Samsung Electronics America

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to mePlease provide information about how and when the check will be sent, including any tracking numbers for my reference Regards, [redacted] ***

I am rejecting this response because: It still says under review on the Samsung promotions page, it does not say approved, and when will my check mail out

Samsung has contacted Prizelogic regarding the customer’s concernsAs per Prizelogic, the customer was approved on our end, but rejected by [redacted] for no CTN activity matchWe will forward her information to [redacted] for further investigation and a final decisionWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung microwave ovenWe advised to the customer that we have a service file for his setup but the assigned service center has been unable to reach himWe requested the customer to provide us his best contact number to reach him so that we can update the information in our systemWe also provided him with the contact number for the service centerThe customer advised that he is still having an issue contacting the service centerWe explained that we will set up another service transaction with a different service center and if there are none that can run the service call that we would look into additional accommodationsThe customer accepted our proposed resolutionWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Ms [redacted] claim in regards to a rebate refund for her recalled washer Our system shows the agent assigned to the claim contacted the Rebates Depton Ms [redacted] behalf and requested a rebate form emailed to her in order to submit the rebate claim The Rebates Deptinformed the agent on 10/02/that the form was emailed Ms [redacted] email on file Once Ms*** submits all her paperwork to the Rebates Dept., they will be able to process the rebate refund Please have Ms*** send in all her required documentation at her earliest convenience in order to proceed with the claim Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has attempted to contact the customer at [redacted] to address their concerns regarding their WasherUnfortunately we have not heard back from the customer Please have the customer contact us at [redacted] so that we may assist We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you

Samsung tries to accommodate our consumers with a resolution to the best of our ability on a case by case review However in Mr [redacted] case, he was previously advised that the device he sent in for repair was determined to have been rooted which automatically voids Samsung’s warranty The agent who handled the claim further advised Mr [redacted] that due to the device being rooted, Samsung will not be able to proceed with any repair or accommodation at this time Samsung’s stance remains the same Due to the device being rooted, no accommodations can be made for this claim Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Upon further review of Mr [redacted] ’s complaint, E-Commerce has advised that return labels were sent to him on 12/19/via emailPer E-Commerce, it appears that the labels have not been used Please have Mr [redacted] check his SPAM/Junk folder to see if the email ended up there instead of his Inbox Gmail’s system is known to capture emails from our system and mark them as SPAM Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Complaint: [redacted] I am rejecting this response because: they should have never charged me in the first place, they made the errorIt was their mistake! Now, I have waited over a month and they still have not returned my moneyThis is a scam Regards, [redacted]

Samsung has contacted the customer to address their concerns regarding their Samsung washerWe spoke to the customer and settled on the clothing damage compensationThe refund is pending the refund documents which we asked her to send to us directlyAs soon as we receive them we will submit for processingWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Mr [redacted] ’ complaint in regards to his television Our system shows the agent assigned to the claim spoke with Mr [redacted] on 9/13/to discuss the exchange request; reference Txt# [redacted] submitted for the unit Mr [redacted] informed the agent that he received a call earlier that day (9/13/17) from the retailer about the exchange Mr [redacted] told the agent that he would return the retailer’s call to arrange the exchange of the unit Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has contacted the customer to address their concerns regarding their Samsung tabletAfter further discussion with the customer, the customer stated that the issue has been resolvedA service ticket has been set up and she has packaged the unit to send in for repairsWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Dear Ms [redacted] , Thank you for contacting Samsung Electronics of AmericaYour feedback is important to us as it allows us to better understand how we can improve our and your customer service experience We have received your letter regarding your Samsung Oven and we appreciate the opportunity to respondWe apologize for any inconvenience you have experiencedWe were also unable to locate any previous communication with our customer service with the information you have provided Please E-mail the Office of the President [redacted] or contact us via telephone with your customer service ticket reference number, model and serial number so that we may better help youWe understand your frustration and apologize for delay and look forward to helping you To address your letter of concern, you may contact our customer service department via telephone at ( [redacted] )You may also contact us on our website at www.samsung.com where you may talk to a live chat agent or send us an email Regards, Samsung Electronics America, Inc Challenger Road Ridgefield Park, NJ ( [redacted] )

Samsung has reviewed Mrs [redacted] claim in regards to a refund for her washer and compensation for damages to her home Our system shows a refund request in the amount of 748.99; reference Txt# [redacted] was submited for the unit and compensation in the amount of $440.00; reference Txt# [redacted] was submitted for the property damage Once Mrs*** sends back the acceptance document, the Refund Deptwill be able to process the refund and compensation Please have Mrs*** send in the acceptance document along with all required information at her earliest convenience in order to proceed with the claim We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has reviewed Mr [redacted] claim in regards to a refund for his television Our system shows on 5/03/17, a refund in the amount of $194.99; reference Txt# [redacted] was issued for the unit Please allow 7-business days after the check has been mailed to receive it We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung washerWe have offered a refund to the customerThe customer has accepted our proposed resolutionWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung TelevisionAlthough we have advised to the customer that we will not be able to off her labor coverage due to the length of time her unit is out of warranty we have made an exception in this case and offered to reimburse the customer for her labor chargesWe also explained that this is the only accommodation that will be made and that all future repairs are the responsibility of the customerWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung a [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claim.Per review of your account history the phone was previously shipped to Samsung due to the fact the phone could not store pictures to the SD card There were no other symptoms described Our technicians evaluated this issue and determined there was no trouble found.If you claim is that additional issues are present, battery drain and overheating, we will require the product be returned to Samsung for evaluation purposes as per warrantySamsung cannot guarantee the return of a replacement deviceA UPS premailer has been requested and will be delivered to your home for retrieval of the phone.Thank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # BD-D5700/ZAWe have addressed MsClark’s concerns and have set up a free of charge repair service for herWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Our records confirm a Next Day [redacted] E-label for the return of the handset to Samsung was emailed to [redacted] on 7/6/( Tracking # [redacted] )This is the same day the new Service Ticket # of [redacted] was createdThis shipping label was never used.However, the phone was delivered at our facility on 7/03/via a [redacted] Tracking # not issued by Samsung ( [redacted] ).The unit completed repair on 7/7/15, and was delivered to [redacted] on 7/9/via [redacted] Tracking # [redacted] .Thank you