Formerly Rhino Communications, I filed a complaint a couple of years ago to resolve this same issue We are supposed to be getting mb download and mb upload Currently they have overloaded the tower again and most of the time we cannot watch Netflix without it 'loading' every couple of minutes About a month ago, I called in because we were getting less than 1/mb download after an hour of diagnostics the Tech was able to get the ticket escalated to priority, however the intenet is never consistent and frequently non-existent A couple of weeks later after several more calls and complaints l called in when the Internet went down again and I was told that the previous tickets had been closed and a the tech then opened a new one (the problem was never fixed) When the current tower was first put in use, we got approximately mb download after a couple of months the mb download dropped to about to mb and now we are lucky to get mb download Every time I call
Risebroadband has very poor service, reliability, customer support, and ratesThey seems to feed off small communities knowing they are one of very limited optionsMy personal experience with them was great until about a year agoSince my tower was damaged in a storm it has been slow and intermittentRecently July my service has been unusableIt works for minutes then goes outMovies, games, internet access, even commercials waiting to load something take forever or time outI would certainly like to see a company like this get exactly what they giveThey should be required to give the same service you pay forIf I gave them $a month for the service I receive I would not have even the garbage internet I am getting nowPLEASE read these reviews before you switch to themThere is a reason it has ?? overall reviewI know there are people that want to cause trouble but there are also very frustrated people with limited income that depend on the service for more than just entertainmentI would ask that the Revdex.com deny this type of company accreditation until they can get their service and company to ?? service or betterI don’t think that is asking a lot vs customers being ripped off each month in a contract
I have Had service from Rise Broadband for Years and have never had the service that they are charging meI am paying for a mg plane and in the five years have almost never had the service that I am paying for
Rise Broadband has automatically implemented a new service called "PC Care"This service is guised in the form of a "valuable customer benefit", couched in an additional monthly fee of $with an extra $for each additional deviceHowever this is really a way to cover their own cost increases in an unscrupulous mannerTheir practice to make every one of their customer's pay for this service is ludicrous! This is FRAUD plain and simple! Oh, they say customers can cancel at any time because "PC Care" is optional, more on that later
I am not opposed to additional charges for troubleshooting, installing, or fixing software and/or hardware NOT directly involving the broadband internet service that this company is hired and contracted to provide and maintainThese additional services should be charged for by subscription or ala carteHOWEVER, these charges should NEVER be initiated until I have been made fully aware of them AND given my EXPRESS approval!
BUT "PC Care" is N
I had been having problems with internet service being extremely slow, way slower than what we were paying for, and also frequent interruptions in service Near the end of July or first part of August, I FINALLY after waiting for a couple of years, got Rise Broadband to come out and put up some new equipment at our home I got them to come out only after filing a complaint with the Revdex.com I had called into customer service more times than I could count and was always told that, yes, they were aware of an issue, they would be installing new equipment, they were working on the problem, etc., etc I asked numerous times to speak with someone above the customer service reps who answer the phones and was promised phone calls back from a supervisor but I never got those calls So after the new equipment was installed this summer, our service was GREAT! No issues, no need to reboot equipment, etc This was great until approximately the first part of Oct Then I started noticing slowness
I have been having problems with my Internet service off and on for the last three monthsI have called about the problem and all I hear is that they are working on it and won't give me a time frame on how long until it will be fixedThen two weeks ago it happens again and they try to tell me my equipment is obsolete and needs replaced and the soonest anyone can get here is two weeksThe technician arrives and checks the equipment and it's actually not my equipment, but the tower that was being used is no longer available and they can't provide me service and the only refund offered was that of the current monthThe problem happened in June and its now JulyWhat about the other days I was without service last month and the times I was without service in the previous months? I feel like I was lied to and misled by this company!
