Samsung Electronics America

According to our files, Samsung has contacted the customer regarding the customer’s unit model # PN60E530A3FXZASamsung has offered the customer a one-time free of charge repair accommodation on 7/1/Repair has been completed as of 7/8/We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer regarding their microwave ovenThe customer has been set up for free of charge repair under transaction # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung EVO 500GB SSD We have sent the customer an email with some troubleshooting stepsThe customer advised that once he reviews the email he will get back to us if he has any further issuesWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday Thank you

Samsung has contacted the customer regarding their televisionThe customer has been set up for free of charge part only with the customer responsible for labor cost and the customer has agreedThe customer has been set up under transaction # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claim.Unfortunately our records do not indicate a pending [redacted] claim in progressAt this time a [redacted] claim has been created, ticket # [redacted] You will need to allow the necessary time frame for the claim to be investigated and a resolution to be provided, 8-business daysOnce a resolution has been determined a member of the Samsung [redacted] claims department will contact you with the outcome.We do apologize for any inconvenience this may cause

Samsung has contacted the csutomer regarding their Gear Watch.The customer has been offered a one time free of charge accommodation under transaction # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung WasherWe have offered to set up service for the customer and have also offered to cover the cost of the repairThe customer has advised to us that they will be in touch with us as soon as they return from a business tripWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Mrs [redacted] claim in regards to her dryer Our system shows the agent who handled the claim called Mrs*** on 7/26/and advised her that an agent from the [redacted] team would be contacting her (today 7/26/17) to present her an accommodation offer Mrs[redacted] told the agent that she would wait on the call from The [redacted] *** Prior to contacting Mrs***, the agent spoke directly with a [redacted] *** supervisor and was reassured that an agent would contact Mrs[redacted] to assist her further with her complaint Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Complaint: [redacted] I am rejecting this response because:I dont know what they are talking about, there are no returns after daysits been weeks now since purchase maybe if you had told me this in the beginning it would not be an issueAnd again, I can prove that the phone worked fine before your tech dismantled it and disabled the screen! Again, You must at the least fix it back to the state it was in when I gave it to youIt worked besides the charging, and I have a separate charger, So you need to fix the phone back to the condition it was given to you if you are refusing to honor warrantyThere was no mention of this factory flaw when you received the phone and while waiting for part to repairAnd since it was a factory sealed phone when I received it, obviously your tech deliberately did not assemble my phone back to the same condition it was receivedThe email that part was ordered proves the phone was fixableI know this becasue the phone now charges fine, so he fixed the part, but apparently someone told him to not assemble it to working orderSo go ahead and not honor the warranty, but you need to fix the phone back to a working state that you received it inI believe I can produce enough witnesses to prove the phone was in working condition before your tech got his or her hands on it Regards, [redacted] ***

Upon further review of the customer’s file, the customer has been provided a full refund for their washer due to service delay under transaction # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer regarding their RefrigeratorThe customer was offered a one-time free of charge repair and the customer has accepted under transaction # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Revdex.com: Though I am not pleased that I had to take the drastic measures of escalating to the Revdex.com in order to receive my certificate, Samsung has finally sent me the e-certificate which was promised as part of my purchase back in AprilI have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Good afternoon, Currently I am a extremely dis satisfied customerWhen originally calling in reference to the Note exchange on 9/I spoke with an agent named Ruben at 10:Ruben looked into when AT&T would get the new Note 7's so I could exchange my phone that could blow upThey said on average a weekI asked because of the inconvenience are there anything in addition that he is able to do since I have to go out of my way to exchange the phoneHe said he can not but he can transfer me to the IM Support departmentI was than transferred to ChianeAfter her asking her manager what they are going to do she said I may get the 25$ credit or in store gift cardI ask for that to be sent in an emailShe said she could not send it in an emailHer manager may be able to thoughSo she transfers me to a VERY RUDE REP by the name of KenI asked Ken times if he was a manager by the 3rd time he said noI ask if I could talk to his manager he said sure he said his name was LeeAfter waiting on hold for minutes he HUNG UP ON ME! I called back to speak with Saber She was really niceShe said she would transfer directly to a manager in IM SupportShe transferred me to CathrineCathrine took great notes after she heard what happened she informed me she was NOT a managerShe than transferred me to her manager named SherwinSherwin is a manager in a call center in the PhilippiansThey way I know that is because I asked him to PULL THE CALL FROM WHEN KEN HUNG UP ON MEHe said he can not since Ken is not in his call centerI informed him I manage multiple call centersIf he did not have the authority to pull that call I NEED to speak to someone that canThan Sherwin transferred me to EnricEnric re assured me he was going to pull the call and also inform his manager of what is going onThat him and his manager needed to make an executive decisionHe said that they will be calling me directly on 9/6/because of the holidayAlso he was going to send me an email to verify that he was going to do thatToday is 9/10/I still have not received a call from any manager or anyone from Samsung or any email in reference to our conversation to let me know that the call was pulled and your guys are doing what your suppose to be doing as my customer service teamIf this is the way I am going to be treated moving forward I will not be a Samsung customer any moreI have had the Note 2, Note 3, Note 4, my wife has the NoteI have the Note We have always had the NoteI've never had an issued until nowThe true colors of Samsung is really showing!!!! I am not satisfied customer in any form or fashionI live off customer serviceIf this is how a customer is supposed to be treated from a multi trillion dollar company than they really need to make sure things like this are not falling through the cracks!

