Samsung Electronics America

Samsung has reviewed Mr [redacted] claim in regards to his sound bar Our system shows the agent handling the claim made several attempts to contact Mr*** but has been unsuccessful The agent left their contact information for Mr [redacted] to call back to discuss his claim further Please have Mr*** contact the agent if he still needs assistance with his claim We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

I am rejecting this response because: If I send in the phone, I will be without a phone completelyI would be glad to send in the phone or take it to one of your "stores" however I would need a replacement phone because if send you the phone, im looking at least weeks without a phone then and this phone is used daily for businessSO, are you willing to be reasonable and warranty your product without putting THE CUSTOMER WHO PAID FOR THE PHONE in a unrealistic and ridiculous position? Regards,

Samsung contact the customer to address their concerns regarding their Samsung EVO SSD We are currently in discussion with the customer in order to meet a mutually agreed resolutionWe will continue to monitor this case to ensure resolutionWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday Thank you

Samsung has reviewed Mr [redacted] claim in regards to his request to resending a return shipping label Our system shows a replacement FedEx return shipping label was sent for Mr [redacted] to return the Samsung Galaxy Sedge, 32GB, (Verizon), Black Onyx back to Samsung The initial generated email sent to Mr [redacted] stated that there was a day window for the return but in reality, the time frame for returns on Samsung.com is within days to return Due to the generated email misinforming Mr [redacted] , the label expired before he was able to use it Base on the misinformation Mr [redacted] received, E-Commerce will honor the return shipping label request An E-Commerce agent advised Mr [redacted] via email that the label will expire two weeks after he receives it in his inbox We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me They contacted me and agreed to follow through with the promotionI have send receipts, just waiting to hear of shipmentAs long as all I get the promotion device I am satiisfied Regards, [redacted]

Samsung has attempted to contact the customer regarding their Galaxy SEdgeA Samsung representative has left the customer a voicemail on 10/27/ and 10/Please have the customer contact us at [redacted] so we may assistWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me for now They said they are looking into it and haven't decline as of yet Status may change if I don't receive satisfaction Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:I feel that Samsung was negligentI was forced to hire another company to fix my dryer due to lack of response from Samsung Regards, [redacted]

Samsung has reviewed Mr [redacted] complaint in regards to his dryer Our system shows the agent assigned to the claim spoke with Mr [redacted] on 10/16/to discuss the case The agent informed Mr [redacted] that the unit he purchased was sold to him with a defect which is considered “sold as is” and unfortunately holds no warranty through Samsung The agent offered Mr [redacted] OOW (out of warranty) service for the unit however the repair cost would be at his expense Mr [redacted] declined OOW service for the unit Regrettably due to the unit being sold “as is” and being OOW, no accommodations can be made for this claim Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Complaint: [redacted] I am rejecting this response because:I have been waiting since the first week of January to receive compensation for the damages! I still have not received any compensation or confirmation that the check is in the mailWaiting months for compensation to repair damages caused directly by Samsung's product is completely unacceptable! I will never purchase a Samsung product as long as I live! They do not care about their customers time or concerns! Regards, [redacted]

Samsung has reviewed Mrs [redacted] complaint in regards to a refund for her washer Our system shows a refund check in the amount of $511.81; reference Txt# [redacted] under [redacted] [redacted] name was issued on 11/27/for the unit Please allow 7-business days after the check has been mailed to receive it Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Complaint: [redacted] I am rejecting this response because: First of all thanks for your responseYes, I returned the laptop that I brought through order * [redacted] and place new order * [redacted] I returned the first one and placed new order to get the samsung workplace discount But my complaint is: Samsung customer support told me that they can adjust the price difference and send me the free passport driveAfter one week when I contacted samsung support to check the status request for price adjustment and free passport drive, they told me that they can't make any changes to existing order and I need place a new order to get the discountMy whole point here is: If they informed same thing without wasting one week time, I would have been placed my new order during the promotional period, to get free passport drive and a 10% e-gift certificateI lost both of them because of your mistake Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: I have had issues with this fridge less than three years of owning itI have already paid for a repair and fridge still isn't rightI will assure to inform everyone I know that Samsung does not stand by their products, having bought a "lemon" and that they could careless about good customer serviceI will never by any Samsung products again!!! Regards, [redacted]

As per Prizelogic Mr [redacted] code was sent to the email address [redacted] on 1/It was re-sent on 1/when the customer reached out to customer support We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday Thank you

Complaint: [redacted] I am rejecting this response because:What is Samsung Talking About? Are they really that incompetent or intentionally being fraudulent? The complaint filed is for a Samsung Samsung GalaxyNotethat I bought in March 201; that is under warranty and less than a year old [redacted] said they confirmed this with Samsung already Samsung sent me two emails, two times and not once did they ask about my product under warranty or providing a resolution All they asked me was my name which they already knew because they had all of this information prior to me filing a formal complaint Is this some type run around or is some type of Fraud going on? Attached is the info for the the warranty of this phone that [redacted] Provided me for this Complaint Against Samsung Regards, [redacted]

Samsung has reviewed Mr [redacted] claim in regards to the BOGO with trade in promotion Our system shows an E-Commerce agent emailed Mr*** advising him that E-Commerce can honor the BOGO trade in, however they need Mr*** to place the order for one device with the trade-in Once Mr*** receives the device and returns the trade-in, E-Commerce can put in process for the free S8+ Up to date, the agent has not received a response from Mr*** on his decision on the offer Please have Mr*** reply to the agent’s email if he would like to proceed with the claim Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Samsung's Office the the President promptly scheduled the service with an authorized dealer and they replaced the water filter housing to accommodate the newly designed filters We can use our water filtration system againThank you for the help in resolving this matter Regards, [redacted]

Our files indicate that the customer’s complaint regarding Model # NP700Z3A-S06US has been reviewed an additional time per customer’s rebuttal requestBased on our customer service records, we show that the customer received their unit back on the 15thIt appears that the unit is having additional issues and the customer has been set up for additional serviceWe have also updated the warranty information to reflect that the unit is in warrantyWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted E-Commerce regarding the customer’s concernAs per E-Commerce, we processed the refund for the customer on 2/2/and advised to allow 3-business days to see the funds reflected on the accountWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through FridayThank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***