We have been with Rise Broadband for quite a while nowThe service at our house goes in and outIt is never consistentLast year they offered me a contract price that was cheaperI signed it and since then I have made so many calls to their technical support that I have lost countMy Wife works from home and when the Internet is not available she doesn't make Money! This morning it is doing it again , mainly internet is slow to no signalI called their Tech support and at first they said nothing is wrong on their endThen while rebooting the tech said she saw a problem with the radio on our rooftop
Now we have to wait until Saturday morning without internet againEvery call I am required to update all of my personal information even though I just did itService is so erratic I pay monthly and on time and funds are always tendered without complication
Rise Broadband has increased the price of their service for the third time since I signed up for their internet service in October I agreed to a year contract at a fixed price of $a month, which included "all taxes and fees" (per recorded phone call with Rise Broadband sales representative) When I complained to Rise Broadband previously, they would not honor the contract and even admitted in writing that "This is the first time we have increased our prices in four years" (thus admitting that they raised the price of their service - in violation of the contract) The practice of adding "fees" to a fixed price contract is unethical, especially when the fixed price contract included "all taxes and fees"
Don't walk - RUN from rise Broadband Approximately one year ago Rise bought out Digis I was supposed to get Mbps service It did not reach near that level Unfortunately I had a death in my immediate family and had to leave home for months to deal with personal and business issues During that time my wife complained of slow service When I returned home several months later, I investigated Instead of Mbps I was getting -Mpps I called Rise technical support They tried to correct the problem remotely by making adjustments in my account I talked with different technical reps over a three day period The second said the first did nothing although he told me he did The third told me the second did not reinstate my account after testing so I wasn't getting any service at all The third also told me I wasn't licensed for Mbps - only When rise bought out Digis they had made a mistake and only licensed me for Mbps but charged me for He promised to resolve the licensing issue but said the signal problem was serious enough to warrant a service call to my house The 4th rep said Rise had placed my signal on one part of the tower but had me pointing at a totally different location - hence very bad signal After he left he said I should now be getting close to Mbps I ran tests two days in a row I was getting Mbps and Mbps Obviously whatever the techs did - made it worse I made different telephone calls to Rise billing Incredulously, they insulted me by offering a $rebate for my poor service, wasted time and aggravation I advised them I wanted a differential refund for the entire year I had been charged for Mbps but was licensed for Mbps They upped the rebate to $ I restated I wanted the differential for the to Mbps which amounted to $for the year I was promised a return call by July 15th No callSo I am paying $for 2-Mbps service I am going to dump Rise and am making arrangements for an alternative provider
I signed up with Rise Broadband for what I thought was a year contract at a price of $per month + equipment rental ($10) and taxes and fees This was for speeds up to mbps service, which I was told was available in my area (by a Rise Broadband representative over the phone) I signed up for the service with a third party company (reseller I think they're called)after they let me know that RiseBroadband was the best company that I could get internet through in my location I overheard the reseller representative state the deal that I agreed to to the Rise Broadband representative over the phoneAll seemed well, the customer service was great while asking about the service and getting set up My calls or online chats were answered within minutes or soThe installation was done well and professionally by the installer, it was at this time the trouble started though I learned that the 25mbps tower was not in reach, so I had to go with the mbps max speed tower That was and still is ok with me as those speeds meet all my needs, although I did not get a better price for the slower speed The first month was almost great, Except for the fact that from 4-9pm the top speed I can get is usually about mpbs through speedtest.net Definitely not the I am paying for The bill for the second month magically jumped $ When I got on the online chat to find out why, I was told (after just a few minutes wait) the extra charge was an unwanted service added on as a special day free and then you pay for it deal Added on without telling me until after! I cancelled this PC CARE SUPPORT service and got a confirmation e-mail that I cancelled it It was during this chat I learned that I was not signed up for a year contract at the price mentioned, but a year contract as follows: six months at the price of $a month and then months at whatever the current price was at that time, something like a month, total bill towards $ I ended the chat submissively and angry as I was given no other alternative I then got my bearings and called RiseBroadband and got an answer almost immediately, when I began to tell my problem the guy on the line told me that he couldn't help me as he was "technical support", even though I am nearly sure I pressed the connect to billing option I then waited on the phone for over an hour, and just as I was filing a complaint with this Revdex.com service they picked up The woman who answered apologized for the wait and asked who she had the pleasure to talk to---Yeah, right After explaining my problem she mercifully signed me up for a new year contract at their current sign up rate of $a month for year and $a month for the remaining year of the contract I am grateful for this and hoped everything was settled The next and most recent hit came as I browsed through this months bill $for the service ($29.95+$fee rental is $of course) +$in taxes + hmmmmmm lets see PC CARE SUPPORT $ So I got online and hoped for an easy resolution through online chat (which previously was always answered within 5-minutes) It's been about an hour and a half now To me it shows they truly don't care, and can be likened to drug dealers Get you hooked and then rule you It should be criminal in my opinion as I am sure they treat many customers like this, but my insignificance doesn't pull much weight I am also mortified that they have an A+ rating on this Revdex.com site with negative reviews What money can buy?
