Samsung Electronics America

Samsung has reviewed Ms [redacted] complaint in regards to her refrigerator Our system shows the agent assigned to the claim spoke with Ms [redacted] on 10/12/to discuss the case The agent offered to cover for parts only on the repair and submitted a service request; reference Txt# [redacted] for the unit An ASC agent has been in contact with Ms [redacted] to schedule the repair Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

I am rejecting this response because: Samsung has not contacted me regarding this orderI have emailed daily with no responseGlad to see I am being refunded, however I would like to see it in a email reply from the woman I spoke to and email daily

Complaint: [redacted] I am rejecting this response because: They do not offer a solution in this response any different from what was originally offered Regards, [redacted] ***

Samsung has reviewed Mr [redacted] complaint in regards to his Note phone Our system shows the agent who handled the complaint spoke with Mr [redacted] on 8/31/and informed him that unfortunately, Samsung would not be able to exchange his Note for the Note phone The agent informed Mr [redacted] that he could request for a refund for the Note and then use the refund towards the purchase of the Note phone The agent then transferred Mr [redacted] to the Note team for further assistance with the claim Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has contacted the customer to address their concerns regarding their Samsung TelevisionWe have advised to the customer that Samsung’s limited one-year manufacturer’s warranty does not cover damage which occurs in shipmentWe explained that in such scenarios Samsung recommends contacting the retailer to notify them as all Samsung units are inspected prior to packaging/shippingWith this being said, we will not be able to honor the customer’s request for a free-of-charge repairWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you

Samsung has contacted the customer regarding their Gear watchThe customer has been informed, if there is an issue with the smart switch Samsung would need to retrieve the device for evaluation in order to determine resolution as there is no record of a reported issued regarding this unitAs per warranty the product must be shipped to Samsung in order to receive warranty serviceSamsung does not provide advanced replacementWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Upon further review of the customer’s file, the customer has been set up for service and parts have been ordered for the unitWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # RFG297HDRS/XAASamsung offered the customer an exchange and food loss compensation to the customer.We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Please have the customer contact us at [redacted] so that we may assist For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Upon further review of the customer’s file, a Samsung representative has attempted to contact the customer on 6/and has left a message for the customerPlease have the customer contact us at [redacted] so that we may assistWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # RF4287HARS/XAAWe have offered to compensate the customer for the repair costs and have requested for him to provide to us a copy of his receiptWe have left a voicemail and an email asking for a reply with his acceptanceTo date, we have not heard from the customerIf you hear from the customer, please ask him to contact MsBianca Moody at: ###-###-#### (press during the greeting then ext: 10679) or [email protected] apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Samsung has attempted to contact the customer at ###-###-#### or ###-###-#### to address their concerns regarding their RefrigeratorA Samsung representative has left a message for the customer Unfortunately we have not heard back from the customer Please have the customer contact us at [redacted] so that we may assist We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] .Thank you

Upon further review of Mrs [redacted] claim, our system shows the agent who handled her claim spoke with her today, 6/02/and she confirmed that she received the device on 5/25/in time to meet her 5/29/deadline to return the phone which was leased As a result, Mrs [redacted] was not charged any fees due to meeting the deadline No additional accommodations will be made for this claim We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Customer directly contacted Samsung on this issue

Samsung has contacted the customer regarding his concerns regarding his microwave [redacted] has been offered a pro-rated buyback of $based on the original purchase price and length of ownershipRegarding the years additional warranty coverage for all of the remaining products, respectfully that request will not be honoredHowever if [redacted] wishes to purchase additional coverage Samsung can provide contact information for a pricing inquiry We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case# [redacted] Thank you

Samsung did resolve the problem, they did exchange my refrigerator and got my $dollars back in food lost check

Samsung has reviewed Mr***’ complaint in regards to his monitor Our system shows the agent who handled the complaint corresponded with Mr*** via email on his complaint Mr [redacted] provided the agent with images of the damage to his unit and it has been deemed physically damagedMr [redacted] admitted to the agent that the screen cracked when he was working on switching the mountsThe agent advised Mr [redacted] that physical damage is not covered under the warranty however he can proceed with OOW (out of warranty) service and offered to cover the shipping costs Please have Mr [redacted] contact the agent at his earliest convenience if he would like to proceed with OOW service on the unit Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Complaint: [redacted] I am rejecting this response because:I called and left a voicemail for their customer service rep indicating the time was not convienant for me to talk as I was going into workSamsung never called me back at a later time of day to discuss nor did I receive a call from the service department which I had originally requested Regards, [redacted]

Samsung has reviewed Mr [redacted] claim in regards to the deliver company’s delay in delivering his dryer We are sorry to hear that Mr [redacted] is experiencing an issue with the Samsung dryer he purchased being continuously delayed in being delivered Unfortunately, Samsung has no control over the delivery company’s delivery policies/procedures and is unable to offer any assistance in this matter Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

We appreciate your correspondence and allowing Samsung the opportunity to review your claimTypically Samsung would require the defective product be returned to Samsung for a secondary evaluation in order to determine a resolution for this matterIn this case if the defective product has already been returned Samsung will need valid proof the $deductible paid to [redacted] for replacement of the product Samsung cannot warrant refund for the purchase price of the productPlease submit a copy of the deductible paid to [redacted] reference in subject line Revdex.com ID: [redacted] Thank you