Samsung Electronics America

Samsung has contacted the customer regarding their concerns with their DishwasherSamsung has offered to cover free of charge parts for the Dishwasher with the customer responsible for the laborSamsung is still waiting on response from the customerWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # UN65H8000AFXZASamsung has offered the customer an exchnageWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted E-Commerce in regardings to the customer’s concernsAs per E-Commerce, a prepaid return label was sent to the customer on 1/13/E-Commerce has been following up with the customer to make sure it was receivedWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through FridayThank you

Upon receipt of Ms [redacted] ’ Revdex.com rebuttal, we reviewed the customer’s file and request an additional timeIn an effort to resolve this complaint, we have offered the customer a $in American Express gift checks (or cards) as an acknowledgement of Mr [redacted] overall displeasure of her recent customer service experienceThe customer has accepted our accommodation offerWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Mr [redacted] complaint in regards to his Samsung Rewards Debit Card The terms of the Samsung Rewards card was clearly indicated when Mr [redacted] loaded the balance to the card after the first earned rewardThe card expired months from the date of issue and the expiration date was clearly noted on the card while it was active in the Mr***’s Samsung Pay walletStarting on the 1st day of the expiration month, Mr [redacted] was sent a notification on his device stating that the card was set to expire at the end of the monthAgain, days before the end of the month, Mr [redacted] was sent another notification of the cards expirationFrom the terms of the Samsung Rewards card: “You can only use your Card through the Samsung Pay mobile application You can use your Card prior to the Card expiration date to complete Transactions at merchants that accept Network-branded debit cards and that also accept Samsung Pay You cannot use your Card or access Loads after the Card expiration date There are limits on the dollar amount and number of Transactions you can make These limits are described in the Supplemental Terms.” As Mr [redacted] stated in the complaint, the balance on the card expired and thus has been forfeited Based on this information and in conjunction with the terms and conditions of the Rewards Card, Samsung Pay cannot renew the balance on the expired cardAny newly earned rewards are loaded to a new Samsung Rewards card and the expiration date would be set to months from the date that it was first loadedThe full balance of the card must be used before the expiration of the card Regrettably, no accommodations can be made for this claim Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Complaint: [redacted] I am rejecting this response because:Frying pan is not really a very heavy objectThere was nothing done which was out of ordinary use of a glass top ovenRegular cleaning was done with proper cleaning liquid specially formulated to clean glass tops.The cracks appears to due to material failure of the glass top Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because:I haven't received a call or email regarding my phone They are offer no signs of effect I would like to proceed with with action Regards, [redacted] ***

HelloOur records indicate your repair service was delayed due to the fact the proof of purchase receipt submitted did not include the serial # of your Gear productIf the unit populates in our system as out of warranty by date, our service policy will require a proper receipt reflecting the IMEI/Serial # of any product be provided if there is any dispute that in-warranty service should be providedSamsung must have the ability to confirm accurate purchase date for your product.Due to the fact your proof of purchase was submitted multiple times an Executive Agent provided you with a one-time courtesy free of charge repair as of 3/18/15, and a UPS E-label was emailed to [redacted] for shipment of your product to Samsung (UPS Tracking # 1ZE [redacted] 840437)Please confirm receipt of this label in your Inbox or Spam folderIn case the label was not received, a new label has been sent to [email protected] with expedited shipping service (UPS Tracking # 1ZE [redacted] 110967)Again, check your Inbox and Spam folder for this item.We do apologize for any inconvenience this may have caused.Thank you,Samsung Electronics America

Samsung has reviewed Mr [redacted] claim in regards to his Galaxy SPlus phone Our system shows the agent handling to claim submitted a service request; reference Txt# [redacted] for repair on the device On 7/08/17, an E-label; reference UPS tracking # [redacted] was emailed to Mr [redacted] to send in the device to the service center for repair Please have Mr [redacted] send in the device (if he hasn’t already) at his earliest convenience in order to proceed with the claim We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Upon receipt of Mr [redacted] ’ Revdex.com rebuttal, we reviewed the customer’s request an additional timeOur limited manufacturer’s warranty is for serviceWe are fully honoring our warranty terms by providing Mr [redacted] with repair service on his washerThe certified repair technician determined that the unit is working with no defects or issues foundThe technician also notated that the customer was just not satisfied with the washerWe are more than happy to send out another technician for a second evaluation however explained that if the different technician finds that the unit is operating within specifications and with no defect again that the customer will be responsible for the repair costs however Mr [redacted] declined this accommodationWe do sincerely apologize for this unfortunate situation but our response will not be modified We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at 888- [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

I am rejecting this response because: I have had the repair service out here several times and Samsung said they would send the parts and never have! and the keep charging me for ever time they stop for the repair service and I keep telling the repair service I have no parts this is a ongoing issue with this unit and it happened while under warrenty and now the same problem has happened again , and they want me to pay for the repair ? I have already dished out money to the repair service for simply stopping at my home for repair and I do not have any parts ,

