Samsung Electronics America

Samsung has reviewed Mr [redacted] complaint in regards to his NXCamera Our system shows a refund request in the amount of $472.46; reference Txt# [redacted] was submitted on 9/25/for the device Mr [redacted] will receive email notifications with each step of the refund process up to when the check is issued for payment Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has contacted the customer to address their concerns regarding their Samsung Microwave, Refrigerator and OvenWe spoke to the customer and confirmed that the refrigerator has been repairedWe explained that the bubbles on the cooktop are considered cosmetic damage and is not covered under our limited manufacturer’s warrantyThe customer requested a refund on all three appliances as he was not satisfied with the quality of the productWe respectfully advised that Samsung will not be able to honor his request for a refund on all three appliances however due to the delay of service with the microwave Samsung will be happy to buyback (refund) the microwave as a courtesyWe asked for the customer to please forward to us a copy of his purchase receipt for further reviewWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at 888- [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: That is NOT a rush scenario, the agents or outsourced agents claimed I could get a loaner phone but sent me around in circles They are not customer service oriented I never asked for a refund I do not understand why they did not send me a replacement phone instead of wasting my time with their quality check they should have done on their own time considering the phone was only days in my possession when the battery would not take a charge, and yet they claim the phone is under warranty Not acceptable to me All I did with the phone is download my apps from my previous phone and used it a few times It started rebooting on me before it stopped taking a charge This is unacceptable Regards, [redacted]

We do apologize for any trouble you have experienced regarding repair for your productTypically, Samsung Telecommunications America is unable to provide information, technical support or repair service for models manufactured for use in other countries as we do not have the components available to repair the deviceIn order to review this matter further we will need to be provided additional information regarding your productPlease email to [redacted] com the following information: · Model # of Phone· IMEI # Of phone· When phone was purchased· Where phone was purchased(country/retailer/website) · Provide a copy of your proof of purchase receipt· What cellular service provider you use here in the United States In the subject line of the email please write your name and the following Transaction #: [redacted] Once this information has been provided, it will be submitted for review to determine if service can be renderedThank you

Samsung has contacted Mr [redacted] regarding his concerns about his refundMr [redacted] has been advised that all documentation has been received as of 10/07/and has been attached to his file Mr [redacted] has also been advised that the refund should be processed this week We apologize for any inconvenience and delays the customer experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday When calling please refer to case# [redacted] Thank you

Upon further review of the customer’s file, the user registered with SA with address: "email": [redacted] in DecemberThey registered a card, but did not make any transactions, so this account appears eligible for the promotion and is likely why they received an email message that they were eligibleOn April 30th, they created a new Samsung Account, and registered to Samsung Pay with "email": [redacted] They made transactions on this accountHowever, this account is not eligible for the promotion, since it was registered after April 10thIn good faith, we will manually issue this customer a gift cardPlease provide them the detail regarding the changing of accounts and how this impacted their ability to redeem this promotionWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through FridayThank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that while it is true that the repair was finally completed on 4/26/I feel that the months I have been without a working dryer waiting for replacements and repairs to be completed in the months since the dryer was delivered is unacceptable and despite my request for an extension of my warranty through the Samsung office of the president, it was not granted and that to me shows they don't care about their customers and don't stand behind their productsJust happy to be done with this now Regards, [redacted]

Upon further review of Mrs [redacted] claim, our system shows the agent who handled the claim submitted another service request; reference Txt# [redacted] on 8/09/to repair the unit An ASC agent will be in contact Mrs [redacted] to schedule the repair Please ensure Mrs [redacted] answer the ASC agent’s call to avoid the service ticket being cancelled again in the system Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Upon further review of Mr [redacted] concerns we apologize for the inconvenience this issue may have caused, however as per the agreement with the CPSC regarding the recall there are two available options• The first option is a free in-home repair that includes reinforcement of the washer's topConsumers who choose the in-home repair will receive a free one-year extension of the manufacturer's warranty, regardless of the age of their washer • The second option is a rebate that can be applied towards the purchase of a new washer from Samsung or other brandConsumers who choose this option will also be reimbursed for any installation and removal fees charged by the retailerThe rebate amount is based on the model and manufacture date of the recalled washerConsumers who choose a Samsung washer will receive an additional loyalty incentive up to $toward their new Samsung washer purchase We apologize for any inconveniences and delays the customer may have experienced with this caseThank you We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me at this point in timeSamsung is now paying for THIS repair Supposedly if they deem their appliance irreparable they are going to replace it Regards,

