Samsung Electronics America

We appreciate your correspondence and allowing Samsung the opportunity to review your claimUnder the coverage section of the Samsung Standard Limited Warranty liquid damage is not covered As for the Galaxy S Active as long as the unit is used with the specifications allotted the unit should uphold to contact with liquid If the unit is not used within those specifications, or the liquid contact is too severe the unit may show signs of liquid damageUnder warranty when a product is received in this condition it is returned to the consumer without repair because any damage incurred through contact with water or other liquids can, and in most cases will, cause corrosion to the inner workings of the handset Even when some functionality is retained, it generally happens that the corrosion continues to spread, causing more damage over timeSamsung cannot speculate how the damage occurred, but only report our findings upon evaluation of the productAlthough not covered under warranty Samsung can make an exception and offer to repair the unit with a required fee of $ If you wish to continue with this offer please refer to Service Ticket # [redacted] contact Samsung Customer Support at ###-###-#### to make payment and once the credit hold is processed a new UPS E-label will be emailed for return shipment of your product.Thank you

Samsung has reviewed Mr [redacted] complaint in regards to a refund for his refrigerator Our system shows the agent handling the claim spoke with Mr [redacted] *** on 9/25/to discuss the case The agent informed Mr [redacted] *** that Samsung has deemed the unit defective/irreparable and offered him a full refund which he accepted The agent submitted a refund request in the amount of $2,478.46; reference Txt# [redacted] for the unit for approval Once the refund has been approved, Mr [redacted] *** will receive an email with the acceptance document along with further instructions on how to proceed with the claim The agent advised Mr [redacted] *** that the product is under review and to hold on to unit until receiving these instructions to avoid any delays in the refund/claim process Please have Mr [redacted] *** send in the acceptance documents once he receives it, in order for the Refunds Deptto process the refund in a timely manner Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has contacted the customer regarding their washerThe customer has been set up for an exchange under transaction # [redacted] face="Calibri"> We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Upon further review of the customer’s file, we have provided the customer with a $ [redacted] gift card sent today UPS 2nd day with tracking # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Sending my phone to Samsung for repair is a waste ofMy timeI have been told if there Is a red dot there is nothing anyone can do to repair itSamsung needs to make it ABSOLUTELY CLEAR in their advertising that if the SACTIVE IS DROPPED IN WATER THEY WILL NOT RELACE THE PHONE REGARDLESS OF THE IPRATINGAND REGARDLESS OF HOW DILLIGENT THE CUSTOMER IS IN ENSURING THAT THE BACK OF THE PHONE IS SECUREBOTTOM LINE :IT WILL ALWAYS BE THEM AGAINST WHAT THE CUSTOMER KNOWS TO BE TRUE

Complaint: [redacted] I am rejecting this response because: They didn't answer any of my questions and or deal with the face of the extreme rudeness of their employees to me"Telling me my wife was over reacting and the recall actually wasn't a big deal and she shouldn't worry about washing clothes with my two year old daughter around"This service is completely unacceptable I will I'll be spending more money than I spent a year ago on a product they made unsafe This is not resolved Regards, [redacted]

Samsung has contacted the customer regarding their washerUnfortunately, no further accommodations can be provided to the customerWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because:the Samsung television I purchased was supposedly a NEW Unit and their should have been nothing wrong with this deviceI did receive an email [redacted] on Oct.26, The email stated "While Samsung is sadden to hear the units were not what you expected, the LIMITED WARRANTY associated with them does not include any type of buyback for buyer remorse." I don't have buyers remorseI stated that I didn't want a Refund at first, I wanted my television ReplacedThis TV is not months old as yetMs[redacted] stated LIMITED WARRANTY-what does that mean? That wasn't stated anywhere when I purchased this unitIf in fact the unit has another black-out concerning the LCD Panel, how many times should I accept that Samsung will come to repair it? It is not fair to me as a consumer to purchase a NEW item that's defective Regards, [redacted]

Firstly, there is misinformation in this postThe tv was purchased around September The month warranty would not have expired until late 2010.Secondly, like I mentioned in my initial complaint, this is unacceptableThe issue is due to a clear defect in Samsung tvs of that time period and there was a class action lawsuit involving this, which resulted in them offering $towards repairtsA tv breaking in under years due to a manufacturing defect should not be my responsibilityA company would want to keep a customer if they make a mistakeSamsung's reaction to this is irresponsible and unacceptableMy initial complaint stands and I once again request Samsung make reparations for thisUltimately, by taking the reckless actions they are taking, they are severing a customer relationship someone who has been a very loyal customer for a long timeThey are proving they cannot be trusted to take corporate responsibility for choosing cheaper parts and manufacturing defects, despite offering an hdtv that priced as one of the premium tvs on the market at over $This is unacceptable and their response is also unacceptable

We appreciate your correspondence and allowing Samsung the opportunity to review your claimIn order for Samsung to provide assistance we would require the handset be shipped to the Samsung Repair Center for evaluation If liquid damage is found during evaluation this may indicate the phone was not properly sealed when in contact with liquid, or the liquid contact was too severe Unfortunately, any damage incurred through contact with water or other liquids can, and in most cases will, cause corrosion to the inner workings of the handset Even when some functionality is retained, it generally happens that the corrosion continues to spread, causing more damage over timeIn these circumstances, due to Samsung's policy concerning repair, it is no longer feasible to attempt to repair the phone because the cost associated may in most cases cost more than the actual value of the unit; consequently, the phones received in this condition into our North Texas repair facilities are shipped back to the customer unrepaired Samsung cannot assist in the refund of your product, however, if you would like to send in your handset for evaluation please contact Samsung Customer Support at 1-888-987-and a live agent will be available to assist youThank you

