Samsung Electronics America

Complaint: [redacted] I am rejecting this response because:We tried calling back and always goes to a voicemail We currently are working with one of their authorized repair and we were told he is waiting for parts to come in thats taking foreverThis is really inconviniencingSamsung should just give us a rebate for new washer since the recall repair they did was a failureRidiculous Regards, [redacted] ***

Upon further review of the customer’s file, please have the customer contact us at [redacted] so that we may assist We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because:I.had no choice whatsoever than.to send my.tablet in for repair with all my data on itMy options were to go without my tablet that is still under warranty or leave my personal data on my tablet and being told that it will be deleted when I have really no idea where my data will end upI will never purchase another samsung product again Regards, [redacted]

Samsung has contacted the customer to address their concerns regarding their Samsung TelevisionWe have advised to the customer that our research shows that this unit’s original month limited manufacturer’s warranty expired approx11/Unfortunately, due to the length of time the unit has been out of warranty, there are no accommodations availableWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer regarding their televisionUnfortunately, there will be no accommodations due to physical damageWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer regarding their Samsung Galaxy SThe customer has been set up for expedited repair under transaction # face="Calibri"> [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because:The information is incorrectThey did not call me 4/11/ however I got an email stating it was on back order and they was unable to ship it until the of MayAfter they got notice of the complaint I got an email stating it was shipped.Thanks for the assistance! Regards, [redacted] ***

Samsung has attempted to contact the customer regarding their RefrigeratorUnfortunately we have not heard back from the customer since being asked to provide the work order paperworkPlease have the customer contact us at [redacted] m so that we may assist We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you

Samsung has reviewed Mr [redacted] claim in regards to his Smart television Our system shows the agent handling his claim spoke with Mr*** on 3/16/and informed him that the unit had physical damage Mr*** stated he that he never damaged the unit and called his extended warranty company who put him through to Samsung to set up service The agent informed Mr*** that if his unit was determined to have physical damaged Samsung will not be able offer a FOC (Free of Charge) repair Mr*** stated he will not buy anything else from Samsung and he will be calling his extended warranty company to get a refund, and then disconnected the call No accommodations will be made for this claim We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Without the return of the device to re-evaluate said issue, Samsung is unable to provide resolution regarding replacement/refund.To proceed with service through Samsung the phone will need to be placed in the [redacted] Premailer box provided for return of the device along with a copy of the proof of purchase receipt or complete installment plan provided by the carrier.Thank you

Samsung has contacted the customer regarding their concerns with their Television being calibratedSamsung has advised once the receipt has been received from the customer a reimbursement will be appliedWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: Samsung has not resolved the issue of not shipping my computer within the two days as stated when ordered Samsung has had the opportunity to resolve the issue but continues to provide unsatisfactory responses, hoping that the issue will eventually be resolved by the ill shipped computer Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:Samsungs office of the president did contact me on January 4,She promised my refund would be approved and I would have documentation within the hourI did not received documentation within the hourI did not get it until the next day after emailing the representative againWhile Samsung claims the refund is approved, Samsung still wants me to jump thru hoops to receive the refund and does not have a clear answer as to when I will actually have the refund after I jump thru the next hoopWhile Samsung is offering me a refund for the dishwasher Samsung does not offer disposal of the unit or reimbursement for having to have another unit installedSo while I will go thru the next steps as reimbursement for the unit is better than nothing it is worth notifying potential customers of the nightmare it is to get Samsung to honor their warranty and if Samsung does finally honor their warranty customers will still have to pay a couple hundred dollars out of pocket to get another productEx disposal of Samsung product and possibly installation of dishwasherSamsung still does not seem to understand the hardship a customer goes thru when their product quits working I have been without a dishwasher for a ridiculous amount of timeI had to open my home and my schedule numerous times for attempted repairs and even after their service center said the unit was not repairable Samsung still wanted the repair center to come back out, interrupt my schedule so the repair center could call Samsung at my house! Yes call Samsung from my house to get a specific number (not off the dishwasher or from me) but from Samsung before Samsung could consider declaring the unit not repairable Regards, [redacted]

Thank you, they have resolved the tv problem .The repair man said ,they gave me a new TV..Revdex.com# [redacted] .That was wonderful..Retired

Samsung has contacted the customer regarding their washerThe customer has been educated on the voluntary recall program options availableThe customer has agreed to proceed with the rebate offerWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has attempted to contact the customer at ###-###-#### or ###-###-#### to address their concerns regarding their RefrigeratorA Samsung representative has left a message for the customerUnfortunately we have not heard back from the customer Please have the customer contact us at [redacted] so that we may assist We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] .Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claim.In review of your customer information, Samsung has no history of providing evaluation/repair/replacement for a mobile phone product Additionally, if your device was replaced by your service provider Samsung cannot account for any previous repair history that may have occurred to that unit as it was not repaired by Samsung Please note, Samsung does not issue refurbished units to any Service Provider for distribution.Samsung's warranty is only extended to the original purchased device for one year from the purchase date If the current phone in use shows to be out of warranty by date a Service charge will apply to complete repair.If a consumer does not wish to receive service under the Samsung warranty guidelines we must refer them to the service provider directly for possible resolution To proceed with evaluation by Samsung you may contact Samsung Customer Support at [redacted] to arrange a new Service Ticket.Thank you

Complaint: [redacted] I am rejecting this response because: Their customer service is awfulThey are rude and when I received an email out of the blue just asking for my ID I didn't know who this person wasI asked for validity of their ID before I hand something this personal over and this is the response I receive: I am writing regarding your Revdex.com complaint #in reference to your Samsung Pay gift cards Our team is requesting that you provide your Samsung Account ID so that they can further research the issue I have included a copy of your Revdex.com complaint for your referenceI am not sure what proof of who I am you are referring to as I am emailing you from my work(Samsung) email addressMy contact information is below as well Case #: [redacted] Sent to Business on: 07/21/Business Info: Samsung Electronics America Inc[redacted] Consumer Info: [redacted] I also have screenshots of the horrible customer service representatives that I dealt with regarding this problem as wellThe gift card is all well and good but someone needs to know about how rude, extremely unhelpful and horrible their service is Regards, [redacted]

Dear [redacted] Thank you for being a valuable customer We apologize for the inconveniences you experienced trying to obtain the Spromotional bundleOur Marketing Promotion team is currently reviewing your compliant and they will contact you directly to provide you with a code to redeem your promotional item Sincerely,Samsung Office of the President

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I will forward my original reciept of the washer