Samsung Electronics America

Upon further review of the customer’s concerns regarding the promotionUnfortunately, with the promotion for the Level U headphones, it was “while supplies last” and the promotion ended once the available inventory was depleted We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday Thank you

I wanted to follow up with you this morning.My refund is now in my checking account.I very much appreciate all you have done to get this situation resolved.I truly believe without your help I would have been stuck with an inoperable stove

I am rejecting this response because:AThis is the second time I will of sent my.phone out for "repair." As written in my initial complaint not only did the phone come back with same issues I sent to get repaired but came back with additional onesConvenient or fair?BIndicating that the phone could be Maintenanced an unknown amount of times defeats the purpose of HAVING A PHONE CI'm didn't demand you reimburse me for my backuphone which I bought outta pocket cause my Samsung was malfunctioningI ask to replace my phone which is clearly a lemonI do not want a phone with new componats in itIf I wanted a frankenphone I'd of built one myself

As per Samsung E-commerce they are not able to locate the order for this customer They searched by name, email and phone number to no avail Please provide am order number so that we may be better able to assist We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through FridayThank you

Samsung has reviewed Mr***’ claim in regards to the $certificate Our system shows the agent handling his claim spoke with him today 4/25/to inform him they were still waiting on the code to be generated They should have it as early as tomorrow and once generated, will be sent to the email on fileWe apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has contacted the customer to address their concerns regarding their Samsung TelevisionWe apologize for the current repair needed however the unit is too far beyond the original warranty terms to be eligible for assistance at this timeReferenced in the customer’s complaint is a Capacitor SettlementSamsung has completed all requirements associated with settlement by September 2013, including notification and accommodation offersPlease note, that this model code was not included in this SettlementOnce again, we apologize for any inconveniences in this matter but Samsung will not be honoring the customer’s request for repair assistance nor replacementWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted Prizelogic regarding their concernsAs per Prizelogic, the customer was contacted on August 28thThe customer stated he would follow up regarding his receiptThe customer was informed if he cannot find the receipt to contact his retailerWe are still waiting on a response from the customer regarding their receiptWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, C [redacted]

Samsung has contacted Prizelogic regarding their concernsAs per Prizelogic, "Arial","sans-serif"">according to our records, the consumer's TV was shipped on May 23rd and delivered on May 24thIf the customer would want the promotional gift reshipped, we would need an affidavit and police report stating that the consumer never received the prizes, even though they were delivered to the proper addressWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through FridayThank you

Complaint: [redacted] I am rejecting this response because:This is the fourth time I have called for a technician to come and fix the water problems on this refrigeratorIts the same problem since I purchased it in September I had another technician come out on 5-6-and I'm still waiting for a response from him to what is going to be done to fix my refrigeratorHe said he submitted a request of approval to fix refrigerator to Samsung it's now 5-11-and no response from Samsung I'm still waitingI am so disappointed in the way Samsung has handled this matterThey have done nothing to help meAll they say is we will call you back but they never do! Regards, [redacted]

Samsung has contacted the customer regarding their washing machineThe customer has been set up for an refund under transaction [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] .Thank you

Samsung has reviewed Mr [redacted] claim in regards to a refund for his headphones Our system shows the agent who handled the claim attempted on several different occasions to assist Mr*** in retrieving the serial number for the device In order for the agent to process the refund, the serial number is needed Please have Mr*** provide the serial number for the device in order to proceed with the claim We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has contacted the customer regarding their refrigeratorA Samsung representative has attempted to contact at ###-###-#### and through emailThe representative left a message and email informing the customer she would be set up for a repair free of chargeWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Our records indicate the package was delivered 8/8/via UPS Tracking # [redacted] The package shows to have been signed for by Samantha at the office.Please check with the leasing office for receipt of this package.Once the accessories have been returned to Samsung the exchange will be processed accordingly.Thank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # WF42H5000AW/AWe have offered the customer a buyback (refund) as an accommodation to which they have acceptedWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: Again no one from Samsung has contacted me by phone or email ! I gave you both and you claim that you try to contact me but that has never happened Regards, [redacted] ***

Samsung has reviewed Mr*** complaint in regards to not receiving his phone after it has been repaired Our system shows that Mr [redacted] device was repaired and returned to customer three times; two out of the three was shipped to different addresses Samsung contacted UPS to hold the package for Mr*** to pick up The package was held on Mr*** behalf for business days and when it was not retrieved, the device was shipped back to sender/service center Thus far, Mr*** has not provided reliable shipping information for the package to be shipped and our records show information on file with UPS regarding an altercation with a delivery person These notations per UPS prevent direct delivery to Mr*** home The agent who handled the complaint sent a request to see if the device could be shipped through another carrier other than UPS and was advised this was not possible and the package was shipped to a UPS access point The agent contacted Mr*** on 8/21/to inform him that his tablet was delivered to the UPS access point for him to pick up Mr*** told the agent that he was aware that the package was there but it was too far for him to go and get it The agent informed Mr*** that Samsung’s contract is with UPS and would not be able to ship the device through another carrier The agent advised Mr [redacted] that if he wanted to use a different carrier, he would need to pay for any shipping outside of UPS Please have Mr*** provide the service center a pre-paid shipping label for a carrier of his choice at his earliest convenience so his device can be shipped to him Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has contacted the customer regarding their concerns with their refrigeratorThe customer was offered a full refund for unit + taxes under transaction # [redacted] The refund has been submitted and approved and is in the final stages We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9am and 6pm EST Monday thru Friday and refer to claim# [redacted] Thank you

Samsung has contacted Mr [redacted] regarding his concerns with his refrigerator Samsung has provided the customer with a full refund for the unit under transaction # [redacted] We apologize again for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has reviewed Mr [redacted] claim in regards to ongoing issues with his washer The agent handling his claim spoke with him on 3/27/and offered the option to review possible accommodations available The agent requested a copy of the BOS (Bill of Sale) and will contact Mr [redacted] once received to evaluate his claim further We apologize for any inconveniences and delays the customer may have experienced with this caseThank you