I have been having so much trouble with the Samsung galaxy gear watchI have sent the watch to the Samsung repair location in texas twice for repairthe watch is not charging, it powers on but it does not charge wheather its plugged in an outlet or computerSamsung states they repaired the watch and keep sending it backI thought maybe I was doing something wrong or maybe the outlets in my house didn't workI brought the watch to sprint repair center and just as I thought they could not get the watch to charge no matter where they plugged itI broughtt the phone to best buy and they could not charge it, they told me to send it to Samsung for repairSamsung has the worst customer service, repair service, technical support and broken productsProduct_Or_Service: galaxy gear DesiredSettlementID: Replacement I want my watch to charge

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: To update, as of 59-I called Samsung, 1:18pm at 1:23pm Repnamed [redacted] picked up , proceeded to pretend to be contacting the Exec support, asked me for my number, just in case we were disconnected, after giving her my return number , shortly after while sitting on hold for 1:38pm the called dropped, no return callOn 5-13-16, at 2:05pm,I called UPS, and spoke to rep Riean, who revealed to me that their was no claim ever filed by Samsung on there record, she did file at that timeShe /UPS, contacted Samsung while I was placed on hold, attempting to contact ***: the rep that gave me his ID, and told me that the warehouse had approved a replacement phone , which was to be shipped ASAP, with email confirmation, ...which I never received, also I was told that a claim had been filed by Samsung to the UPS and it had been waiting for their response from UPS, so they said, after days had already passed and it was the 10th day...they would then go ahead and send replacement phone again [redacted] never reached ***..but did get confirmation of the claim last number was [redacted] all previous claims had been deleted, unknown by me and with no explanation as to whyI have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Please be advised, Samsung is unable to locate any previous evaluation of your mobile product based on the name, phone number and email address provided In order for Samsung to provide assistance with your mobile device we would require the handset be shipped to the Samsung Repair Center for evaluation if the issue cannot be resolved by simple troubleshooting, or the service provider cannot provide resolutionIf the phone is still within its one year manufacturer’s warranty period, and repairs fall within the warranty guidelines; repair service will be renderedAs the manufacturer our obligation is to repair the unit, but we must be able to determine root cause for the issueIf you would like to send in the handset for evaluation please contact Samsung Customer Support at 1-888-987-and a live agent will be able to process a Repair Service Ticket on your behalfIf you are in need of a device during repair we would advise contacting your local service provider for possible loaner availabilityUnfortunately, Samsung does not provide loaner units or immediate replacementUnfortunately, there would be no other resolution, or offers Samsung is able to provide without prior evaluation of the handset

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: Thank you very much for your quick response regarding this issue! I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

I am rejecting this response because:This problem existed doing the one year warrantyAfter four approved service calls by Samsung for the same problemSamsung should have replaced this unitInstead they sent me a letter dated April 1, informing me that my one year warranty had expiredThe one year would have been up on June 29, Samsung deferred this problem until it became some one else problemShame on Samsung for the amount of money they charge for new appliances we the consumer should expect their merchandise to last longer than one year before repairs are neededOh how we the consumer missed the old days we companies valued costumer satisfactiont

As long as the product registers as within the one year warranty period all products will be confirmed as "in warranty" upon processing a service ticket for repair Samsung cannot determine if a products warranty may be void until the phone is evaluated directlyAs it relates to this claim Samsung was informed during the initial contact that there was a crack to the LCD Physical damage is not covered under warranty, however, the status was changed to in warranty in order to email the [redacted] E-label needed to ship the product in for reviewIt was informed at that time that if the product was damaged a repair charge would be requiredOnce the phone arrives it goes through one check point to confirm the accessories received with the phone and another to determine if damage is presentDependent upon what damage is initially seen the repair will be stopped immediately, the service ticket will be updated with that specific damage noted and the consumer will be contacted for paymentSamsung cannot confirm if damage to the back of the device was already present because that is not the damage that was first seenThere would be no department which can validate this informationSamsung can only confirm that a free of charge repair was authorized once you were contacted for LCD payment, and no matter what additional damage was present the repairs were coveredThank you

Complaint: [redacted] I am rejecting this response because: I will not accept their offerThey need to replace the refrigerator AND reimburse the cost for the cabinetry to be fixedIt's not just the cost of the cabinet panelIf they don't agree to replace the defective refrigerator I will be forced to file a law suitThis is ridiculousWe've been going back and forth for weeksTheir own technician said the refrigerator was defective and it could not be fixedIt needs to be replaced Thank you, [redacted] Regards, [redacted]

This matter has been directed to the appropriate parties and confirmation has been given that the consumer will receive direct contact regarding this matter.Thank you

Samsung has reviewed Mr [redacted] complaint in regards to his Gear camera Our system shows the agent who handled the complaint made several attempts to contact Mr [redacted] by phone but was unsuccessful in reaching him and was not able to leave a voice message because the mailbox was full The agent followed up each attempted call with an email and up to date, has not received any response from Mr [redacted] in order to assist him Please have Mr [redacted] reply to the agents’ email if he still needs assistance with his claim Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case