Samsung Electronics America

Upon further review of the customer’s file, the customer has been requested via email for their Samsung Account ID and the customer was sent an Amex gift card for customer satisfactionWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday Thank you

Upon further review of the customer’s file, Samsung has contacted the customer regarding their TelevisionA technician has been to the customer’s home for repair on 4/28/We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Mr [redacted] complaint in regards to his washer Our system shows a refund check in the amount of $599.99; reference Txt# [redacted] was issued on 9/21/for the unit Please allow 7-business days after the check has been mailed to receive it Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Complaint: [redacted] I am rejecting this response because: I feel they just do not back their product or provide satisfactory returns on faulty equipment Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you to [redacted] for all of your hard work Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: Last week the Samsung repairman replaced the circuit board in my tv's one connect box and the sound and visual artifacts persist The issues pursuit even while playing Blu-ray movies via my Samsung [redacted] Blu-ray player Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: They have made the same offer since I first reported the issue directly to themThe problem is I never actually get anything from them.They wrote to me with this same offer after this Revdex.com complaint and said I would receive an email with certificate for item with 5-business daysIt is days and countingI would be happy to close this complaint once I actually get the item they promisedOtherwise, it is all talkGoing on almost months now Regards, [redacted]

Thank you for your responseAfter a lengthy process, Samsung has refunded the price of our washer as requested and originally agreed uponAlthough I am not at all happy with how it was handled, ultimately we got what we wanted and the case can be closed

Upon further review of the customer’s review, the customer placed an order for Samsung level on wireless in black sapphire on 11/30/and is no longer available for purchase directly from Samsung at this timeThe product is available in white on the Samsung.com website; the customer has been informed the product is available in whiteWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through FridayThank you

(Rebuttal) Unfortunately, there was a pricing error on Samsung.com, occurring for much of the day on Sunday, May The price of the UN40KUtelevision was incorrectly displayed at $100, when the correct price was $ We regret and apologize for this error; unfortunately, we are not able to process the order you placed at the $price We would, however, like to give you a $eCertificate good toward your next purchase on Samsung.com Again, we sincerely apologize for the incorrect information posted on our website

As per Samsung e-commerce division Mr [redacted] inquired about refund status of [redacted] order [redacted] - [redacted] ***Refund was completed on 2/16/in the amount of $1,We apologize again for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has contacted the customer to address their concerns regarding their Samsung TelevisionBased off of our customer service records, we show our customer service agent requested for a copy of the customer’s bill of sale simultaneously while research by our parts division was being processed on the part that was no longer availableWe explained that in the event that an alternative part was not available we could have looked into possible optionsHowever, a part alternative is available and therefore unit must move forward with repairWe offered the customer the option to move forward with the repair however explained that the cost would be at their expense since their unit’s warranty expiredThe customer declined this optionUnfortunately, due to the fact that an alternative part is available we will not be able to honor the customer’s requests for a refund or a free-of-charge repairThe customer may choose to continue with repair however it will be at their expenseWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer regarding their Note The customer has been offered a refund and the customer has acceptedWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: When I spoke with representative at Samsung about my washer repair, she indicated to me that Samsung would not reimburse me for the day of work they caused me to miss, and that the only thing I could do was to take another day off to re-schedule the repair I then asked her about the Samsung Rebate Program, and the offer extended to customers if they chose to buy a different model washer from another manufacturer She claimed to know nothing about what I was speaking about, and told me that Samsung never offered such a rebate, and that the only offer was on the Samsung website I went out to the website, and sure enough, Samsung had recanted their original offer, and changed it to be only $if you buy a Samsung product If you do not buy s Samsung product, you get nothing I asked her if Samsung would honor their original rebate offer, and she said no, because no such offer ever existed I would like to enter into evidence the attached emailed document sent to me from Samsung during the period when I first submitted my claim It clearly shows that I would receive $$496, if I purchase another Samsung product, or $396, if I purchase a product from another manufacturer It is an illegal practice for Samsung to offer something, have customers go out and buy another product, and then turn around and say they never made such an offer This is totally illegal Samsung has altered their website so that none of the information in the attached document exists In fact, you cant even google the information anymore However, I am not the only individual who has received one of the emails, and who now was told by Samsung that they would not honor this offer I attach an email sent to me from a friend It clearly shows that same offer I was extended, and we live in two separate states[redacted] Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: they did not give me the loyalty credit twiceI will break this down in a quick estiment Cost of my note $875cost of a s$700Ddifference between the phones $cost of my phone case$55Loyalty credit $100Added all up thats $ I ended up with a check for $and some loose changeThat part is all good Heres where my complaint isWhen I made the exchange I was offered the sedge, the sactive, and the plain old sI personally love the note brandI own the note then got the note I paid cash for both phones when they were newI had no intentions of keeping the trade in phoneMy plan was to get the cheapest phone for the biggest refund so I could use the refund to purchase the next note phone that came outOf the phones the swas the cheapestIn march of I was told the scost just over $How is it legal for samsung to quote me a $price tag back in march of then use a $price tag to make the exchange? Explain to me how that is legal Regards, [redacted]

Samsung has contacted [redacted] regarding their concernsAs per [redacted] e, this has been sent to [redacted] for the customer to payUnfortunately, [redacted] regrets to inform there is nothing they can doWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through FridayThank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claim.We must advise the device has been tested and received an IP (Ingress Protection) rating of IP67, which means that it is protected against dust intrusion and capable of withstanding water immersion of between cm to one meter for minutesThe unit has also passed military specification (MIL-STA-810G) testing against a subset of specific environmental conditions, including temperature, dust and sand, shock/vibration, and low pressure/high altitude Please note, covers must be tightly closed to withstand these tests, however, it may not perform as shown in all extreme conditions.If liquid damage was found during evaluation this may indicate the phone was not properly sealed when in contact with liquid, or the liquid contact was too severe Unfortunately, any damage incurred through contact with water or other liquids can, and in most cases will, cause corrosion to the inner workings of the handset Even when some functionality is retained, it generally happens that the corrosion continues to spread, causing more damage over time.In these circumstances, due to Samsung's policy concerning repair, it is no longer feasible to attempt to repair the phone because the cost associated may in most cases cost more than the actual value of the unit; consequently, the phones received in this condition into our North Texas repair facilities are shipped back to the customer unrepaired Although, liquid damage is not covered under the Standard Limited Warranty, as a one-time courtesy we will authorize the free of charge repair of your product.If you would like to proceed with the repair please refer to Service Ticket # [redacted] and utilize the UPS E-label emailed to [redacted] Thank you

As previously mentioned, Samsung does not provide loaner units, nor immediate replacementIf you are in need of a device during repair we would advise contacting your local service provider for possible loaner availability.Until the unit has been evaluated Samsung would not be able to provide resolution.Please contact Samsung Support at ###-###-#### in order to arrange a new Service Ticket

Upon further review of Mrs./Ms [redacted] claim, Service tickets [redacted] & [redacted] have been processed in order to ship the correct model chargers We do apologize for this errorPlease use the UPS E-labels provided for return of the incorrect models received We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Upon further review of Mr [redacted] claim, our system shows the agent handling the claim emailed him a compensation offer in the amount of $in the form of a gift card as a resolution for him not being unable to provide the serial number for the headphones Mr [redacted] refused the offer and insists on a full refund in the amount of $for the headphonesUnfortunately, in order for Mr [redacted] to receive a refund, he has to provide the serial number for the headphones Other than the aforementioned, no accommodation can be made unless Mr [redacted] can provide the serial number to receive the refundWe apologize for any inconveniences and delays the customer may have experienced with this caseThank you