Samsung has reviewed Ms [redacted] claim in regards to her refrigerator Our system shows the agent who handled the claim, contacted Ms*** on 6/13/to discuss the claim Ms*** told the agent that a day after she filed the Revdex.com complaint, she received an email from ENR (Exchange and Refunds) that her refund was being processedMs*** expressed her dissatisfaction with the timeframe for the refund to be processed The agent explained the refund process to Ms***, including that the cord for the unit had to be cut as part of the refund requirements Once the refund has been processed to be issued, Ms*** will receive a Refund Check Issued e-mail informing her that the check has been issued Please allow 7-business days after the check has been mailed to receive it We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has reviewed Mr [redacted] complaint in regards to a refund for his Samsung.com order Our system shows the order was received on 8/21/at the Fulfillment Center E-Commerce issued a refund in the amount of $2,287.98; reference Refund ID Number [redacted] on 9/28/for the order Please allow 3-business days for the funds to reflect back on the account Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Complaint: [redacted] I am rejecting this response because: although I was provided with the $credit, I was told that the samsung level one wireless headphones was no longer availableUpon checking the samsung.com website, I found the headset to be avilable for purchaseEither I am given the samsung level one headphones or I am given a different set of headphones would be great Regards, [redacted]

Samsung has reviewed Mr [redacted] claim in regards to his refund for both phones Our system shows a refund in the amount of $for IMEI [redacted] ; reference Txt# [redacted] and a refund in the amount of $for IMEI [redacted] ; reference Txt# [redacted] was processed on 4/04/and is scheduled to go out on Tuesday, 4/11/to the address on file Please allow 7-business days after the check has been mailed to receive it We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

I recieved a smart tv for a present the Xmas before last and hooked up the tv in January 2014, after a couple months of very little usage the screen went blankAfter weeks of calling to resolve the situation I mailed it to Samsung and they supposedly fixed it, I recieved the item back in approx beginning of OctoberNow just a few short months later the TV has the same identical issue and is out of warrantyIf it was fixed correctly the first time I don't believe it would have done the same exact thingUpon looking online I have found for this to be a common issue with their productsAlso on a side note this was purchased as a smart tv that I should've been able to down load any apps I choseAfter using it a notice came on the set that as of a certain date only Samsung apps would work on itThat seems like a bit of a bait and switch to me! It is as if I was sold a convertible and then told after the fact that I wouldn't be allowed to put the top downI would appreciate a prompt repair or replacement, expecially since it is a reoccurring issueThe TV itself is not used regularly and there is no reason for it to have stopped working other then faulty building in the first place, as I said it has the EXACT same issues as beforeIs seems as if only a temporary fix was done in order to get it through until the warranty expired

Revdex.com:Though I am not pleased that I had to take the drastic measures of escalating to the Revdex.com in order to receive my certificate, Samsung has finally sent me the e-certificate which was promised as part of my purchase back in AprilI have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Samsung has contacted the customer to address their concerns regarding their Samsung ovenWe have advised to the customer that our product support team has once again reviewed the photographs provided and the customer’s outline of what was happening when the cracked developed per their requestBased on these details, physical damage has been re-confirmed and warranty coverage is not available as our limited manufacturer’s warranty is voided when there is physical damage presentThe Samsung Limited Warranty also only provides coverage during the designated time for defect in material or workmanshipRespectfully, after review of this claim, Samsung has determined usage and care of the unit, not defect, was directly related to the development of the crack therefore also voiding the year warrantyWith this being said, we will not be able to honor the customer’s request for warranty coverage on this unitWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Hi I tried to contact Samsung at the number they list in this replyThey don't answer, just allow you to leave a message that they never returnThis is the second TV that has the same issue, and they want to replace with the same model againI feel Samsung should call me, and help me, and really helpIn stead of jerking me around Complaint: [redacted] I am rejecting this response because: Regards, [redacted]

Samsung has reviewed Ms [redacted] claim in regards to reimbursement for new hoses and taxes The agent handling her claim explained that Samsung’s policy does not provide additional compensation for taxes and repurchasing of new hoses as it is not included in the rebate There are only two options for the Recall; FOC (Free of Charge) repair with a one-year extension or the rebate with installation and/or removal fees reimbursed No further accommodations will be made for this claim We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has reviewed Ms [redacted] complaint in regards to a refund for her washer and dryer Our system shows the agent handling the claim has been in contact with Ms [redacted] in attempt to get the serial decal for the units which is required to process the refund The agent spoke with Ms [redacted] today, 10/11/and sent her the acceptance doc for her washer and dryer The agent advised Ms [redacted] to send them the documents so it can be attached to her file Once it has been attached, the agent will contact the Refunds Deptso they can proceed with the refund Please have Ms [redacted] send in the acceptance document along with all required information at her earliest convenience in order for the Refunds Deptto process the refund(s) in a timely manner Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case