Samsung Electronics America

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] I was contacted by the Samsung Company and was told that they will give me a refund check for the TV, and that they would pick up the TV from my Home in [redacted] MNThis happened week ago, I still have not been contacted on how or when they are going to pick up the TVIt is my understanding that the refund would not take place until the TV is picked upSo for now I am still waiting Thanks,***

Samsung has contacted the customer to address their concerns regarding their Samsung DryerAs a resolution, we have offered the customer a one-time part(s) accommodation leaving the customer only responsible for any trip/labor feesThe customer has accepted our accommodation offer and we have set up service on their behalf We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer regarding their washerThe customer was educated on the Voluntary Recall Program options availableUnfortunately, there are no further accommodations outside of the recall program optionsWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Upon further review of the customer’s file, the customer was rejected by AT&TThe rejection was due to no CTN activity matchBecause this is their final decision, this customer should be instructed to direct any further inquiries to AT&T customer supportWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday Thank you

Complaint: [redacted] I am rejecting this response because: The television still has not been picked up from residence nor have they scheduled a trucking company to pick the television upFurther, I have not received my refund at this time and was told I would not receive the refund until the television was picked up, which they failed to do at this pointEven if the television is picked up at my residence and I receive a refund for the full price of the television, I still do not believe I have been made whole by the entire processAs I have stated in my original complaint, I have had to expend a considerable amount of time and effort to have the television repaired and; subsequently, my purchase refundedFurther, I have had to take time off of work to be at my home for the three separate occasions to attempt to fix the televisionI believe that I was sold a "lemon" by Samsung and the efforts I have expended far exceed the refund I will eventually receiveI do not believe the refund alone is an acceptable solution Regards, [redacted]

Samsung has contacted the customer to address their concerns regarding their Samsung TelevisionAs an accommodation we have offered the customer a full refundThe customer has accepted and we have advised him our refund department will contact him shortlyWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to mePlease don't close this complaint till it's fully resolved I appreciate your help Regards, [redacted] ***

Samsung has contacted the customer to address their concerns regarding their Samsung RefrigeratorWe attempted to advise the customer that she will need to proceed with repair to diagnose the issue and if the technician cannot fix the unit, he/she will advise us and we can look at what other accommodations are availableWe also attempted to advise the customer that she is still under the year sealed system however the customer didn’t allow us to continue with the conversationThe customer advised that she doesn’t want to continue with repair at this timeUnfortunately, without proper diagnosis and repair attempt we are unable to honor the customer’s request for a refund or replacementWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Thank you for contacting Samsung Electronics America, Office of the President, we appreciate the opportunity to respond to your inquiries and concernsYour feedback is very important, as it allows us to better understand how we can improve our customers' experience We are sorry to hear that you are experiencing an issue with your Samsung rangeSamsung offers a one year warranty on most products, which is industry standardBased on the information you provided, in conjunction with what we have in our system, your product sustained a physical/concealed damage This type of damage is not covered under the manufactures warranty Regrettably, we are unable to provide any accommodation at this time Sincerely,Samsung Office of the President

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the violation that was carried out against me by Samsung Electronics AmericaAfter contacting every state and federal agency, every Big Box retailer, every radio station and news channel, the Revdex.com, Consume Affairs, and every [redacted] online Yardsale/Buy Sell Trade page in my region to notify their executive teams, merchandisers, regulators, moderators, investigators and nspectors --- ANYONE WHO WILL LISTEN, Samsung refunded the bogus machines they most dishonestly sold meI am accepting this resolution on a personal level, as Samsung Electronics America is so selectively refunding the consumers they have conned, myself being a fortunate victimI will not be completely satisfied with this resolution until each American, Australian, Canadian, and UK consumer is refunded in full for this poorly designed, poorly manufacutered, poorly inspected, poorly regulated, poorly remedied, poorly patched, poorly recalled FAILURE OF A PRODUCTIONPEOPLE HAVE SUNK THOUSANDS OF DOLLARS, MONTHS OF PAY, SEMESTERS OF TUITION, WEEKS OF CHILDCARE, A YEARS WORTH OF FOOD TO FEED THEIR BABIES ON THIS GARBAGE MACHINERY THAT IS SITTING BROKEN IN THEIR HOMESWHY ARE WE ALLOWING THIS FROM THE CPSC, THE FTC, THE US DEPARTMENT OF JUSTICE, THE INSPECTOR GENERAL? WHY IS THIS ACCEPTABLE?! This crime against our citizens is unspeakable Regards, [redacted]

