Samsung Electronics America

This is a continuation of complaint # [redacted] I did not want to consider this matter resolved until I got a final determination from Samsung via the repair service (FA Display, [redacted] ***.Per the email I received this day, Samsung refuses to honor the warranty nor cover the repair costI assure you, there was visible damage to the television screen when I took the packaging protection off of itWhether it was damaged in transport or in the warehouse, I cannot know, however, what I do know is that I intend to receive a replacement or a repair at absolutely NO cost to me!!! Translate Desired Settlement / Outcome Desired Settlement: select Desired Outcome: As mentioned previously, I intend to receive a replacement, delivered by a local service and/or repair representative, or a repair covered completely by SamsungThis translates to a WORKING unit at no further cost to meIf I was willing to pay $1000+ for the repair, I would just rather throw this TV through the window of a Samsung rep and use the money to purchase another brandThis will not be the case though, before I try again through you, and even seek legal recourse to get resolve

Complaint: [redacted] I am rejecting this response because: As they said they will only refund $for the payment that I made, but I need $eCertificate which is half amount of $that I spent as well for the purchase Regards, [redacted] ***

Samsung has contacted Prizelogic regarding the customer’s concernsAs per Prizelogic, the customer has been approved for a memory cardWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday Thank you

Samsung has reviewed Mr***’s claim in regards to his washer The agent handling his claim did receive an email from Mr [redacted] with the amount for the service of the washer However the agent needs an actual copy of his work order form for reimbursementAs of 3/06/17, the agent has not received the documentation requested to continue with the claim Please have Mr [redacted] email the requested work order from [redacted] to [redacted] so the agent can continue processing the claim We sincerely apologize we are not able to assist any further with this and for any inconveniences and delays the customer may have experienced with this caseThank you

Complaint: [redacted] I am rejecting this response because:Samsung did not do "due diligence" in shipping out the package because they did not require a signature when sending out a phone worth several hundred dollarsThat is why it was stolen in the first place because of their negligence.Samsung has no intention of replacing the phoneThey are happy to point the finger at [redacted] and let them say they are "investigating" it because it means they don't have to replace my phone [redacted] told me the package was delivered and I reported it stolenI've filed a separate [redacted] complaint, they are not the issue hereSamsung rejected a request for special accommodation to send me a new phone because they simply don't care about their customersI am not going to withdraw this complaint until I get a resolution Regards, [redacted]

Samsung has contacted the customer regarding their RefrigeratorThe customer has been approved for compensation of food loss under transaction # face="Calibri"> [redacted] We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I would like Samsung to send time the Gear S3g watch they said I am eligible for Regards, [redacted] ***

Samsung has reviewed Mr [redacted] ’ complaint in regards to his phone Our system shows the damaged device was received on 9/01/and evaluated as possible external heat source damageA PL Mobile agent contacted Mr [redacted] and an exchange request; reference Txt# [redacted] was submitted to replace his device with a Samsung Note phone The exchanged device was shipped on 9/05/via UPS; reference UPS tracking # [redacted] which was delivered on 9/06/to the address on file Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has contacted the customer regarding their RefrigeratorA Samsung Representative contacted ASC to follow up with rescheduling the customer’s repair appointment The customer was informed that ASC will contact for repair set upWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] .Thank you

Samsung has contacted the customer regarding their dishwasherThe customer has been offered a refund and we are currently waiting for the customer’s responseWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday refer to case # [redacted] Thank you

Samsung has contacted E-Commerce regarding the customer’s concernsAs per E-Commerce, the customer has received both items in the orderAfter reviewing theorder a refund for the cash amount that was spent on this order has been refunded successfully on 8/11/Since both items were received on the order the Samsung Pay $promotional code applied to this order has been usedWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSamsung came out and replaced the TV screen and it is now working fine Regards, Sheila Pensinger

Complaint: [redacted] I am rejecting this response because: I cannot be without my phoneI have told Samsung this and even said the same in my Revdex.com complaintMy cell phone is the only phone I have access to not to mention I pay for it monthlyIt is unacceptable to expect me to be without a phone when the phone is defective Regards, [redacted]

Samsung has contacted the customer to address their concerns regarding their Samsung TabletWe have advised to the customer that he will need to send in his unit to repair center and allow us the opportunity to fix itWe additionally advised that Samsung limited one-year warranty is a service warranty and we can resolve his issue via service We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

We are actively working with youtube to ensure issue is resolved for those experiencing similar symptomsWe cannot answer the customer’s question as to why his unit doesn’t have the application and others doThis question unfortunately cannot be answered as it is a question for youtube not SamsungSamsung just provides the operating/hub system and not the applicationThe youtube application itself is made and produced by youtube directlyWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please contact Samsung at [redacted] between the hours of 9AM and 6PM, Monday through Friday, and refer to case # [redacted] Thank you

Samsung has reviewed Mrs***’ claim and as previously advised by the agent handling her claim, Samsung’s policy does not provide additional compensation for taxes and repurchasing of new hoses as it is not included in the rebate No further accommodations will be made for this claim If Mrs [redacted] has any additional questions or concerns, she may contact the agent at [redacted] for further assistance We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung tries to accommodate our consumers with a resolution to the best of our ability on a case by case review However in Mrs [redacted] case, based on the information she provided and in conjunction with what we have in our system, it shows that the unit was physically damaged from being hit due to the spider Mrs*** was previously advised that physical damage as well as any type of infestation (insects/rodents) entering the unit would not be covered under Samsung’s Limited warranty and she would be liable for the cost of any repairs needed to service the unit The agent who handled the claim offered to set up OOW (Out of warranty) service for the unit but Mrs*** declined the offer Regrettably Samsung’s stance remains the same Due to the physical damage to the unit, no accommodation can be provided for this claim We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Thank you, Samsung - I appreciate the quick response and offer to resolve my concernsI will send a separate email containing the document requested - it has personally identifying information and I am not sure if that is posted publicly by sending this email Thank you once again, I will be sure to share the much appreciated customer service [A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Samsung has contacted the customer regarding their concerns with their TabletUnfortunately the customer has not been available during attempted contactsLast response from the customer was received on March 16thWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung have reviewed Mr [redacted] claim in regards to his phone Our system shows the agent who handled the claim emailed a Ms [redacted] on 5/09/to inform her that the phone will be reshipped; reference UPS tracking # [redacted] to the correct address on file Per UPS, the package will re-ship within the next 1-business days We apologize for any inconveniences and delays the customer may have experienced with this case Thank you