Samsung Electronics America

Samsung has attempted to contact the customer to address their concerns regarding their washerUnfortunately we have not heard back from the customer Please have the customer contact us at [redacted] so that we may assist We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Upon further review of Ms [redacted] claim, our system shows that the agent handling the claim has been trying to obtain the BOS (Bill of sale) from her but she is refusing to email it directly to the agent in order to be assisted further Ms [redacted] also mentioned in her rebuttal that she uploaded the same information the agent is requesting on the Revdex.com but nothing is attached on her original complaint or the rebuttal response Ms [redacted] is maintaining that all information/paperwork has already been submitted for her claim The agent will check Ms [redacted] previous file history to see if the BOS has been attached However, if the agent is not able to pull up any information, Ms [redacted] will need to provide them (unfortunately again) in order to proceed with the claim We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has contacted the customer regarding their televisionWe have provided the customer with the requested information to their email address and provided the customer with a gift card for customer satisfactionWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: I have not yet received refund nor have I had any further correspondence from business other than the offer of refund Regards, [redacted]

Samsung has contacted the customer regarding his concerns with his powerboat Vacuum We requested the bill of sale from Mr [redacted] which he has emailed Alicia at [redacted] I have also provided Mr [redacted] with my direct contact information and he is aware we are working on getting this resolved for him We apologize for any inconvenience and delays the customer experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through FridayThank you

Samsung has reviewed Mr [redacted] claim in regards to his delayed Samsung.com order Our system shows an E-Commerce agent spoke with Mr [redacted] on 4/11/and advised that the order was shipped on 4/10/with an expected delivery date of 4/17/ We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Upon further review of the customer’s file a promotion code was generated for the customer and provided to the customerWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday Thank you

Samsung has contacted the customer regarding their RefrigeratorOn 3/29/2017, the customer was approved for a refund under transaction# [redacted] and the customer has acceptedWe apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Complaint: [redacted] I am rejecting this response because: I HAVE STILL NOT RECEIVED THE CREDIT My credit card company confirmed today 5/that the credit has STILL not been provided Regards, [redacted]

Samsung has reviewed Mr [redacted] claim in regards to the rebate for his washer Our system shows the agent handling his claim spoke with him on 3/22/and advised that Samsung will be processing his rebate Once the Rebate Deptprocesses and issues the rebate check, please allow for 7-business days after the check has been mailed to receive itWe apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Complaint: [redacted] I am rejecting this response because: My concern and request were not addressed properly.The fact that Samsung released flammable devices in the past and they had to take a monetary loss for the recall, does not mean that they should lower the quality of their devices in order to recover some of the revenue lost through a higher margin as a result of lowering the qualityThe device is not cheaper and should be held to the same standardsI am attaching the communication between Samsung's representative and myselfRevdex.com I HAVE AN OPEN COMPLAINT WITH THE FTC, PLEASE PROVIDE GUIDANCE ON WHAT OTHER TRADE OVERSIGHT AGENCIES I CAN APPROACH AND ANY OTHER ROUTES I CAN TAKE Regards, [redacted]

Samsung has attempted to contact the customer regarding their refrigeratorUnfortunately, we have not received a response from the customerPlease have the customer contact us at [redacted] so we may assistWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Upon further review of the customer’s file, the customer has been set up for a refund for their washerWe are also in the process of a resolution for the second unitOnce we receive an update, we will follow up with the customerWe apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has contacted the customer regarding their washerThe customer was advise of the only two options for the Voluntary Recall ProgramThe customer is asking for the status of her rebate, we reach out to Stericycle regarding the customer’s rebate and provide an update once we receive informationWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: When the Office of the President called me from Samsung, the woman representative didn't take responsibility for denying me coverage under the Samsung one-year warranty She passed off responsibility to [redacted] instead She was a bit dismissive to me, which I didn't appreciate I won't be buying Samsung products any longer Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:There are numerous complaints about the same issue I did not cause the damage and it is not considered physical damage I attached the pictures to show you that the top layer of the screen does not have an impacts to show I did not drop this phone This is a manufacturer defect and if you read about the different forums in reference to the Samsung Galaxy SActive about people complaining about the same issue There is even a complaint petition on [redacted] I am rejecting their response and they are responsible for sending me a replacement phone Regards, [redacted] ***

We appreciate your correspondence and allowing Samsung the opportunity to review your claim.Under the coverage section of the Samsung warranty it clearly states your product must be shipped to Samsung for warranty servicesSamsung would evaluate your product and determine the appropriate resolution.Regarding the return or compensation for the handset, this can only be addressed by your service provider Please contact your Service Provider for additional information To proceed with phone evaluation please refer to Service Ticket [redacted] for shipment of the device to Samsung Back up all data and remove any SIM Card, SD Card or additional accessories used with the phone prior to shipment.Please note this Service Ticket will cancel days from today's date if the product is not received.Thank you

Samsung has reviewed Mr [redacted] complaint in regards to a refund for his Note phones Our system shows a compensation check in the amount of $962.68; reference Txt# [redacted] for IMEI # [redacted] and compensation check in the amount of $937.68; reference Txt# [redacted] for IMEI # [redacted] was issued on 10/30/for both devices Please allow 7-business days after the check(s) has been mailed to receive it Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has contacted the customer regarding their Blu-Ray Disc PlayerThe customer was informed he has the latest firmware and would require service The serial number has been requested and we are waiting on the customer’s informationWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # LN52A650A1FXZA We addressed MsLupkovich’s concerns and have offered the customer a one-time free of charge repair for capacitor and/or power supply onlyWe have explained the offer will not be duplicated in any future claim as the capacitor settlement has expiredAt this time we cannot honor the customer’s request for a refundWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you