Samsung has attempted to contact the customer to address their concerns regarding their televisionUnfortunately we have not heard back from the customer Please have the customer contact us at [redacted] .com so that we may assist We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] .Thank you

Samsung has reviewed Mr [redacted] complaint in regards to his dishwasher Our system shows a refund request in the amount of $was submitted for the unit A Refund Payment Requested e-mail was sent on 10/24/to Mr [redacted] email on file informing him that the refund is being processed for payment The refund was processed and 10/25/17, Mr [redacted] was sent a Refund Payment Processing e-mail informing that the refund is being processed to be issued Once the check is issued, Mr [redacted] will receive a Refund Check Issued e-mail informing him that the check has been issued for payment Please allow 7-business days after the check has been mailed to receive it Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Revdex.com:A representative from Samsung contacted me on Wednesday, July 20thShe stated that she would contract the service technician and follow up with my the next daySince I did not hear from her on Thursday, I scheduled my own technician and paid for the repair on Friday morningThe representative from Samsung left a follvoicemail for me on Friday after my washer was repairedPlease close this case (complaint ID [redacted] )Even though Samsung did not resolve my complaint or make good on their warranty, I wish to have no further dealings or contact with themI will not purchase any more of their productsRegards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: our issue with Samsung still has not been resolved we still have not received our refund for a tablet that was returned to them on 12/21/(tracking information is attached) the company keeps giving us the run around and no one responds to left messages or continuous emailsSo we now do not have the product nor the refund that was promisedNew case number provided 1/23/is [redacted] and no return call to date from SamsungAttached it the last label showing that Samsung has received the productI have contacted the office of the executive several times and left several messages with no return call my only recourse is to continue to contact customer service and complain but they do nothing but create another ticket and state that the executive office will return the call within hoursWE WANT OUR REFUND that was promised many, many months agoI have sent emails starting in October of to the last one being sent January 23,asking where our refund is and providing them with the proof of tracking from ***, these emails were sent to [redacted] and ' [redacted] 'with NO response Regards, [redacted]

Samsung has reviewed Mrs [redacted] claim in regards to her phone and charger Our system shows the agent handling the claim submitted a service request; reference Txt # [redacted] today, 5/25/for the device A UPS E-label; reference tracking # [redacted] was sent to ship the device in for service We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has reviewed Ms***’ claim in regards to a refund for her phone Our system shows compensation in the amount of $640.44; reference Txt# [redacted] was approved and a Compensation ReqSubmitted email was sent today, 6/20/to Ms***’ email address on file notifying her that the refund has been submitted to be processed We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has reviewed Mr [redacted] claim in regards to the DMD chip for his television Our system shows the agent handling his claim contact Mr [redacted] on 3/29/and informed him that the part was available Mr [redacted] asked to have the part sent to him directly so he can find his own service to install the chip The agent confirmed that there are no local ASC in his area and informed him they would submit a request to our parts department to have the part sent to him directly Mr [redacted] was advised that the request would have to get approval first and if approved, the part would be sent to him directly If the request is denied, then the agent will contact him and inform him of that as wellMr [redacted] stated that would be fine We apologize for any inconveniences and delays the customer may have experienced with this case Thank you