Samsung Electronics America

Upon further review of Mr [redacted] complaint, he was previously advised that the presence of liquid was discovered during the evaluation of the device and the PBA components had been damaged to the point the device was deemed as BER (beyond economical repair) due to the liquid damage In reference to Mr [redacted] claim of the possibility that the device was damaged in transit to the repair facility, he was also advised that during UPS shipping, packages are not exposed to the elements as they are unloaded and reloaded on a dock When the package arrived at our repair facility, it arrived in good condition and with no indication of water damage Samsung’s stance remains the same and the previous resolution provided to Mr [redacted] has not changed Samsung will not be able to provide assistance due to the device being deemed as BER due to liquid damageThank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Complaint: [redacted] I am rejecting this response because: I was told by Samsung to have someone take down the TV and send them the receiptWhich I didFACT: TV is still having issues and its brand new TV Samsung needs to do the right thing fo people who work hard for their moneyI Emailed [redacted] @ per the Email from Business Regards, [redacted]

I am rejecting this response because: I sent samsung a receipt for my stove, as requested I sent it to the address that was attached to the E-mail they sent me, it was returned in the mail for unsufficient addressTried callling samsung, but have no response as yet

Samsung tries to accommodate our consumers with a resolution to the best of our ability on a case by case review In Mr***’s case, a phone that has been rooted/jail broken “custom” means unofficial software was downloaded on the phone As previously stated, this voids the warranty because Samsung does not know what affects attempting to repair the phone may cause which could have potentially cause hardware damage as well In these cases, Samsung would be declined service (OOW) and the consumer would be referred back to their carrier or the original place of purchase for service Mr***’s phone was checked by a technician on 3/18/who confirmed the device was rooted and that is the reason why it was sent back to him unrepaired Samsung’s stance remains the same; no accommodations will be made for this claimWe apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has reviewed Mr [redacted] claim in regards to his Samsung.com order Our system shows Mr*** placed an order for a Galaxy S8+ 64GB (Unlocked) mobile device on 6/17/which included a Trasubmission After receiving the order, Mr*** decided to return the device but used the Trareturn label instead of the return label provided by the returns group Our records show that the device was received; reference FedEx Tracking#: [redacted] on 6/29/at the Trawarehouse however the product will not be reshipped out In light of this, Mr [redacted] has requested a refund for the orderAn E-Commerce agent informed Mr*** that a refund in the amount of $570.93; reference Refund number [redacted] has been submitted and he can expect for the funds to be credited back to the payment method used to place the order within 3-business dayWe apologize for any inconveniences and delays the customer may have experienced with this caseThank you

My samsung gear s has the cradle/watch clips broken off, which is a very common issue on the web forumsThis is common wear and tearI had the watch for monthsI sent in for repair and they charged $When I called they said left band damage was the issueThey knew nothing of the charger and watch connectorsI think this issue should have been resolved with a more reasonable price on repair, replacement with a refurb or at least accurate information about my repair

Samsung has contacted the customer to address their concerns regarding their Samsung TelevisionWe have offered the customer a one-time free of charge repair accommodationThe customer has accepted and we have set up the repair service requestWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Dear [redacted] ***, we apologize for your inconvenience however we are unable to locate you in our system with the information that was providedPlease provide any ticket/transaction numbers that was provided to you Also can you please include any paperwork that was sent to the rebate center for your recalled washing machineThank you

Samsung has contacted the customer regarding their RefrigeratorThe customer has been offered an accommodation of free of charge repair and acceptedThe customer has been set up for repair under transaction [redacted] We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you

Samsung has contacted E-Commerce regarding the customer’s concernsAs per E-Commerce, a refund has been submitted for the customer on 1/24/The customer can expect for their funds to be credited back to the payment method used to place the order within 3-business daysWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday Thank you

Complaint: [redacted] I am rejecting this response because: The company never contacted meI had to call over times to finally get someone willing to help meThis warranty is a lie and is fraud! This company has done nothing but get reps to call and harass me for complaining about their lack of backing their warranty Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:I was given the information that I already knowI was approved for the rebate, but as the check has not been sent out.It's been over weeks since I was approvedIn the approval letter, it states the check will be sent out within 4-weeksI expect the company to follow through and send me the check immediatelyIt's unacceptable for a company to operate business this way Regards, [redacted] ***

Our files indicate that the customer’s complaint regarding Model # [redacted] has been reviewed an additional time per customer’s rebuttal request Unfortunately, we will not be modifying our original responsePer our records, the technician replaced the main board and display board which is not a qualifying repair for food compensationAdditionally, food compensation is not something that is covered under our limited manufacturer’s warranty and is only done as a courtesyThe customer’s repair was not a sealed system or temperature repair therefore food compensation cannot be grantedWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Our files indicate that the customer’s complaint regarding Model # WA456DRHDWR/AA has been reviewed an additional time per customer’s rebuttal requestUnfortunately, we will not be able to modify our original response at this timeAnnually, Samsung introduces new models and features to our washer brandCertain Models may not be available year to yearThis does not mean that a particular washer model is defectiveWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Mrs [redacted] claim in regards to a refund for her washer Our system shows the agent handling the claim submitted a refund request in the amount of $634.94; reference Txt# [redacted] for the unit due to multiple repairs Once approved, Mrs [redacted] will be contacted with further instructions on how to proceed We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # WF331ANR/XAAWe have offered the customer a one-time free of charge repair accommodationWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I only received a call and subsequent resolution after filling the complaint with your agency Thank you for your help in this matter Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The repair was finished yesterdayThank you Regards,

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , it took many many days without a refrigerator, and many many days with no response from the repair company to get this fixed The repair company informed me that they are overwhelmed repairing Samsung products and that is why it took them days to return my call and more days to actually come to repair the junk Also, I had to take an entire day out of work, unpaid, because service company calls you the same day of the repair to give you a window of time they would be arriving This is insane Samsung should also be paying me for hours of work that I lost because they are all incompetent and their products are pieces of total st NEVER EVER AGAIN WILL I EVER BUY A SAMSUNG PRODUCT! BUYER BEWARE! If it wasn't for the Revdex.com then Samsung would still be getting away with selling Americans their crappy products They should NOT be allowed to sell their products in the USA!!! Protect our people!!

Samsung has reviewed Mr [redacted] claim in regards to his television Our system shows the agent who handled his claim spoke with him on 4/06/and informed him that the due to the lines on the unit (panel/cracked screen), it was deemed physically damaged The agent emailed Mr [redacted] a picture from technician of crack on screen with white background to explain to him how it was deemed physically damaged Mr*** was unhappy with the agents’ resolution but accepted the decision Due to the physical damage to the unit, no accommodation will be made for this claim We apologize for any inconveniences and delays the customer may have experienced with this case Thank you