Samsung Electronics America

Unfortunately, PrizeLogic cannot assist in the processing of shipments by the fulfillment companyWe are not affiliated with themThe speed of shipments depends on their inventoryWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through FridayThank you

Please be advised that Samsung has no reports of known defects related to the productAs previously explained there is no charge associated with repair as long as no physical damage, or liquid damage is found during evaluationIf found, you would be contacted with the repair amount requiredThank you

Dear Ms***, We apologize for any inconvenience you have experiencedWe were unable to locate any previous communication with our customer service with the information you have provided Please provide any information used in the claim, Is the claim under your information? Please also provide the customer service ticket reference number, model and serial number so that we may better help youWe understand your frustration and apologize for delay and look forward to helping you Regards, Samsung Electronics America, Inc [redacted] ***

Thank you for allowing Samsung the opportunity to review your claim.Our records indicate that an existing ticket is pending to assist with processing refund for the NotepurchaseProof of purchase receipt and return of the Noteis required before refund can be submittedTicket [redacted] .Samsung cannot issue full refund for the non-Noteproduct purchase, however, additional refund for the price difference between the Noteand new Samsung Galaxy purchase made can be issuedProof of purchase for the non-Notemodel would also need to be submitted to continue with this offer.We would require return of the Noteaccessories and proof of purchase receipts for these items in order to process this requestIf the carrier has retrieved these items from you then they would be responsible for issuing refund.Issuance of any promotional items would require a proof of purchase receipt and the IMEI # of the product be provided in order to confirm purchase and submit the information to the promotional team for validation and processing.To sum the above information, Samsung would be unable to continue with any of the refund requests until products and purchase receipts are received.Thank you

According to our files, Samsung has contacted the customer regarding his Revdex.com complaintBased off of our customer service records, we have contacted the customer to offer an alternativeCustomer has accepted our proposed resolution and we have processed a new order for him We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung and ask for the E-Commerce department at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday Thank you

Complaint: [redacted] I am rejecting this response because: I ended up having to set up my own vender to fix the recall Regards, [redacted]

Upon further review of the customer’s file, the customer has been approved for a refund under transaction # [redacted] on 4/3/We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has attempted to contact the customer regarding their washerUnfortunately, the customer has been unavailablePlease have the customer contact us at [redacted] so we may assistWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: I have done this, I am not a stupid person, I know how to look through the app to see if I have cards or notI have told them that they are gone, completelyThey know this because they can see into the app through my accnt #'s They are treating me as if I am a stupid person and I want the money they owe me, Regards, [redacted]

Samsung has reviewed Mrs [redacted] claim in regards to her dishwasher The agent handling her claim made attempts to contact her on phone numbers ###-###-#### and ###-###-#### on 3/08/but there was no answer The agent left voice messages on both lines to contact them directly to further discuss her claim Mrs [redacted] may also reach the agent by email at [redacted] ; reference Txt # [redacted] for further assistance We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has reviewed Mr [redacted] claim in regards to the buy-back offer for his television Our system shows the agent handling the claim spoke with Mr [redacted] today, 8/28/and he has agreed to proceed with the buyback the agent offered for the unit The agent submitted a refund request in the amount of $1,299.99; reference Txt# [redacted] for approval and advised Mr [redacted] to hold on to the unit until the carrier comes to pick up the old unit Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has contacted the customer regarding their smart phoneThe custome has been approved for a refund under transaction # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: Samsung did not contact us, we contacted them - we had to call SEVERAL times We spent over hours on the phone with them trying to get this resolved They offered us $of the documented $of food that was destroyed After talking to several different levels of support we were told that was the best they would even in light of the total failure of their product We said we would take the $but let them know we did not consider it acceptable compensation for the loss and trouble We have still yet to receive the money Regards, [redacted]

Samsung has contacted [redacted] regarding the customer’s concernsAs per [redacted] , the customer is not eligible for the Sdue to the location codeWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through FridayThank you

Samsung has contacted the customer to address their concerns regarding their Samsung refrigeratorWe have advised to the customer that parts have been received for the required repair and at this time the customer must move forward with repair of the unitWe additionally explained that the service technician will make contact with the customer for schedulingThe customer has confirmed an appointment for 5/2/and should the customer have any further issues we advised to contact us back after repair if needing anything additionallyWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Mr [redacted] complaint in regards to being charged $for the Trapromotion Our system shows E-Commerce is currently reviewing this matter and an agent will be in contact with Mr*** via email once a resolution has been reached on the claim Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Upon receipt of Ms [redacted] ’ Revdex.com rebuttal, we reviewed the customer’s file and request an additional timeThe service appointment is the quickest resolution and only resolution available at this timeShould the repair not resolve the issue, we will look into other options for Ms [redacted] thenBased on our customer service records, we show that the repair has been completed on 6/1/We do sincerely apologize for this unfortunate situation but our response will not be modifiedFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Mr [redacted] complaint in regards to being charged $for the Trapromotion The case has been escalated to E-Commerce upper management for further assistance in this matter Once upper management has reviewed the case, an E-Commerce agent will notify Mr [redacted] via email with the resolution E-Commerce sincerely apologizes for the delay and is working diligently on trying to resolve the case Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Upon further review of Mr [redacted] ’s concerns Samsung telecommunications department has reached out to the customer and has requested additional information Please follow up with the agent regarding your claim so they may further assist We apologize again for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to claim# [redacted] Thank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # SM-P9000ZKVXARWe have authorized a free of charge charging cord replacement for the customer as an accommodation The customer has accepted our resolutionWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you