Samsung Electronics America

Samsung is working with the customer to resolve their washer repair delay issueWe will follow up with the customer once we receive an updateWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: I am not questioning the refundMy prior response was clearly not read by SamsungThe issue is that I was told I could buy the same tablet at the same price and they have flat out ignored this partI tried to contact Samsung again regarding this issue and the representative put me on hold and hung upI don't understand how it is possible for them to have customer support that does not provide any support Regards, [redacted] ***

I am rejecting this response because: Previous request for service have been deleted, lost or canceled

Samsung has reviewed Mr [redacted] claim in regards monthly security updates on his phoneThe agent handling his claim spoke with him on 4/10/and informed him that updates (as they become available) come from his carrier, not Samsung The agent advised if Sprint has not released an update, unfortunately he will have to wait until it they release itWe apologize for any inconveniences and delays the customer may have experienced with this caseThank you

I am rejecting this response because: the appliance is still drippingI have missed days of work because this can't be serviced on my scheduleSamsung told me to ask Home Depot to replace which they refused it Samsung was not covering replacement of dollar appliance

Samsung has contacted the customer to address their concerns regarding their Samsung Evolution KitWe have advised to the customer that we updated his records to reflect the one year warranty as the manual indicatesWe offered the customer an exchange to which they have acceptedWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # HLT5687SAX/XAASamsung has authorized a one-time free of charge part(s) repair accommodation leaving the customer responsible for the laborWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung TelevisionAs an accommodation, we have offered the customer a one-time free of charge repair accommodationThe customer has accepted our offer and we have set up a service repair on his behalfWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer regarding their washerThe customer has been set up for repair service under transaction # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer regarding their concerns with their washer The agent contacted the customer and advised would offer serviceThe service was set up however as per the system the service was cancelled by the customer We apologize again for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9am and 6pm EST Monday thru Friday and refer to claim# [redacted] Thank you

Samsung has reviewed Ms [redacted] claim in regards to her Note refundOur system shows the agent who handled the claim was able to validate the IMEI number for Ms [redacted] Note deviceThe agent submitted a shipping request; reference Txt# [redacted] to have a shipping box and label sent for Ms [redacted] to be able to turn in the device for a refundMs [redacted] was instructed to return the device as soon as she receives the boxMs [redacted] was also advised that once the device was received back at the warehouse, Samsung will proceed with processing the refundPlease have Ms [redacted] return the device (if she hasn’t already) at her earliest convenience in order to process the refund in a timely mannerWe apologize for any inconveniences and delays the customer may have experienced with this case Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claimWe do apologize for the delay with regard to replacement of your mobile deviceThis matter is currently under reviewYou will be contacted as soon as feedback is availablePlease allow 24-business hours for responseThank you

Your [redacted] Claims opened 6/12/shows to have been denied by [redacted] on 6/22/However, as a one-time courtesy, Samsung will authorize a one-time free of charge repair for your devicePlease refer to the new Service Ticket # of [redacted] , and utilize the [redacted] E-label emailed to [redacted] for return of your product to Samsung

Complaint: [redacted] I am rejecting this response because although MrL is processing the cabinet repair, nothing has been done to REPLACE the defective refrigeratorSamsung needs to come out and remove the existing one and replace it with the same modelThis needs to be done at the time that the cabinet is being repaired so they can get the old one outBut they keep ignoring this problem Regards, [redacted]

Upon further review of the customer’s file, the unit is out of warranty and any repair fees would be the responsibility of the customersUnfortunately, there will be no accommodations for the unitWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung DishwasherWe have advised to the customer that the extended warranty group [redacted] advised to us that in their contract agreement that in the event the product cannot be serviced, they will refund the value of the product, but not in addition the warranty paymentThe customer understood that we could not assist furtherWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Ms [redacted] claim in regards to additional compensation for taxes Our system shows the agent who handled the claim contacted Ms [redacted] today 5/18/to clarify that she received the taxes for the washer and dryer Samsung apologizes for the confusion in regards to this however, upon further review on the BOS (Bill of Sale) Ms [redacted] provided, it shows the tax in the amount of $is listed twice on the corporate receipt which caused the confusion on the amount to be refunded Prior to the agent contacting Ms [redacted] , they contacted the retailer and confirmed that the tax in the amount of $is correct for both units As it stands, the $tax was included in the washer refund in amount of $569.09; reference Txt# [redacted] for both the washer and dryer No further accommodations will be made for this claim We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has attempted to contact the customer to address their concerns regarding their Samsung Television however we were unable to reach himThe customer’s email address has been returned as undeliverable and we also do not have a telephone numberWe need additional information from the customer to fully evaluate this complaint and updated contact informationWe also need the unit’s serial number and current firmware versionIf you speak with the customer, please ask him to contact us directly at the number provided belowWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Upon further review of Mr***’ claim, our system shows a refund check in the amount of $2,139.989; reference Txt# [redacted] was issued on 6/15/for the unit Please allow 7-business days after the check has been mailed to receive it We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

As per the Samsung Standard Limited Warranty physical damage will void warrantySamsung does not manufacturer any shatter proof productA device which is built of glass components may become damaged if droppedConsumers with products in a physically damaged state must refer to their individual service provider for resolution options.Thank you