Samsung Electronics America

Samsung has contacted the customer regarding their microwave overThe customer has been set up for a refund under transaction # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Our files indicate that the customer’s request regarding their Samsung tablet has been reviewed an additional time per customer rebuttal requestSamsung has already offered the customer a $E-Gift card for the misinformationWe will not be offering any other additionally compensation as time is not something that is covered under our limited manufacturer’s warrantyWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday, and refer to case # [redacted] Thank you

Samsung has contacted the customer regarding their refrigeratorThe customer has been set up for repairWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted E-Commerce regarding the customer’s concernsAs per E-Commerce, the customer was informed that we can set up a return for the defective/damage device receivedThe replacement device will not be processed until the damaged device has been retrievedWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday Thank you

Our files indicate that the customer’s request regarding his Samsung microwave has been reviewed an additional time per customer rebuttal requestWe have offered the customer an exchange to which he has acceptedWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday, and refer to case # [redacted] Thank you

Upon further review of Mr***’s claim, our system shows that the refund in the amount of $957.79; reference Txt# [redacted] has been approved and is scheduled to be issued on 6/15/for the device In addition, Mr [redacted] will receive a Refund Check Issued e-mail informing him that the check has been issued Please allow 7-business days after the check has been mailed to receive it We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: Samsung, finally acknowledged that they received my "proof of purchase" for my headphones and sent me (3) three Visa Gift Cards totalling $which covered the cost of what I originally spent I think it is unfortunate that I had to contact Revdex.com in order for me to get this issue resolved after months of correspondence with numerous Samsung customer service reps I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me

Upon further review of the customer’s file, the resolution for Mr [redacted] would not be modifiedThe customer is requesting reimbursement or compensation for having to replace his unitThe customer no longer has the Samsung unit and when asked where the unit was cx advised he did not know as he disposed of the unit because it was a piece of junkFile research indicates one completed repair on the refrigerator and no indication of multiple repairs or the unit being non-repairableThis said there are no alternate accommodations availableWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: First , as everybody knows every electric device including a dryer machine needs a proper power cord to start working and consumes electricity.yes it consumes electricity but the power cord is not considered consumable as we all know.Secondly, there is no argue , I clearly explained everything in the previous comment and there is nothing to be added to that before the other party's clear response.Regards Regards, [redacted]

Samsung has contacted E-Commerce regarding their concernsAs per E-Commerce, the product was delayed by the factoryAll backorders will be in this week and should be cleared for shipping by 10/We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer regarding their Samsung Galaxy SEdgeThe customer was offered a one-time free of charge accommodationsThe customer declined the offer and will go through her carrier for assistanceWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Dear Ms [redacted] :Thank you for providing your order number in order to further assist with your case Our system shows a full refund in the amount of $175.00; reference Refund # [redacted] has been issued Please allow 3-business days for the funds to reflect in your accountThank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case Sincerely, Samsung Office of the President

Complaint: [redacted] I am rejecting this response because: THERE IS NO PHYSICAL DAMAGE TO THIS TV!!!!!!!!!!!!!!!! My husband and I were literally just sitting there watching TV, when the screen suddenly began to fade and then went totally out When we tried to turn it back on, the screen only kept flashing and a line on the left hand side of the screen appeared THERE ARE NO CRACKS ON THE SCREEN ANYWHERE!!!! Not ONCE have you is sent one single technician to COME AND LOOK AT THIS TV!!!!!!! You have put me in touch with TWO DIFFERENT LOCAL REPAIR COMPANIES, only to CANCEL THEM at the VERY LAST MINUTE!!!!! This piece of junk Samsung TV has NOT HAD ANY PHYSICAL DAMAGE WHATSOEVER!!!!!! It has not been dropped, hit, pushed, moved or EVEN TOUCHED It has been sitting on our TV stand in our living room EVER SINCE WE PURCHASED IT MONTHS AGO!!!! The attorney general is now involved and our state has VERY strict consumer protection and lemon laws and THEY WILL ensure that Samsung replaces our TV that we JUST SPENT $ON MONTHS AGO!!!! I am also currently in the process of working with several news media outlets on this story and my own personal attorney to file suit against Samsung I also demand to know why Samsung has blocked me from posting on their official [redacted] page Censoring your customers is NEVER a good idea!!! Now, REPLACE OUR TV!!!! You can either do it now, or wait until the Maine Attorney General enforces you to do so Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because:Was my complaint even read? First of all my complaint is not even regarding a refrigeratorSecondly, nobody has contacted me or set up a service appointmentI have had service appointments in the pastI need my actual complaint to be read and for a complete refund of my purchase price for the washer and dryer set, which is $1,And arrange for the set to be picked up by [redacted] once I schedule a new set to be delivered Regards, [redacted]

