for- even when it's their own faulty equipment to blame I will never do business with them again- and frankly the termination fee was ridiculous since nobody ever said anything about a renewal of contractTerrible company
I actually have two issues with this companyI had originally signed up for auto pay for this internet serviceAfter several months of them not taking the payment out, my having to call in and being told by their employee, not to pay what they said was due, just let them take the correct amount out the next billing cycle, of which I was incurring late fees, and even a disconnect/reconnect feeI finally opted out of their auto pay and just had a direct payment made to them each month through my bankI was told when I called in that they could not waive the $reconnect fee until I signed up for their auto payWhen I asked to speak to the supervisor, I was told that no one had the authority to credit my account that amount, I would have to contact the corporate officesI have sent letters explaining the situation and asking them to credit me the $and all accrued late feesI have not received a response, nor a credit but continue to keep adding on the late feesThe bill in t
When I signed up for service I did a year contract so I could get unlimited usage without a cap When we started having problems with connection and slow speeds, which is from day one on that I called and complained and they said they would only charge me for the MB plan until they got the issue fixed What I later found out is they changed my plan to the 5MB plan which is not what we had discussed I called them back and told them of the mistake and they moved my service back to the MB plan Now I am getting notices that I am over my usage for the the billing period when I should still be on unlimited usageWhen I contacte them to tell them they said they don't offer the unlimited anymore I told them I understand but the contract I signed said I get unlimited they changed my plan and when I call to get them to put it back to the 10MB that it should have stayed at they canceled my unlimited usage without notice that it was going to happened and I have contacted them nu