Samsung Electronics America

Complaint: [redacted] I am rejecting this response because: They offer me a $promotional codeBut the price of the item I ordered is now $They also issued the shipping charges for the previous item because I have to pay shipping for the new orderBut still I have to pay extra $to get my item shippedSo basically still they asking more money to ship the item after months waitingAs I mentioned earlier I need my items shipped without paying anything extra Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: They knowingly and comtinued to sell a phone with a faulty part and refuse to accept responsibility for their shoddy work Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.]How will I no when the box will be sent out? Is there a tracking number that can be sent? I would like documentation for EVERYTHING for now on because of the inconsistenciesThank you Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Samsung has reviewed Mr [redacted] claim in regards to his Samsung.com order/Trapromotion Our system shows that Mr [redacted] tradevice was bricked/blacklisted in our system This information is not internal; Samsung received this information from a national database for blacklisted cellular devices Unfortunately, due to the device being on the national database list, Samsung will not be able to honor Mr [redacted] request for the $rebate at this time We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Upon further review of Mr [redacted] claim, our system shows the E-Commerce Division submitted a refund in the amount of $1,780.08; reference refund # [redacted] on 5/2/for both (Original Order: [redacted] /Replacement Order: [redacted] ) Note devices We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has reviewed Ms [redacted] complaint in regards to washer Our system shows a refund in the amount of $609.00; reference Txt# [redacted] was submitted for the unit for approval The refund was approved and a Refund/Compensation payment method website link e-mail requesting Ms [redacted] preferred payment method was sent on 9/20/to the email on file A Response Required for Refund Process e-mail with the acceptance document attached, along with instructions that are required to proceed with the refund was sent as well Ms [redacted] refund/compensation payment method was received 9/29/and updated in the system Please have Ms*** send in the acceptance documents (if she hasn’t already) at her earliest convenience in order for the Refunds Deptto process the refund in a timely manner Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

According to our files, Samsung has contacted the customer regarding the customer’s unit model # [redacted] /AASamsung has offered the customer a direct exchangeThe customer accepted this option and the proposed exchange modelCurrently, the exchange is approved and in progress for completion in the next few business daysWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Mr [redacted] complaint in regards to being charged $for the Trapromotion E-Commerce has advised that Mr [redacted] returned the device and a refund in the amount of $was processed on 9/28/for the order As such, the travalue needed to be refunded as well and a full refund in the amount of $150.00; reference Refund ID # [redacted] was issued for the Tracharge Please allow 3-business days to see the funds to reflect on the account Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has contacted the customer regarding their televisionWe have offered the customer free of charge labor with the customer responsible for the part cost and the customer has acceptedWe apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has reviewed Mrs [redacted] claim in regards to her Note refund Our system shows a compensation request in the amount of $924.94; reference Txt# [redacted] was submitted on 7/19/for the device A Compensation ReqSubmitted email was sent to Mrs [redacted] email on file on 7/19/17, notifying her that the refund has been submitted for approval On 8/01/17, Compensation ReqApproved e-mail was sent to Mrs [redacted] email notifying her that the refund has been approved as well as a Compensation ReqProcessing e-mail notifying her that the check is being processed to be issued in the system We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.]Better Business Bureau:I reviewed the response made by the business in reference to complaint ID [redacted] , and find this resolution is the best I can hope to obtain without a long and costly legal fight.If a business provides a defective product (as validated by their own repair person) and the product is still under warranty, then I would expect a reputable business to “make it right.” I think those are reasonable expectations, especially when a consumer is spending thousands of dollars for a product.The customer should not lose money due to the business’ defective product In this case, I am losing hundreds of dollars because of the resolution technique the business chose (buy back of the defective refrigerator vsreplacement of the defective refrigerator with a comparable product).I take this as a very hard lesson that I’ve learned about Samsung Until this event, I had a very high opinion of the company But after the run around I’ve received over plus months, I don’t intend to ever buy another Samsung product It’s not worth the hassle!Although as of today (December 2015), I’m still awaiting receipt of the money to buy back the defective refrigerator.With this said, I concur with closing complaint ID [redacted] If possible, please keep the statement I’ve written above with the completed case and available for public review.Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: Thank You so much! I have been contacted and the issue has been resolved Thank you again! Regards, [redacted]

Samsung has reviewed Mr [redacted] ’ claim in regards to his sound bar Our system shows the agent who handled the claim spoke with Mr [redacted] on 6/08/and advised him that the BOS (Bill of sale) he provided shows that the unit is from an unauthorized internet reseller on *** In addition, it is documented that the unit is refurbished and holds no warranty with Samsung The agent advised Mr [redacted] that since he declined to pay for the repair, the unit will be shipped back to him unrepaired Mr [redacted] told the agent that he will send the sound bar back to the retailer No accommodations can be made for this claim at this time We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI am very happy that this will finally be resolved after months! Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I am waiting upon [redacted] to call me about the Note or Edge to be in stockThey said it could take up to a month to receive phoneCan I email the receipt upon arrival of the phone? Regards, [redacted] ***

Samsung has contacted the customer regarding their televisionThe customer was informed the television has been shipped and scheduled for delivery on 9/We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because:I had also filed a claim with [redacted] because of statements made by the Samsung representativeThat [redacted] claim has since been resolved, but there is still the issue of the $gift cardA Samsung representative stated "We do not refund gift cards"I understand this is in violation of many consumer protection laws, and the main reason I chose to file this Revdex.com claim.I have since received, and responded too, several emails from SamsungBut with each response, they refuse to acknowledge the issue of the $gift cardHere is the most recent email from Samsung, and again zero acknowledgement of the gift cardFrom: [redacted] < [redacted] > Sent: Thursday, February 2, 6:AM To: [redacted] Subject: In Reference to Samsung Order Number: [redacted] - [redacted] Dear [redacted] Good Morning! I hope all is wellI have received your complaint and reviewed your Samsung.com orderI see there was a dispute placed on the account on 1/27/17, refund was processed on 1/27/The dispute froze the refund transaction on your accountWhen a dispute is placed, your financial institution would process your refund once the dispute is completed, not SamsungSamsung has no authority pertaining to your order at this time due to the dispute, the dispute would have to be lifted in order for us to refund your account on our endUnfortunately, we can not move forward with any additional action while this is in processWe at Samsung strive to accommodate the customer in the best way possibleI apologize for the inconvenience this matter has caused, I understand this has not been easy for youThank you for your patience during this time, it's greatly appreciated by SamsungI sincerely hope this situation does not deter you from doing business with us in the futureIf there is anything I can do in the meantime please do not hesitate to email me backHave a great day[redacted] Samsung Direct Customer Service| ###-###-#### | Samsung | [redacted] NOTICE: This message, and any attachments, contain(s) information that may be confidential or protected by privilege from disclosure and is intended only for the individual or entity named aboveNo one else may disclose, copy, distribute, or use the contents of this message for any purposeIts unauthorized use, dissemination, or duplication is strictly prohibited and may be unlawfulIf you receive this message in error or you otherwise are not an authorized recipient, please immediately delete the message and any attachments and notify the sender Regards, [redacted]

Upon further review of the customer’s file, unfortunately due to the product being passed day return we can’t process a refund for the customerHowever, we advised the customer we can offer the option for repair under the year warrantyWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted Mrs [redacted] regarding her concerns with her refundThe agent reached out to the refunds department and the refund has since been processedThe refund was issued on 10/26/and Mrs [redacted] will receive her refund within business days from that date We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case# [redacted] Thank you