The screen now has black "splotches" when viewing black or grey or dark screens in a dim or dark roomThis is now the third or fourth time I've had to send the device off to themI have asked them to just replace the device with the same modelI don't want an upgradeI'm not asking for a better phoneI'm just asking them to replace the phone so that I don't continue to have to send the phone back and be out of a phoneI have a baby due in June and its a real inconvenience for me to be out of my phoneI thank you so much for all of your help

We appreciate your correspondence and allowing Samsung the opportunity to review your claimPlease note, software for phones using the Android operating system are produced by [redacted] and agreed upon by the carrier and the manufacturer If you are locked out of a device and require and simple troubleshooting is found unsuccessful; the only recourse Samsung may have is to factory reset the device Another option would be to have the phone shipped to Samsung for service if proof of ownership is providedRemote access may not be an available option for account unlock assistanceWe do apologize if there was an error which occurred during the attempted login of your device which resulted in a loss of data, however, we must ask that you refer to the Samsung Standard Limited Warranty [redacted] , Section: What are the limits on SAMSUNG’s liability? THIS LIMITED WARRANTY SETS OUT THE FULL EXTENT OF SAMSUNG’S RESPONSIBILITIES, AND THE EXCLUSIVE REMEDY REGARDING THE PRODUCTSALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO THE DURATION OF THIS LIMITED WARRANTYIN NO EVENT SHALL SAMSUNG BE LIABLE FOR DAMAGES IN EXCESS OF THE PURCHASE PRICE OF THE PRODUCT OR FOR, WITHOUT LIMITATION, COMMERCIAL LOSS OF ANY SORT; LOSS OF USE, TIME, DATA, REPUTATION, OPPORTUNITY, GOODWILL, PROFITS OR SAVINGS; INCONVENIENCE; INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES; OR DAMAGES ARISING FROM THE USE OR INABILITY TO USE THE PRODUCTSOME STATES AND JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, OR THE DISCLAIMER OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS AND DISCLAIMERS MAY NOT APPLY TO YOUAgain, we do apologize for any inconvenience this may have causedThank you

I reviewed the complaint answer from the business Samsung Electronics and it seems that this is the same answer that I was given before I rejected this issue it seems that [redacted] is not going to do anything different from what she offered in her email to me that was rejected by me I do not feel this is a fair offer I have been thru a very difficult ordeal with the washer and dryer not operating properly and lost time and money trying to use them I never said they where broken but times they sent repair men to my home and said nothing was broken and need no repair I told Samsung that they did not do the job as a result I had clothes that never got in the water level to low and the dryer had to run at a much longer time to dry the clothes as the results I had damaged clothes ,higher electric bills and had to tote water to machine to cover clothes to wash everything now they do not want to cover the cost of full purchase price on sales receipt and only for damaged clothes they asked for pictures of clothing and price list and I sent those just of my clothes only total about that did not include linens or husbands clothes but I spent more for my clothes than hisI am lost as what to do but file for arbitration it has been going on now about months and my warranty will be up in November I think maybe they are stalling me on this issueplease advise me as what I should do next thank you for you help and support

According to our files, Samsung has contacted the customer regarding the customer’s unit model # RF4287HARS/XAABased off of our customer service records, we show we have offered the customer a refund on 11/11/and the customer acceptedCurrently, the refund is in approval process and will be completed shortly once we receive the acceptance documents back from the customerWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

I have not received my check yet

Samsung has contacted the customer regarding their refrigeratorThe customer has been set up for an SRA exchange under transaction # face="Calibri"> [redacted] We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you