Samsung Electronics America

Samsung has reviewed [redacted] complaint in regards to his television Our system shows the agent assigned to the claim spoke with [redacted] on 1/10/to discuss the case The agent explained to [redacted] that updates to the evolution kit is no longer necessary for units after and advised him to ensure that the product is up to date with firmware [redacted] also mentioned to the agent that he is experiencing spots on the unit as well The agent informed [redacted] that his unit was OOW (out of warranty) and the repair would be at his expense, to which he agreed with OOW service The agent submitted a service request; reference [redacted] for OOW repair on the unit The ASC will be in contact with [redacted] to schedule the In-home repair Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has reviewed Mr [redacted] ’ claim in regards to his phone Our system shows the agent handling his claim spoke with Mr [redacted] to advise him that the unit was OOW (Out of Warrantee) due to liquid damage The repair would be set up as an OOW repair and he would be responsible for the cost Mr [redacted] understood and provided the agent with his credit card information to proceed with OOW service The agent advised Mr [redacted] to make sure to use ample amount of packaging materials to protect the unit while in transit He also advised him to ONLY send the unit with nothing else The agent informed Mr [redacted] that he will see a credit card hold on his account and once ASC diagnoses the unit, he will be contacted with the total amount for the repair Mr [redacted] wanted to know if the hold would be returned The agent advised him it will if he decided not to go through with the repair We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Complaint: [redacted] I am rejecting this response because: samsung made the phone no matter where is was bought fromWhy wont samsung even let me get it repaired at samsung in the US? Please tell me where it is from and where I can get it repaired Regards, [redacted]

Samsung has contacted the customer regarding their WasherThe parts are in transit and the customer is scheduled for repair on 7/under transaction # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: The washer needs to be under warranty until 11/30/ Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because:no refund was ever receivedthis has been going on for monthsMy wife has been waiting for a tablet since ChristmasThis is the worst customer service I have ever experienced form any company Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me P.SOne slight correction: I did send in a decal that contains the serial numberIt was accessible since it was located on the front of the stove

Samsung has contacted the customer regarding their refrigeratorA Samsung representative has informed the customer the refund has been processed and should receive the funds next weekWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: Once again, one of the phones is shattered and you are unable to see what you are doingI am not sending my phones in with private information on themI will never deal with Samsung again and I will make sure my friends and family are aware of how they will be treated if they buy Samsung products and something is wrong with them Regards, [redacted] ***

Samsung has reviewed the concerns of Mrs [redacted] regarding her rebate The rebate check was issued on 12/22/ Please allow mailing 7-business days for delivery as check is coming via regular mail We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] - [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Mr [redacted] complaint in regards to his television Our system shows the agent who handled the claim made several attempts to contact Mr*** by phone but have been unsuccessful in reaching him The agent left voice messages for Mr [redacted] advising him that the unit was deemed physically damaged The agent explained that physical/concealed damage is not covered under Samsung’s warranty and any repair to the unit would be at his expense The agent also advised Mr*** of this information as well via email Regrettably, due to the physical/concealed damage to the unit, no accommodations made for this claim Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has reviewed Mr*** complaint in regards to his $Google Play credits already being redeemed The Promotions Team has advised that a replacement code was processed on 10/11/and sent to him via email Please have Mr [redacted] check his email for the replacement code Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Upon further review of the customer’s file, the customer has been set up for an exchange under transaction # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # UN46B6000VFXZABased on our customer service records we show that Ms***’s one-year limited manufacturer’s warranty expired in May We have advised to Ms [redacted] that we could schedule a service appointment but that all repair costs would be her responsibility because her television is out of warrantyWe also advised Ms [redacted] that this television model was not included in the capacitor settlement mentioned in her complaint therefore was never eligible for any repair coverageMs [redacted] declined our service appointment proposalIn light of Ms***’s warranty status we are unable to honor her request for a free-of-charge repair or refundWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Mr [redacted] claim in regards to his device not being able to play Blu-Ray dics The agent handling his claim spoke with him on 3/08/regarding obsolete firm for his HTS The agent educated Mr [redacted] on the constant advancement of technology, along with FCC regulation, the fact that current firmware is not compatible with the hardware on this device and that Samsung does not have a timeframe on when this may become available as Samsung does not develop the softwareThe agent offered Mr [redacted] a $E-gift towards an online purchase as an accommodation which he accepted We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has contacted the customer regarding their washerThe customer has been provided the link to the TLW repair portal face="Calibri"> We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Ms [redacted] claim in regards to her Samsung Galaxy SEdge phone Our system shows the agent handling the claim made several attempts to contact her by phone but have been unsuccessful in reaching her The agent left voice messages for Ms [redacted] on 7/10/17, 7/11/(followed by email) and on 7/13/(followed by email) advising that based on the information she provided, the unit has been physically damage which voids Samsung’s warranty The agent further advised that any repair to the device will be at Ms [redacted] expense Regrettably, due to the physical damage to the device, no accommodations made for this claimWe apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung refrigeratorWe have agreed to reimburse the customer for the charged diagnosis feeThe customer should receive their refund in approximately 3-business daysWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

I am rejecting this response because:You can close the complain, but you should know that Samsung did not "push through" anything They gave Best Buy the wrong RA number, and were no help getting this issue resolved It was Best Buy who pushed through the refund/exchange And Best Buy told me that Samsung often gives out wrong RA numbers.I did not purchase another Samsung TV, I went with a different brand Samsung has done nothing to say sorry, or apoligize for the TV not working properly for months.Thank you for your time ***

Complaint: [redacted] I am rejecting this response because:Samsung still has not offered to pay 100% of the costs to fix my tvThis TV is not a quality product, as it has broke after a year and few months of use Regards, [redacted] ***