Samsung Electronics America

Samsung has reviewed Mrs [redacted] complaint in regards to her dryer Our system shows the agent assigned to the case made several attempts to contact Mrs [redacted] by phone but have been unsuccessful in reaching her The agent left voice messages providing Mrs [redacted] with their contact information to return the call for further assistance On 9/07/17, the agent sent Mrs [redacted] an email advising to return the call or reply to the email for assistance with her claim To date, the agent has not heard back from Mrs [redacted] to be able to discuss the complaint Please have Mrs [redacted] return the agents’ call or reply to the email at her earliest convenience if she still needs assistance with her claim Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Complaint: [redacted] I am rejecting this response because: The [redacted] Cooperate headquarters only keeps records of purchases for months I called them and that was what they said unlike what the Samsung representative told me she said they keep it years I gave them proof of purchase if they don't accept that then they can replace my Range or find someone to fix it Regards, [redacted]

Samsung has reviewed Mr [redacted] complaint in regards to his phone Our system shows E-Commerce submitted a request for a FedEx return shipping label to be sent in order for Mr [redacted] to return the device Once E-Commerce has confirmed that the device has been returned to the Fulfillment Center, a refund will be issued back to the account Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

We appreciate your correspondence and allowing Samsung the opportunity to review your claim.It seems the Accessories Department tried to make contact regarding your order, but received a busy toneAn email was sent to inform the product has shipped and is currently in transit to your home.For additional concerns please contact the Accessories Department at [redacted] **Thank you

We do apologize for any trouble you may have encountered in reaching an agent, but please be advised the number indicated is a high proity number which has a high call volume.Per our records you contacted Samsung with your concerns on the evening of 5/12/All voicemails left at this number are returned within 24-business hoursOn 5/13/you were left a voicemail with this departments contact information in order to contact Samsung back On this same date an email was sent due to fact you were unable to be reached by phone.On 5/14/you responded to Samsung via email and agreed to send in your products for evaluation A UPS premailer was requested and should have been delivered to your home today for retrieval of your productsUPS Tracking of premailer to your home: 1Z6VF [redacted] Tracking # for return of premailer to Samsung: 1Z6VF [redacted] 7407Once your products are delivered to Samsung they will be evaluated and a resolution will be determined

Samsung has contacted Mr [redacted] regarding his concerns with his washer We apologize for any inconvenience this issue may have caused Unfortunately after attempts made on 2/& 2/we have been unable to reach Mr [redacted] Please contact that the agent that has contacted you so that she may assist youWhen calling please reference your claim# [redacted] We apologize again for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has contacted the customer to address their concerns regarding their Samsung washerWe have requested for more information from the customer as unfortunately the information provided in the customer’s complaint has not matched with any historic data in our systems so we are unable to connect with the customer’s experienceBase on the information provided, it appear the washer is beyond the original 12-month Limited Warranty but still covered by an extended contractSince the unit and the service history is with this provider, Samsung would recommend contacting them to see if assistance can be offeredWe have requested for the customer to supply the full model and serial number of the unit, copy of their original purchase receipt and copy of any work ordersCurrently, we are waiting for the customer’s reply We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: that is very poor service there is no service that can be provided due to the door needing to be replaced the door insulation came out on the top and hardened you cant fix that that is why I am asking for compensation or reimbursement due to the poor assembly of this $fridgeI do not need service I need reimbursement or compensation for the whole experience from Samsung it has been a very poor and unsatisfactory Regards, [redacted]

Dear [redacted] Thank you for contacting the Samsung Electronics America, Office of the President Positive feedback regarding our products and service is greatly appreciated.Thank you for your business and continued faith in our brand!Sincerely,Samsung Office of the President

Upon further review of the customer’s file, the customer has been informed her refund check has been issued and mailed on 3/30/We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has contacted the customer to address their concerns regarding their Samsung televisionSamsung has completed all legal requirements associated with the referenced Capacitor Settlement in September Respectfully, at this time, the unit is beyond the original warranty terms and any other repair accommodationsOnce again, we apologize for any inconveniences in that matter but Samsung will not be honoring the customer’s request for an exchange nor repairWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards,

Samsung is currently working with [redacted] for a resolution for the customerThank you for your patience, we will update the customer once we receive an updateWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through FridayThank you

Samsung has contacted the customer to address their concerns regarding their Samsung refrigeratorAs an accommodation, we have offered the customer a buyback (refund)We have asked the customer to provide to us a copy of their purchase receipt through Sear and explained the refund process Currently, we are waiting on the customer purchase receipt and acceptance of offerWe will continue to monitor this case to ensure the customer is satisfiedWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am partially rejecting this response because: Samsung corporation did not acknowledge that part that was replaced is subject to five year Linear Motion part warrantySamsung Warranty did not confirm to Samsung Vendor that [redacted] AC Motor (part that was replaced) is subject to five year Linear Motion part warrantySamsung Warranty did not acknowledge Statement from Samsung Customer Care representatives that replaced part is subject to warrantySamsung Executive Customer Care representative 'temporarily extended' warranty so the part that was replaced will be covered under warranty Regards, [redacted]

We appreciate your correspondence and allowing Samsung the opportunity to review your claimSamsung cannot supply a replacement screen protector, however, you can submit a copy of your proof purchase receipt for the accessory and a refund request will be submitted as courtesy Please submit documentation to [redacted] Thank you

Upon further review of the customer’s file, the customer’s product was returned to the warehouse on 1/10/The refund was processed and completed on 1/18/We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday Thank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # SM-T530NYKAXARWe understand from the customer claim that the unit has not met his expectations and that he wishes to remove unwanted software from the unitRespectfully, Samsung will not provide administration rights to the unit or help “root” the unit in more common terms to allow changes to the original operation system as this will void our limited manufacturer’s warrantyWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is almost satisfactory to meTheir response did fulfill my individual requestHowever, I would encourage that they reach out to the many others that were affected and offer them the same opportunity to purchase this offer Regards, [redacted] ***

Samsung has contacted the customer regarding their concerns with their TelevisionCustomer was requesting free of charge repair for white dot issueAt this time there will be no accommodations We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you