Samsung Electronics America

We appreciate your correspondence and allowing Samsung the opportunity to review your claimPrize Logic has advised that you submitted the rebate on 7/16, which was approved on 7/20, and the rebate was shipped on 9/Within the 8-week window per the terms and conditions the rebate check should be received For additional status concerns please visit http://helpdesk[redacted] .com/contactus.aspx?id=or contact Prize Logic at ###-###-#### Thank you

Samsung has contacted the customer regarding their RefrigeratorA Samsung Representative will check on the status of the customer’s parts order to get an approxdelivery timeframeWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you

Samsung has contacted E-Commerce regarding the customers concernsAs per E-Commerce, the customer refused the order and the product has been received back at the warehouseWe have informed the customer the refund has been successfully credit back to the payment method used for the orderThe funds were credited back on 12/6/We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday Thank you

Samsung has reviewed Ms*** complaint in regards to a refund for the Note phone she returned Our system shows the E-Commerce Group has issued a refund in the amount of $938.51; reference Txt# [redacted] for the device Please allow 3-business days for the refund to be reflected on to her account Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Complaint: [redacted] I am rejecting this response because: Samsung DID NOT contact meWhy they keep lying is beyond meI guess being dishonest is their mode of operatingBut I am done with the croooks, I'll keep using Apple Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and I am not happy with the way I have been treatedSamsung lost me as a customer and I will make sure to communicate my experience with everyone I know Regards, [redacted] ***

Upon further review of Mrs [redacted] concerns with her electronic oven The service center has since contacted Mrs [redacted] and she has been schedule for 02/ As per the service center the customer is ok with that date We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has reviewed Mr [redacted] ***s complaint in regards to his dryer Our system shows a refund request in the amount of $576.89; reference Txt# [redacted] was submitted for the unit On 9/22/17, a Refund Payment Requested e-mail was sent to Mr [redacted] *** email on file, informing him that the refund is being processed for payment Once processed, Mr [redacted] *** will receive a Refund Payment Processing e-mail informing him that the refund is being processed to be issued When the check is issued, Mr [redacted] will receive a Refund Check Issued e-mail informing him that the check has been issued for payment Please allow 7-business days after the check has been mailed to receive it Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Complaint: [redacted] I am rejecting this response because: I'm not happy with the responseYes, they have contacted me but they contacted me before January 22, This is the email that I received from the company on January 15, 2018: Thank you for contacting Samsung Electronics, Office of the President I am following up with you regarding your washerI first want to apologize for any inconvenience you may have enduredI know that your time is valuable and at your earliest convenience I would like to discuss your email that we received about your washer and provide answers for any questions or concerns you may haveYour feedback is very important, as it allows us to better understand how we can improve our consumer’s customer service experienceWe are sorry to hear that you’ve experienced an issue with your Samsung washerI know it is frustrating for any product to fail, whether in-or-out of warrantyWe certainly never like to hear of any of our products failing at any age Samsung appreciates the valuable feedback you have provided in regards to your washer and will utilize this information to improve not only in how our products are made but in our overall performance as a company You may contact me using the information below or reply to this email Thank you for your time and I look forward to speaking with you soonSincerely, I have reached out to him on several different days via emailThey have yet to help me with this issueYes, they have contacted me but I still haven't received any help concerning my washing machineAs of now, my washing machine has not been working since December 22, and I have been waiting on a company to come out and service the machineThe company just sent me an email on yesterday January 31, stating that a service company was going to come out but they can't come out now so they need to find someone differentHow much longer does this need to go on before I'm able to wash clothesI still want a refund on this product because I'm not getting the assistance that I should be getting as a customer Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I was given the incorrect information by a representative of their company.Samsung sent me an email on 1/6/and I responded to their questions as they directed along with attachments of all requested receipts and documents.And I followed up with a phone call and I just keep getting the response that they won't take any further action and all I ask is that they review my original call with the representative to prove that I was promised a different rebate amount than I received.Here is a copy of the email I sent (Please let me know if you want to me attach all of the attachments I sent them with this email[redacted] Hi ***, I am responding to your questions belowMy responses will be in red: ·Amount printed on your rebate form that you verified as your rebate amount The amount printed on rebate was not amount that the phone representative stated I would be receiving, so I also attached a letter of explanation along with the rebate See the attachment labeled as "Letter to Samsung".·The line item purchase price of your new washer (excluding taxes, hoses, pedestals or other accessories).$ – see attached receipt·The amount charged for installation of new unit and/or removal of old unit that were listed as separate line items on the receipt you submitted(Excluding delivery charges) $– see attached receipt*The rebate amount cannot exceed the line item price of your new washerInstallation and removal costs will be compensated only if they are listed as separate line items on your receiptIf you believe there was an error in math in processing, please call us back at Samsung Yes, I do believe the amount is incorrect and I have already called multiple times to get this resolved In addition I have filed a case with the Revdex.com – Case # [redacted] filed on 12/27/2016.On Fri, Jan 6, at 12:PM, [redacted] [redacted] > wrote:Greetings,My name is ***, I am contacting you on behalf of Samsung in response to your claim of an incorrect rebate amount.Please confirm the following information to proceed with your claim:Amount printed on your rebate form that you verified as your rebate amount.The line item purchase price of your new washer (excluding taxes, hoses, pedestals or other accessories).The amount charged for installation of new unit and/or removal of old unit that were listed as separate line items on the receipt you submitted(Excluding delivery charges) *The rebate amount cannot exceed the line item price of your new washerInstallation and removal costs will be compensated only if they are listed as separate line items on your receipt.If you believe there was an error in math in processing, please call us back at Samsung DO NOT REPLAY TO THIS EMAIL Thank you for being a valued Samsung customer: AimeeExecutive Customers Relations [redacted] | ###-###-#### Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: I already reached out to the person listed in the messageThey asked for information that I sent and haven't replied in over weeks Stop calling me Mr Regards, [redacted]

