Samsung Electronics America

Unfortunately, there was a pricing error on Samsung.com, occurring for much of the day on Sunday, May The price of the UN40KUtelevision was incorrectly displayed at $100, when the correct price was $ We regret and apologize for this error; unfortunately, we are not able to process the order you placed at the $price We would, however, like to give you a $eCertificate good toward your next purchase on Samsung.com When you submitted the order on Samsung.com you agreed to our Terms of Sale which states In the terms of sale section it states: Prices do not include shipping and handling, expedited service, or sales taxes, if applicable, which will be added to your total priceYou are responsible for any shipping and handling charges and state and local sales or use taxes that may apply to your orderIf the price of a Product is obviously incorrect, regardless of whether it is an error in a price posted on the DR Commerce Solution or otherwise communicated to you, then we reserve the right, at our sole discretion, to cancel your order and refund to you the amount that you paid, regardless of how the error occurred" We at Samsung appreciate your business, and we sincerely hope that this situation doesn’t deter you from continuing to purchase products of the Samsung brand Again, we sincerely apologize for the incorrect information posted on our website

Upon further review of the customer’s file, the customer has confirmed their retailer has replaced their unitWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

In order to address matters concerning your Gear Sor to provide any feedback concerning customer support please contact Executive Customer Relations at [redacted] Again, the Gear S would need to be shipped to Samsung for evaluation in order for a resolution to be providedThank you

Samsung have contacted the customer regarding their TelevisionA Samsung Representative has left the customer a message at [redacted] The representative left a message informing the customer their unit is OOWThe unit is over days from the date of purchase; no parts can be processed for the unitIf additional parts for the television is needed the customer can do so at www.Samsungparts.comWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you

Samsung has confirmed the IMEI provided is not a U.Smanufactured deviceBest Buy also sales phones which are unlocked; manufactured for international use Samsung does not have the ability to repair unlocked phones due to the fact we do not carry parts necessary to complete such repairsPlease refer to Samsung’s Standard Limited Warranty: As a one-time courtesy Samsung has authorized refund of the Galaxy S once the phone along with a copy of its purchase receipt has been returned Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, pending actual resolution through Samsung's service team Regards, [redacted]

Samsung has contacted Mrs [redacted] regarding her concerns with her washer (model#WA400PJHDWR/AA) A refund was submitted for Mrs [redacted] under transaction # [redacted] and is currently in process Once approved Mrs [redacted] will receive an email with further instruction on completing the refund We apologize again for any inconveniences and delays the customer may have experienced with this caseThank you

Under the coverage section of the Samsung warranty it clearly states your product must be returned to Samsung at Samsung's expense for warranty serviceSamsung as a courtesy will evaluate your product and determine the appropriate resolution to this issuePlease take advantage of the free shipping instrument that will be provided for the return of your product Samsung product repair/replacement as a courtesyPlease contact [redacted] for warranty serviceThank you

Samsung has contacted [redacted] regarding the customer’s concernsAs per [redacted] , the refund has been submitted due to not receing the productThe customer has been informed he can expect the funds to be credited back to the payment method used to place the order within 3-business days The customer will receive a replacement code that was used on the previous orderWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday Thank you

Upon further review of Mr [redacted] complaint, our system shows the E-Commerce agent assigned to the claim sent him an email informing of a delay however will push to have the refund processed Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has reviewed Mrs [redacted] complaint in regards to her phone Our system shows the agent who handled the complaint made several attempts to contact Mrs [redacted] by phone but was unsuccessful in reaching her The agent was not able to leave a voice message however followed up each attempted call with an email As of today, 10/20/the agent has not received any response from Mrs [redacted] in order to assist her Please have Mrs [redacted] reply to the agents’ email if she still needs assistance with the claim Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Upon further review of the customer’s file, the part has been order for the customer’s unitThe customer has been contacted on several occasions to confirm repair has been completed on 11/11, 11/and 11/We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because:As explained previously, there should be absolutely no need to repair a brand new phone if it was made correctly, without any manufacturer defectsAdditionally, as explained previously, there is no way to send my brand new phone in for repair without having another phone to use during that timeSamsung made a faulty productThey should stand behind it, do the right thing, and resolve their customer issues and concerns in a timely, efficient manner Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: Yes, they did call and left me a messageI returned their call not minutes after and left a message for them to call me backI am still waiting for that call backThey emailed me an emailNone of it explained about my complaint, it was just a scripted emailsee below- Where does it explain why my part was no longer in stock and my TV is less than yearsWhy do they stop making parts for any product once the product turns yearsWhy are they forcing us the customer to purchase a new TV because the part is not longer availableThe TV is still in good condition and it is less than yearsSee below pleaseMs***, Thank you for contacting Samsung Electronics, Office of the President, we appreciate the opportunity to respond to your concerns Feedback is always appreciatedSamsung understands it is disappointing for any product to fail, whether in-or-out of warranty Samsung believes in building quality products and make every effort to meet all customer expectations However, over time, with regular use, it is possible for a manufactured product to require service or repair We apologize your recent product experience may dissuade you from considering Samsung in your future purchasing plans but we hope our continued commitment to quality, product innovation and development will allow Samsung to be considered once again Thank you [redacted] ***Samsung Electronics America, Inc[redacted] press then ext.*** Regards, [redacted] ***

Samsung received confirmation from Prize Logic as of 4/4/stating you were contacted directly and this issue was resolved Prize Logic explained that you were misinformed and were indeed scheduled to receive the Gear S2sThank you

Samsung has contacted the customer regarding their smart phoneThe customer has been submitted for a refund and provided the return label to retrived their smart phoneAs of today, the device has not bee shipped back and an attempt to contact the customer was madeA voicemail has been left with the customer regarding the retrival of their deviceWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: the company should have repaired this well enough the first time it happened to make it last more than years We would like a full refund Regards, [redacted]

Samsung has contacted the customer regarding their TabletWe have been in contact with [redacted] and following up with the customer with the investigation of the customer’s packageWe will continue to work with the customer and [redacted] to resolve the issueWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because:Clearly my email was thereI received a thank you for your submission email on 3/I received an email stating that my receipt was missing on 3/I tried to resend the receipt the same dayI then received another email on 4/stating that it was denied Regards, [redacted]

Samsung has reviewed Mr [redacted] ’ claim in regards to the Galaxy S8+ being returned to him Our system shows an E-Commerce agent submitted another request for a return label for the Galaxy S8+ to be returned to the warehouse A special request for the return shipping label is being accommodated because the Samsung.com order was refunded for the Galaxy S8+ 64GB (***) Orchid Gray and Fully immersive Gear VR experience We apologize for any inconveniences and delays the customer may have experienced with this case Thank you