Samsung set up service for unit and spoke with a Dr [redacted] on 2/13/who confirmed the appointment Service was completed on 2/14/ We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has contacted E-Commerce regarding their issueAs per Prizelogic, the customer has been informed that Samsung.com does not operate on a live system and that is why our customers are notified after the orders are placed that their item is on backorderAlso explained we are only provided ETA restock dates and that the ETA restock date can change if the fulfillment center is not provided with enough units to fulfill the ordersWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through FridayThank you

Samsung has reviewed Mrs [redacted] complaint in regards to a refund for her washer Our system shows a refund check in the amount of $566.03; reference Txt# [redacted] was issued on 10/10/for the unit Please allow 7-business days after the check has been mailed to receive it Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Upon further review of the customers file Ms [redacted] was approved for an exchange to be done directly through the retailerOur system is reflecting that the exchange has been completedPlease contact Samsung if that is not the case so that we can have the paperwork re-sent to the dealer We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

As per [redacted] the consumer was sent their bundle on 12/via UPS, only one claim was submitted therefore only one claim was fulfilledThe consumer received a replacement [redacted] *** gift card which has not been redeemed We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through FridayThank you

Upon further review of the customer’s file, the customer’s issue is with customer service and the unit has been repaired and operating properlyOur agent apologized for delay of serviceWe apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has contacted the customer to address their concerns regarding their Samsung RefrigeratorWe have advised to the customer that the original 12-months of Limited Warranty coverage lapsed earlier this yearHowever, our records also show this lapse in coverage was addressed by their purchase of additional coverage through the Samsung Protection Plus (SPP) program currently availableThis additional coverage protects your investment beyond the original manufactures warranty and repair is available under this coverageWe have been working with the SPP team and they have checked in with the authorized repair company, Refrigeration and Appliances, and confirmed the necessary parts for the repair are expected to be delivered and depending on the customer’s availability, they can schedule install for Thursday 11/12/The Protection Plus team indicated they would be following up with the customer also to review the above informationSamsung sincerely apologizes for any delays during this repair and if the customer should require any additional information about the repair, we do suggest the customer to contact the SPP team directly as they will be able to provide and update without further delaysWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: I am percent sure they can validate a new promo code and they can verify that the old one was not usedI spent over us dollars for the Samsung phone to rrecive this promotion with [redacted] Regards, [redacted]

I have a malfunctioning television that is under warrantyI submitted a claim through the website I got a call from the technician She immediately asked me to start troubleshooting with her without first asking if I was in position to do so I explained I wasn't available at the time so she sent me an e-mail with the troubleshooting steps I could do myself I did them and called back I spoke to Patricia and she made arrangements for the technician to come out Then the ticket was canceled with an autogenerated email that had no explanation I called back and Joyce said they had to do additional troubleshooting I asked why this wasn't done the first time She deflected my questions and emphasized that she was going to get it taken care of this time After additional troubleshooting, she scheduled the technician again I just got another cancelation email They called me back to do more troubleshooting And it was the same technician!!!! Why do they have this system of jerking their customers around There is no explanation that they ticket may (and likely will) be canceled at their whim It's an awful system

Samsung has contacted the customer to address their concerns regarding their Samsung washerWe have reviewed the customer’s service history and spoke with the service centerWe have advised to the customer that an appointment is scheduled for May 30, and an additional part has been ordered to complete the repairWe understand that the customer has requested an exchange of the washer; however, at this time we will not be able to accommodate their request at this timeSamsung’s one year manufacturer warranty is for serviceWe provide the service to ensure that any issues that arise are taken care of without the customer incurring any costWe will follow the customer’s repair to ensure that the repair is completeThe customer stated that she is aware of the scheduled repairWe advised that if the repair is not successfully completed on May 30th that she can contact Samsung back directlyWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you