Samsung Electronics America

Again, we do apologize for the trouble you have encountered and will review the call history to ensure the agents did take the appropriate actions while handling your call in order take corrective actions where/if needed.However, to resolve matters in relation to you phone Samsung can only offer repair If you wish to ship the phone for repair please contact Samsung Customer Support at [redacted] Thank youSamsung

According to our files, Samsung has contacted the customer regarding the customer’s unit model # LNT4069FX/XAASamsung has offered the customer a one-time free of charge repair accommodation to replace the capacitor/power supply only however advised to the customer that any additional repair would be the responsibility of the customerWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Dear Mr [redacted] :Thank you for contacting Samsung Electronics America, Office of the President, we appreciate the opportunity to respond to your inquiries and concernsYour feedback is very important, as it allows us to better understand how we can improve our customers' experience We are sorry to hear that you were experiencing an issue with your Samsung water filters purchased on [redacted] Samsung believes in building quality products, and we apologize for not meeting your expectations We value our relationship with you and we are committed to providing the highest level of service simply because you (our customer) deserve it The feedback you provided is vital to Samsung and our commitment and dedication to our products and services We will utilize your feedback to consider possible changes and enhancement to our current policies and procedures We are glad to hear your issue has been resolved and that the [redacted] Brick and Mortar store was able to offer you a replacement Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case.Sincerely,Samsung Office of the President

Complaint: [redacted] I am rejecting this response because: Today after numerous attempt to resolve this case and over month I am still waiting for the compensation and have someone contact meThey are very good and fast on this site to respond but not one have the time to call me direct and facilitate to close this issueYes they told me that will get the refund back but I still didn't receive the money or the phone call that prove when I am going to get the moneySamsung is so far one the worst customer service I deal with that Regards, [redacted]

Samsung has contacted Mrs [redacted] regarding her concerns with her television The refund has been submitted and approved under transaction number [redacted] The pickup process has been explained to Mrs*** We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Upon further review of Mrs [redacted] s concerns we apologize for the delay and any inconvenienceAt this time Samsung in cooperation with the US CPSC has provided two options related to the recall - The first option is a free in-home repair that includes reinforcement of the washer's topConsumers who choose the in-home repair will receive a free one-year extension of the manufacturer's warranty, regardless of the age of their washer-The second option is a rebate that can be applied towards the purchase of a new washer from Samsung or other brandConsumers who choose this option will also be reimbursed for any installation and removal fees charged by the retailerThe rebate amount is based on the model and manufacture date of the recalled washerConsumers who choose a Samsung washer will receive an additional loyalty incentive up to $toward their new Samsung washer purchase Please go to www.samsung.com/us/support/tlw for more informationWe apologize again for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to claim# [redacted] Thank you

Samsung has reviewed Mr [redacted] ’ claim in regards to his Notephone Our system shows the agent handling his claim requested the IMEI#’s for both (original and replacement) Note devices in order to proceed with the claim Our Stericycle Division was not able to locate either device in their system and in order to further assist him the agent requested that he contact his carrier for proof of activation for BOTH units This is necessary so that they can be sure of which IMEI# is in the Stericycle’s data based as received MrMeyers has declined to provide the agent with the necessary information to assist him further If MrMeyers would like to proceed with the claim, please have him provide the agent with the requested information We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has contacted the customer to address their concerns regarding their Samsung dryerWe have advised to the customer that we would assign her to a assigned service center and make sure that they contact herWe asked for the customer to contact us if she has not been contacted by the centerWe also asked for her to send in a copy of her purchase receipt so we may add it to her fileWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung spoke with Mr [redacted] and informed him that the rebate is only for the amount of the washing machine along with installation if neededMr [redacted] is aware that the rebate is different than the original process for a refund and stated he did not agree with our policy He also mentioned he was told by an ECR agent that he would receive the sales taxes Samsung informed Mr [redacted] that was incorrect and apologized for the misinformationAt the end of the conversation, Mr [redacted] agreed to proceed with claim We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has reviewed Mrs [redacted] claim in regards to her dryer Our system shows the agent handling the claim made many attempts to discuss about free of charge repair procedure, but failed to reach On 08/21/2017, Mrs [redacted] was reached and told our agent that the dryer has been already repaired, but wants to be reimbursed for the amountOur agent asked bill of sale for repair cost in order to verify the amountWe apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Complaint: [redacted] I am rejecting this response because:Samsung promised the trade in $rebate for transaction # [redacted] is still missing Regards, [redacted]

