Samsung Electronics America

Samsung has reviewed Mrs***’ complaint in regards to her washer Our system shows a refund request in the amount of $599.20; reference Txt# [redacted] was submitted for the unit On 10/09/17, Refund/Compensation payment method website link e-mail requesting Mrs***’ preferred payment method as well as a Response Required for Refund Process e-mail was sent to her email on file with the acceptance document attached, along with instructions that are required to proceed with the refund Mrs***’ refund/compensation payment method has been received and the refund is now in the final stages of approval Once approved, Mrs [redacted] will receive a Refund Payment Requested e-mail informing her that the refund is being processed for payment as well as a Refund Payment Processing e-mail informing her that the refund is being processed to be issued When the check has been issued, Mrs [redacted] will receive a Refund Check Issued e-mail informing her that the check has been issued for payment Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Complaint: [redacted] I am rejecting this response because: First of all, I wasn't guaranteed appliance would work after days 2nd: forking out $or so with only days guaranteeAfter reading all the responses from customers who had fridge repaired, I found they broke down again Screw sansung fir there but repairs I love my new whirlpool Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: the micro sd card was never returned from Samsung either repaired or replaced Instead, Samsung has ignored my calls and resolve the matter as legally responsible Samsung returned the original micro SD card that I sent over months ago in the same condition It was not repaired The problem is still unresolved I ask that Samsung contact directly to resolve the matter promptly Regards, [redacted]

Samsung has contacted the customer regarding their Note Unfortunately, the Note is not available and the customer was offered the Sor SEdgeThe customer informed the representative he needs to follow up with a decision regarding the resolutionWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer regarding their washerUnforuntaely, the Voluntary Recall Program does not include a full refund for the unitWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer regarding their Dish WasherThe customer will be set up for repair and will be contacted by a technicianWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted]

According to our files, Samsung has attempted to contact the customer regarding the customer’s unit model # NP365E5C-S04US Samsung has offered the customer a refundWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

no one has contacted me to send this signed aaffidavitHow would I get this and where would I send it? [A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Samsung has contacted the customer to address their concerns regarding their Samsung printerWe have advised to the customer that we will send out the requested part and that they should receive it no later than FridayWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: Like everything else about their company this was a twist of the truthThey offered to REVIEW my claim and all information HAD BEEN sent previouslyThey are more interested in maintaining some form of convoluted replacement system that makes it virtually impossible to receive parts that should have been sent with the original orderThis entire experience has made it impossible to do business with any corporation that cares so little for customer satisfaction that they put their procedural process over ensuring product will be enjoyed and can be usedAll of this over one dollars worth of plastic As they have no intention, and never did, of doing what is right have no choice but to reject their attempt to hide the fact that they offer no customer service merely double talk and their only desire is to make sure they do not part with anything after the sale Regards, [redacted] ***

Samsung has reviewed Ms [redacted] complaint in regards to her refrigerator Our system shows the agent who handled the claim set up service; reference Txt# [redacted] for the unit An ASC agent has been in contact with Ms [redacted] to schedule the repair Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Complaint: [redacted] I am rejecting this response because:I believe you misunderstood my letter [redacted] along with the [redacted] Store were very helpfulI am saying that your company"SAMSUNG" denied to replace my Smart TV when notified by [redacted] ***.According to the [redacted] Protection Plan, they did everything they possiblycould and then they contacted your company about replacement and you flat out"DENIED" the request from [redacted] ***, when they did everythingaccording to what your support tech had askedYou SAMSUNG didn't honored yourWARRANTY Regards, [redacted]

We appreciate your correspondence and allowing Samsung the opportunity to review your claimAfter review of your repair history we have confirmed that extensive repair attempts were performed each time the unit was received at our repair facility At this time Samsung has exhausted the repair options availableWe are unable to upgrade the device as requested, nor are we able to gift any additional item Samsung can, however, offer to refund the purchase price of the original product if the original product is returned to Samsung accompanied by a proof of purchase receipt displaying the date of purchase, place of purchase and IMEI #A [redacted] Premailer has been requested and will be delivered to your home address tomorrow in order to retrieve the requested itemsOnce received and validated a refund request will be submitted accordinglyThank you

As per Samsung Telecommunications department a refund has been submitted in the amount of $for Mr [redacted] under transaction number [redacted] The refund check was issued on 12/22/ We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: This is a completely invalid responseI got a phone call from the office of the president and after taking minutes to explain how the handle broke off and caused damage to my refrigerator, she simply said they weren't going to do anythingJust to let everyone know, the inside door shelves of my refrigerator are also beginning to crack and break nowSamsung offered no resolution or assistance to my problem at allA broken handle is hardly what I would call cosmetic damageI will be sure to let everyone know the quality of product Samsung is producing and this has been the worst customer service experience I have ever had Regards, Barlow ***

Complaint: [redacted] I am rejecting this response because: I have already sent the device in to Samsung twice for replacementBoth times the device was returned un-repaired and not replacedAt this point, I have no reason to believe that Samsung will ever honor their promise to replace the device and that they are simply trying to stave off a valid warranty claimSince filing my complaint through the Revdex.com, I have continued to contact Samsung in an attempt to resolve this issueIn the phone calls that I have made to Samsung since this complaint was filed, I have sat on hold for approxhours and been transferred to different peopleThe conversation I had Wednesday evening (9/28) where I was told that an advance exchange (sending a replacement with me returning the damaged device upon receipt) was approved and that I was to receive a follcall from the "back office" within 1-business daysIt is now Friday (9/30) and I have yet to receive a call from the "back office" as promisedThis will be the 4th or 5th time that I have been promised a return call from Samsung and the commitment went unfulfilledAll of these reasons are why I do not have faith that Samsung will honor their commitment this time Until Samsung honors their commitments in full, I consider my complaint valid and unresolved Regards, [redacted]

Samsung has contacted the customer to address their concerns regarding their Samsung TabletWe have offered the customer an exchange as an accommodation The customer has accepted our model offer and we have initiated the exchange processWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has made several attempts (2/15/17, 2/16/and 2/17/17) to get in contact with Mrs [redacted] by phone number [redacted] in regards to her phone to no avail Up to date, Mrs [redacted] has not returned our calls to continue with the claim for service of the phone, reference Txt# [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has contacted the customer regarding their concerns with their washer Mr [redacted] was advised there will be no other accommodation other than the rebate check which he has already accepted by him We apologize again for any inconveniences and delays the customer may have experienced with this caseThank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I have sent the email regarding the offer of a refundHowever, as the instructions to self-repair the washer likely came over chat or phone, I was unable to locate transcriptsDuring my phone conversation with the Samsung representative, she told me that she did not doubt my statement, and that failure to produce transcripts would not prevent me from receiving an acceptable response, which is either a full repair of the washer, or a full refund.I am grateful to Samsung for reaching out to me, but do not consider this matter successfully concluded yet Regards, [redacted]