Samsung Electronics America

Samsung has reviewed Ms [redacted] claim in regards to her range Our system show a refund in the amount of $was submitted; reference Txt# [redacted] for the unit Once the refund has been processed, please allow for 7-business days after the check has been mailed to receive it We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Upon further review of the customer’s file, the customer’s IMEI’s have been added manually to the promotionWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday Thank you

Samsung has reviewed Mrs***’ claim in regards to her television Our system shows the agent who handled the claim spoke with her on 5/12/to discuss the claim The agent explained to Mrs*** that Samsung’s televisions have a protective coating on the outside of the unit however the internal display shows evidence that the panel is cracked The agent informed Mrs*** that based on evaluation of the technicians and product engineers report, the damage is indicative of some type of impact that caused the crack on the screen display The agent further explained that this is considered physical damage which is not covered under the warranty Due to physical damage to the unit, no accommodations will be made for this claim We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has contacted the customer to address their concerns regarding their washing machineSamsung has offered to cover the cost of the repair and customer has accepted We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday thru Friday and refer to case# [redacted] Thank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # UN50H5203AFXZA We have explained to the customer that this unit is in compliance with DLNA (Digital Living Network Alliance), however, Samsung cannot guarantee and does not warranty all OEM products comply with the sameRespectfully, Samsung does not warranty compatibility with any other manufactures productsWith this being said, we are unable to honor the customer’s request for compensation/reimbursement for any accessory equipmentWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Mr [redacted] complaint in regards to his Gear Fitness watch Our system shows the agent assigned to the case made several attempts to contact Mr [redacted] by phone but have been unsuccessful in reaching him The agent left messages for Mr [redacted] (with his father) with their contact information as well as sent an email on 9/13/to return the call for further assistance Please have Mr [redacted] either return the agents’ call or reply to the email at his earliest convenience if he still needs assistance with the claim Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

This complaint is not closed I did respond to the emails that I got from the Revdex.com on June 12th Samsung has not reached out to me On May at 3:23pm, I reached out to [redacted] in regards to the incorrect status that they had on their website stating that I rejected the package I spoke to someone by the name of [redacted] , he acknowledged that that status was placed there in error and that no attempt to deliver the package back to me was made I called [redacted] again on June 9, at 3:10PM, I spoke to a manager by the name of [redacted] out of the [redacted] office, she stated that the package was not examined by [redacted] and that it was sent directly to Samsung and they were going to make an effort to retrieve the package from Samsung and that no one from [redacted] would call me back that I will have to expect a call from Samsung No one from Samsung has called me back and it has been almost two months now Please advise as to where I need to go from here I thought I was going to get some help from the Revdex.com Thanking you in advance

Revdex.com: Despite many attempts to receive my repair free of charge under my manufacturers warranty, Samsung repeatedly denied my claim I am grateful that by reaching out directly to the President's office at Samsung through the Revdex.com, Samsung have verbally offered to refund the full amount of my repair Hopefully, this will be mailed to me in the near future If my refund is not processed in a timely manner, I know I can reach out to the Revdex.com for support Thank you! Regards, [redacted]

I bought a factory unlocked Samsung Galaxy Son February 25, from the seller ***It completely stopped working in the first week of February - that is under a year of use! It is not a warranty issue because nothing external happened to the phone, it just malfunctioned and completely went deadI have been sending emails and phone calls to the seller and also to Samsung about this issueBoth companies washed their hands of my problemSamsung told me that since it is an international phone, Samsung America cannot honor their year warranty to fix or replace my phoneBut as a long time customer of Samsung, I believe they should have at least contacted Samsung India (where my phone was made) to resolve this issueIt is really upsetting to me because I trusted Samsung and their appliances over any other companyI would only purchase Samsung electronics - especially cell phonesNow I am wary of their products and do not think I will ever purchase from them againIt is now May and my phone issue is still not resolvedI am still currently without a phone because spending $on the Galaxy Sis too much money for it to malfunction in under a year of useIt would really help me if Samsung can contact India for me where it was made and have them rectify this problemThis whole calling back and forth with these companies has been a wild goose chase with no real help to me

