Samsung Electronics America

Upon review of the customer’s file, Samsung Agent sent an email regarding this Revdex.com complaint requesting for a refund for Samsung TVCustomer’s voicemail box was full after multiple attemptCustomer was issued a refund on 2/26/We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Also you could reach us at [redacted] Thank you

Samsung has contacted the customer regarding their refrigeratorThe customer has been set up for repair under transaction [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you

Samsung has contacted the customer regarding their refrigeratorUnfortunately, there will be no accommodations as Demo Mode is not a mechanical defectWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because:I find that the fact that Samsung stated that [redacted] finally shipped the products ordered months after the order was placed is not what I call resolutionThey did not resolve anythingWe will no longer be purchasing items from this vendor's website as they accept no responsibility for misrepresenting the availability of products on their website.Regards, [redacted]

We appreciate your correspondence and allowing Samsung the opportunity to review your claimTo review options to assist with your exchange please confirm the following information: sans-serif;">• Model: • IMEI #: • Cellular Service Provider • Date of purchase Thank you

Our files indicate that the customer’s complaint regarding Model # RSG307AARS/XAA has been reviewed an additional time per customer’s rebuttal request We have received a copy of the customer’s purchased receipt on 9/26/and have submitted a buy back for her unitThe buyback has been approved and completed as of 10/19/We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: I have never admitted to dropping my device furthermore I never thought the company would lie Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:Samsung is not complying with the recall they have set forthThere have been many complaints regarding the taxes and hosesCustomers were unaware that Samsung was shorting their rebate of required taxes and hoses that are necessary and included in the purchase priceI feel like I have been gone through a "bait and switch" tacticSamsung offers a rebate due to the issue but then has hidden tactics for every solutionI was orginially only offered the option to buy a new washer and put a temporary fix on my current washerThe same model as my current, month washer, was retailing at $1000, more than my rebate, so I waited for it to go on sale so I wouldn't have to pay any money out of pocket for Samsung's issueThen, when I finally purchased it, the in home repair became availableAfter reading multiple complaints, I'm glad I didn't go through with the fix, because it has led to bigger issues! If Samsung's machine wouldn't have been faulty, customers would not have had to pay for the 2nd set of hoses or taxesIf Samsung didn't want to pay for the taxes or hoses, they should have ensured their machines went through a quality inspection prior to releasing it to the public and endangering the lives of million customersThey knew there was an issue prior to my purchase in July and they need to refund their customers completelyMy washing machine was under warranty, why do I need to pay for anything to fix a Samsung issue? Regards, [redacted]

Samsung has contacted the customer regarding their microwave ovenThe customer has been advised to submit their purchase receipt and we are currently waiting for the customer’s responseWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

[redacted] I am rejecting this response because: Your representative took my credit card information and told me I would be charged a $deposit I didn't view it as a courtesy on Samsung's part I shipped the phone that gets extremely hot when using data to Samsung the day I received the loaner Please refer to the original claim I will accept the business response once we receive the repaired phone or replacement and if it is a repaired phone we need to test it to make sure the problem is solved Once again while streaming data the original phone was so hot it left a temporary mark on my daughter's leg and she had to use a blanket to remove the cover If it had left a permanent mark Samsung would have heard from my attorney and the ante would have been much higher than just a replacement phone

Samsung has contacted the customer to address their concerns regarding their Samsung DishwasherAs an accommodation, we have offered the customer a buyback (refund)The customer accepted our offer and they have been advised that our refund department will reach out to them with further instructionsWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Upon further review of Mrs [redacted] complaint, our system shows the agent who handled the claim contacted Mrs [redacted] on 10/03/to discuss the case Mrs [redacted] told the agent that she was promised a one time warranty accommodation for the parts however was then denied a repair all together due to no coverage The agent advised Mrs [redacted] that there is no coverage for her OOW (out of warrantee) dryer but if she can pay for labor from a service provider, Samsung will compensate her for the parts cost Mrs [redacted] told the agent that she will set up an appointment with [redacted] *** in her area and submit the repair invoice as soon as possible Upon receipt of the invoice, the agent will submit a compensation request for the parts Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung telecommunications division has contacted Mr [redacted] regarding his concerns Mr [redacted] was informed while we understand their concern the only option Samsung can make is to upgrade to the Level U Pro headsets offered, or replacement for the same model if inventory availableSamsung cannot make replacement offers based on individual consumer reviews posted online Samsung has agreed to provide Mr [redacted] with an exchange for the [redacted] Level U Pro noise cancelling headset in black We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case# [redacted] Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, Provided that they follow through with there promiseIf for some reason they do not follow through with their promise of a full refund, I will inform you Regards, [redacted]

