Samsung Electronics America

Complaint: [redacted] I am rejecting this response because: Regards, [redacted] ***

[I was contacted by Prizelogic and I did receive the Samsung Gear VR and the free Oculus ContentWhen I submitted my complaint, I did not think it would be resolved or that anything would happen, but Samsung did make it right, and I really appreciate thatThank you for your help!

Complaint: [redacted] I am rejecting this response because: Once again, you stated a few responses ago that you would exchange knobsI will not accept any response until this is completeThis is going in a circleYes you emailed me a egift certificate which I have not usedI don't see how that is relevant to your response with an exchange and case numberWhy will you not do what you said to the Revdex.com? Regards, [redacted] ***

Samsung spoke with Mrs [redacted] and advised we can actually process the claim without the stickers (needed for claim) for the units that was disposed of/hauled away Samsung informed Mrs [redacted] she would need to write a note on the top of the form stating the units were disposed of before she was able to remove the stickers in order for the claim to be submitted in the system We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has contacted the customer regarding their tabletThe customer has been contacted by a Samsung Representive via email, we offered the customer a one-time free of charge repair and currently waiting on the customer’s responseWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Mr [redacted] claim in regards to his washer Our system shows a refund was submitted, reference Txt # [redacted] on 3/03/17, processed on 3/06/and a Refund Payment Requested e-mail was sent requiring a response Mr [redacted] was given a timeframe to receive the refund payment by the agent handling his claim Please allow for 7-business days after the check has been mailed to receive it We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has reviewed Mr [redacted] claim in regards to his phone Our system shows that the agent handling his claim is still working on trying to provide an accommodation to resolve Mr [redacted] complaint We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung Dishwasher and RefrigeratorWe have advised to the customer that we wouldn’t be able to grant his request for a buy-back (refund) for both units but that we could provide him with a one-time free of charge repair accommodationThe customer has accepted our offer and have set up service for himWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Upon further review of Mrs***s’ concerns we apologize for the delay and any inconvenience this issue has caused Samsung along with the US [redacted] has offered the following two options in regards to the recalled washing machine - The first option is a free in-home repair that includes reinforcement of the washer's topConsumers who choose the in-home repair will receive a free one-year extension of the manufacturer's warranty, regardless of the age of their washer- The second option is a rebate that can be applied towards the purchase of a new washer from Samsung or other brandConsumers who choose this option will also be reimbursed for any installation and removal fees charged by the retailerThe rebate amount is based on the model and manufacture date of the recalled washerConsumers who choose a Samsung washer will receive an additional loyalty incentive up to $toward their new Samsung washer purchase We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to claim# [redacted] Thank you

Samsung has contacted the customer regarding their refrigeratorThe customer has been offered a one-time accommodation and has been set up for repair under transaction # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted E-Commerce regarding the customer’s concernsAs per E-Commerce, the tracking has been updated and shows the package is out for deliveryThe customer has been informed of the update for his orderWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through FridayThank you

Samsung has contacted the customer regarding their refrigeratorThe customer has been offered food compensation and the customer has acceptedWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Mr [redacted] complaint in regards to a refund for his Samsung.com order Our system a refund in the amount of $460.05; reference refund number [redacted] was issued for the product Please allow 3-business days for the funds to be reflected back on the account Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Complaint: [redacted] I am rejecting this response because as stated in prior emails and prior conversations, the phone is inherently defective and unrepairableSamsung's "resolution" of continued attempted but unsuccessful repairs is untenable, unreasonable and in bad faith Regards, ***

Samsung has contacted the customer regarding their RangeThe customer was approved and the customer has accepted for a refund under transaction # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] 3.Thank you

I received the replacement dryer from SamsungI would like clarification that they will honor a new manufacturer warranty starting on November 14, 2015, which is when I received the dryer [redacted]

I hope all is well The day after I filed the complaint the company shipped my order, which is the resolution I wanted I consider the issue completely resolved Thanks very much

Complaint: [redacted] I am rejecting this response because:I did respond to Samsung agent's email requesting him to reconsider with a more positive decisionStill waiting for a response Regards, [redacted]

Samsung has contacted the customer regarding their refrigeratorThe customer has been offered an exchange and the customer has accepted under transaction # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted Prizelogic regarding their concernsAs per Prizelogic, the customer’s profile listed the provide email, but no submissions of a receipt or an IMEIHowever, [redacted] with the same address listed on their profileHer submission was approved on July 15th to receive two Gear VRs under the Father’s Day promotionWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through FridayThank you