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Samsung Electronics America

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Samsung Electronics America Reviews (4347)

Complaint: [redacted] I am rejecting this response because: Samsung set up the repair appt and then when they responded to my compliant then sent me a letter stating they reviewed my case and said they would give me a one time courtesyThey so do reembuisments bc they had to on my washer that was recalledThey were aware of the amount of the repair and I asked for a refund and said they would and I have the letter Samsung sent me now they are renigging there offer Regards, [redacted]

Samsung has contacted the customer to address their concerns regarding their Samsung EVO 500GB SSD We have discussed the misunderstanding of the firmware and how it works with the customerWe also asked him to provide proof of his slowdowns using the read speed tools but he has yet to provide itWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday Thank you

Complaint: [redacted] I am rejecting this response because: The response I received asked for information previously included in the initial complaint.Refrigerator Model # [redacted] serial # [redacted] Samsung please read the initial complaint which included the details you are asking for! There are numerous complaints online about the poorly designed spring that breaks within the mullion assembly, typically within years of purchase The spring is no longer sold separately requiring the customer to purchase the entire mullion, ensuring Samsung receives added service revenue from each unit soldFortunately there are several unhappy customers of the same unit that have posted on-line how to fix this flaw without having to pay Samsung for an added service call in addition to the $cost of the mullion assemblyDear Mr [redacted] we apologize for your inconvenience however we are unable to locate any previous records with the information that you providedPlease provide model and serial number from your unit and the issue that you are experiencing so that we may better assist We apologize for any inconveniences and delays the customer may have experienced with this case Regards, [redacted]

Samsung is misleading and advertising their phones as being waterproof and water resistant for minutes under water Class action lawsuits have already been filed against them for this same problem that thousands of people have had with the phobes What's terrible is you pay $or more for a phone and Samsung will not fix their blatant and claims Never buying samsung phones again Word of mouth is a powerful thing and I have nothing positive to say about their horrendously cutomer service and resolutions for their faulty phones Complaint: [redacted] I am rejecting this response because: Regards, [redacted]

Samsung has contacted the customer regarding their concerns with their DryerSamsung has setup service for repair but the customer refused to wait for service and purchased a new DryerWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claim.Under the coverage section of the Samsung Standard Limited Warranty it is stated that the original product must be returned to Samsung prior to the shipment of an accessory replacement Samsung must be allowed the opportunity to review the original product before we can warrant an exchange.Samsung can request to expedite the process, however, we will require the receipt of the original product before we can honor exchange Please return your product using the UPS E-label emailed to you on 10/27/in order to proceed with this requestService Ticket #: [redacted]

Complaint: [redacted] I am rejecting this response because: it is still advertising that they show these phones in commercials with little Wayne pouring champagne or throwijng it in a fish tank, but it comes into water for seconds and it is "damagedTheir solution was that I pay $for a replacement through premium care or that I send them my phone and have it serviced for 9-daysPersonally I don't know a single person who can be without their phone for weeks, especially not a single motherAnd they do not offer a loaner while the phone is being serviced eitherI also do not accept their apology in regards to how rude their frontline agents wereI was on hold for an hour with an agent who would not say a word, but I could hear talking, coughing, etc in the backgroundThen he transfers me to ***Calling a ton of times, it was similar interactionsI am severely disappointed because I thought Samsung cared, but even though all of my electronics, from washer and dryer to Tv's and phones, are all Samsung, but they have no appreciation for the customers who spend thousands with them Regards, [redacted]

Sa**ung has contacted the customer regarding her concerns about her TV ** [redacted] ’s letter and repair history has been reviewed by our Quality Team for any potential agent education or possible process updates that can be implemented to help us align more with customer expectations** [redacted] has a repair ticket that has been set up(transaction# [redacted] ) and as the customer is in warranty she will need to proceed with service We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Sa**ung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case# [redacted] Thank you

I am rejecting this response because: The company did not fix for free based off of the compliantIt was fixed weeks later for free because it was a warranty part that I was told from day one that would be fixed for free but all depends on which of the people I had to speak to in four weeks because everyone told me something different and no one can tell me why it took four weeks and only reason it got done is because I put the effort into making sure it got doneWhat is owed to me is the 80$ that I spent at the laundry mat doing laundry while no one at Samsung or the three repair companies could get their stories straight and I'm the one who paid for their mistakes and Samsung has yet to answer any of my questions all they can say is sorry we don't know what happen

Samsung has contacted Prizelogic regarding their concernsAs per Prizelogic, the customer’s information has been sent to the Fulfillment Company and contact with a tracking numberWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday Thank you

Upon further review of Ms [redacted] claim, our system shows the refund was approved today, 8/25/for the unit A Refund/Compensation payment method website link e-mail requesting Ms [redacted] preferred payment method as well as a Response Required for Refund Process e-mail was sent to her email on file with the acceptance document attached, along with instructions that are required to proceed with the refund Please have Ms [redacted] send in the acceptance document along with all required information at her earliest convenience in order for the Refund Deptto process the refund in a timely manner Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has contacted the customer regarding their concerns with the one connect box As per our files the customer has received the one connect box and the issue has been resolved We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: NNothing was EVER stated about a location code....this is typical bait and switch at the time of purchase I was told BY [redacted] I was eligible for the sOR the vr....this is absolute worst customer service!!!!!!!! if I was told I couldn't get the sI would have NEVER gotten the sfrom SamsungI will never do buisness with then again GGreedy corporate America at its finest Regards, [redacted]

Upon further review of Ms [redacted] complaint, our system shows the agent assigned to the case made another attempt to contact her on 9/20/and again was unsuccessful in reaching her The agent left another voice message advising Ms [redacted] that Samsung does not cover out of warranty repairs Regrettably Samsung’s stance remains, no accommodations can be made for this claim Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

We appreciate your correspondence and allowing Samsung the opportunity to review your claimBased on the guidelines set forth by the US Galaxy Note Exchange Program the consumer must contact the place of purchase in order to fulfill the exchange process If the item was not purchased directly through Samsung.com the product exchange must be completed by the place of purchase, or the carrierThank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claim.The online support team is working diligently to complete exchange of the Note devices for consumers who made purchases via Samsung.com.Your information has been forwarded to the appropriate parties to assist with fulfillment of your exchange.Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meWe just received our rebate check in the mail as originally promisedThank you! Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: It says that Samsung has attempted to contact me and that I have not been available I don't quite understand that statement First, LaShonda has both my cell phone and private emails and I have not gotten anything from her on either of those There have been no messages on the home phone either And actually, I have written her twice, once Monday after their service center tech came and installed the 2nd of parts (first installed jan to no avail) I wrote her again this morning, now that it has been 48hrs since the repair and I still do not have ice in the icemaker So I have made two contacts this week following the service center part replacement and have not heard back All I can say is that I continue to be disappointed as this latest attempt at getting me ice appears to not be the proper remedy as well Regards, [redacted]

Our records indicate a contact was made in efforts to discuss this matter but there was no answer A voice mail was left and email sent in order for you to return Samsung's call.Please contact [redacted] to further discuss this matter.Thank you

Samsung has contacted the customer regarding their concerns with their all-in-one pc Mr [redacted] was advised that the unit was returned to him on 02/un-repaired He has also been advised to contact [redacted] once he received the product so that service can be repaired under warranty, we are awaiting the customer’s response We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you

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