Samsung Electronics America

Samsung has contacted the customer to address their concerns regarding their Samsung Notebook PCWe have advised to the customer that regrettably Samsung will not be able to honor his request for an in-warranty service without validation of the unitWe explained that without the serial number decal or proof of purchase we are unable to confirm origin of the productWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] Thank you

Thank you for allowing Samsung the opportunity to review your claim.As per the Samsung Standard Limited Warranty the phone is required to be returned to Samsung for evaluation in order to determine resolution.Samsung will exhaust all repair options in efforts to repair the deviceIf all options are exhausted and issues are still present, which are not a result of physical abuse such as liquid/physical damage, then Samsung will authorize replacementAs per warranty Samsung will repair/replace at their sole optionIf your request is for immediate replacement contact would need to be made to the carrier if insurance is availableTo receive service from Samsung the device would need to be shipped to Samsung.We do apologize for any inconvenience this may cause.Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claim.Our records indicate the UPS Claim was completed, and a replacement Galaxy Note (SM-N910V) was shipped via UPS Tracking# 1ZAY[redacted] 846, delivered on 8/19/and signed for by “***”For additional concerns please contact Samsung Customer Support at ###-###-####

According to our files, Samsung has contacted the customer regarding the customer’s unit model # UN55D6050TFXZAWe have offered the customer a pro-rated exchange w/ $fee or a prorated buyback based on ownershipCurrently, we are waiting to hear back from the customer with their decisionWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: The original micro SD card that was sent to Samsung back in September was never reparied or replaced Rather after follow up phone calls to inquire of its status Samsung representatives refused to respond to my inquiry A few days ago Samsung returned the micro SD card in the same fashion I sent it to them...it was not fixed or replaced I'm not sure why Samsung does not adhere to its warranty procedures as stipulated My question is when will the micro sd card will be replaced or repaired? Regards, [redacted]

Unfortunately, Samsung's Warranty Coverage is only extended to U.Smanufactured devicesSamsung USA does not have the knowledge base, nor necessary parts required for the repair of an international deviceProducts manufactured for use outside of the U.Sare not built with the same internal components which is why the warranty service cannot be providedPlease see warranty coverage below: What is not covered? This Limited Warranty is conditioned upon proper use of the ProductThis Limited Warranty does not cover: (a) defects or damage resulting from accident, misuse, abuse, abconditions, improper storage, exposure to liquid, moisture, dampness, sand or dirt, neglect, or unusual physical, electrical or electromechanical stress; (b) scratches, dents and cosmetic damage, unless caused by SAMSUNG; (c) defects or damage resulting from excessive force or use of a metallic object when pressing on a touch screen; (d) equipment that has the serial number or the enhancement data code removed, defaced, damaged, altered or made illegible; (e) ordinary wear and tear; (f) defects or damage resulting from the use of Product in conjunction or connection with accessories, products, or ancillary/peripheral equipment not furnished or approved by SAMSUNG; (g) defects or damage resulting from improper testing, operation, maintenance, installation, service, or adjustment not furnished or approved by SAMSUNG; (h) defects or damage resulting from external causes such as collision with an object, fire, flooding, dirt, windstorm, lightning, earthquake, exposure to weather conditions, theft, blown fuse, or improper use of any electrical source; (i) defects or damage resulting from cellular signal reception or transmission, or viruses or other software problems introduced into the Product; or (j) Product used or purchased outside the United StatesThis Limited Warranty covers batteries only if battery capacity falls below 80% of rated capacity or the battery leaks, and this Limited Warranty does not cover any battery if (i) the battery has been charged by a battery charger not specified or approved by SAMSUNG for charging the battery; (ii) any of the seals on the battery are broken or show evidence of tampering; or (iii) the battery has been used in equipment other than the SAMSUNG phone for which it is specified Since the unit has been classified as an international device, Samsung USA must suggest contacting the seller directly for possible resolution to this matterWe do apologize for any inconvenience this may cause

Samsung has contacted the customer regarding her Smart PhoneThe customer has been set up for an exchange and will be sent a PremailerWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Ms [redacted] claim in regards to her washer and dryer Our system shows a service request; reference Txt# [redacted] was submitted and the service was completed on 3/30/ We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Pursuant to the Samsung Standard Limited Warranty in order for Samsung to provide resolution we would require the device be shipped to Samsung for re-evaluationAs the manufacturer our obligation is to provide warranty repair service, but we must be able to determine root cause for the issue prior to our ability to provide resolutionUnlike the service provider, Samsung does not issue advanced replacements or loaner devicesAs the carrier, [redacted] can make the decision to replace a consumers deviceSamsung’s previous repair of the device should not have an effect on the carrier providing service as long as the consumer has insurance with themIf the consumer wishes to receive service from Samsung the phone would need to be shipped for evaluation, Samsung cannot warrant refund of a product that has not been evaluated for the current symptoms.Thank you

Samsung has reviewed Mr [redacted] claim in regards to his washer The agent handling his claim made several attempts (2/23/17, 2/24/and 2/27/17) to contact him to discuss his options but has not been able to reach him Mr [redacted] called in and spoke with customer service on 2/25/ and requested to set up service, reference Txt # [redacted] on Saturday, 3/04/in the morning If Mr [redacted] has any additional questions and concerns, he may email the agent at [redacted] further assistance We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Upon further review of the customer’s file, unfortunately we can not offer the customer a refund for the deviceWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Mr [redacted] claim in regards to his TV repair status; reference tracking # [redacted] Repair was completed on 8/and shipped out immediately as priority concernAccording to tracking status, the unit was delivered on 8/7/after repairWe apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has contacted the customer regarding their TabletThe customer has been offered a one-time accommodation for free of charge repair under transaction [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you

Samsung has attempted to contact the customer regarding their smart phoneUnfortunately, we have not received a response back from the customer size="3" face="Calibri"> We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Mr [redacted] ’ claim in regards to his rebate check Our system shows the investigation by agent handling the claim confirmed that Mr [redacted] previously issued rebate check had not been cashedThe agent verified Mr [redacted] ’ mailing address and reached out to Rebate Deptto have a stop payment on the check and reissue another rebate check We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I called once again and this time the money was refunded Not sure why something so simple took over two months and a letter to Revdex.com for Samsung to assist [redacted] ***

We appreciate your correspondence and allowing Samsung the opportunity to review your claim.Under the coverage section of the Samsung warranty it clearly states your product must be returned to Samsung if issues remain.The only option for replacement is with a valid credit card hold and non-refundable $fee.To proceed with a secondary evaluation, or the replacement as the guidelines are set please contact Samsung Customer Support at [redacted] Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] I told Samsung that [redacted] club would be sending me a purchase history because I cannot find the receipt and now there telling me they can't except the purchase history from [redacted] clubso what can I do nowI had to wait weeks for the purchase history and I sent that to him in August and the only reason why they contacted me is because I contacted the Revdex.com.I talk to [redacted] club and I requested a receipt for 1-18-

Samsung E-commerce division has contacted the customer regarding their concerns with their television orderThe customer was offered the price for the television, the customer is seeking when he originally placed the orderWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST Thank you

Samsung has reviewed Mrs [redacted] claim in regards to her dryer Our system shows the agent who handled the claim spoke with her on 5/17/and informed her that the information she received previously about her dryer is correct Due to the fact that there are no issues with the dryer, Samsung would not be able to exchange the unit because it does not match her new washer No accommodations will be made for this claim We apologize for any inconveniences and delays the customer may have experienced with this case Thank you