Samsung Electronics America

Complaint: [redacted] I am rejecting this response because: Samsung customer service call me and I had told her the problem, she keep saying it's cause physicalAnd the truth is not So the problem is still thereAnd they don't provide any further support or suggestions Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI do however feel it was extremely poor customer service on their part considering the measures I had to take to get the issue resolved Not sure how to give them a poor review but this would warrant it Regards, [redacted]

Samsung has reviewed Mr*** complaint in regards to his phone and being charged for Premium Care Our system shows Mr*** was contacted to obtain his IMEI # which shows that his device is in warranty and he was charged for Premium Care At this time a refund is pending for this charge Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

We purchased what we thought was the Cadillac of washer/dryer sets in from Lowes This has been the worst major purchase we've ever made The front loader washer has had the motherboard replaced in July And now, the drum is locked up with black smoke pouring out the back A year old washer should not need repaired!!! The customer service for Lowes and Samsung is horrible I couldn't understand what the guy was telling me and I ended up calling different placthe advice of the each place I called Finally got a repairman coming but we've already waited a week to get someone out here and I know it will be another week or before my washer is back up and running again (based on past experience with the repair service)

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.Awaiting their appliance service company to schedule replacement of refrigerator door and labor at no charge to me as per Samsung's call to me Received email with confirmation service transaction number [redacted] from Samsung Regards, [redacted]

Samsung has reviewed Mr [redacted] ***’s complaint in regards to being charged $for the Trapromotion Our system shows on 8/11/17, a full refund in the amount of $175.00; reference Refund # [redacted] was issued back to his Visa accountPlease allow 3-business days for the funds to reflect in your accountWe apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Upon further review of the customer’s file, the product was received back to the warehouse on 11/30/We received the customer’s order and the funds were credited back on 12/14/The customer has been informed the information and a refund confirmation was sent to the customer via their email addressWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday Thank you

***Revdex.com RESPONSE***Samsung has contacted the customer regarding their washerThe customer has been educated on the voluntary recall options available for the unitWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Ms [redacted] complaint in regards to her Samsung appliances Our system shows the agent assigned to the claim submitted service requests; reference Txt# [redacted] for the refrigerator, Txt# [redacted] for the dishwasher and Txt# [redacted] for the range The ASC has been in contact with Ms [redacted] to schedule the repairs on the units Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Complaint: [redacted] I am rejecting this response because: Good morning, Today is March 16th and a technician still hasn't showed up to repair the printerThis is the 3rd time they schedule an appointment, make me stay home and never show upThe company that is handling the warranty repair is called " [redacted] " and if you do a quick [redacted] you will see what reputation they have Regards, [redacted]

I am rejecting this response because: I have attempted to contact this business in regards to the email that I received because I was quite confused by it! They first referred to the product that rhe complaint is about as a tv when it is a dishwasherAlso the statement about the cancelled tickets is not correctI have had this issue multiple times with samsung where they do not schedule service and when I contact them to find out why they tell me the ticket was cancelled but have no further infoThe last ticket was I guess technically cancelled because the tech that came to my house was beligerant, disrespectful, rude and anything but helpfulI had to tell him to leave my house due to his behaviorI contacted samsung to make them aware of his actionsI'm not sure if that was properly documentedLast, the main cause for my confusion is that after this complaint was filed, I was contacted the following day to start the process of exchanging my dishwasherSo, I was quite confused when I received the subsequent e-mail from Ms.***This matter has not been handled by any means

Complaint: [redacted] I am rejecting this response because: The repairman has found the same issue as the previous repair manI'm keeping this open until the panel is sentI will take pictures of the bill with the problem listed on it if I mustThis will remain open until the company follows trough with the warranty Regards, [redacted]

Samsung has contacted the customer to address their concerns regarding their Samsung RefrigeratorWe have offered an exchange to the customerThe customer accepted and we advised that Lowes will be in contact with them shortly to complete the exchangeWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claimOur records indicate the band exchange order for your product was fulfilled, and item will ship via UPS tracking [redacted] We do apologize for the delay, however, agents are unable to confirm accurate delivery time for inventorySamsung does not have the ability to control shipment and delivery time when inventory is orderedSamsung cannot warrant the replacement of your products, however, as previously mentioned the exchange order has been fulfilledThank you

Samsung has reviewed Mr [redacted] claim in regards to his washer The agent handling his claim advised him that after further review of his file, Samsung has chosen at their discretion to provide a refund at the depreciated amount for the unit No further accommodations would be offered other than the aforementioned Mr [redacted] understood and had no further questions or concerns A refund request has been submitted as of 3/02/17; reference Txt # [redacted] pending documentation required submitted to us to proceed has been received Once processed, please allow for 7-business days after the check has been mailed to receive it We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Upon receipt of Mr [redacted] s Revdex.com rebuttal, we reviewed the customer’s request an additional timeAs an accommodation, we have offered the customer an exchange We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Upon receipt of Mr***’s Revdex.com rebuttal, we reviewed the customer’s file and request an additional timeWe do sincerely apologize for this unfortunate situation but our response will not be modifiedBased off of our customer service records, the unit’s limited manufacturer’s warranty expired approximately in 11/The unit in question is far beyond the warranty for any accommodations and any repair/replacement needs is the customer’s responsibilityWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer regarding their RefrigeratorThe customer was offered a one-time free of charge accommodation under transaction # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you

Worst company I have dealt withOutsourced overseas and cannot get an answer They laugh and tell you it's not policy when you ask for management or someone who speaks English Rebate approved June Today is Sept and it's not received Given informationLiars and thiefNever will give money to samsung again

Samsung has reviewed Mr [redacted] complaint in regards to his dishwasher Our system shows the agent who handled the claim submitted an exchange request; reference Txt# [redacted] as an accommodation due to repair delays An ExchReqSubmitted e-mail was sent to Mr [redacted] email on file on 9/27/informing him that the exchange request has been submitted for approval Once the exchange has been approved, Mr [redacted] will receive further instructions on how to proceed with the exchange Mr [redacted] was also advised to hold onto unit until receiving these instructions Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case