According to our files, Samsung has contacted the customer regarding the customer’s unit model # EC-WB2100BPBUS We have recently evaluated the unit in question during repair service and have advised to the customer that due to the fact that our authorized service center deemed the product to be with no defect found/no trouble found (within specification standards) we will not be able to grant her request for a buy-backWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Mr [redacted] complaint in regards to his refrigerator Our system shows a service request, reference Txt# [redacted] was submitted to repair the unit The agent assigned to the claim called Mr [redacted] on 10/04/to confirm the completion of the repair where the ASC replaced main PCB on 10/02/on the unit However in the middle of speaking to Mr [redacted] about the repair, he disconnected the call The agent was unable to confirm with Mr [redacted] on the completion of the repair Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Complaint: [redacted] I am rejecting this response because: We did receive the refund checkOur request to have the defective unit picked up and disposed of was not completedWe had to pay for installation/delivery, required or we risked invalidating the warrantySamsung should have closed this loop and removed their product at their expenseInstead, we were required to do so at oursWith the refund, I consider this matter closedThat was the bare minimum we had requestedThe process itself was protracted, taking weeks to conclude, requiring hours of time and frustration, and I had to provide information, pictures, and other items MULTIPLE times before we had any action or that they acknowledged receiptWithout exaggeration, in a single day I spent over four hours on the phone with Samsung, only to have to repeat it the next day because they "had no record" of what was completed the prior dayThey sent out two repair companies, visits, however when the first repairman came and said he couldn't fix it, when I called Samsung to report thatthe representative stopped just shy of calling me a liar, stating I must be confused as no repair company had comeHowever, I had the confirmation email, business name, and repair technicians information so was able to "prove" the event, which I had to do twice before Samsung would send another repair company Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:Please read my messages! When I sent my device to you the first time: I DID NOT HAVE A POWER ISSUE.I sent you a device that could not receive callsUpon repair and your "quality" testing, it came back as a brick: would not turn on at all!!! How was it tested??Then, I have sent it back to you yet more repair, I did receive it 3/31/It seems that you tested it really well: the sim card is missing and the sim card tray is missing as wellHow did you test the phone?!?! It cannot even place a call!!!So my phone still does not work.At this point, I got the phone at the end of September, I reached out to you on Feb 19th because the phone was not workingWe are April 11th and I still do not have working phoneIs that the typical Samsung experience? What do I do now?Do I send it back for yet another round of repairs? At what point do you realize that the customer experience is horrible and get me a new working phone?I am starting to really regret not going with your competitionRegards, [redacted]

Complaint: [redacted] I am rejecting this response because:I have been calling the Samsung resolution department almost once every business day since receiving the response from the Revdex.com and have not been given a response from SamsungI have been told in there system my claim has been forwarded over to the reimbursement department but I still have not been given a date for reimbursement and I still have not got any call backs to confirm a reimbursement, also none of there representatives have been able to give me any further information as to what is going on with my case Regards, [redacted] ***

Upon receipt of Mr***’s Revdex.com rebuttal, we reviewed the customer’s file and request an additional timeWe do sincerely apologize for this unfortunate situation but our original response will not be modified Samsung understands it is truly disappointing when any manufactured product requires a repair or service whether in or out of warrantyHowever, there are going to be those few instances when a part replacement is needed to maintain operationWe spoke to Mr [redacted] about his appliance concernsMr [redacted] explained that he no longer has the refrigeratorMr [redacted] also advised that his dishwasher and microwave are working fineMr [redacted] asked about the range being fixed for the crack and once again we have declined his request advising we are unable to provide any accommodationsWe are unable to send the part to Mr [redacted] directly due to a liability concern as our parts require to be installed by a trained service technicianHowever, Mr [redacted] can order the part himself directly through our parts website at www.samsungparts.comWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you