Samsung has contacted the customer regarding their rangeThe customer has been set up for an SRA exchange under transaction # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Mr [redacted] ’s complaint in regards to his Samsung.com order E-Commerce has advised that after further review of Mr [redacted] ’s order, it shows that the promotional items were not added to the orderE-Commerce sent Mr [redacted] an email advising him that unfortunately if the promotional items were not added to the order; reference order # [redacted] , Samsung cannot make any accommodations for the Samsung.com order Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has reviewed Mr [redacted] claim in regards to his refrigerator Our system shows the agent handling the claim made several attempts to contact Mr [redacted] by phone but have been unsuccessful in reaching him The agent left voice messages for Mr [redacted] on 7/18/17, 7/19/and 7/20/with their contact information to return the call in order to discuss the claim further with him Please have Mr [redacted] return the agent’s call if he still needs assistance with the claimWe apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has contacted the customer regarding their refrigeratorThe customer has been offered an exchange through [redacted] under transaction # face="Calibri"> [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, except for the fact that it took nearly days plus to come to a resolution which is completely unacceptable Regards, [redacted]

Samsung has contacted the customer regarding their televisionThe customer was offered a one-time accommodation of free of charge repair under transaction # size="3" face="Calibri"> [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer regarding their televisionThe customer has been set up for repair under transaction # [redacted] face="Calibri"> We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because:1/24: I had a voice message from Jasmine to call her back, but when she says the phone number she talks extremely fast so I am unable to understand the phone number even after I listen to it over and over So I called the number showing on my phone ( [redacted] ) and finally get to Regina She doesn't know Jasmine and is unable to transfer me to her She checked some information and said that I was turned over to the Escalation Dept I asked her if she could transfer me to that department - she said that she didn't have that number, that I would have to talk to a supervisor, but that she wasn't going to transfer me to a supervisor because the Escalation Dept was closedI asked if she could send an email to that dept with my information but she could notShe also said that she is on a different system and is unable to see any notes on my ticket that that department would have enteredI will need to call back and ask to be transferred to a supervisor to transfer me to the Escalation Dept1/26: I called [redacted] again, I spoke with Mevln this time, he could see Escalation ticket [redacted] in the system I asked to be transferred to a supervisor to be transferred to the Escalation Dept, but he said that he entered information for them to call me again.1/Jasmine called me back and said the new brackets ARE the repair - and as part of the recall I need to put the sticker over my existing control panel We disagree that that is a "repair" The new hooks may help keep the lid on (One of their new stickers reads: "Warning For bedding or bulky items, only use the BEDDING cycle Using ANY other cycle may case the washer's top to suddenly detach from the machine causing serious injury.") My issue still is that when I bought the machine bedding was to take minutes, now without any mechanical fix I just cover that setting and wash bedding and bulky items on an improper setting, delicate, for minutes As of 1/30/I see 1,complaints about Samsung wash machines on [redacted] web site - I'm lucky mine is working okay - I'm just disputing their "repair" Regards, [redacted]

Samsung has contacted the customer to address their concerns regarding their Samsung televisionTo fully evaluate the customer’s request we have asked the customer to provide the following information, serial number, copy of the original purchase receipt, copies of any past work order information and a photograph of the symptom (if possible)The customer indicated that they were not with the television and will reply back to us shortlyCurrently, we are waiting for a reply back from the customerWe will continue to monitor this case to ensure resolutionWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

I am rejecting this response because:We NEVER turned down the buy back! We would accept that but the company has never responded back to us regarding it and how we can proceed with it It has been days now and still no response from them

Samsung has reviewed [redacted] complaint in regards to his Samsung.com order and promo code E-Commerce has advised that the below email was sent to [redacted] to the email address on file regarding the order Hello ***I apologize for the delay in resolving this matter However, I am happy to inform you that I have manually processed a refund for order [redacted] for the amount of $Please allow 3-business days for the funds to reflect in your accountIn regards to the televisions you mailed to us, I have forwarded your information my upper management team and requested a promo code for the value of both TV'sOnce again, I apologize for the delay and inconvenience you endured during this timeIf you have any questions please do not hesitate to email me back.Regards,ChrisIn regards to the promo code, once upper management approves the request, the E-Commerce agent will notify [redacted] via email Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case