Samsung Electronics America

in part because the service provider in [redacted] is not aware of any service request from Samsung on my behalfSamsung has been more pro-active in calling me to resolve this issueThey told me to wait two business days to hear from the provider they referred toNow that the time has expired, I called the provider that Samsung left for me, but they claim not to have received a service orderI am now trying to reach Samsung again to have them re-issue the work order

Upon further review of Mrs [redacted] concerns with her washing machine several attempts have been made to contact the customer and we have received no response According to repair ticket number [redacted] the repair has been completed If Mrs [redacted] is still in need of repair please reach out to the agent that contacted youWe apologize again for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to claim# [redacted] Thank you

As per Samsung e-commerce division we apologize for any inconvenience you may have experienced regarding your recent order After a thorough investigation, your order was cancelled because it was placed with a promo code that was provided to a certain customer who participated in our SamsungPay promotion Since the code has already been used by that certain customer, we are unable to honor that same promo code for other consumers We apologize again for the inconvenience Thank you for being a valued Samsung customer

Complaint: [redacted] I am rejecting this response because:Because I can not send this stupid product for repair for my whole lifeVery poor customer service.I called [redacted] and they sent me a replacement phoneThank you [redacted] This is my last experience with Samsung products.very dissatisfied Regards, [redacted]

Samsung has contacted Prizelogic regarding their concernsAs per Prizelogic, the customer will be sent a return labelOnce the defective television has been shipped, Prizelogic will send the customer the replacement televisionWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday Thank you

Upon further review of Mrs [redacted] claim, it was determined that the unit is OOW (Out of Warrantee), she moved the unit from the basement to the 1st floor in her home and did not re-install the shipping bolts in the tub to ensure no movement/damage of the unit Samsung offered Mrs [redacted] a FOC (Free of Charge) repair which she declined We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Complaint: [redacted] I am rejecting this response because: AS stated " Please provide the itemized list so that we may assist you further with your concerns" I already did before this messageI only get responses now when I reject the message from Revdex.comI keep sending messages back and wait a week and hear nothingThis is the same run around I've been going though since FebLast message I got was after I rejected the message then was told they can't give me what was in my itemized listChanged story from email message on Apr Really wondering if Samsung care about it's customers or just the money Regards, [redacted]

Samsung has contacted Prizelogic regarding the customer’s concernsAs per Prizelogic the device’s IMEI has been deemed invalidWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday Thank you

Samsung is misleading and advertising their phones as being waterproof and water resistant for minutes under water Class action lawsuits have already been filed against them for this same problem that thousands of people have had with the phobes What's terrible is you pay $or more for a phone and Samsung will not fix their blatant and claims Never buying samsung phones again Word of mouth is a powerful thing and I have nothing positive to say about their horrendously cutomer service and resolutions for their faulty phones Complaint: [redacted] I am rejecting this response because: Regards, [redacted]

Samsung has contacted Prizelogic regarding their concernsAs per Prizelogic, the customer’s information has been sent to the Fulfillment Company and contact with a tracking numberWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday Thank you

Samsung has reviewed Ms [redacted] claim in regards to her rebate Our system shows the agent assigned to the claim was unable to reach Ms [redacted] by phone and contacted her via email On 9/13/17, the agent replied to Ms [redacted] email informing her that the rebate in the amount of $594.00; reference Txt# [redacted] she received was correct amount for the unit The agent explained to Ms [redacted] that the rebate of $is the amount paid for purchase the new unit plus the $haul away fee for the recalled unit The agent further explained to Ms [redacted] that per Samsung’s rebate policy, she cannot receive more than what she paid out of pocket for the new unit Regrettably, no additional accommodations can be made for this claim Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Upon further review of the customer’s file, the phone is deemed physical damage as we reviewed the pictureWe kindly asked the customer to contact her wireless provider for the IMEI for us to further proceed to evaluate if we can provide no cost repairHowever, if the unit is determined to have physical damage, the one time warranty will be considered to be voidWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: it is still advertising that they show these phones in commercials with little Wayne pouring champagne or throwijng it in a fish tank, but it comes into water for seconds and it is "damagedTheir solution was that I pay $for a replacement through premium care or that I send them my phone and have it serviced for 9-daysPersonally I don't know a single person who can be without their phone for weeks, especially not a single motherAnd they do not offer a loaner while the phone is being serviced eitherI also do not accept their apology in regards to how rude their frontline agents wereI was on hold for an hour with an agent who would not say a word, but I could hear talking, coughing, etc in the backgroundThen he transfers me to ***Calling a ton of times, it was similar interactionsI am severely disappointed because I thought Samsung cared, but even though all of my electronics, from washer and dryer to Tv's and phones, are all Samsung, but they have no appreciation for the customers who spend thousands with them Regards, [redacted]

