Samsung Electronics America

I am rejecting this response because: it is not correct.I dropped the product at the service center on 10/21/2015, Work Order No [redacted] At 1:pm I received the following voicemail, transcribed: "Hi, MrPat [redacted] This is whitney at the Samsung series center to replace your watch it will be $if you could please give me a call back so we can go ahead and go forward with the process or you can come and pick up your unit, and you have a great dayOkayThank you bye bye." I returned the call and told the representative I could not pick up the device until next dayand that I would not pay the repairs.10/22/I filed this complaint Afterwards, @am Central, I contacted Samsung Support via online chat They informed me the product was under warranty and sent instructions to send the device to Samsung.I then called the [redacted] service center They looked at the work order and said as of that morning the device warranty was validated They are working on the device but I have not picked it up On 10-22-at 7:pm Central, I received an email fro Samsung Online Support, citing ticket# [redacted] , stating the item was shipped, tracking# "Carry In" This is last communication I attempted to call, 9:am Central but told must call back after am [redacted]

Customer agreed to an exchange on 5-25-

There is no attachment, please have the customer attach the document We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday Thank you

Samsung has reviewed Ms [redacted] complaint again in regards to her phone Our system shows the agent who handled her complaint contacted Ms [redacted] today, 9/20/and advised that if she is experiencing issues, the only option would be service under its warranty for the device Ms [redacted] declined service and disconnected the call Regrettably other than service, no additional accommodations can be made for this claim Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has contacted the customer regarding their DryerThe customer was offered a refund under transaction [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you

Samsung has reviewed Mr [redacted] claim in regards to his television Our system shows the agent who handled the complaint spoke with Cheryl (possibly Mrs [redacted] ) on 8/09/and informed her that the unit was OOW (Out of warranty) however Samsung will cover for the parts only which she agreed The agent submitted a service request; reference Txt# [redacted] for the unit An ASC agent has been in contact with Mr [redacted] /Cheryl to schedule the repair Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Complaint: [redacted] I am rejecting this response because: After months, you give me another excuseIf you don’t have the product, why you sent me a useless promotion code insufficient to buy anything from Samsung.com? That seems a cheatingYou can send me an equivalent product or credit enough to buy an equivalent product Regards,***

Samsung has contacted the customer to address their concerns regarding their Samsung TelevisionWe have advised to the customer that based off of our customer service records we show that this units limited one-year manufacturer’s warranty expired on 10/31/We explained that due to the length of time the unit is out of warranty we would not be able to accommodate the free of charge repair requestWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer regarding their Gear watchThe customer has been set up for replacementThe Replacement for the device’ information is as follows: Serial # [redacted] and the tracking # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Mr [redacted] claim in regards to his Noterefund Our system shows a refund in the amount of $889.00; reference Txt# [redacted] was issued on 5/03/for the device Please allow 7-business days after the check has been mailed to receive it We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has reviewed Mr [redacted] complaint in regards to linking his Samsung.com account with his [redacted] *** Financing account to be able to make purchases E-Commerce has advised that they cannot assist Mr [redacted] with his [redacted] Financing issues and unfortunately is not able to link the accounts as requested on their end as well E-Commerce is not affiliated with the financing application process; financing information is accessed and completed through [redacted] *** Mr [redacted] will need to contact [redacted] *** for any financing inquires in regards to his account Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Upon further review of the customer’s file, we have attempted to contact the customer againWe have informed the customer via their email address on file that the unit is out of warrantyThe original l year warranty expired on 1/31/2008, due to the length of time that has passed, there will be no accommodationsWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Upon receipt of Mr [redacted] ’s Revdex.com rebuttal, we reviewed the customer’s file and request an additional timeWe have advised to Mr [redacted] that we will contact the assigned service center regarding the matterWe additionally explained that the Evolution Kit would be considered as an upgrade and Samsung will not be able to supply him with that unitWe advised that if he would like to purchase one he may be able to purchase one at www.samsung.comThe customer understood and thanked us for the assistanceWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed [redacted] complaint in regards to his range Our system shows the agent assigned to the claim spoke with [redacted] on 1/08/to discuss the case The agent submitted an exchange request; reference Txt# [redacted] for the unit Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has contacted the customer regarding their washerThe customer has been set up for repair service under transaction # face="Calibri"> [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Upon further review of Mr [redacted] claim, our system shows a refund check in the amount of $233.19; reference Txt# [redacted] was issued on 6/20/for the device Please allow 7-business days after the check has been mailed to receive it Samsung sincerely apologizes for any inconveniences and delays you may have experienced with this caseThank you

Samsung has attempted multiple times to contact the customer at to address their concerns regarding their washerUnfortunately we have not heard back from the customer Please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Also you could reach us at [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case Tell us why here

Samsung has reviewed Mr [redacted] ’ complaint in regards to his refrigerator Our system shows the agent assigned to the claim made several attempts to contact Mr [redacted] but has been unsuccessful in reaching him The agent sent Mr [redacted] an email on 9/20/advising him that his unit has an active extended warranty through [redacted] and he would need to follow up with the warranty provider with any requests for accommodations Please have Mr [redacted] contact his extended warranty provider for further assistance with his refrigerator Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

As per Samsung Product Liability department a compensation has been submitted (transaction# [redacted] ) and an exchange has also been submitted to be completed through [redacted] and that transaction number is [redacted] We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to claim # [redacted] .Thank you

Samsung has reviewed Mr [redacted] complaint in regards to his refrigerator Our system shows Mr [redacted] was already set up for a SRA exchange; reference Txt# [redacted] and the change have been approved Mr [redacted] has been advised that the retailer will be in contact with him once the RA paperwork is received in order to process the exchange Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case