Samsung Electronics America

According to our files, Samsung has contacted the customer regarding the customer’s unit model # RF263BEAESR/AA We have addressed MrFryzek’s concerns and have offered a refund to which he has acceptedWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Ms [redacted] claim in regards to her dryer Our system shows a request for service repair; reference Txt# [redacted] was submitted for the unit An ASC agent will contact Ms [redacted] to schedule an appointment for the repair We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Thank you for allowing us the opportunity to review you claim We do apologize for the delay in repairTo confirm Samsung is able to provide repairs to this unit dependent upon service neededReplacement is not a requirementConfirmation has been received for the delivery of parts necessary to complete repairOnce repair is complete the product will be returnedShould for any reason repair not be successful a replacement product would be processed.Our records indicate that due to the delay a courtesy pair of Level U Wireless Headphones were issued and delivered via UPS Tracking #: [redacted] Again, we do apologize for any inconvenience this has caused.Thank you

Our files indicate that the customer’s complaint regarding Model # [redacted] has been reviewed an additional time per customer’s rebuttal request Unfortunately, we will not be modifying our original responseOur products change on a monthly basis due to industry trends and upgrades therefore additional purchases might be required if the customer wants to access to the same or some of the same features that are available on current unitsWe offer the availability of purchasing an evolution kit on our new televisions in order to upgrade the television at a lower cost instead of customer’s having to purchase a completely different television (usually at a high cost) to access those same upgradesWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Samsung has followed up with the customer regarding their washerThe customer has confirmed the unit has been repairedWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Samsung provided me with the correct parts (white charger and adapter) and issue me and e-gift in the amount of $

Samsung has contacted the customer regarding their dryerThe customer has been set up for a one time free of charge accommodation under transaction # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claimOur records indicate the replacement cradle was prepared for outbound shipping as of 4/14/ The item will be shipping out today Friday, 4/15/via UPS tracking #: [redacted] Two business day delivery You may track delivery of your package at [redacted] Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claimThe phone purchased via [redacted] , [redacted] , is not a U.Smanufactured device For this reason the U.SSamsung Standard Limited Warranty is void Please refer to warranty where it stated "Product used or purchased outside the United States" is not coveredUnder these circumstances Samsung must refer you to the seller for possible resolutionThank you

Samsung has contacted the customer to address their concerns regarding their Samsung washerWe have offered the customer a one-time free of charge repair accommodation even though this type of repair is considered cosmetic damageWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Under the coverage section of the Samsung warranty it clearly states that your product must be returned to Samsung at Samsung's expense for warranty serviceSamsung must be provided the opportunity to evaluate your unit to determine a cause of the issueWe unfortunately do not provide immediate exchangeFrom review a service ticket to exchange your Charger was created on 3/3/(Ticket # [redacted] )A service ticket has now been created for a battery exchange as well (Ticket # [redacted] )Please allow 2-business days for delivery of these items.Samsung as a courtesy have created these exchanges for advanced replacement which means once the accessories are delivered you will need to return the original battery & charger to Samsung using the UPS E-labels emailed to [redacted] Typically Samsung requires the return of the original accessory prior to a replacement being provided.Should you still experience issues with charging the battery after testing both the new charger & battery together, the phone itself will need to be shipped to Samsung for evaluation purposes.Thank you

Samsung spoke with Mr [redacted] on 2/09/and informed him what we needed (serial number) for the return of the product Up to date, he has not provided us with the serial number to process his refund We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

I have had nothing but issues with my Samsung dishwasher since July I have filed numerous complaints against them and the complete problem has yet to be fully resolvedAfter filing a damage and warranty claim with Samsung customer service and a Revdex.com claim in July I was contacted by [redacted] in the Claims department ( [redacted] and direct phone number [redacted] )After working with him for quite some time, my damage claim was finally settled and damages were compensated for in SeptemberUpon the settlement, Samsung loss adjuster [redacted] informed me that he can only communicate with me about damages and to speak with Customer Relations to process a warranty exchange on my dishwasherI then spoke with [redacted] from "Office of the President" department over the phoneHe never gave his last name but his direct phone number is [redacted] He told me that he cannot process an exchange but he will send a request to Best Buy(store where I purchased my dishwasher) and someone will contact me from Best BuyThis conversation with [redacted] was in SeptemberAfter weeks passed with no contact from Best Buy I have been calling [redacted] and leaving voicemails to get an update on my caseIt has now been nearly months since I last spoke with [redacted] and he will not return my countless voicemails [redacted] and [redacted] both ensured me that I will receive a warranty exchange on my dishwasher and the opportunity to get extended warranty on the rest of my appliancesI do not understand what Best Buy has to do with a Samsung warranty? It sounds like a dead end excuse to me and a poor one at thatI dont appreciate dealing with Samsung customer service for months on end with no resolutionI feel ignored and it is down right rude for [redacted] to ignore my voicemails from September, October, and now going into November.Samsung needs to replace my dishwasher as promised and offer me an extended warranty for all of my Samsung appliances as [redacted] and [redacted] told me I would receiveI would appreciate and deserve Samsung to contact me directly with a phone call to fully discuss this matter

Samsung has contacted Mr [redacted] regarding his concerns with his television Mr [redacted] has been advised at this time he will need to proceed with service and if the technician is not able to repair the unit then the technician will have to work with our tech support departmentIf they are still not able to resolve the issue Mr [redacted] can contact the agent that he spoke to and she will look into what if any accommodations may be available at that time We apologize for any inconvenience and delays the customer experienced with this case For further inquiries, please contact ###-###-#### between the hours of 9am and 6pm EST, Monday through Friday When calling please refer to case# [redacted] Thank you

Upon further review of Mr [redacted] claim, our system shows that the exchange has been submitted and approvedAn ExchReqOrder Allocated email was sent to Mr [redacted] on 8/01/17, advising that the replacement television is being processed and will be released to the carrier in 1-business days Mr*** will be contacted to schedule a pick-up/drop-off appointment for the exchange We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Complaint: [redacted] I am rejecting this response because: I still have yet to receive the refund or any further communication from themTheir response to the Revdex.com is falseJust more lies from Samsung is what it is appearing to be Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: I have not received resolution at this time Contacting the named department does not constitute resolution I expect a concrete response as discussed with Jasmine: Either 1) a high capacity toner cartridge for my printer or 2) Full refund of all purchase charges (return packaging and shipping at Samsung's expense) As I told Jasmine, I think it is clear that I am being reasonable in my expectations If Samsung cannot be creative enough to provide a $toner cartridge without further failed "gift codes" and more of my time, then I think any reader would be scratching their head In this case, full refund would be the only option I can accept Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: This will be the third time that I would be sending the phone in for repairsThis issue should have been resolved the first timeI need someone to tell me why this was not resolved properly the first timeI cannot keep wasting my timeI am sure your company has had other customers with the same problemsI feel as if though I am being played to keep going back and forth so that I eventually end up just buying another phoneAt this point I just want my money refunded so that I am able to get an IPhone Regards, [redacted]

Samsung has contacted the customer regarding their WasherThe customer has been requested to submit their repair invoices and purchase receipt for possible accommodations We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you

Upon further review of [redacted] complaint, our system shows the agent assigned to the claim submitted a refund request in the amount of $589.99; reference [redacted] on 2/06/for the unit The agent advised [redacted] that the product is under review and to hold on to the unit until receiving further instructions Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case