I'm not sure if it's the company or the Revdex.com at fault here...How is it that a company with such an overwhelming (95% negative customer reviews) number of complaints continue to receive an A+ rating by the Revdex.comMaybe it's time to ditch the Revdex.com for a more legitimate Business AgencyMy complaint with Rise is consistent with most of the others listed hereTechnical service folks are great and genuine whereas the Billing department is absurd beyond beliefThe company policy of issuing credits based on the number of times a subscriber calls and reports an issue versus the time it takes to actually resolve the issue is beyond ethical comprehension and obviously architected to manipulated the bottom line rather than the place any emphasis on quality of service or customer satisfactionShop elsewhere for internet service if you have a choice and if not, pester them relentlessly ever day and hold them accountable for delivering the service you pay forPetition to abolish the Revdex.com as the worthless bureaucratic cash cow that is instead of the consumer friend they pretend to be!
For over a month now I have had constant issues with my internet speedI have called about the issue multiple times and was told it had been elevated to the next tier and I would receive a call to help me rectify the issueI never received a phone callEverytime I do call concerning this issue, tech support wants to start over from square one and run a bunch of testsI have obliged them many timesBut now its time for them to stop the silliness and come fix my issueConsidering they never followed up to rectify the issue I see no reason to start the process over againThey are charging me for a service Im not receiving
We are paying for a service locked into the contract for years to save money, when we checked speeds we are receiving half of what we are paying forCalled numerous times to get it fixed and they can't figure out why the speeds are half of what it should beCalled to get out of the contract as in a week they haven't fixed it and they won't let me out of the contract even though they are in breach of itJust want what I am paying for or out of the contract to find a better service
This complaint involves interaction after interaction with this company with no resolution
It started with cancelling my web domain name, *** and another domain *** over two years ago
I asked to cancel my domain names but because I had paid for my website for another year, I had to wait till that time was up
After the time had ended I contacted rise broadband to release my domain names so that I could move them to another provider
Efforts were made many times, I was given codes and yet, rise broadband would not release my domain names to me
I built a new website through *** my new domain name with the is ***
*** would change the name to *** as soon as rise broadband released their hold on my account
I was given several excuses I was told that I couldn't use the name *** because I had to wait days for it to be released I waited and still they did not release my name I have had this name since
We recieved service from Rise Broadband a few months agoWe never received the bandwidth paid for and the service never worked in our homeThe router installed by their technician would only connect one device at a time and would never work outside of the room it was installed inWe called out the technician who came various times when we were not home and workingWe would set a time for them to visit when we were home but they would only come when we were not homeWe finally were home one day when they visited and the technician told us that the router was not the best router and that they didnt yet have a better oneA new one was soon to be made availablehe installed a new router and leftThe system still did not work in the same ways
We continued to be billed by Rise Broadband even without service except for on one device and in the same room as the routerWhen we expalined this to billing and then a superviser they said there was nothing we could do except pay the bil
I was a customer for a number of years and decided to call to see if they could lower my monthly billI was on the old contract so I had unlimited dataI was told my bill would be halved if I signed a two year contractI asked if they had a history of how much data I had been using since the new contract involved capping my usage at 350GBI was told they did not keep a history of my data usage but I would be fine
Far from my average monthly bill being half of what I was paying, it has consistently been more and now with a capI believe Rise deliberately withheld my data history and talked me in to signing a contract so they could end my unlimited data usage and put me on a cap
I have since canceled their service and they have now hit me with another $150+ early cancellation fee
DISGUSTING BUSINESS PRACTICE AND LIES REGARDING MY DATA USAGENOT AN ETHICAL COMPANY TO DEAL WITH!
