Samsung Electronics America

Samsung has reviewed [redacted] complaint in regards to being charged for the trapromotion E-Commerce has advised that a one-time exception refund in the amount of $125.00; reference Refund number [redacted] was submitted today, 4/05/for the traadjustment charge Please allow 3-business days to see the funds reflected on the account Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has contacted the customer regarding their refrigeratorThe customer has been offered a refund and the customer has accepted under transaction # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Please note, a member of the Samsung Latin America team should be in contact with you regarding the status of your product.Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claimTo review options to assist with your exchange please confirm the following information: Model: IMEI #: Thank you

Samsung has contacted the customer to address their concerns regarding their entertainment systemThe customer has been informed that we will need the complete model and serial number of the product as well as a copy of the original purchase receipt so we can look into the situation furtherWe are waiting for customers response We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday thru Friday and refer to case# [redacted] Thank you

Samsung has contacted the customer regarding their washerThe customer has been set up for a free of charge repair under transaction # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Upon review of the customers’ file Mrs [redacted] stated that the rebuttal was given prior to the phone call Mrs [redacted] stated that her husband watches the television so she is unsure of the usage of the TV at this timeMrs [redacted] was advised if she has any further issue she may contact 1-800-SAMSUNG We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case# [redacted] Thank you

Samsung has contacted the customer regarding their RefrigeratorThe customer was offered a buyback in the amount of $and the refund transaction number is [redacted] Please allow to business days for an agent to contact with preferred payment option and the refund processWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you

Samsung has contacted the customer regarding their refrigeratorThe customer has been informed that we will contact the refund department to reissue the link to the refund websiteWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: I did not, in any way, accept this responseI sent to them a brand new phone to have serviced When the phone was returned to me, it would not turn onWhen I sent them the phone, the only problem it had was that it was not reading the SIM cardHow it goes from not reading a SIM card to completely not working is beyond meI called Tech Support when the phone arrived to tell them that the phone wouldn't even turn on after they returned it to meThe rep I spoke with said they would have someone from their corporate office contact me, which never happenedI will be filing a claim with small claims court Regards, [redacted] ***

Samsung has contacted the customer to address their concerns regarding their Samsung RefrigeratorWe have offered the customer an exchangeThe customer accepted our offer and we advised that their place of purchase will reach out to them to finalize itWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Upon further review of the customer’s file, the customer has been set up for a refund and an email was sent to the customer on 1/26/We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Mrs [redacted] claim in regards to her remote control for her television Our system shows a customer service agent submitted a request; reference Txt# [redacted] to have a remote shipped to her The request was approved and Mrs [redacted] should have received a Samsung SMS notification on 7/26/informing her that the remote has been shipped outThank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

The fact that this employee doesn’t give me a call back number to discuss the inaccuracyThe that my serial number to my phone doesn’t match their records? I’m still under contract with [redacted] and I want to know why my serial numbers do not match their recordsThis is serious, also I want to discuss why I didn’t get a manualLastly I want to discuss why I can hear out of the left side of the ear plug onlyThis is highly unheard of! I was told by the same ghost writer that my serial numbers don’t match up I purchased this phone from [redacted] and was never told about a one year warrantyOtherwise I would not have signed a contract for two yearsIt is very important to know who is communicating with the Revdex.comI was never given a name of who responded to my complaintOr the opportunity to reach someone at their corporate levelI know your office suggested an appeal but the initial process was mishandledThank you for your assistance

Samsung has attempted to contact the customer on the phone number that is on file, unfortunately when calling the number we are getting a message that the number is not in serviceAn email was sent to the customer advised that their unit has been determined to be physical damage by the Samsung product support team Samsung as investigated this type of claim and results of testing show a unit will not display this type of damage if there was no impact or pressure prior to the crack developingWarranty is void when there is any physical or cosmetic damage per the Limited Warranty We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed [redacted] complaint in regards to his Samsung.com order E-Commerce has advised that with the information provided on the Revdex.com complaint, unfortunately they are not unable to locate [redacted] order An E-Commerce agent emailed [redacted] requesting his Samsung.com order number in order to further assist him with the case As of today, 12/18/17, the agent has not received a response from [redacted] with this information Please have [redacted] reply to the agent’s email at his earliest convenience in order to proceed with the claim Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Complaint: [redacted] I am rejecting this response because: I did call on 5/I was not given the option to remain on holdI left a message around 3pm and have not received a call backAttached is the page they were missing showing the qualifying phone purchaseMy number also shows up on the receipt Regards, [redacted]

Under the coverage section of the Samsung Standard Limited Warranty we must advise that physical damage is not covered However, before Samsung can make any determination regarding this matter the phone must be shipped to Samsung's repair facility for evaluation.No determination regarding repair can be made until the phone is examinedOnce examined an update can be providedTo proceed with evaluation please utilize the UPS E-label already emailed to [redacted] Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung televisionAs an accommodation, we have offered the customer a one-time free-of-charge repair accommodationThe customer has accepted our accommodation offer and we have set up a repair service on his behalfWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Upon further reviewed of Mr*** complaint, our system shows that the tablet was sent to him at an access point which he stated he would pick it up due to his situation with UPS but he failed to do so As previously stated, Mr*** had an altercation with a UPS driver and the decision was made by UPS that they will no longer deliver to his home Mr*** requested that Samsung pay to have it sent to him via FedEx or USPS and was informed that if he could not pick up the tablet at the access point provided to him, he would need to pay to have his tablet shipped back to him as Samsung only uses UPS for our shipping service As previously advised, please have Mr*** provide the service center with a pre-paid shipping label for a carrier of his choice in order to have his device shipped to him in a timely manner Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case