Samsung has contacted the customer to address their concerns regarding their Samsung DishwasherAs an accommodation we have offered the customer a full refundThe customer has accepted and we have advised him our refund department will contact him shortly We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Mrs***’ complaint in regards to her refrigerator and food loss Our system shows the agent who handled the complaint submitted an exchange request; reference Txt# [redacted] to exchange the unit through [redacted] On 9/12/17, the agent received an email from Mrs [redacted] stating the exchange has not been processed by [redacted] yet The agent resubmitted the exchange request to [redacted] to proceed with the accommodation In regards to the food loss, our system shows the agent submitted a compensation request in the amount of $129.49; reference Txt# [redacted] on 9/12/for food loss Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has contacted the customer to address their concerns regarding their Samsung DryerBased off of our customer service records we show that the unit’s limited manufacturer’s warranty expired in 02/In an effort to resolve this complaint, we have offered the customer a one-time part(s) coverage leaving her responsible for any trip/labor feesThe customer asked how much labor is going to be and we advised that the assigned service center has a flat rate of $We asked the customer if they would like to proceed with service and at this time we are currently waiting for a reply back from the customerWe will continue to monitor this caseWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Our files indicate that the customer’s complaint regarding Model # SM- [redacted] has been reviewed an additional time per customer’s rebuttal requestWe contacted the customer but have not heard back from himWe would like to offer an exchange but need his approvalIf you speak with the customer, please have him contact MsBianca M [redacted] via telephone (***-***- [redacted] press then Ext [redacted] or email [redacted] )Please also inform the customer to retain the unit due to having to ship the unit in for the exchange to be completed We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ***-***- [redacted] between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: I have yet to receive the replacement that I was promised via the response from the Revdex.comI sent in all required information that I have and Fedex is able to confirm the package was lost in there careI even provided a verifiable case number for said lost package and I still have not been granted a replacement, or any compensation for said replacement even after the carrier themselves verified and attested to the fact that the package was lost in their careI feel as if I have been misled in regards to the promotion Regards, [redacted] ***

Upon further review of Ms [redacted] claim, our system shows the agent handling the claim attempted to contact her again by phone but still have been unsuccessful in reaching her The agent left Ms*** another voice message today 7/28/advising her that Samsung’s warranty is a service based Regrettably, no additional accommodations can be provided for this claim We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has contacted Mrs [redacted] regarding her concerns with her device Mrs [redacted] has been set up for in warranty service and will be receiving an email with the free shipping label along with packaging/shipping instructions (please follow the instructions accordingly) When shipping the unit out for service be sure to remove the following: Sim card, Sim card tray, and the SD card if applicableFor further questions or concerns please feel free to contact us at ###-###-#### and provide service ticket# [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to claim# [redacted] Thank you

Complaint: [redacted] I am rejecting this response because:Samsung has done nothing for resolving my issue except asking for a document that cannot be generated because the defective unit was hauled away and neither me nor delivery company knows the serial numberHome Depot has refunded me for a defective unit from Samsung, so this means that they value their customer, and Samsung does notIn return, I will come back to Home Depot and purchase from Samsung competitors in futureI am not looking for and will not be satisfied with any response from SamsungThey had more than months to earn my business, and they did nothingLets stick with our principlesSamsung, with their meaningless refund policy, and I, with not having any more business with Samsung.I expect my reviews and experience are visible to other customers of Revdex.com as the only benefit of communication in this website for me Regards, [redacted]

Complaint: I am rejecting this response because: $is not sufficient compensation for the hours of my time I spent contacting Samsung and being given the run around I can add the hours I spent on the phone - it won't even come close It is not sufficient compensation for being without a range for days due to the fact that Samsung lost it and therefore having to eat out and re-plan meals It is not sufficient compensation for the rudeness of some of Samsung's employees and the blatant lies that were told to me It is not sufficient compensation for the inconvenience It is not sufficient for the simple fact that Samsung has the worst customer service I have ever experienced in my life But that's fine - social media goes a long way to getting the word out - as I see the multitude of customer complaints already on Samsung's FB page I will also be contacting the consumer affairs department of my local tv stations with my ENTIRE story Samsung has lost quite a few customers over this ordeal It's too bad they don't care about their customers Saying "we are sorry and we care about you as a customer" goes a long way Regards, [redacted]