We have our email through rise broadband, we pay for this emailWe have had nothing but problems in the last months with our emailLost email and the spam box we have is grey mail which should be our spam and we should be able to get to it,, We are having trouble getting to our spam boxA lot of time our customers first email will go to spam so we have to go and retrieve thisWe are loosing customers because they cant get the email into our mail because Thur grey mail thinks its spamso we call,and call and call and get every excuse YOU CAN EMAGINE, They tell us grey mail isn't our spam??? Which it is,They have told us nothing but lies about this situation, Customer support cannot even tell us how to get our spam and they dont even care.I requested the administrative password /user name and they refuse to get me this information, We pay for this HOKIE email service, I have been in tears because they lie every time we callAnd not to mention if you cant get your emails from new
Signed up with Rise about months ago for telephone and internet service They purchased my previous provider Texas Communications, but left those phones in place when signing me to a new contract I later found out that they don't actually service those phones but outsource the service, so if we have problems it can be days before they get back to us I asked if they could put in phones that they could service and they would for more money, of courseMy internet service provided by Rise was suppose to be a 10xmeg dedicated circuit It is that way many days however it seems like we have a few days a month with no speed at allBottom line: I'm moving my phone service to somebody that can resolve issues in a timely fashion, because the phone and internet are important for my business
Around 10-31-I contacted Rise by phone to install internet service according to a flyer we became aware ofWhen I spoke to the agent she assured me that the speed we were looking for (mbs) was readily available and install could take place that week
The agent that installed it later that week did a poor job of installing but it was dark outside at the time he finished so I wasn't aware until after he leftWhen he came inside to have me go over details he started out by saying that he was sorry but the upload speed we were seeking wouldn't be a availableI asked what it would be and he indicated that it would only be 5mbsI explained that was 75% less than what was sold to us and that it was even slower than what we currently use from another device (and still use)He said that the antenna that we would be connected to was scheduled to be upgraded in the coming months but didn't have a clear timeframeI said I'd be willing to wait for the upgrade but under no circumsta
I have been with this service provider formally known as digis for years and since they switched over to Rise Broadband I have had horrible internet service The speed is not what I’m paying for at all, I have tried numerous times to get help with fixing it and all they say is they will have a technician return my call It has been weeks and I still haven’t received that call their customers met service agents are rude and cocky and take forever to answer calls I am so done with this internet provider and would never recommend this internet service provider to new customers
Formerly Rhino Communications, I filed a complaint a couple of years ago to resolve this same issue We are supposed to be getting mb download and mb upload Currently they have overloaded the tower again and most of the time we cannot watch Netflix without it 'loading' every couple of minutes About a month ago, I called in because we were getting less than 1/mb download after an hour of diagnostics the Tech was able to get the ticket escalated to priority, however the intenet is never consistent and frequently non-existent A couple of weeks later after several more calls and complaints l called in when the Internet went down again and I was told that the previous tickets had been closed and a the tech then opened a new one (the problem was never fixed) When the current tower was first put in use, we got approximately mb download after a couple of months the mb download dropped to about to mb and now we are lucky to get mb download Every time I call
Risebroadband has very poor service, reliability, customer support, and ratesThey seems to feed off small communities knowing they are one of very limited optionsMy personal experience with them was great until about a year agoSince my tower was damaged in a storm it has been slow and intermittentRecently July my service has been unusableIt works for minutes then goes outMovies, games, internet access, even commercials waiting to load something take forever or time outI would certainly like to see a company like this get exactly what they giveThey should be required to give the same service you pay forIf I gave them $a month for the service I receive I would not have even the garbage internet I am getting nowPLEASE read these reviews before you switch to themThere is a reason it has ?? overall reviewI know there are people that want to cause trouble but there are also very frustrated people with limited income that depend on the service for more than just entertainmentI would ask that the Revdex.com deny this type of company accreditation until they can get their service and company to ?? service or betterI don’t think that is asking a lot vs customers being ripped off each month in a contract
I have Had service from Rise Broadband for Years and have never had the service that they are charging meI am paying for a mg plane and in the five years have almost never had the service that I am paying for
Rise Broadband has automatically implemented a new service called "PC Care"This service is guised in the form of a "valuable customer benefit", couched in an additional monthly fee of $with an extra $for each additional deviceHowever this is really a way to cover their own cost increases in an unscrupulous mannerTheir practice to make every one of their customer's pay for this service is ludicrous! This is FRAUD plain and simple! Oh, they say customers can cancel at any time because "PC Care" is optional, more on that later
I am not opposed to additional charges for troubleshooting, installing, or fixing software and/or hardware NOT directly involving the broadband internet service that this company is hired and contracted to provide and maintainThese additional services should be charged for by subscription or ala carteHOWEVER, these charges should NEVER be initiated until I have been made fully aware of them AND given my EXPRESS approval!
