Samsung Electronics America

Samsung spoke with Mr [redacted] and advised him to submit an itemized food list for reviewUpon reviewing the food list, Samsung will advise Mr [redacted] if food compensation can be granted The refrigerator in the initial complaint, reference Txt # [redacted] has been exchanged We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung televisionIn order to review the cusotmer's rquest further, we have requested for the customer to send us a copy of their purchase receipt showing her unit is paid in full as she was leasing the unit from SearsWe asked for the customer to contact the leasing company to obtain this information and we are currently waiting for a reply back from the customer We will continue to monitor this case to ensure resolutionWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: Submitting with that ticket number workedAs of 8/1/we're still waiting to see the refund deposited but hopefully all the paperwork has been completed now Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] *

Samsung has contacted the customer to address their concerns regarding their Samsung televisionSamsung understands it is disappointing for any product to fail, whether in-or-out of warrantyThe Limited Warranty on this television was months, parts and labor, which expired 11/30/ based on the information currently on fileDue to significant time the unit has been out of warranty, the repair costs are the responsibility of the ownerWe apologize for the inconvenience, but Samsung will not be honoring the customer’s refund request or free of charge repair requestWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

I am rejecting this response because: I only said they had a recall on the dmd chip because, that is what their customer service told mein their answer they admitted to the fact that this chip had a manufacturing problem causing white dots on the screen and they had to replace many dmd chipsmy tv has the same exact problem with the dmd chip that the other ones hadthis tells me that there were still bad chips out there and I got one

According to our files, Samsung has contacted the customer regarding the customer’s unit model # RF31FMESBSR/AABased off of our customer service records, we show that we have offered Ms [redacted] an exchange on 9/8/We immediately approved the exchange on the next business day (9/9/2014) and advised to the customer that Best Buy will contact her in 3-business days to complete the exchange We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer regarding their dryerSamsung has requested both a copy of the receipt from the air duct company as well as the bill of sale for purchase of the unitWe have received the vent cleaning receipt and are awaiting receipt for the purchase of the dryer We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer regarding their TelevisionA Samsung representative has contacted the customer and the customer confirmed the issue has been resolvedWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meUnfortunately it took a complaint to the Revdex.com after their denial to help, an email to the office of the president of Samsung and 2-weeks of a faulty TV before they would step up and back their product and accept responsibility to help us Very poor business practice and customer service e

Unfortunately the Maywood, NJ facility was short staff and busy this morning which did not allow calls to be answered in a timely manner You are welcome to try calling again, or visiting the location if you wish for evaluation/repair by the walk in team; otherwise the phone will need to be shipped Samsung does not have a loaner phone policy available to allow for the supply of loaner devicesThank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # SM-T210RZWYXARSamsung has offered the customer a one-time free of charge repair accommodationBased on our customer service records we have completed the repair and the unit has been mailed back to the customer on 6/27/We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

From: [redacted] ] Sent: Friday, April 07, 1:AMTo: Revdex.com Subject: Re: You have a new message from the Revdex.com of New Jersey in regards to your complaint # [redacted] I apologizeThis was going to my junk mailJust got lucky I even saw itSamsung agreed to refund me $for the product..It costed me around $and they want it backNot sure how I'm winning out hereI'm really not happy with the resolution at all to be honestI spent literally like 20-hours on tech support phone callsTook off time from work for different tech visits, to fix the same faulty TV, the exact same way (replacing the mainboard and they threatened to charge me for it almost every time), over and over and overFor years I got the run around, with the worst kind of customer support nonsenseI won't ever buy Samsung again.But thank you for the helpAt least they finally contacted me to work it out.Only because of you guysSticking up for the little guy

Samsung has contacted the customer to address their concerns regarding their Samsung dishwasherAs an accommodation, we have offered the customer a one-time free of charge repairThe customer has accepted our offer and we have set up the service repair request on his behalfWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: I am still waiting on the service records that Samsung requested This should not be a closed ticket Regards, [redacted]

Samsung has contacted Mrs [redacted] regarding her concerns with her device and the price differenceMrs [redacted] has been informed that since she is downgrading that she would be refunded the difference We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case# [redacted] Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claimOur records indicate the unit with IMEI #: [redacted] was not repaired due to the fact it is beyond its Standard Limited Warranty period of one year from the original purchase date If you can provide a valid proof of purchase receipt showing purchase was made within years’ time, the IMEI/Serial # of the product and the purchase place you may contact Samsung Customer Support at [redacted] , provide documentation and have a new Service Ticket processed in order to complete repairThank you

Samsung has reviewed Mr [redacted] ’ claim in regards to his television Our system shows that an exchange request was submitted for the unit however when Mr [redacted] received it, it was damaged An agent from the Exchange and Refunds Depttried to contact Mr [redacted] today 8/09/to discuss a possible accommodation but was unsuccessful in reaching him Please have Mr [redacted] return the agent’s call at his earliest convenience in order to proceed with the claim Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has reviewed Mr [redacted] complaint in regards to his Samsung.com order E-Commerce has advised that a refund in the amount of $269.99; reference Refund number [redacted] was issued on 1/11/for the order Please allow 3-business days for Mr [redacted] to see the funds reflected on the account Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Thank you for your response, the first Revdex.com will be reviewed and you will be contacted We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday Thank you