Samsung has contacted the customer to address their concerns regarding their Samsung rangeWe have advised to the customer that we spoke to Lowes and confirmed, even though discount was received, that they would exchange even swap for same model, out of pocket would only have to apply if getting different modelTherefore, we offered the customer an exchange to which they have customer acceptedWe emailed the customer a confirmation of offer and customer will contact us if needing anything furtherWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

\Samsung has approved the refund for the customer by calling at the number [redacted] , but we failed to contact with herInstead we left called to the number [redacted] and got in touch with her and advised her that we will be able to refund the amount of $and advised her 1-business days for the approvalwhat is needed in order to complete the processOnce all required information is received the refund check will be issue We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Also you could reach us at [redacted] Thank you

If you have received confirmation that the phone is not rooted, and [redacted] could not resolve the issue in store then you are welcome to ship the phone to Samsung for evaluation Unfortunately there is not a wafacility in your area that can review the deviceAs it may have been explained, the only option which may resolve this matter would be to factory restore or reflash the device which would delete data that has not been stored to a Gmail account, DropBox Account, Samsung Account or other third party application/sourceTo arrange evaluation and shipment of your product please contact Samsung Customer Support at [redacted] Thank you

Samsung has reviewed Ms [redacted] claim in regards to her refrigerator Our system shows the agent handling the claim made several attempts to contact Ms [redacted] after she disconnected the initial call on 6/16/but has been unsuccessful Please have Ms [redacted] contact the agent at her earliest convenience if she still needs assistance with her claim We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has followed up with the customer regarding their washerThe customer received repair of their unit on 12/27/We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung televisionThe customer’s television is working as designed The television accepts YCbCr 4:4:24Hz/25Hz/30Hz/50Hz/60Hz input signals and outputs RGB 4:4:60Hz/120HzColor loss occurs during the conversion from YCbCr 4:4:50/60Hz input signal to RGB 4:4: Since the customer is dissatisfied with the product, we will work with the customer to find a satisfactory resolutionWe have offered a refund for the television however the customer has declined stating that she does like the unit and doesn’t see the need to replace itWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Upon further review of Mr [redacted] concerns Samsung e-commerce does not correspond directly with any customer financial institution when a dispute is place Mr [redacted] order will be sent to the customer service vendor group, whom will respond within 1-business days Once an update is received pertaining to his refund Samsung e-commerce will inform the customer We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung telecommunications division has contacted Mr [redacted] regarding his concerns with his software Software updates for phones using the Android operating system are produced by [redacted] and distributed by the service provider, such as [redacted] , [redacted] or ***Once downloaded, these updates cannot be reversedIf the phone has begun experiencing technical trouble we would require the unit be shipped to Samsung for evaluationIf the phone is out of warranty by date Samsung can reflash the device at no cost in efforts to rectify the issueHowever, if reflash does not resolve the claimed symptom this means the issue is not software related and parts must be replacedReplacement of parts for an out of warranty product does require a standard repair feeShould payment be required the consumer would be contacted directly As a one-time courtesy the $fee has been voided, and service will be completed at no cost Fee Voided on Service Ticket #: [redacted] We apologize again for any inconveniences and delays the customer may have experienced with this caseThank you

I am rejecting this response because:It still says under review on the Samsung promotions page, it does not say approved, and when will my check mail out

Upon further review of Ms [redacted] claim, in light of the situation, Samsung is providing an exception to process the rebate without the letter of disposal, serial decal, or photo of the serial decal which are required for a rebate The agent handling the claim tried to contact Ms*** today, 5/18/to request the rebate form so they can forward it to the Rebate Deptto process the refund but was not able to reach her The agent followed up with an email with the same request Please have Ms*** reply to the agents email at her earliest convenience and attach the rebate form in order to proceed with the rebate We apologize for any inconveniences and delays the customer may have experienced with this caseThank you