Samsung has reviewed Mrs [redacted] complaint in regards to her range Our system shows a refund in the amount of $1,170.58; reference Txt# [redacted] was submitted for the unit for approval The refund has been approved and a Refund/Compensation payment method website link e-mail requesting Mrs [redacted] preferred payment method was sent on 9/06/to the email on file as well as a Response Required for Refund Process e-mail with the acceptance document attached, along with instructions that are required to proceed with the refund Mrs [redacted] refund/compensation payment method has been received and updated in the system However, our system also shows that an agent from the Refunds Deptspoke with Mrs*** on 9/19/advising her that we need a clearer image of the serial decal sticker in order to proceed with the refund This has resulted in the refund request being cancelled until the clearer image has been submitted Please have Mrs [redacted] send in a clearer image of the serial decal sticker at her earliest convenience in order for the Refund Deptto reopen and process the refund in a timely manner Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Complaint: [redacted] I am rejecting this response because: After multiple attempts to call the number mentioned in the response, I have been unsuccessful in reaching anyoneI get forwarded to a voice-mail and am unable to leave my information because the inbox is fullThe phone call is immediately disconnected afterIf they need an address, please forward this one: [redacted] ***This is my mother's houseI know it will be safe there Regards, [redacted]

Samsung has contacted Prizelogic regarding the customer’s concernsAs per Prizelogic, please provide an updated mailing addressWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through FridayThank you

Samsung has contacted the customer regarding their refrigeratorThe customer has been offered a refund and the customer acceptedWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Rev [redacted] claim in regards to his washer Our system shows the agent handling the claim spoke with Rev [redacted] on 6/01/and advised him that Samsung would not be able to exchange the unit at this time because it has been repaired and is functioning properly In regards to the property damage, the agent requested documentation including pictures of flood, damage to the floor/ceiling and estimate from the contractor in order to submit a claim for review As of today, 6/16/17, the agent has not received any documentation from Rev [redacted] in order to proceed with the property damage claim Please have Rev [redacted] forward the required documentation to the agent if he would like to proceed with the claim for property damage Other than the aforementioned, no further accommodations will be made for this claim We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has contacted the customer regarding their Electric OvenThe unit has been deemed physical damageUnfortunately, physical damage is not covered under our one-year limited manufacturer’s warranty and therefore all repair costs would be the customer’s responsibilityWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: My concern is not with the machines being removed from my home nor the damage being repairedThe machines were returned to Best Buy the next day, and a contractor is coming out to provide samsung with an estimate to repair my homeMy concern is that Samsung is specifically targeting young mothers with their ad campaigns featuring [redacted] and [redacted] ***, and MULTIPLE top loading machines all across the country are exploding and putting lives at riskSamsung is fully aware of these explosions, yet no recalls are being put out to ensure that no adults, children, or animals are harmed from these dangerous explosionsIn addition, Samsung's Facebook page has removed all of my posts sharing these pictures and warning consumers to make sure NO ONE is around these machines while they are running, so that no one gets permanently physically harmedThere are already attorneys taking cases and investigating these, Samsung is fully aware, and is WILLFULLY putting lives at risk by censoring this information from being sharedABC will be running on story on this very soon, as has a story already been posted by the North Star Post, [redacted] and until Samsung does the professionally and MORALLY responsible thing by recalling these machines to ensure no one gets killed or seriously injured, this will not go away Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because I know that I can return the productThe issue is not that I can't return the productThe issue is that I, as a customer am being punished for mistakes during shipping.I would like to return the tablet that was damaged and purchase the same tablet for the original price of $199.99+ tax as per my original order totalThis issue here is that Samsung is not honoring a replacement tablet for me at that price.A simple solution would be to follow the likes of other online businesses: provide the customer with a replacement product and provide the customer with a prepaid shipping label to send back the damaged productThat way the customer is not waiting for a refund (in my case I would be out an extra $199.99+ tax for several weeks until the refund is completed)I believe this would be an acceptable and reasonable solution and a customer satisfaction-oriented one Regards, [redacted]

Samsung has contacted Mr [redacted] regarding his concerns and as per the notes on the account Mr [redacted] sent an email advising the issue has been resolved We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9am and 6pm EST Monday thru Friday and refer to claim# [redacted] Thank you