BUT "PC Care" is N
I had been having problems with internet service being extremely slow, way slower than what we were paying for, and also frequent interruptions in service Near the end of July or first part of August, I FINALLY after waiting for a couple of years, got Rise Broadband to come out and put up some new equipment at our home I got them to come out only after filing a complaint with the Revdex.com I had called into customer service more times than I could count and was always told that, yes, they were aware of an issue, they would be installing new equipment, they were working on the problem, etc., etc I asked numerous times to speak with someone above the customer service reps who answer the phones and was promised phone calls back from a supervisor but I never got those calls So after the new equipment was installed this summer, our service was GREAT! No issues, no need to reboot equipment, etc This was great until approximately the first part of Oct Then I started noticing slowness
I have been having problems with my Internet service off and on for the last three monthsI have called about the problem and all I hear is that they are working on it and won't give me a time frame on how long until it will be fixedThen two weeks ago it happens again and they try to tell me my equipment is obsolete and needs replaced and the soonest anyone can get here is two weeksThe technician arrives and checks the equipment and it's actually not my equipment, but the tower that was being used is no longer available and they can't provide me service and the only refund offered was that of the current monthThe problem happened in June and its now JulyWhat about the other days I was without service last month and the times I was without service in the previous months? I feel like I was lied to and misled by this company!
We have been with Rise Broadband for quite a while nowThe service at our house goes in and outIt is never consistentLast year they offered me a contract price that was cheaperI signed it and since then I have made so many calls to their technical support that I have lost countMy Wife works from home and when the Internet is not available she doesn't make Money! This morning it is doing it again , mainly internet is slow to no signalI called their Tech support and at first they said nothing is wrong on their endThen while rebooting the tech said she saw a problem with the radio on our rooftop
Now we have to wait until Saturday morning without internet againEvery call I am required to update all of my personal information even though I just did itService is so erratic I pay monthly and on time and funds are always tendered without complication
Rise Broadband has increased the price of their service for the third time since I signed up for their internet service in October I agreed to a year contract at a fixed price of $a month, which included "all taxes and fees" (per recorded phone call with Rise Broadband sales representative) When I complained to Rise Broadband previously, they would not honor the contract and even admitted in writing that "This is the first time we have increased our prices in four years" (thus admitting that they raised the price of their service - in violation of the contract) The practice of adding "fees" to a fixed price contract is unethical, especially when the fixed price contract included "all taxes and fees"
Don't walk - RUN from rise Broadband Approximately one year ago Rise bought out Digis I was supposed to get Mbps service It did not reach near that level Unfortunately I had a death in my immediate family and had to leave home for months to deal with personal and business issues During that time my wife complained of slow service When I returned home several months later, I investigated Instead of Mbps I was getting -Mpps I called Rise technical support They tried to correct the problem remotely by making adjustments in my account I talked with different technical reps over a three day period The second said the first did nothing although he told me he did The third told me the second did not reinstate my account after testing so I wasn't getting any service at all The third also told me I wasn't licensed for Mbps - only When rise bought out Digis they had made a mistake and only licensed me for Mbps but charged me for He promised to resolve the licensing issue but said the signal problem was serious enough to warrant a service call to my house The 4th rep said Rise had placed my signal on one part of the tower but had me pointing at a totally different location - hence very bad signal After he left he said I should now be getting close to Mbps I ran tests two days in a row I was getting Mbps and Mbps Obviously whatever the techs did - made it worse I made different telephone calls to Rise billing Incredulously, they insulted me by offering a $rebate for my poor service, wasted time and aggravation I advised them I wanted a differential refund for the entire year I had been charged for Mbps but was licensed for Mbps They upped the rebate to $ I restated I wanted the differential for the to Mbps which amounted to $for the year I was promised a return call by July 15th No callSo I am paying $for 2-Mbps service I am going to dump Rise and am making arrangements for an alternative provider
