Samsung Electronics America

Complaint: [redacted] I am rejecting this response because:Samsung from the get go have not been honestLast year I called samsung and told them my unit was leaking from the door they told me it was out of warrentyI had a repairman for another appliance he looked at my dishwasher and said its has a year to lifetime warrentyI Looked at my warrenty page in there appliance Manuel IT STATES lifetime warrenty on the door or drum IT WILL BE REPLACED WITH SAME MODEL OR BETTERThere own tech told me they where going to replace this dishwasher and gave me a code to replace it.The first unit I bought was a couple of hundred dollars.That unit I purchased failed after a couple of months.Samsung gave Loews a credit and I received a new dishwasherSo when samsung asked me for a receipt I said I did not remember what it cost samsung said the unit was the offered to prorate the unit from that priceI told them theyhave the original receipt they said the couldn't find itThey also said if receipt was less then four years I will get more money backI said it I called last year it would of been under the five years but that doesnt matter because the warrenty said it was a life time warrenty on the door seal and drum.also the store manager agreed and is also call samsung repAt this point I will litigate this case in Bergen county court to prove my point I believe I am right Regards, [redacted]

I am rejecting this response because: you have yet to fix my problem

Samsung customer service is horribleThe system doesn't seem to be properly connectedI had a different person's name linked to my email and my service request is not reflected on my account but shown to already be logged when I try to make anotherCalling their hotline is impossibleThe recall number immediately disconnects you due to high call volume, and the general number can't seem to do anything for products relating to the recall asking you to go to the website, which DOESN'T WORK My product (washer) is < months oldI've had different reps tell me different things, I've called them separate times at this point, wasting ~hrs to get absolutely nowhere and a different answer each timeNeed the right tracking number (after talking to different reps), just wait for the call for the fix, to we can't do anything at this service center, go to the website - since it doesn't work, wait for it to be fixed at some pointMy washer doesn't drain and I found that it's also under recall, I can't even get a fix moving along and they are not being helpful or knowledgeable at allI don't have faith in their effort to fix problems

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Indeed a shipping label was created day after I filed the complaint (I assume this was done due to my complaint), and the TV is scheduled to be picked up on 12/I hope Samsung will replace the TV with a non-defective unit within a reasonable time frameIf not, I will file a separate complaint if this is not the case

Samsung has reviewed Mr [redacted] claim in regards to his Portable DVD Writer Our system shows the agent handling his claim spoke with him on 4/10/and informed him Samsung does not support ODD; the company that owned the ODD products was TSST (Toshiba Samsung Storage Technology) and is no longer in business As compensation, the agent offered Mr [redacted] a $ [redacted] gift card; reference tracking # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has contacted Mr [redacted] regarding his concerns with his television An exchange has been submitted and approved for Mr [redacted] under transaction # [redacted] We apologize again for any inconvenience and delays the customer may have experienced with this case Thank you

Samsung has contacted the customer regarding their concerns with their dishwasher Samsung will be covering the parts for the repairMs [redacted] stated she is scheduled for Wednesday and contact the agent that is assisting herWe will await her reply We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case# [redacted] Thank you

Upon further review of the customer’s file, the Samsung representative last contact with the customer was on 8/informing the customer that [redacted] requires the customer to obtain the purchase receipt in personWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] *** Samsung never resolve my problem pretty much told me they cannot help me they tried to say it's due to damage

Upon receipt of Mr [redacted] ’s Revdex.com rebuttal, we reviewed the customer’s file and request an additional timeAs an accommodation, we have offered the customer an exchangeMr [redacted] accepted our offer and advised that our exchange department will reach out to him shortly to complete the processWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Mrs [redacted] claim in regards to the return label for the watch Our system shows that a return label for the device has been provided to her We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Complaint: [redacted] I am rejecting this response because:Staff member who I spoke with stated she would immediately send me an e-gift card to my emailNothing has been receivedOnce again, it seems as though Samsung has said something they have no intention of doing Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because:This is poor customer careI am out over $because your product couldn't function as it should have so there for the other part of the set is useless to meI am extremely disappointed with the level of care I have received from Samsung and I will no longer be a loyal Samsung customerThis is something you guys should correctIt is not something I should be out ontop of everything I've been out from so farI expected more from SamsungYour answer is not acceptable Regards, [redacted]

Samsung has attempted to contact the customer regarding their washerUnfortunately, we have not received a response from the customerPlease have the customer contact us at [redacted] so we may assistWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Mrs [redacted] claim in regards to compensation for lost food The agent handling her claim contacted her on 3/16/to inform her that after reviewing the food list, Samsung would be able to proceed with the request The total compensation amount is $188.30; reference Txt # [redacted] Mrs [redacted] accepted the offer and the agent advised her to allow 7-days for the full process to be completed The agent also verified/confirmed Mrs [redacted] email address so they could email her the Txt # [redacted] associated with the food compensation We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung dryerWe have advised to the customer that we would assign her to a assigned service center and make sure that they contact herWe asked for the customer to contact us if she has not been contacted by the center We also asked for her to send in a copy of her purchase receipt so we may add it to her fileWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung OvenWe have offered the customer a one-time free of charge repair accommodationThe customer has accepted and we have set up repair service for herWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Upon further review of the customer’s file, the customer has agreed to proceed with the rebate option and we are setting the customer up for service repair for her dryerWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Upon further review of the customer’s file, the customer has not picked up a call from Samsung, but our agent left a message regarding refundWe apologize for the delay in which we have issues lying within the system, but we are processing refund as we have checked our system and confirmed thisThe document has been attached to the claim and is in processWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Mr [redacted] claim further in regards to his refund In correction of what was previously stated, Samsung has allowed an accommodation for Mr [redacted] not to cut the cord until he receives the new unit An agent from the Refund Deptcalled on 3/28/requesting the Acceptance Documents to proceed with the refund which was received on 3/29/and on 3/30/approved in the system It will take approximately 5-business days for the refund to be processed and a refund check to be issued in the system Mr [redacted] will receive emails on when the refund has been processed and issued; reference Txt # [redacted] for the unit Please allow for 7-business days after the check has been mailed to receive it In regards to the microwave, an agent will contact Mr [redacted] for further information to proceed with a claim We apologize for any inconveniences and delays the customer may have experienced with this case Thank you