Samsung has reviewed Mr [redacted] claim in regards to the recall rebate for his washer The agent handling his claim emailed him a letter of disposal for the unit on 2/24/ Mr [redacted] needs to reply to the agents email providing proof of purchase and the rebate form completed in order to move forward with the rebate option As of 3/07/2017, Mr [redacted] has yet to respond to the agents email with the required information Please have Mr [redacted] email the agent at [redacted] with the documentation needed to proceed with the claim We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Complaint: [redacted] I am rejecting this response because: I am not accepting a response from Samsung until I get a refund This has gone on for several months They sold me faulting equipment and then couldn't warranty the equipment They have cost me extra money and a lot of wasted time I don't know why they would expect me to accept a response until the issue is resolved Samsung only became responsive-ish once the Revdex.com got involved, i'm certainly not closing the issue until it is resolved Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: The response I received asked for information previously included in the initial complaint.Refrigerator Model # [redacted] serial # [redacted] Samsung please read the initial complaint which included the details you are asking for! There are numerous complaints online about the poorly designed spring that breaks within the mullion assembly, typically within years of purchase The spring is no longer sold separately requiring the customer to purchase the entire mullion, ensuring Samsung receives added service revenue from each unit soldFortunately there are several unhappy customers of the same unit that have posted on-line how to fix this flaw without having to pay Samsung for an added service call in addition to the $cost of the mullion assemblyDear Mr [redacted] we apologize for your inconvenience however we are unable to locate any previous records with the information that you providedPlease provide model and serial number from your unit and the issue that you are experiencing so that we may better assist We apologize for any inconveniences and delays the customer may have experienced with this case Regards, [redacted]

Samsung has contacted Prizelogic regarding their concernsAs per Prizelogic, the customer registered on 3/and was originally rejected due to the blurry image uploadedThe customer has been in contact with the customer support representativesThe representatives confirmed with the customer the rejection and because of the blurry image sentThe customer was asked to provide a clear image for the resubmissionThe resubmission has been approved and the customer has been informedWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through FridayThank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claim.The online support team is working diligently to complete exchange of the Note devices for consumers who made purchases via Samsung.com.Your information has been forwarded to the appropriate parties to assist with fulfillment of your exchange.Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claim.Samsung is unable to locate a Service Ticket for the exchange based on the contact information providedPlease provide the Service Ticket Number (413.......) in order for us to review this matter further.Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claimIn order for Samsung to provide assistance as per warranty we will require the handsets be shipped to the Samsung Repair Center for evaluation if the issue cannot be resolved by simple troubleshooting, or the service provider cannot provide resolution If the phones are still within their one year manufacturer’s warranty period, and repairs fall within the warranty guidelines; repair service will be rendered As the manufacturer our obligation would be to repair the units, but we must be able to determine root cause for the issuesAdditionally, if you have insurance through your service provider, some providers do offer a replacement policy on phones which need servicing In some cases, they may send out a replacement phone and the defective phone is sent back to them in return For more details on a possible exchange, please contact your service providerIf you would like to send in your handsets for evaluation please contact Samsung Customer Support at [redacted] If you are in need of a device during repair we would advise contacting your local service provider for possible loaner availability Unfortunately, Samsung would not be able to honor your request of advanced replacementsWe do apologize in advance for any inconvenience this may cause