I signed up with Rise Broadband for what I thought was a year contract at a price of $per month + equipment rental ($10) and taxes and fees This was for speeds up to mbps service, which I was told was available in my area (by a Rise Broadband representative over the phone) I signed up for the service with a third party company (reseller I think they're called)after they let me know that RiseBroadband was the best company that I could get internet through in my location I overheard the reseller representative state the deal that I agreed to to the Rise Broadband representative over the phoneAll seemed well, the customer service was great while asking about the service and getting set up My calls or online chats were answered within minutes or soThe installation was done well and professionally by the installer, it was at this time the trouble started though I learned that the 25mbps tower was not in reach, so I had to go with the mbps max speed tower That was and still is ok with me as those speeds meet all my needs, although I did not get a better price for the slower speed The first month was almost great, Except for the fact that from 4-9pm the top speed I can get is usually about mpbs through speedtest.net Definitely not the I am paying for The bill for the second month magically jumped $ When I got on the online chat to find out why, I was told (after just a few minutes wait) the extra charge was an unwanted service added on as a special day free and then you pay for it deal Added on without telling me until after! I cancelled this PC CARE SUPPORT service and got a confirmation e-mail that I cancelled it It was during this chat I learned that I was not signed up for a year contract at the price mentioned, but a year contract as follows: six months at the price of $a month and then months at whatever the current price was at that time, something like a month, total bill towards $ I ended the chat submissively and angry as I was given no other alternative I then got my bearings and called RiseBroadband and got an answer almost immediately, when I began to tell my problem the guy on the line told me that he couldn't help me as he was "technical support", even though I am nearly sure I pressed the connect to billing option I then waited on the phone for over an hour, and just as I was filing a complaint with this Revdex.com service they picked up The woman who answered apologized for the wait and asked who she had the pleasure to talk to---Yeah, right After explaining my problem she mercifully signed me up for a new year contract at their current sign up rate of $a month for year and $a month for the remaining year of the contract I am grateful for this and hoped everything was settled The next and most recent hit came as I browsed through this months bill $for the service ($29.95+$fee rental is $of course) +$in taxes + hmmmmmm lets see PC CARE SUPPORT $ So I got online and hoped for an easy resolution through online chat (which previously was always answered within 5-minutes) It's been about an hour and a half now To me it shows they truly don't care, and can be likened to drug dealers Get you hooked and then rule you It should be criminal in my opinion as I am sure they treat many customers like this, but my insignificance doesn't pull much weight I am also mortified that they have an A+ rating on this Revdex.com site with negative reviews What money can buy?
I'm not sure if it's the company or the Revdex.com at fault here...How is it that a company with such an overwhelming (95% negative customer reviews) number of complaints continue to receive an A+ rating by the Revdex.comMaybe it's time to ditch the Revdex.com for a more legitimate Business AgencyMy complaint with Rise is consistent with most of the others listed hereTechnical service folks are great and genuine whereas the Billing department is absurd beyond beliefThe company policy of issuing credits based on the number of times a subscriber calls and reports an issue versus the time it takes to actually resolve the issue is beyond ethical comprehension and obviously architected to manipulated the bottom line rather than the place any emphasis on quality of service or customer satisfactionShop elsewhere for internet service if you have a choice and if not, pester them relentlessly ever day and hold them accountable for delivering the service you pay forPetition to abolish the Revdex.com as the worthless bureaucratic cash cow that is instead of the consumer friend they pretend to be!
For over a month now I have had constant issues with my internet speedI have called about the issue multiple times and was told it had been elevated to the next tier and I would receive a call to help me rectify the issueI never received a phone callEverytime I do call concerning this issue, tech support wants to start over from square one and run a bunch of testsI have obliged them many timesBut now its time for them to stop the silliness and come fix my issueConsidering they never followed up to rectify the issue I see no reason to start the process over againThey are charging me for a service Im not receiving
We are paying for a service locked into the contract for years to save money, when we checked speeds we are receiving half of what we are paying forCalled numerous times to get it fixed and they can't figure out why the speeds are half of what it should beCalled to get out of the contract as in a week they haven't fixed it and they won't let me out of the contract even though they are in breach of itJust want what I am paying for or out of the contract to find a better service
This complaint involves interaction after interaction with this company with no resolution
It started with cancelling my web domain name, *** and another domain *** over two years ago
I asked to cancel my domain names but because I had paid for my website for another year, I had to wait till that time was up
After the time had ended I contacted rise broadband to release my domain names so that I could move them to another provider
Efforts were made many times, I was given codes and yet, rise broadband would not release my domain names to me
I built a new website through *** my new domain name with the is ***
*** would change the name to *** as soon as rise broadband released their hold on my account
I was given several excuses I was told that I couldn't use the name *** because I had to wait days for it to be released I waited and still they did not release my name I have had this name since
We recieved service from Rise Broadband a few months agoWe never received the bandwidth paid for and the service never worked in our homeThe router installed by their technician would only connect one device at a time and would never work outside of the room it was installed inWe called out the technician who came various times when we were not home and workingWe would set a time for them to visit when we were home but they would only come when we were not homeWe finally were home one day when they visited and the technician told us that the router was not the best router and that they didnt yet have a better oneA new one was soon to be made availablehe installed a new router and leftThe system still did not work in the same ways
We continued to be billed by Rise Broadband even without service except for on one device and in the same room as the routerWhen we expalined this to billing and then a superviser they said there was nothing we could do except pay the bil
I was a customer for a number of years and decided to call to see if they could lower my monthly billI was on the old contract so I had unlimited dataI was told my bill would be halved if I signed a two year contractI asked if they had a history of how much data I had been using since the new contract involved capping my usage at 350GBI was told they did not keep a history of my data usage but I would be fine
Far from my average monthly bill being half of what I was paying, it has consistently been more and now with a capI believe Rise deliberately withheld my data history and talked me in to signing a contract so they could end my unlimited data usage and put me on a cap
I have since canceled their service and they have now hit me with another $150+ early cancellation fee
DISGUSTING BUSINESS PRACTICE AND LIES REGARDING MY DATA USAGENOT AN ETHICAL COMPANY TO DEAL WITH!
We have our email through rise broadband, we pay for this emailWe have had nothing but problems in the last months with our emailLost email and the spam box we have is grey mail which should be our spam and we should be able to get to it,, We are having trouble getting to our spam boxA lot of time our customers first email will go to spam so we have to go and retrieve thisWe are loosing customers because they cant get the email into our mail because Thur grey mail thinks its spamso we call,and call and call and get every excuse YOU CAN EMAGINE, They tell us grey mail isn't our spam??? Which it is,They have told us nothing but lies about this situation, Customer support cannot even tell us how to get our spam and they dont even care.I requested the administrative password /user name and they refuse to get me this information, We pay for this HOKIE email service, I have been in tears because they lie every time we callAnd not to mention if you cant get your emails from new
Signed up with Rise about months ago for telephone and internet service They purchased my previous provider Texas Communications, but left those phones in place when signing me to a new contract I later found out that they don't actually service those phones but outsource the service, so if we have problems it can be days before they get back to us I asked if they could put in phones that they could service and they would for more money, of courseMy internet service provided by Rise was suppose to be a 10xmeg dedicated circuit It is that way many days however it seems like we have a few days a month with no speed at allBottom line: I'm moving my phone service to somebody that can resolve issues in a timely fashion, because the phone and internet are important for my business
Around 10-31-I contacted Rise by phone to install internet service according to a flyer we became aware ofWhen I spoke to the agent she assured me that the speed we were looking for (mbs) was readily available and install could take place that week
The agent that installed it later that week did a poor job of installing but it was dark outside at the time he finished so I wasn't aware until after he leftWhen he came inside to have me go over details he started out by saying that he was sorry but the upload speed we were seeking wouldn't be a availableI asked what it would be and he indicated that it would only be 5mbsI explained that was 75% less than what was sold to us and that it was even slower than what we currently use from another device (and still use)He said that the antenna that we would be connected to was scheduled to be upgraded in the coming months but didn't have a clear timeframeI said I'd be willing to wait for the upgrade but under no circumsta
I have been with this service provider formally known as digis for years and since they switched over to Rise Broadband I have had horrible internet service The speed is not what I’m paying for at all, I have tried numerous times to get help with fixing it and all they say is they will have a technician return my call It has been weeks and I still haven’t received that call their customers met service agents are rude and cocky and take forever to answer calls I am so done with this internet provider and would never recommend this internet service provider to new customers